Osborn Health And Rehabilitation

Pros

• The physical therapy department received high praise for their dedication and ability to help patients achieve significant milestones in their recovery.
• Some staff members were described as caring and supportive, providing comfort during challenging times.
• One patient appreciated the friendliness of a particular nurse who showed patience and kindness.
• Families found that having a positive relationship with certain staff members made a difference in their loved ones' experiences.
• The facility had some amenities that initially looked appealing on the website, attracting families seeking care for their loved ones.

Cons

• The facility was poorly staffed, leading to long wait times for assistance and inadequate patient care.
• Meals were frequently forgotten or served cold, with many patients unable to get proper nutrition for healing.
• The rooms were described as dingy, unlit, and not as represented on the website; privacy was lacking in shared accommodations.
• Patients often experienced a lack of timely response from nursing staff, particularly during night shifts.
• Many calls for help went unanswered, resulting in distress for patients who felt abandoned.
• There were complaints about improper medication management and a lack of attention to specific health concerns.
• The overall cleanliness of the facility was questioned, with reports of unpleasant odors and unsanitary conditions.
• Patients felt unsafe due to incidents involving unauthorized individuals entering their rooms and not enough monitoring by staff.
• Staff members were described as caring but overwhelmed, unable to address basic patient needs effectively.
• The facility’s management failed to respond adequately to complaints about the quality of care provided.

Review

The reviews for Osborn Health and Rehab paint a disheartening picture of a facility that falls short in both care and comfort for its patients. Many individuals, having undergone surgeries or serious health issues, found themselves immediately regretting their choice to enter the facility after encountering significant challenges. A recurring theme across multiple accounts is the alarming level of understaffing. Patients frequently reported long wait times—often exceeding 45 minutes—for basic needs such as assistance to the restroom or even simply receiving a drink of water, underscoring a systemic issue with staffing levels that compromises patient care.

The physical environment also drew criticism. Descriptions of the rooms included terms like "dingy" and "disgusting," with complaints about broken equipment and inadequate amenities contributing to an overall sense of discomfort. One patient's account mentioned an air conditioning unit that sounded like "a plane landing," while another noted a non-functional television situated awkwardly close to the ceiling. Furthermore, many described food quality as unacceptable; meals were often cold and poorly prepared, resembling something reheated rather than freshly cooked. Such shortcomings in the living conditions detracted significantly from patients’ recovery experiences.

Personal safety also emerged as a concern among reviewers. There were alarming reports of staff negligence, including claims that aides rummaged through personal belongings while patients were left unattended during vulnerable moments. One review recounted an incident where a resident suffered from severe hypoglycemia but could not get timely help due to delayed nurse responses—a pattern echoed repeatedly throughout several narratives. Each story illustrates not only physical neglect but also emotional distress experienced by patients who felt abandoned at critical times.

While some staff members exhibited kindness and compassion, it was clear that those caring for residents were overwhelmed by excessive workloads due to insufficient personnel. For example, one review described how only one nurse managed a floor full of patients during night shifts, leading to inadequate attention and care when most needed. Additionally, good intentions seemed thwarted by systemic problems; despite individual staff efforts to provide warmth and empathy, they lacked the resources necessary to meet all patient needs effectively.

Conversely, there were mentions of redeeming qualities within specific departments—most notably physical therapy (PT). Reviewers spoke highly of the PT team’s dedication and ability to motivate patients during their rehabilitation journey. Positive interactions reportedly fostered a sense of achievement in regaining mobility after serious health episodes like sepsis or surgery complications. However, even this praise could not overshadow grave concerns regarding overall management and coordination within the facility itself.

Ultimately, numerous families faced profound heartbreak associated with their loved ones' experiences at Osborn Health and Rehab. The tragic account of one brother’s passing highlights potentially lethal consequences stemming from poor monitoring and responsiveness amidst frustrating communication issues between family members and nursing staff. Families expressed horror over their inability to advocate effectively for their loved ones due primarily to irreparable lapses in care protocols.

Given these collective experiences shared by former patients and their relatives alike, prospective residents are strongly advised to proceed with caution before selecting Osborn Health and Rehab as their skilled nursing facility. Visiting facilities beforehand becomes imperative for ensuring suitable conditions are in place before entrusting vulnerable family members into care environments fraught with such troubling shortcomings—particularly when considering factors like quality control measures for hygiene standards, staffing ratios compared against patient demands, food preparation practices inclusive of nutrition considerations—and much more vital aspects pivotal toward one's healing journey.

Physicians

• Scottsdale Cardiovascular Center (0.2 miles)
• One Medical (1.2 miles)
• Azam Medical Clinic (1.7 miles)
• Null (3.8 miles)
• Momdoc-Women for Women (5.7 miles)

Hospitals

• Greenbaum Surgery Center (0.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.9 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (1.2 miles)
• Bikini Beans Espresso (2.9 miles)
• Starbucks (3.6 miles)
• Starbucks (4.5 miles)
• Infusion Coffee & Tea (4.6 miles)
• Cartel Coffee Lab (4.7 miles)

Restaurants

• Defalco's Italian Grocery (0.9 miles)
• McDonald's (0.9 miles)
• Boondocks Patio & Grill (0.9 miles)
• Culinary Dropout (1.1 miles)
• Shake Shack (1.2 miles)
• Francine (1.4 miles)
• Toca Madera Scottsdale (1.4 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.8 miles)

Places of Worship

• Salt River Assembly of God (4.1 miles)
• Islamic Community Center of Tempe (4.4 miles)
• Christ Church of the Ascension (5.2 miles)

Parks

• Tempe Beach Park (4.1 miles)
• Blue Sky Airport Parking (5.7 miles)
• Selleh Park (5.8 miles)
• Daumler Park (6.4 miles)

Transportation

• METRO University Dr /Rural (4.5 miles)
• The Centurion Lounge (5.4 miles)
• Terminal 4, Concourse B (5.5 miles)
• Concourse C (5.6 miles)
• Terminal 4 (5.6 miles)
• Admirals Club (5.6 miles)
• Terminal 4, Concourse D (5.8 miles)