Casa De Encanto

Pros

• It seemed like a wonderful place to visit.
• Residents appeared very happy and enjoyed social interaction with each other.
• The facility offers a wide range of fun and healthy activities for residents, including health presentations, holiday parties, games, and exercise classes.
• They prepare two meals a day at no cost to residents.
• Lunches were described as tasty.
• The staff were super friendly and clearly cared about the residents, putting effort into ensuring a good quality of life.
• The manager was described as very professional, attentive, and caring.
• The setting was described as nice and quiet.

Cons

• They continually raise prices.
• They do nothing to address car vandalism.
• They refuse to install a gate for resident safety despite repeated requests.
• They retaliate against residents who file complaints.
• There have been numerous car break-ins (around ten) with no protective action for the elderly.
• Management is accused of lacking training and tolerating repeat security incidents for over a year, especially between 11 p.m. and 4 a.m.

Review

What emerges from the mixed set of impressions is a place that can feel like two different worlds, depending on who you ask and when you visit. On the plus side, several visitors describe a vibrant, sociable environment for residents. They note a calendar full of health presentations, holiday parties, games, and exercise classes, all arranged for the residents to participate in. Food is another bright spot in these accounts, with two meals prepared daily at no extra cost, and at least one lunch that a guest tester found tasty. In these lines of feedback, the atmosphere feels warm, active, and community-minded, with staff who seem friendly and genuinely engaged in helping residents enjoy a good quality of life.

In contrast, other voices paint a far more troubling picture of management and safety. One reviewer expresses a near-total dissatisfaction, saying they would rate the place a zero and accusing the management of not caring for tenants. They describe constant price increases and a persistent problem with car vandalism that goes unaddressed. According to this view, management refuses to install a gate, despite multiple requests, and there is a strong impression that complaints are met with retaliation. The reviewer urges families to think twice, especially if a family member's safety is at stake, and frames the facility as a place where resident well-being is not prioritized.

The safety concerns are elaborated by another reviewer who focuses on car break-ins and the sense that little has been done to deter or respond to the incidents. They claim that around ten cars have been broken into or dismantled, with no concrete actions taken to address the situation. The complaints point to a specific pattern in time - incidents occurring mainly between 11 pm and 4 am - and the assertion that management either lacks the will or the resources to protect residents during those hours. The call to action here is for better training and a more proactive approach to safeguarding the elderly residents, something that this reviewer feels has been missing for over a year.

Amid these stark contrasts, there is also a simpler, more neutral or even mildly positive note. Another comment acknowledges that the place appears to be a nice, quiet environment, reminding readers that first impressions can be filtered by perspective and moment in time. On a more personal level, one resident expresses clear satisfaction with the on-site leadership, crediting the manager with professionalism, attentiveness, and care. The named manager in this account, Lupita Diaz (Apt. C210), embodies the opposite end of the spectrum from the more critical voices, suggesting that strong, caring leadership can and does make a meaningful difference in day-to-day experiences.

Taken together, these reviews sketch a complex mosaic. The facility is described as lively and community-oriented, with meaningful activities and meals that contribute to a sense of daily comfort. Yet underneath that surface, there are persistent concerns about security, cost management, and the responsiveness of leadership to complaints. The dichotomy seems to hinge on perceived priorities: a focus on programming and resident life on one side, and concerns about safety, governance, and accountability on the other. The existence of both narratives within the same space underscores how varied experiences can be for residents and their families, depending on factors like time of day, specific staff interactions, and the handling (or mishandling) of safety and financial concerns.

For anyone considering this place, the spectrum of feedback suggests a careful, multi-angle approach. Prospective families might take stock of the strong social programs, the meals, and reports of caring staff in some contexts, while also digging into how safety is currently managed, whether gates are in place, and what has actually been done to curb vehicle break-ins. It would be wise to ask about recent security upgrades, the policy on gate installation, and any changes in pricing structures. If possible, speak with current residents and several staff members at different times, and seek out a written summary of safety incidents and responses. The mixed reviews imply that the reality on the ground can vary, so firsthand, up-to-date information is crucial to forming a complete picture.

This part of Tucson, Arizona offers a convenient and diverse array of amenities for senior living. With several healthcare options in close proximity, including physicians, pharmacies, and hospitals such as St Mary's Hospital and the Arizona Cancer Center, residents have easy access to medical care. There are also plenty of dining options ranging from fast food chains like Taco Bell to local favorites like Street Taco and Beer Co. Additionally, transportation services like U-Haul Moving & Storage are nearby for any moving or storage needs. For leisure activities, seniors can enjoy parks like Joaquin Murrieta Park or grab a cup of coffee at cafes such as Exo Roast Co. Overall, this area provides a mix of essential services and recreational opportunities for seniors looking to settle in Tucson.

Physicians

• Arizona Institute of Urology (0.3 miles)
• Gambro Healthcare (0.6 miles)
• El Rio Health Center (0.6 miles)
• Tucson Vascular Specialists (0.6 miles)
• Behavioral Awareness Center (0.9 miles)
• US Healthworks (1.8 miles)
• Cornerstone Health and Family Practice (2.8 miles)

Pharmacies

• Safeway Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Albertsons Pharmacy (1.2 miles)
• The Downtown Dispensary (1.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)

Restaurants

• Whataburger (0.4 miles)
• Green Burrito (0.8 miles)
• Taco Bell (1 miles)
• Street Taco and Beer Co. (1.3 miles)
• The Monica (1.4 miles)
• Cobra Arcade Bar (1.5 miles)
• Pueblo Vida Brewing Company (1.6 miles)

Hospitals

• St Mary's Hospital (0.4 miles)
• Arizona Cancer Center (2.7 miles)
• UMC Radiologic (3.1 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (3.1 miles)
• UMC Emergency Room (3.1 miles)
• VA Medical Center (3.5 miles)
• VA Hospital Building 80/Lab (3.5 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)
• Union Pacific Railroad (3.3 miles)

Cafes

• Exo Roast Co. (1.3 miles)
• Cartel Coffee Lab (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (2.2 miles)
• Starbucks (2.7 miles)
• Cartel Coffee Lab (3.6 miles)
• Starbucks (3.8 miles)

Parks

• Joaquin Murrieta Park (1.4 miles)
• Reid Park (4.2 miles)

Places of Worship

• St Augustine Cathedral (1.4 miles)
• Islamic Center Tucson (2.3 miles)
• Our Saviour's Lutheran Church (3.1 miles)
• Benedictine Sanctuary (4.1 miles)

Theaters

• Century Theaters at Tucson Marketplace (3.7 miles)
• The Loft Cinema (4.3 miles)