Plaza Healthcare in Kingman, AZ
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1475 North Granite Reef Road, Kingman, AZ 85257
For more information about senior living options: (844) 490-3973
Plaza Healthcare is described as amazing and welcoming from the moment someone arrives. The staff are compassionate, attentive, and treat residents like family. The facility is clean, well maintained, and comfortable. The therapy teams (physical, occupational, and speech) are outstanding and help patients regain independence. The nursing, doctors, CNAs, and RTs work together to provide excellent, comprehensive care. The dining and kitchen staff keep residents well fed with delicious meals. The front desk and administrative staff are friendly, helpful, and communicative. Plaza provides 24/7 care and gives a home-like atmosphere. Discharge planners and case managers help families navigate insurance and transitions smoothly. The facility offers engaging activities and a pleasant environment, including courtyards and a well-equipped gym.
They claim the facility is dangerously understaffed, leaving residents with only bare minimum care. They describe the staff as visibly miserable and unfriendly, often rolling their eyes at simple requests. They report patients left in their own feces for hours despite repeated requests for help. They report there is no call button, leaving residents unable to summon assistance. They claim ventilators were hooked up incorrectly, leading to respiratory distress and death. They complain about constant loud deliveries and beeping trucks, disrupting sleep. They say management makes promises about care but fails to keep them, and communication with families is poor. They describe neglect and even abuse by staff, including rough handling and lapses in infection control. They urge others not to send loved ones there and some call for the facility to be shut down.Plaza Healthcare in Kingman is best suited for families prioritizing aggressive, physician-backed rehabilitation and specialized medical support, particularly residents who need skilled therapy, respiratory management, or dialysis services and who respond well to a high-touch, hospital-like care environment. The community can be a strong choice for someone moving from an acute stay into subacute rehab, or for a resident whose recovery depends on daily PT/OT, speech therapy, wound care, and close coordination with doctors. It is less ideal for families whose primary concern is unwavering staffing consistency, transparent accountability, and a uniformly gentle, low-stress atmosphere across all shifts. In those cases, the search should widen to facilities with more consistent staffing patterns and firmer, verifiable safety records.
The strongest positives center on the depth and immediacy of clinical care. Reviews repeatedly highlight a robust therapy team that pushes for progress and communicates clearly about goals, with PT/OT and speech services described as “absolutely amazing” and pivotal to regaining independence. The presence of on-site dialysis and respiratory therapy means fewer hospital transfers and more integrated, team-led care, an advantage for residents who require ongoing life-sustaining or life-support services. Cleanliness and a consistent sense of family among staff emerge as standout hallmarks in many accounts, with families noting quick problem-solving, reliable medication administration, and attentive nursing and bedside care. The dining, recreational opportunities, and courtyard also contribute to a milieu that feels like a concrete plan for recovery rather than a sterile hospital corridor.
Yet, the cons in the community’s narrative are substantial and repeatedly cited across reviews. A patina of understaffing, burnout, and uneven morale surfaces in many accounts, with caregivers described as overwhelmed on certain shifts and some families reporting delayed responses to call lights or basic requests. A pattern of communication gaps and perceived inconsistencies in care plan updates exists, leaving some families uneasy about whether their loved one’s daily needs are always being met. More troubling are the explicit accusations of neglect, dismissiveness, or disrespect voiced by multiple families, including impressions of serious lapses in hygiene, timely assistance, and safety protocols. While some stories are from long ago or reflect highly specific incidents, the volume and emotional intensity of these complaints warrant careful consideration for anyone who cannot monitor care closely.
When weighing these dimensions, the key pros can offset the best-case scenarios only if the resident’s recovery trajectory hinges on hands-on therapy, dialysis coordination, and acute medical oversight. Where Plaza shines, therapy engagement, medical collaboration, and a home-like staff culture, these factors can translate into meaningful gains and enhanced safety for patients who tolerate the facility’s hospital-forward environment. However, the risk of inconsistent staffing, variable bedside responsiveness, and reports of mistreatment or neglect undermine predictability. For families needing a dependable, all-shakes-removed guarantee of always-on care and a transparent accountability framework, these risks may eclipse the potential rehabilitation benefits, particularly for vulnerable residents who require near-constant supervision.
Alternatives deserve serious consideration for anyone prioritizing safety and consistent treatment across all shifts. Those with ventilator dependence, highly complex medical needs, or memory care requirements may find other facilities with more uniform staffing, stronger grievance responsiveness, and clearer escalation processes better suited to daily realities. Families who cannot relocate near the facility or commit to frequent, in-person oversight should also compare options that emphasize transparent nurse-to-patient ratios, proactive call-button responsiveness, and a demonstrated track record of meeting patient rights and safety standards. In addition, families should seek facilities with robust refusal and remediation protocols and verifiable references from multiple disciplines (therapy, nursing, social work) to avoid the trap of inconsistent experiences.
Practical steps for evaluating Plaza, and any competing options, should be straightforward. Schedule a candid walk-through at different times of day to observe staffing patterns, call-button access, and the immediacy of nurse and therapy responses. Request to speak with the therapy lead, the nursing director, and a discharge planner about how care plans are coordinated with physicians and with family members who live out of town. Review state inspection reports and recent deficiency statements, and probe how the facility handles complaints and corrective actions. If possible, arrange a short-term trial stay to assess daily rhythms, responsiveness, and the consistency of therapies and meals. In short, Plaza Healthcare can be an excellent fit for rehab-focused residents with strong family advocacy, but it demands careful vetting for families whose peace of mind hinges on uniformly reliable care and unambiguous accountability across all shifts.
179 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Plaza Healthcare in Kingman, AZ is a reputable assisted living community that offers top-quality skilled nursing services. Our facility provides 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. We understand the importance of maintaining a healthy lifestyle, which is why we offer fitness programs and planned day trips to keep our residents active.
At Plaza Healthcare, we prioritize the comfort and well-being of our residents by offering a wide range of amenities. Our community features a beauty salon where residents can pamper themselves, as well as a fully furnished dining room for restaurant-style dining experiences. We also provide cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure that our residents stay connected with their loved ones.
To enhance the social life of our residents, we have various recreational spaces within our premises. From a gaming room to a small library, there are numerous opportunities for entertainment and relaxation. Additionally, our outdoor space and garden provide an ideal setting for enjoying nature's beauty.
Our dedicated staff takes care of housekeeping services so that residents can focus on enjoying their time at Plaza Healthcare. We understand that transportation can be challenging for some individuals, so we offer community-operated transportation as well as transportation arrangement services for medical appointments or other outings.
The health needs of our residents are given priority through medication management and special dietary restrictions. We offer diabetes diets and prepare nutritious meals according to individual preferences. In case any medical attention is required, we have three physicians and one hospital located nearby to ensure prompt healthcare access.
Plaza Healthcare strives to create an engaging environment for its residents by facilitating resident-run activities and organizing scheduled daily activities. Additionally, concierge services are available to assist with any specific requests or needs.
Located conveniently in Kingman, AZ, Plaza Healthcare is surrounded by several amenities in close proximity such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and transportation options.
Join our community at Plaza Healthcare and experience exceptional assisted living services in a warm and welcoming environment.
Located in the vibrant city of Kingman, Arizona, this particular area offers a range of amenities suitable for seniors looking for a convenient and comfortable lifestyle. Within close proximity, residents can find a variety of restaurants offering diverse dining options, as well as popular cafes for leisurely coffee outings. Nearby pharmacies and medical facilities provide easy access to healthcare services, while theaters and parks offer opportunities for entertainment and relaxation. Additionally, transportation options are readily available for travel convenience. With places of worship within reach, residents can also nurture their spiritual well-being. Overall, this area provides a well-rounded living environment with accessible amenities that cater to the needs of seniors seeking a fulfilling lifestyle in Kingman.
Plaza Healthcare is located at 1475 North Granite Reef Road, Kingman, AZ 85257 in Maricopa County, Arizona
Plaza Healthcare on seniors.fyi includes 5 photos including images showing trees, courtyard, fountain, patio, outdoor seating, interior, healthcare, building, and more.
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