Infinia of Scottsdale

Pros

• The facility provided great compassionate care and support during recovery.
• OT and PT helped a centenarian safely move and return home.
• The staff across roles went above and beyond in their care.
• The facility is clean, well-equipped, and safe.
• The staff are kind, courteous, caring, and professional.
• Osborn Health and Rehabilitation felt like a second home to the reviewer.
• The reviewer would choose Osborn Health again in a heartbeat.
• The staff were described as top notch and very caring.

Cons

• They allege a bait-and-switch on a private room, with the admissions director lying and then not responding to calls.
• They report the facility smelled like rotting meat and was not as described.
• They claim front doors were left open and unlocked, allowing unauthorized entry.
• They say IV antibiotics were not administered on schedule, delaying treatment.
• They describe staff as rude and neglectful, with patients left without water, medication, or proper care.
• They state the food was unappealing and utensils were dirty or not cleaned.
• They accuse management of ghosting staff and misrepresenting the facility's rating, calling for state-board scrutiny.
• They highlight inadequate staffing and safety concerns, including patients not receiving timely help and experiencing multiple falls.

Review

This collection of reviews presents a highly divided view of Osborn Health and Rehabilitation, with some family members singing praise for caring staff and successful recoveries, while others raise serious concerns about safety, communication, staffing, and even the integrity of admissions and room assignments. Taken together, the accounts sketch a facility that can deliver genuinely compassionate patient care in certain situations, yet also experience troubling lapses that leave families worried and frustrated.

On the positive end, several reviewers emphasize how much they valued the direct care their loved ones received. One account lauds the compassionate care their mother received after a broken hip, noting that occupational and physical therapy helped a 100-year-old body move safely again and contributed to a successful return home. The writer expresses sincere gratitude to the team for the support that enabled recovery, highlighting that the staff's efforts spanned the entire therapy spectrum. Another set of comments describes a consistently welcoming atmosphere where, from the moment they arrived, they were greeted by friendly faces, and where the staff - from doctors and nurses to CNAs, social workers, receptionists, housekeeping, and the broader administrative team - were seen as dedicated, patient, and capable. A later update from the same individual reinforces the impression of a well-run environment, praising responsiveness, wound-care teams, and a wide array of staff who kept the patient comfortable and cared for during two separate stays.

Yet, alongside these affirmations, a substantial portion of the feedback centers on serious complaints that paint the facility in a troubling light. One reviewer alleges a deliberate misrepresentation in the admissions process: a private room was promised by the admissions director, Jason Miszuk, only for the patient to be placed in a semi-private room with an unsuitable roommate upon arrival. The same account asserts that the on-site admissions person, Alexis, vanished after promising to return for a discussion, and that Miszuk has not responded to repeated calls. The narrative expands to depict a facility described inconsistently by staff, with claims of a rotting-meat odor and a smell that suggested a deteriorating environment. The reviewer also charges that the front doors were left open and unmonitored, raising concerns about security and the potential for entry by outsiders and non-patients. The broader implication is that misrepresentation and poor communication around admissions and room assignments undermine trust and safety.

Safety and security concerns recur throughout the negative experiences. One reviewer notes that despite claims of a "non-smoking" facility, their daughter encountered marijuana in the courtyard within a short period of admission; doors were allegedly left open and unmonitored, allowing easy access by any passersby. Another reviewer asserts that IV antibiotics - necessary for a drug-resistant infection - were not administered promptly, with a reported delay from check-in one evening to the next morning before the patient received medications, prompting confrontation with staff and a charge nurse. The same account accuses the admissions director of routinely ghosting staff, leaving families without timely callbacks, and questions how a facility can hold a supposed five-star rating in light of these experiences.

Food, cleanliness, and basic care issues are also cited as major concerns. Several reviewers describe poor food quality, with one calling the meals "tomato soup, green beans, and a piece of bread" and another reporting persistent dissatisfaction with meals and overall nourishment. Complaints about cleanliness and supplies surface as well: utensils described as filthy, a nurse or staff failure to provide clean utensils or timely meals, and frequent claims that patients sit in soiled conditions or lack basic necessities. One particularly vivid account alleges that a mother or grandmother was denied water and medications, left sitting in waste, and subjected to neglectful behavior by staff, including a fall that was not appropriately addressed and ongoing delays in receiving essential care or attention.

The reviews also include more distressing allegations of neglect and mistreatment. A family member recounts a pattern of denial of basic needs - water, timely medication, and timely assistance with mobility - coupled with reports of falls and a lack of staff intervention during critical moments. There are even more troubling details about personal interactions, including a nurse allegedly yelling at a patient and, in a separate instance, a nurse allegedly mocking and belittling a patient's attempts to get help. Accounts describe a hostile atmosphere at night, with residents potentially exposed to unsafe conditions, and one reviewer asserts that marijuana was present near the patient's room during the night shift, underscoring concerns about monitoring and safety. The breadth and intensity of these allegations suggest a real risk of harm that families feel must be addressed with oversight.

Amid these polarized experiences, some reviews reflect improvement over time and gratitude for individual caregivers. A patient who recently completed multiple stays emphasizes significant positive differences since the first experience, noting faster response times and praising specific staff members by name for their dedication and care. The update also highlights that the wound-care team, doctors, and support staff contributed to a recovery experience that the writer would choose again, despite the earlier dissatisfaction expressed in other comments. This ongoing tension - between praise for compassionate care and alarm about safety and administration - appears to be a defining feature of the overall narrative surrounding Osborn Health and Rehabilitation.

In summary, the collection portrays a facility capable of delivering high-quality, compassionate care from many staff members, with stories of successful recoveries and supportive clinical teams. At the same time, it is a place where families fear for safety and trust when confronted with allegations of misrepresentation, delayed or withheld medications, inadequate monitoring, open access through doors that should be secured, and unacceptable levels of neglect or even mistreatment. The divergence in experiences suggests that outcomes may depend heavily on individual staff, shifts, and perhaps specific units within the facility. For anyone considering care at this facility, the prudent approach is thorough due diligence: verify room arrangements in advance, seek up-to-date inspection results, talk directly with multiple members of the care team, and spend time observing the environment to determine whether the care needs and safety standards align with the promises and seemingly varying experiences described in these accounts.

This part of Scottsdale, Arizona, offers a convenient and bustling location with easy access to healthcare facilities such as Scottsdale Cardiovascular Center and Greenbaum Surgery Center. The area also boasts several pharmacies like Walgreens and CVS Pharmacy for all your medical needs. For leisure and dining options, there are various cafes like Starbucks and Dutch Bros Coffee, as well as diverse restaurants including Defalco's Italian Grocery and Culinary Dropout. Additionally, places of worship such as Salt River Assembly of God and Islamic Community Center of Tempe are nearby for spiritual fulfillment. With transportation options like METRO University Dr /Rural and close proximity to the airport, this area provides a mix of amenities and services that cater to seniors looking for a vibrant community in which to reside.

Physicians

• Scottsdale Cardiovascular Center (0.2 miles)
• One Medical (1.2 miles)
• Azam Medical Clinic (1.7 miles)
• Null (3.8 miles)
• Momdoc-Women for Women (5.7 miles)

Hospitals

• Greenbaum Surgery Center (0.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.9 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (1.2 miles)
• Bikini Beans Espresso (2.9 miles)
• Starbucks (3.6 miles)
• Starbucks (4.5 miles)
• Infusion Coffee & Tea (4.6 miles)
• Cartel Coffee Lab (4.7 miles)

Restaurants

• Defalco's Italian Grocery (0.9 miles)
• McDonald's (0.9 miles)
• Boondocks Patio & Grill (0.9 miles)
• Culinary Dropout (1.1 miles)
• Shake Shack (1.2 miles)
• Francine (1.4 miles)
• Toca Madera Scottsdale (1.4 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.8 miles)

Places of Worship

• Salt River Assembly of God (4.1 miles)
• Islamic Community Center of Tempe (4.4 miles)
• Christ Church of the Ascension (5.2 miles)

Parks

• Tempe Beach Park (4.1 miles)
• Blue Sky Airport Parking (5.7 miles)
• Selleh Park (5.8 miles)
• Daumler Park (6.4 miles)

Transportation

• METRO University Dr /Rural (4.5 miles)
• The Centurion Lounge (5.4 miles)
• Terminal 4, Concourse B (5.5 miles)
• Concourse C (5.6 miles)
• Terminal 4 (5.6 miles)
• Admirals Club (5.6 miles)
• Terminal 4, Concourse D (5.8 miles)