Infinia of Scottsdale

Pros

• Mom received great compassionate care and support while recovering from a broken hip.
• OT and PT helped a 100-year-old move safely again and return home.
• From the moment they arrived, they were greeted by friendly faces and given great care, making the experience positive for the family.
• During the stay, the staff across all roles - doctors, nurses, CNAs, therapists, social workers, receptionists, and housekeepers - went above and beyond in their care.
• The facility was described as clean, well-equipped, and safe, offering a supportive environment for recovery.
• The team was praised as friendly, courteous, caring, and professional, contributing to a family-like atmosphere.
• Osborn Rehab was described as an amazing facility with an excellent therapy program and dedicated staff.

Cons

• Admissions allegedly misled families about a private room, and the director allegedly ghosted calls.
• The facility is not as described and smells like rotting meat.
• Front doors were reportedly left open and unlocked, allowing strangers to wander in.
• Medications and IV antibiotics were not administered on schedule, delaying treatment.
• Staff were rude or unhelpful, with poor communication and slow responses.
• The food was described as disgusting, and meals were inconsistent or not provided.
• Residents were left in soiled conditions with inadequate staffing.
• There are accusations of falsifying medical records and a lack of accountability.

Review

This community is best suited for families pursuing short-term rehabilitation after surgery who want access to robust physical and occupational therapy and who can commit to active oversight of care. When a loved one needs intensive rehab and a reassuring, personable front-end experience, the team can deliver. However, this is not a hands-off option; it demands vigilant advocacy from families, because experiences inside the building vary dramatically from shift to shift and room to room.

Those who may want to consider alternatives include families seeking consistent, around-the-clock medical management and reliable, uniform staffing. If a loved one requires steady, on-time medication administration, immediate call-light responsiveness, and uniform daily care without lapses, the reviews suggest there are safer choices in the same market. For residents with dementia or high fall risk, or those who cannot supervise care on a daily basis, the risks cited by many families - miscommunication, staff shortages, and variability in staff quality - multiply and become a decisive factor.

The strongest positives here center on rehabilitation potential and mid-to-long-term staff responsiveness when the care team is aligned. Several reviews point to dedicated therapists and nursing staff who deliver meaningful progress, and to a clean, well-equipped environment in parts of the facility. Family members frequently describe moments when care teams went "above and beyond" for individual needs, and when a sense of teamwork and kindness surfaced amid challenging cases. When operations run smoothly, therapy outcomes and personal connections make a tangible difference in recovery.

Yet the main drawbacks are persistent and far-reaching enough to offset those upsides for most families evaluating this community. Inconsistent staffing, delays in med administration, and perceived gaps in basic daily care - such as timely assistance, nourishment, and hygiene - appear repeatedly across many accounts. Several families report rooms that were not as advertised, misunderstandings about room assignments, and inadequate supervision that compromises safety. Severe concerns - ranging from neglect claims to discharge mishaps and even accusations of falsified documentation - underscore a pattern that cannot be dismissed as isolated incidents. In short, the risk profile is too variable for comfort if ongoing reliability is the priority.

Prospective residents should approach with a proactive playbook: tour unannounced, verify the exact room type and what is included in the admission, and meet with the therapy and wound-care teams to gauge consistency and responsiveness. Ask hard questions about staffing ratios on different shifts, med-pass procedures, and daily schedules that align with a loved one's needs. Review state and Medicare data in parallel with firsthand reviews, and insist on clear, written care plans, discharge timelines, and contingency contacts. Demand to see recent post-discharge supports and verify transportation and home-care arrangements before agreeing to any bed.

The bottom line is that Infinia of Scottsdale can be a viable option for rehab-focused care when a family can supply constant advocacy and the facility is operating at its best. For many families, however, the inconsistencies and safety concerns documented in the reviews push toward alternatives with more uniform staffing and fewer red flags. If choosing this community, enter with eyes wide open, insist on structured communication, and place safeguards around medication, meals, and safety protocols. For those who cannot provide that level of oversight, it is prudent to look at other Scottsdale options that demonstrate steadier reliability and more consistently positive family feedback.

This part of Scottsdale, Arizona, offers a convenient and bustling location with easy access to healthcare facilities such as Scottsdale Cardiovascular Center and Greenbaum Surgery Center. The area also boasts several pharmacies like Walgreens and CVS Pharmacy for all your medical needs. For leisure and dining options, there are various cafes like Starbucks and Dutch Bros Coffee, as well as diverse restaurants including Defalco's Italian Grocery and Culinary Dropout. Additionally, places of worship such as Salt River Assembly of God and Islamic Community Center of Tempe are nearby for spiritual fulfillment. With transportation options like METRO University Dr /Rural and close proximity to the airport, this area provides a mix of amenities and services that cater to seniors looking for a vibrant community in which to reside.

Physicians

• Scottsdale Cardiovascular Center (0.2 miles)
• One Medical (1.2 miles)
• Azam Medical Clinic (1.7 miles)
• Null (3.8 miles)
• Momdoc-Women for Women (5.7 miles)

Hospitals

• Greenbaum Surgery Center (0.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.9 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (1.2 miles)
• Bikini Beans Espresso (2.9 miles)
• Starbucks (3.6 miles)
• Starbucks (4.5 miles)
• Infusion Coffee & Tea (4.6 miles)
• Cartel Coffee Lab (4.7 miles)

Restaurants

• Defalco's Italian Grocery (0.9 miles)
• McDonald's (0.9 miles)
• Boondocks Patio & Grill (0.9 miles)
• Culinary Dropout (1.1 miles)
• Shake Shack (1.2 miles)
• Francine (1.4 miles)
• Toca Madera Scottsdale (1.4 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.8 miles)

Places of Worship

• Salt River Assembly of God (4.1 miles)
• Islamic Community Center of Tempe (4.4 miles)
• Christ Church of the Ascension (5.2 miles)

Parks

• Tempe Beach Park (4.1 miles)
• Blue Sky Airport Parking (5.7 miles)
• Selleh Park (5.8 miles)
• Daumler Park (6.4 miles)

Transportation

• METRO University Dr /Rural (4.5 miles)
• The Centurion Lounge (5.4 miles)
• Terminal 4, Concourse B (5.5 miles)
• Concourse C (5.6 miles)
• Terminal 4 (5.6 miles)
• Admirals Club (5.6 miles)
• Terminal 4, Concourse D (5.8 miles)