Highland Hills Adult Care

Pros

• The adult care facility is well-kept and has a friendly and helpful staff.
• Residents receive excellent care in a beautiful home environment.
• Many residents have lived there for years and are happy with their living situation.
• The owner, Laurie, is praised for her dedication and the quality of care provided by her staff.
• One reviewer found the facility to be the best decision for their loved one after four years of care.

Cons

• The home is run unprofessionally and lacks qualified staff dedicated to providing quality care.
• The facility is poorly maintained and does not offer the promised well-balanced homemade meals; instead, the food is low quality and unappetizing.
• Residents are left sitting in chairs all day watching TV with minimal activities to engage them.
• The owners and employees have been observed arguing and complaining in front of residents and their families.
• One reviewer felt that their loved one was treated as an inconvenience and experienced a lack of empathy from the owner.
• There seems to be a general disorganization despite occasional appearances of order within the facility.

Review

Highland Hills Adult Care Facility has received a range of reviews that highlight the stark contrasts in the experiences of residents and their families. On one hand, some testimonials laud the facility for its warm atmosphere, cleanliness, and caring staff, while others express deep dissatisfaction with the quality of care and professionalism provided. This divergence illustrates the complex reality faced by families when choosing an adult care facility for their loved ones.

Several reviews reflect positively on Highland Hills. Families appreciate the nurturing environment and dedicated staff who seem to genuinely care about their residents. One reviewer mentioned that they had entrusted their mother to Highland Hills for four years and found it to be the best decision they could have made. They cited the owner, Laurie, as well as her team, as exemplary caregivers who provided quality support and companionship during a vulnerable time in their mother's life. Positive sentiments echo throughout these accounts, emphasizing satisfaction with both the living conditions and the interactions between staff and residents.

However, contrasting opinions present a troubling picture of Highland Hills. Multiple reviewers have voiced serious concerns regarding the management’s professionalism and qualifications. They describe an environment where corners are cut and where inadequacies persist in both staffing levels and training. Allegations include a lack of maintenance in common areas, which detracted from the overall comfort of residents. Moreover, complaints about food quality were prevalent; one reviewer pointed out that meals purportedly characterized as homemade were instead low-quality offerings that did not meet expectations for balanced nutrition.

The issue of resident engagement also surfaced frequently in negative reviews. While facility representatives claimed to offer various activities designed to enrich residents' lives, critics observed that many individuals merely sat idly watching television for prolonged periods after meals instead of engaging in meaningful recreational activities or social interactions. This denial of stimulation was deemed sad by multiple family members who witnessed a lackluster approach to holistic care at Highland Hills.

Another aspect highlighted by disgruntled customers was concerning interpersonal dynamics among staff members. Some noted instances where employees would argue or complain in front of both residents and visitors—a behavior typically considered unprofessional within assisted living environments. These observations raised alarm bells for families seeking comfort knowing their loved ones would be cared for in a respectful manner during such critical times.

This conflicting array of reviews culminates with highly distressing experiences shared by some families who felt compelled to remove loved ones from Highland Hills shortly after placement due to perceived incompetence from ownership and staff members alike. One particular account detailed how Lora—the owner—made family members feel as if their hospice-stage relative was an inconvenience rather than someone deserving compassion during this difficult transition period. The review cautioned this care home might not provide adequate service or understanding necessary for those receiving end-of-life care.

In conclusion, prospective clients considering Highland Hills Adult Care Facility face significant challenges sorting through these polarized opinions regarding quality assurance measures versus personal experience narratives reflecting genuine warmth amidst operational failings—a reality too common within eldercare services today. Those embarking on such important decisions should weigh these testimonials carefully so they can make informed choices that prioritize both safety needs alongside emotional well-being for themselves or loved ones facing advanced healthcare demands.

This part of Tucson, Arizona offers a convenient and accessible location with a variety of amenities nearby. There are several fast food options such as McDonald's, Taco Bell, Sonic Drive-In, and Whataburger within a short distance for quick and casual dining. Additionally, there are multiple pharmacies including CVS Pharmacy, Walgreens, and Safeway Pharmacy for easy access to medication and healthcare needs. Nearby parks like Joaquin Murrieta Park provide opportunities for outdoor recreation and relaxation. For medical care, there are several physician offices and hospitals such as St Mary's Hospital and Northwest Medical Center in the vicinity. Transportation services like U-Haul Moving & Storage are also available for convenience. Cafes like Starbucks and Exo Roast Co. offer great places to grab a cup of coffee or socialize with friends. Lastly, there are places of worship such as St Augustine Cathedral and Our Saviour's Lutheran Church for spiritual fulfillment. Overall, this area provides a mix of essential services and recreational opportunities for seniors considering senior living in Tucson.

Restaurants

• McDonald's (0.7 miles)
• Taco Bell (1.6 miles)
• Sonic Drive-In (2.3 miles)
• Whataburger (2.4 miles)
• El Rustico (2.9 miles)
• Green Burrito (3.3 miles)
• Street Taco and Beer Co. (3.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Albertsons Pharmacy (1.5 miles)
• Walgreens (2 miles)
• Safeway Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• Food City Pharmacy (2.8 miles)

Parks

• Joaquin Murrieta Park (1.4 miles)
• Rilito River Park (3.7 miles)
• Children's Memorial Park (4.1 miles)

Physicians

• US Healthworks (1.6 miles)
• Behavioral Awareness Center (1.8 miles)
• Tucson Vascular Specialists (2 miles)
• Gambro Healthcare (2 miles)
• Arizona Institute of Urology (2.2 miles)
• El Rio Health Center (3.1 miles)
• Cornerstone Health and Family Practice (3.4 miles)

Hospitals

• St Mary's Hospital (2.1 miles)
• Arizona Cancer Center (4.7 miles)
• UMC Radiologic (4.7 miles)
• UMC Emergency Room (4.7 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (4.8 miles)
• Northwest Medical Center (5.1 miles)
• Nw Medical Hospital (5.1 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)

Cafes

• Starbucks (3.5 miles)
• Exo Roast Co. (3.8 miles)
• Cartel Coffee Lab (4 miles)
• Starbucks (4.1 miles)
• Starbucks (4.7 miles)
• Starbucks (4.7 miles)
• Cartel Coffee Lab (4.9 miles)

Places of Worship

• St Augustine Cathedral (3.8 miles)
• Islamic Center Tucson (4.2 miles)
• Our Saviour's Lutheran Church (4.9 miles)