1771 Tulip Avenue., Hayward, CA 94545
For more information about senior living options: (844) 490-3973
The St Francis facility and staff are amazing. The team here made it as easy as possible for the family and patient. Parking is simple with a large lot in the back. The facility is bright and clean; each room is clean and the building is properly staffed. The staffing-to-resident ratio seems great. Meals are complete and offer a good variety. Caretaking is on schedule and the staff are friendly. The level of engagement with patients is high, with activities like bingo, karaoke, and movies. Cynthia, the case manager, is supportive and responsive. Dominic, the physical therapist, has a friendly demeanor, understanding tone, and patience. Nurses provide around-the-clock care. The facility is highly recommended.
The staff are incapable and not friendly, treating patients as an inconvenience. Medications are not administered on time. Patients are left unattended and ignored when care is needed. Rehabilitation therapy is severely inadequate, with only about 10 minutes per day. A patient who had fallen was left sitting for five hours before an ambulance was called. Nurses only check on residents once a day, showing little attention to medication administration. The facility is perceived to prioritize profit over patient care. Attempts to contact the facility by phone or email were ignored or met with a full voicemail.St. Francis Rehabilitation Center in Hayward presents itself in many voices as a place of strong intent and real care, yet the experiences of families and patients there range widely. On one end of the spectrum, families describe a bright, clean facility with a welcoming environment, ample parking, and a staff that seems genuinely dedicated to engaging residents in daily life. The building's common areas are often described as bright and well kept, with rooms consistently noted as clean and well maintained. Observers frequently point to a favorable staffing-to-resident ratio, noting that there is usually someone available to assist when needed and that rounds and checks feel timely and thorough. This environment supports patients who require ongoing rehabilitation, as well as those who simply need daily assistance with activities of daily living.
Engagement with residents is a standout theme in many reviews. Even when a patient's mental state is diminished, staff members strive to interact and include them in activities. Families repeatedly observe residents participating in group activities like bingo, karaoke, and movie viewings, which speaks to a culture that prioritizes social interaction and mental stimulation as part of recovery and well-being. Specific staff members receive particular praise for their impact on the experience. Cynthia, a case manager, is frequently highlighted for responsiveness and support, while Dominic, a physical therapist, is commended for his friendly demeanor, patient and understanding approach, and commitment to helping patients return to baseline. Nurses, too, are credited with consistent attentiveness and round-the-clock care, with families noting that phone calls are made if a patient experiences a fall - an aspect that underscores a level of accountability that many families value highly.
A smaller, more intimate atmosphere is repeatedly described as another strength. Several reviewers emphasize a "family feel" at the facility, a result of its size and the way care teams foster close relationships with patients and their families. For some, this translates into personalized attention and a sense that caregivers truly know the individual needs of their loved ones. Diet and nutrition are also praised by many, with mentions of accommodating dietary restrictions, including gluten-free and dairy-free needs, and staff who work to get it right even when it requires some adjustments. The overall tone from many reviewers is one of confidence in the basic quality of care and in the cleanliness and safety of the environment, reinforced by positive mentions of management and a cohesive administrative team.
Not all feedback is uniformly glowing, however. A recurring concern across several reviews centers on inconsistent experiences related to care delivery and responsiveness. One account describes a troubling sequence: a patient was not given medications on time, nursing checks were infrequent, and the patient often found himself left alone for extended periods. The reviewer compared the experience unfavorably to hospice care rather than rehabilitation, suggesting a troubling misalignment between expected objectives of rehabilitation and the actual care provided. In another clearly negative depiction, a family described a crowded room with little privacy, limited nursing oversight (medications not administered during visits), and rehabilitation sessions that amounted to only a few minutes of physical therapy per day before the patient was returned to bed. These critiques call for more transparency, better communication, and a stronger emphasis on consistent, proactive clinical care.
The most emotionally charged feedback comes from a review written during a recent visit in August 2025. A family member reports a dramatic decline in perceived care, stating that staff appeared neutral at best, with medications not dispensed on time and interactions described as unfriendly. The reviewer asserts the facility cannot meet basic needs, noting that staff give up when difficulty arises and do not provide adequate assistance with ambulation. This account characterizes the place as lacking genuine care, with a sense of profit-first priorities over patient welfare, and even suggests it feels more like a money-driven operation than a healing environment. The language is stark and the critique is unequivocal: avoid sending a loved one here, and, if possible, assign zero stars. This perspective stands in stark relief to other positive reports and highlights the unevenness some families experience.
Ownership and management appear to be a dividing line in the sentiment surrounding St. Francis. A review praising "new ownership and management" credits their leadership with turning the facility into a "fantastic healthcare facility" and notes robust efforts to ensure that all patients have a productive stay. Conversely, another review explicitly rejects the notion of high standards, instead policing a narrative of neglect and misrepresentation about the type of care provided, using strong language to warn prospective families away. The contrast between these viewpoints suggests that changes in leadership or operational focus can significantly influence the day-to-day experience and perceived quality of care, at least from the perspectives of different families at different times.
Despite the polarized opinions, there are recurring threads about staff like Nurse Em, who are remembered as helpful and compassionate, and about administrative leadership such as Matt Hadley, who is cited in some reviews as having created a well-managed environment. The presence of a clinical liaison team, praised in one review for addressing concerns and maintaining open lines of communication, further indicates that there are mechanisms within the facility designed to engage families and respond to feedback. Yet the consistency of these positive elements appears to vary, and several reviews call for improvements in critical areas such as timely medication administration, enhanced nursing oversight, and more effective rehab programming.
Taken together, the body of reviews paints a facility with clear strengths in environment, engagement, and a caring ethos that some families experience as deeply supportive and effective. It also reveals real and serious concerns raised by others about consistency of care, medication management, privacy, and the intensity and quality of rehabilitation services. For families considering St. Francis, the takeaway is nuanced: the facility can be a place of strong compassion, good organization, and meaningful patient activity, but experiences can diverge sharply depending on the day, the staff on duty, and recent changes in management. Prospective residents and their families would do well to visit, ask pointed questions about medication schedules, rehab routines, and staffing levels, and seek current, specific information about how the facility handles falls, privacy, and daily care needs before making a decision.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (10 miles away) San Francisco International (16 miles away) San Jose International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Galicia's Tulip Care Home, nestled in the heart of Hayward, CA, offers a warm and inviting environment for seniors seeking personalized care and support. As a board and care home, Galicia's Tulip is dedicated to providing a nurturing atmosphere where residents can thrive while receiving essential assistance with daily living activities.
The community boasts a range of thoughtful amenities designed to enhance the quality of life for its residents. With a comfortable dining room offering delicious meals tailored to special dietary restrictions, fully furnished living spaces, and an enchanting garden, Galicia's Tulip ensures that every aspect of senior living is both enjoyable and accommodating. Residents can also benefit from housekeeping services, move-in coordination support, and fast Wi-Fi throughout the facility.
Care services are tailored to individual needs, featuring assistance with bathing, dressing, mobility transfers, medication management, and meal preparation. The professional staff at Galicia's Tulip is committed to coordinating with healthcare providers to ensure comprehensive health management for each resident. Specialized care options include diabetes diet plans and transportation arrangements for medical appointments.
Engagement is key at Galicia's Tulip Care Home; residents can participate in scheduled daily activities that foster social interaction and stimulate mental well-being. The community's strategic location offers nearby conveniences such as three cafes, six restaurants for dining out experiences, fifteen pharmacies for easy access to medications, three local parks perfect for outdoor leisure activities, and several transportation options.
For those who value both comfort and care in their senior living experience, Galicia's Tulip Care Home provides a serene setting equipped with the necessary resources to promote independence while ensuring safety and wellness.
Galicia's Tulip Care Home is located at 1771 Tulip Avenue., Hayward, CA 94545 in Alameda County, California
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