Scottsdale Village Square, A Pacifica Senior Living Community

Pros

• Many expressed confidence in the care and comfort provided to their loved ones, feeling that the staff genuinely prioritized their needs.
• The facility has made improvements in quality of care following new ownership and leadership changes, which have been noted positively by residents and families.
• Several reviewers appreciated the friendly and knowledgeable staff who were responsive to questions and provided helpful information during tours.
• Residents enjoyed the community atmosphere at Scottsdale Village Square, with opportunities for privacy while still being part of a supportive environment.
• The dining area received praise for its pleasant ambiance, and some reviewers mentioned that the food was enjoyable.
• Activities provided by the facility were highlighted as an important aspect that engaged residents, helping to keep them active and social.

Cons

• The facility has gone through multiple executive directors and a high turnover of staff, leading to confusion and inconsistent care for residents.
• Many caregivers hired were unqualified and lacked motivation, resulting in inadequate care for residents.
• There were significant issues with billing, including incorrect charges and a lack of communication from the billing department.
• The nursing staff is severely lacking during evenings and weekends, leaving residents without proper medical care.
• There was a delay in obtaining necessary prescriptions for new residents, which led to serious health complications for one resident.
• The facility’s cleanliness is questionable, with reports of smells and dirty dishes left in resident rooms.
• Promised activities and amenities fell short of expectations, contributing to dissatisfaction among residents and families.
• Communication between staff and family members was insufficient, leaving families feeling disconnected from their loved ones' care progress.
• Despite promises of organization regarding moves within the facility, delays led to unexpected costs for families.
• Overall staffing shortages hindered the quality of care provided to residents at the facility.

Review

The experiences shared by families regarding Scottsdale Village Square, a Pacifica Senior Living Community, reveal a complex tapestry of emotions relating to the care and service provided to their loved ones. On one hand, there are families who describe an initial positive impression of the facility and its staff, emphasizing their kindness and willingness to assist in the challenging transition for residents with dementia or other cognitive impairments. One reviewer noted that everyone they encountered went out of their way to ensure comfort and care for their mother during her move into assisted living. This sentiment is echoed in other reviews where staff members were praised for being helpful and creating a welcoming environment conducive to giving residents a sense of home.

However, these initial impressions appear to be overshadowed by significant issues related to management and staffing at Scottsdale Village Square. Multiple reviews highlight a concerning turnover among leadership positions, leading to confusion about care protocols and deteriorating service quality. One family lamented that the executive director changed twice within a short period, which was followed by resignations among nursing staff. Such instability has caused distress not only for residents but also for families trying to advocate for their loved ones? needs. The inconsistency in leadership has resulted in frustrated family members feeling that they have no reliable point of contact when urgent questions arise or when concerns need addressing.

Staffing shortages are frequently mentioned as one of the most pressing problems at Scottsdale Village Square. Families reported instances where inadequate staffing led to poor conditions for residents, such as unwashed dishes remaining in rooms unless family members intervened or caregivers failing to assist with personal hygiene needs. While some staff members received praise for their dedication, it was clear that many felt overwhelmed due to high demands placed on them amidst chronic understaffing. Families expressed frustration over having difficulty communicating with staff or receiving timely responses regarding medical care and general wellbeing.

Moreover, another frequent concern revolves around the misrepresentation of services promised during tours compared to what was actually delivered once residents moved in. Residents reported feeling misled about available activities designed to engage seniors mentally and socially?an essential aspect in assisting those with cognitive decline?and noted that advertised promises often fell flat post-admission. The lack of organized activities led some families to believe the facility might not be suitable for individuals with advanced Alzheimer?s disease or dementia.

Despite these shortcomings, some reviewers observed improvements following changes made by new ownership at Scottsdale Village Square. Reports suggest that under new management, there has been a renewed effort toward enhancing resident engagement through better-organized activities and more responsive nursing care. Yet even these positive shifts come with caveats; inconsistencies remain prevalent across various aspects of care delivery?especially concerning communication between staff members and families regarding resident welfare updates.

Lastly, while opinions on food quality varied among residents?from decent meals enjoyed by some but criticized by others?it highlighted yet another layer of the overall experience dependent on individual preferences and expectations surrounding dietary needs in assisted living environments. Ultimately, prospects looking into Scottsdale Village Square must weigh both sides of this narrative: while there are commendable qualities evident within certain facets of this community?s operations?including sensitivity exhibited by some caregivers?the ongoing operational challenges cannot be overlooked as they significantly impact overall satisfaction levels amongst both residents and families navigating this crucial life transition.

This area of Scottsdale, Arizona offers a diverse range of amenities and services within close proximity. From a variety of dining options such as Defalco's Italian Grocery and Culinary Dropout to convenient cafes like Dutch Bros Coffee and Starbucks, residents can easily find delicious meals and coffee nearby. Additionally, there are several pharmacies and medical facilities including Azam Medical Clinic and Scottsdale Cardiovascular Center for healthcare needs. For recreational activities, there are parks like Tempe Beach Park and Selleh Park nearby, as well as theaters like Harkins Tempe Marketplace 16 for entertainment. Transportation is also convenient with METRO University Dr/Rural station within reach. Overall, this area provides a blend of convenience, entertainment, and essential services making it a desirable location for seniors considering senior living in Scottsdale.

Restaurants

• Defalco's Italian Grocery (0.6 miles)
• Culinary Dropout (1.8 miles)
• Boondocks Patio & Grill (1.8 miles)
• Shake Shack (1.8 miles)
• Francine (1.9 miles)
• Toca Madera Scottsdale (1.9 miles)
• McDonald's (2 miles)

Cafes

• Dutch Bros Coffee (0.8 miles)
• Starbucks (1.6 miles)
• Bikini Beans Espresso (2.3 miles)
• Starbucks (3 miles)
• Starbucks (3.8 miles)
• Cartel Coffee Lab (3.9 miles)
• Infusion Coffee & Tea (4.2 miles)

Physicians

• Azam Medical Clinic (0.8 miles)
• Scottsdale Cardiovascular Center (0.9 miles)
• One Medical (1.8 miles)
• Null (2.9 miles)
• Momdoc-Women for Women (4.9 miles)
• 20/20 Image Eye Centers (5.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• Greenbaum Surgery Center (1 miles)
• Maricopa Medical Center (5.4 miles)
• Arizona State Hospital (5.5 miles)

Parks

• Tempe Beach Park (3.3 miles)
• Blue Sky Airport Parking (4.7 miles)
• Selleh Park (5.5 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.6 miles)

Places of Worship

• Islamic Community Center of Tempe (3.7 miles)
• Salt River Assembly of God (4.9 miles)
• Christ Church of the Ascension (5 miles)

Transportation

• METRO University Dr /Rural (4 miles)
• The Centurion Lounge (4.4 miles)
• Terminal 4, Concourse B (4.5 miles)
• Concourse C (4.5 miles)
• Terminal 4 (4.6 miles)
• Admirals Club (4.6 miles)
• Terminal 4, Concourse D (4.7 miles)