2100 West New Hope Road, Rogers, AR 72758
For more information about senior living options: (844) 490-3973
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It is described as a good, beautiful, and quiet place to live. The pool is great and family-friendly. The apartments are nice, with updated units that include soft-close doors. Management and maintenance are timely and attentive. The office staff organize fun community events, and there is a movie theatre available to residents. The location is ideal, nestled in Pinnacle Hills and convenient to shops, restaurants, clinics, and bike paths. The Ranch is very pet-friendly, with treats for pets at the office. The walking trail around the lake provides a relaxing and beautiful setting. The maintenance team is amazing and responsive, fixing issues quickly and efficiently. The complex is clean and well maintained, with a sense of safety and resident respect. There are many amenities, including a pool and a gym with well-maintained equipment. On-site staff are described as kind, helpful, and outstanding. Residents praise living there for being peaceful, quiet, and community-focused.
They report that living by the pool subjects residents to late-night noise, ruining sleep. They say marijuana is smoked in the building regularly, with the odor seeping through the A/C. The entrance gate is frequently broken and takes months to repair. The gym equipment is basic and not fit for its intended purpose. The property is poorly managed; long-term residents are neglected and accountability is lacking. Parking is a mess; hard to find spots, and unauthorized vehicles often occupy reserved spaces. Rent includes hidden fees and month-to-month price changes create unpredictability. Valet trash service is unreliable and the dumpster area is often overflowing, with bags ripped.The Ranch at Pinnacle Hills presents itself as a calm, scenic place to live, and for many residents it delivers on that promise. Across a range of experiences, people consistently cite quiet surroundings, modern apartments, and a strong sense of community as the core strengths. The top-floor living seems to help with noise, walls feel well insulated, and the overall vibe is often described as peaceful, even on weekends. The amenities are repeatedly highlighted: a well-equipped gym, a cozy movie theatre, a pool that's great for families, and a clubhouse with a vending machine. Residents also appreciate practical touches like soft-close doors in updated units, easy maintenance requests, and staff who sometimes go above and beyond. The location - nestled in Pinnacle Hills, near a greenway, with easy access to the highway and nearby shops and trails - adds to the appeal, and many residents regularly mention the walking paths, creek, and nearby parks as daily highlights. The office staff are praised for organizing community events, and several tenants specifically commend the maintenance team for timely, friendly service.
Yet the same properties that draw praise for quiet living and good amenities also attract a chorus of cautions. A recurring theme is noise and disruptive behavior from neighbors, especially when living near the pool or late at night. One reviewer notes that irresponsible neighbors staying out late can "ruin" their sleep, forcing them to confront disturbances from their balcony. Another speaks of odors infiltrating their space, including the smell of marijuana seeping through the building's HVAC system at night or intermittently, which can undermine the experience of enjoying a balcony or outdoor activity. In addition to noise and smells, parking problems and a front gate that frequently stops functioning add to a sense that some essential conveniences aren't as reliable as they should be. Some residents mention hidden or fluctuating fees, with rents that don't stay the same month to month and a sense that there are additional charges beyond the base rent that aren't always transparent.
There is also a sizable portion of negative feedback centered on management and accountability. A number of reviewers describe rude or unhelpful staff, inconsistent problem resolution, and a feeling that tenants are not treated fairly. Issues range from long-standing gate maintenance and inconsistent enforcement of rules to experiences of misallocated parking spots, or expensive, unexpected charges at move-out. One particularly emphatic review claims severe mismanagement: tickets "lost," staff who are described as young and underperforming, and a perception that the property doesn't hold residents accountable for problems. There are mentions of one-off horror stories - like a parking garage being promised and then given to someone else, or attempts to bill tenants for services not covered by the lease - and even allegations of bribing residents to leave positive reviews. While some residents do report strong, positive interactions with specific staff members (notably the maintenance crew and certain frontline personnel), others feel the overall management approach lacks consistency and urgency.
Despite the frustrations, there are notable success stories that temper the overall evaluation. Individuals who have lived there for a year or more frequently mention renewed leases, ongoing satisfaction, and a thriving sense of community. Positive testimonials highlight friendly staff members who provide exceptional service, such as a particular assistant property manager who makes a lasting impression, and residents who repeatedly express gratitude for responsive maintenance and a clean, well-kept environment. The pool being refreshed, the trails and creek, and the proximity to local amenities are repeatedly cited as standout benefits. Families and pet owners often mention the pet-friendly atmosphere, the walking paths around the lake, and nearby venues like a local brewery as everyday pleasures that make life at The Ranch feel inviting and convenient.
Looking across the longer arc of experiences, The Ranch comes across as a place with genuine strengths and real drawbacks. For many residents, it remains a peaceful, attractive option with high marks for location, amenities, and a neighborly atmosphere, especially with attentive maintenance teams and a responsive staff in certain encounters. However, for others, persistent management shortcomings, ongoing gate and parking issues, inconsistent fee structures, and complaints about noise and odor intrusion substantially color the experience. Prospective renters would do well to weigh these factors: the promise of quiet, well-maintained apartments and abundant community amenities against the risk of intermittent management headaches, fluctuating charges, and recurring infrastructure hiccups. If you value a beautiful setting, easy access to greenways, and a vibrant local scene - along with a willingness to monitor and negotiate the financial and administrative side of your living experience - The Ranch at Pinnacle Hills can be a strong match. If, on the other hand, you require consistently flawless gate operation, rock-solid management accountability, and guaranteed fee transparency, you might want to explore other options or ask pointed questions during touring and leasing.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Northwest Arkansas Regional (9 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.Arbors at Pinnacle Ridge in Rogers, AR is a vibrant and well-connected assisted living community that offers a wide range of amenities and care services for its residents. With a focus on providing a comfortable and enriching living environment, the community ensures that residents have access to essential services and conveniences.
For communication needs, telephone services are available to keep residents connected with their loved ones. Additionally, Wi-Fi/high-speed internet is provided to enable residents to stay connected online and access various online resources.
The community also offers excellent care services such as meal preparation and service, ensuring that residents receive delicious and nutritious meals daily. Trained staff members are available to assist with medication management, helping residents stay on track with their medication schedules.
Dining options are flexible to accommodate special dietary restrictions of individual residents, ensuring that everyone can enjoy their meals without compromising their health requirements.
The location of Arbors at Pinnacle Ridge further enhances the liveliness of the community. With two cafes nearby, residents can easily socialize or grab a cup of coffee with friends or family. The presence of two parks nearby provides ample opportunities for relaxation, exercise, and enjoying nature. Residents have easy access to 10 nearby pharmacies for any prescription needs and can consult with one of the 22 physicians located close by for regular check-ups or medical advice.
For recreational activities or dining out experiences, the community has 28 restaurants within close proximity. Transportation services are conveniently located nearby for those who want to explore the surrounding area or attend appointments. A place of worship is located close by for religious observances, while theaters offer entertainment options for fun outings. In cases of emergencies or specialized medical care requirements, six hospitals are within easy reach.
Overall, Arbors at Pinnacle Ridge in Rogers, AR is an assisted living community that goes above and beyond to cater to its residents' needs. From essential amenities like telephone and internet access to dedicated care services like meal preparation and medication management, the community offers a comfortable and enriching living experience. The convenient location ensures residents have easy access to various services, recreational activities, dining options, and medical facilities, making it an ideal choice for seniors seeking a thriving and well-connected community.
Arbors at Pinnacle Ridge is located at 2100 West New Hope Road, Rogers, AR 72758 in Benton County, Arkansas
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