West Home Health Care

Pros

• They have everything and are kind and helpful.
• The service is impressive and prescriptions are filled quickly.
• Their prices are very competitive.
• They are highly recommended.
• The staff are friendly and knowledgeable.
• West Pharmacy is a family-owned pharmacy offering a personalized experience.
• The pharmacist is thorough and caring.
• Sabrina is extremely helpful and always pleasant.

Cons

• The staff member was very rude to the caller.
• The reviewer advises people not to go there.
• The staff treated customers very badly and were rude when answering questions.
• The reviewer would give zero stars to the pharmacy.
• The staff's utter carelessness was disgusting.
• The staff misrepresented their inventory and actually did not have the requested boot, leaving the reviewer angry and in pain.

Review

West Pharmacy in Huntington Beach is a place that draws a wide range of experiences from its customers. On one hand, many readers describe it as a dependable, well-stocked, and welcoming neighborhood pharmacy where staff go the extra mile to help, while on the other hand a handful of encounters recount frustration with rude attitudes and missteps. Taken together, the collection of reviews paints a picture of a store with a strong commitment to service and community, tempered by moments where expectations were not met.

A common thread through the positive reviews is the sense that West Pharmacy feels accessible, personable, and supportive. Several customers highlight how the staff, especially the pharmacists, are kind, knowledgeable, and easy to connect with. One reviewer emphasizes that they "have everything and are so kind and helpful" when they need medical supplies, while another singles out the service as "impressive" for getting prescriptions filled quickly and at competitive prices. The sentiment echoes across multiple entries, with staff described as "friendly and knowledgeable," able to assist with a wide range of needs.

People frequently call out specific members of the West Pharmacy team who stood out in their care. Dr. Katrina Bichai is repeatedly praised for being "very thorough" and genuinely caring about her patients, with one reviewer calling her a wonderful pharmacist who clearly cares and earning a "10/10" recommendation. Sabrina also earns high praise for being exceptionally helpful, consistently willing to locate items and maintain a pleasant demeanor even when not actively selling anything. The way customers describe these individuals contributes to a sense of a small, family-owned business that prioritizes personal connections and patient well-being.

The positive experiences extend beyond dispensing medications. Reviewers repeatedly note that the store is a reliable source for a broad array of medical supplies, sometimes offering items that are difficult to find at larger chains. The family-owned atmosphere is framed as a refreshing alternative to the impersonal service some consumer experiences associate with big-box pharmacies. One reviewer explicitly credits West Pharmacy for delivering "a smaller more personalized experience" after years of feeling mistreated by larger pharmacies, reinforcing the sense that the store tries to treat customers with care and respect.

Yet, not all encounters align with the glowing assessments. A few reviews recount experiences where customers felt the service missed the mark due to staff attitudes. One person described a staff member as rude, posing a blunt question like "what do you want," and another expressed regret at having been told to give a place a chance only to feel dismissed when seeking help. There is also a strongly negative account that describes "utter carelessness" on the phone and in-store presence: a promise that a specific women's size medium tall CAM boot was in stock turned out to be false, leaving a patient in pain and frustrated after going to the store under the impression that the item was available. The message in that review is clear: communication and inventory checks matter, especially when someone is dealing with a serious injury.

Despite those critical notes, several reviews shine a light on the store's persevering willingness to assist under pressure. One account describes a staff member going "through hoops" to secure insurance approval for a transport chair on very short notice, and another praises a female staff member for answering numerous questions both in person and over the phone - even when a purchase wasn't imminent. The theme of staff going above and beyond is reinforced by stories of quick, compassionate service during moments when other pharmacies could not help, including a Saturday afternoon last-minute request that was met with thorough and patient care.

Customer loyalty in the collection is further strengthened by testimonies about ongoing support for diverse needs. A reviewer who relied on Nancy notes that she "jumped through hoops to get insurance approval" for a transport chair, highlighting the specific ability of West Pharmacy staff to navigate insurance processes and secure essential equipment. The same reviewer recommends Nancy and the Huntington Beach location for wheelchairs and medical supplies, underscoring the trust customers place in individuals who can advocate and coordinate care when it matters most. Other reviews describe staff as consistently helpful, friendly, and willing to answer questions even when a sale isn't imminent, suggesting a culture of genuine customer care that extends beyond transactions.

In the end, West Pharmacy emerges as a place with a strong core of devoted staff and a community-first ethos. The presence of exceptional, patient-centered professionals - Katrina, Sabrina, and others - helps explain why many customers return, confident in finding both the products they need and the kindness they deserve. The store's advantages - comprehensive stock, competitive pricing, and a family-owned atmosphere - are clear strengths that many patrons value deeply. At the same time, the occasional reports of rude behavior or miscommunication remind us that, as with any service-oriented business, consistency in customer experience can vary by shift and individual. Overall, West Pharmacy is remembered as a dependable, caring option in OC, with a clear commitment to helping people navigate their medical needs with empathy and speed.

This particular neighborhood in Huntington Beach, California, offers a convenient and diverse range of amenities for senior living. With multiple pharmacies within close proximity, accessing medication and healthcare services is easily manageable. The abundance of parks provides opportunities for outdoor recreation and leisurely walks in nature. Additionally, there are various dining options available nearby, including popular fast-food chains and specialty restaurants. For those looking to relax over a cup of coffee or tea, several cafes are situated within a short driving distance. Access to top-notch medical facilities like Kindred Hospital Westminster and Hoag Hospital Newport Beach ensures quality healthcare services are readily available when needed. Transportation options such as John Wayne Airport and car rental services make traveling hassle-free. Lastly, places of worship like Cottonwood Church and Saint Hedwig Catholic Church offer spiritual support for those seeking community engagement. This neighborhood presents a well-rounded environment for senior residents seeking convenience, comfort, and easy access to essential services.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Huntington Central Park (0.9 miles)
• Mile Square Regional Park (3.3 miles)
• Huntington Central Park (3.4 miles)
• Seeley Park (4.2 miles)
• Huntington State Beach (4.4 miles)
• Faylane Park (6.7 miles)
• Rossmoor Park (8.5 miles)

Theaters

• Century Huntington Beach And Xd (2.2 miles)
• AMC Movie Theater (8 miles)

Restaurants

• Brodard Restaurant (2.8 miles)
• In-N-Out Burger (4.1 miles)
• Raising Cane's Chicken Fingers (4.2 miles)
• In-N-Out Burger (4.4 miles)
• In-N-Out Burger (5.2 miles)
• Lee's Sandwiches (5.5 miles)
• Din Tai Fung (5.9 miles)

Cafes

• Starbucks (2.8 miles)
• Northside Cafe (4.3 miles)
• Starbucks (4.7 miles)
• MoonGoat Coffee Roasters (5 miles)
• Nespresso Boutique at Bloomingdale's (5.9 miles)
• Starbucks (6.1 miles)
• Starbucks (6.6 miles)

Hospitals

• Kindred Hospital Westminster (4.4 miles)
• Hoag Hospital Newport Beach (6.2 miles)

Physicians

• Newport Heart North (6.2 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (7.6 miles)
• The 200 Building (8.2 miles)

Transportation

• John Wayne Airport (SNA) (7.5 miles)
• Terminal A (7.5 miles)
• Disneyland Monorail - Downtown Disney District Station (8.4 miles)
• Hertz Rent A Car (8.5 miles)
• DLRR New Orleans Station (8.6 miles)

Places of Worship

• Cottonwood Church (8.1 miles)
• Saint Hedwig Catholic Church (8.1 miles)