Heritage Court Post Acute of Scottsdale

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  • Interior

    A cozy hotel lobby with a reception desk and comfortable seating.
  • Decor

    A cozy bedroom with a single bed, bedside lamp, and decorative painting.
  • Building

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    A modern building with a visible sign, surrounded by trees.
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    A suburban brick house surrounded by palm trees and greenery.
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    A fitness room equipped with stationary bikes and exercise machines.
  • Lobby

    A hotel lobby with a reception desk, elegant chandeliers, and comfortable seating area.
  • Exterior

    Entrance to a building with brick walls surrounded by trees and a palm tree.
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  • Exercise Equipment

    A well-equipped rehabilitation room featuring parallel bars and various exercise equipment for physical therapy.
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  • Rehabilitation

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Heritage Court Post Acute of Scottsdale

3339 N Civic Center Plz, Scottsdale, AZ 85251

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
89
4 stars
2
3 stars
0
2 stars
2
1 stars
7

Assisted Living Skilled Nursing Facility

Heritage Court Post Acute of Scottsdale Costs & Pricing

Heritage Court Post Acute of Scottsdale offers competitive pricing for its long-term care services, with semi-private rooms priced at $3,990 per month. This rate is significantly higher than the Maricopa County average of $2,801 and the state average of $2,820, indicating a premium for the specialized care and amenities provided. Similarly, private rooms at Heritage Court are available for $5,985 per month, again surpassing both the county's average cost of $3,318 and Arizona's statewide average of $3,345. These rates reflect not only the quality of care offered but also the facility's commitment to delivering a supportive and healing environment tailored to individual needs.

Floor plansHeritage Court Post Acute of ScottsdaleMaricopa CountyArizona
Semi-Private$3,990$2,801$2,820
Private$5,985$3,318$3,345

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    Overall Review of Heritage Court Post Acute of Scottsdale

    Pros

    • pro Ashley at Heritage Court is outstanding.
    • pro The staff at Heritage Court are amazing - patient, friendly, and helpful.
    • pro The CNAs and nurses at Heritage Court are amazing and very patient.
    • pro The doctors at Heritage Court are excellent and listen to concerns.
    • pro The administration team at Heritage Court is awesome and approachable.
    • pro Heritage Court is wonderful, with attentive staff and a clean, well-kept facility that smells good.
    • pro Landon the DOR is the best.
    • pro This place is the best and highly recommended.
    • pro Heritage Court is lucky to have Ashley on their team.

    Cons

    • pro The facility is accused of telling half-truths to patients and their families.
    • pro Staff are accused of ignoring call lights and mocking patients.
    • pro There were delays in responding to call lights and in delivering medications.
    • pro A resident was left in a saturated diaper and not promptly helped to the bathroom.
    • pro The facility is described as not properly cleaned and constantly smelling of overpowering cleaning products.
    • pro There are reports of inadequate care and staff shortages, including lacking physical therapy.
    • pro The 5-star rating is alleged to be misleading, with claims of inauthentic reviews and generic responses.
    • pro The facility is described by some as the worst-run skilled nursing facility they've encountered.

    Review

    Heritage Court Post-Acute in Scottsdale elicits mixed feelings from families and patients. On one hand, several reviews praise the facility as a nearly great place where rehab can be effective and where professional, compassionate staff can make a difference. On the other hand, a cluster of accounts describe delays, neglected call lights, disorganized care, and an environment that some families found to be subpar or unsafe. Taken together, these voices sketch a picture of a facility with real strengths in therapy and interpersonal care, but with serious operational weaknesses that jeopardize patient wellbeing.

    Multiple posters recount positive, life-affirming care. They describe being treated by skilled doctors who listened to concerns and did a lot to help, with therapy teams taking a team-oriented approach. They speak highly of Alexis Bernal, Brianna, and other staff; Alexis is described as a "gem" for her friendliness and helpfulness, and Ashley is described as outstanding - warm, approachable, and consistently helpful. They mention the comfort of the environment - the facility is "beautiful" and "clean," with a pleasant aroma and a welcoming atmosphere that can contribute to a healing experience. One patient even stated, "I did my rehab here and I'm back to 100 percent," while others echoed that Heritage Court offers effective post-acute care and would be recommended to others in need.

    Supportive staff who leave a lasting positive impression appear again and again. The administration is praised as "awesome and approachable," and the nursing and CNAs are described as "amazing," patient, and focused. Some testimonials name specific staff by name, like Landon, the Director of Rehab (DOR), who is praised as the "best," and Nikki, Mary, Kayla, and Mario for their good work. A recurring thread is that staff take their responsibilities seriously, respond promptly, and are genuinely dedicated to helping residents and their families. One reviewer notes that the care team delivered timely responses in urgent moments, giving families confidence when they could not be there in person.

    Yet amidst the praise, there are stark warnings from other families about neglected care. Several reviews describe long delays with call lights and assistive needs going unanswered while staff remained at desks or engaged elsewhere. The most troubling accounts mention medical and daily-care lapses - being left without bathroom assistance for extended periods, or experiencing delays before being helped to use the restroom, and even a panic attack that went unaddressed. One family described their grandmother not being cleaned or bathed despite repeated requests, with rooms that smelled of strong cleaning products rather than actual sanitation. In some cases, residents with mobility needs faced delays with bathing after days of waiting, and even reported being left in a wheelchair or in a soiled diaper for hours. The overarching concern is a failure to respond promptly to essential needs and to provide consistently safe, respectful care.

    Compounding the concerns are specific negative experiences around medications and dietary considerations. A reviewer recounted waiting 2 hours for medication, followed by a disrespectful interaction with a medication technician, which intensified the desire to leave early. Another described negligent handling of dietary restrictions and medications, with delays of 30 to 55 minutes for needed assistance. A separate complaint alleged administrative disarray in processing orders for home care and incorrect RX codes. The combination of missed or delayed medications, dietary missteps, and inconsistent communication created a troubling portrait of a facility where basic clinical processes sometimes fail, undermining trust.

    On the other hand, some statements challenge the facility's self-presentation and accountability. One review insists this is not a 5-star facility, challenging the advertising and calling the rating misleading. The author criticizes the facility's responses to complaints as impersonal or template-like and accuses leadership of avoiding genuine accountability. They report having filed formal complaints with the Arizona Department of Health Services. The sentiment across these posts is that Heritage Court may market itself as exemplary while struggling in practice, and that some reviews - positive and negative - may be used to bolster a public image rather than reflect a transparent reality. Some readers even speculate that high ratings could be inauthentic and posted under pressure or by staff, with admissions that the facility tends to respond quickly to negative reviews but not to specific, severe concerns.

    Taken as a whole, Heritage Court Post-Acute in Scottsdale presents a paradox: it can be an effective place for rehabilitation when care teams are engaged, responsive, and committed, delivering tangible improvements and compassionate interaction. Yet the same setting can become a source of distress for families when call-light responsiveness, dignity in daily care, cleanliness, and timely medical administration fall short. Prospective families should weigh the strong stories of recovery, dedicated staff, and a pleasant environment against the troubling accounts of neglect, delays, and perceived misrepresentation. If choosing this facility, it would be prudent to ask about staffing levels, med administration times, bathing and hygiene routines, and how the administration handles concerns - plus perhaps a personal visit to observe care dynamics firsthand.

    Features

    Housing

    • 108 resident community capacity 108 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (6 miles away) Phoenix Sky Harbor International (6 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Heritage Court Post Acute of Scottsdale is an assisted living community located in the heart of Scottsdale, Arizona. Situated in a thriving neighborhood, this community offers convenient access to a range of amenities and services.

    For those who enjoy dining out or trying new culinary experiences, there are eight cafes and 36 restaurants nearby. Residents can savor delicious dishes and socialize with friends or family in these cozy eateries.

    Nature lovers will appreciate the proximity to a nearby park, where they can enjoy fresh air, take peaceful walks, or engage in recreational activities. This allows residents to connect with nature and maintain an active lifestyle.

    With 11 pharmacies nearby, residents have easy access to medications and healthcare supplies. This ensures that their medical needs are promptly taken care of and they can enjoy peace of mind knowing that their health comes first.

    The presence of four physicians nearby provides additional support for residents' healthcare needs. Whether it's routine check-ups or specialized medical attention, residents have access to experienced professionals who can address their individual needs.

    Transportation options are readily available with one transportation service nearby. This makes it convenient for residents to travel around the city for errands, appointments, or leisure activities without any hassle.

    In terms of spiritual well-being, two places of worship are within close reach. These offer opportunities for residents to nurture their faith and become part of a supportive community.

    For entertainment enthusiasts, there is one theater nearby where residents can catch movies or live performances. This fosters a vibrant cultural experience within the community as residents indulge in various forms of art and entertainment.

    Finally, having a hospital within close proximity ensures that urgent medical care is readily accessible if needed. Residents can rest easy knowing that emergency medical services are just a short distance away.

    Overall, Heritage Court Post Acute of Scottsdale offers a well-rounded assisted living experience with its convenient location near diverse amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation services, places of worship, theaters, and a hospital.

    Nearby Places of Interest

    This part of Scottsdale, Arizona offers a variety of healthcare options with several physicians' offices and hospitals nearby, providing convenient access to medical care. Additionally, there are numerous pharmacies in close proximity for easy access to prescriptions and medications. For leisure and social activities, there are several cafes and restaurants within a short distance, offering a range of dining options. Furthermore, the area boasts parks for outdoor recreation and places of worship for spiritual fulfillment. Transportation options are also available with nearby bus stops and airport services for easy travel. Overall, this neighborhood provides a well-rounded community with essential amenities for senior living.

    Physicians

    • Scottsdale Cardiovascular Center (0.2 miles)
    • One Medical (1.1 miles)
    • Azam Medical Clinic (1.6 miles)
    • Null (3.7 miles)
    • Momdoc-Women for Women (5.7 miles)

    Hospitals

    • Greenbaum Surgery Center (0.3 miles)
    • Maricopa Medical Center (6.3 miles)

    Pharmacies

    • Walgreens (0.3 miles)
    • CVS Pharmacy (0.8 miles)
    • Walgreens (1.6 miles)
    • Walgreens (2.3 miles)
    • CVS Pharmacy (2.7 miles)
    • Walgreens (2.9 miles)
    • Walgreens (3.8 miles)

    Cafes

    • Starbucks (0.7 miles)
    • Dutch Bros Coffee (1.2 miles)
    • Bikini Beans Espresso (2.9 miles)
    • Starbucks (3.6 miles)
    • Starbucks (4.5 miles)
    • Infusion Coffee & Tea (4.7 miles)
    • Cartel Coffee Lab (4.7 miles)

    Restaurants

    • Defalco's Italian Grocery (0.9 miles)
    • Boondocks Patio & Grill (0.9 miles)
    • McDonald's (1 miles)
    • Culinary Dropout (1.1 miles)
    • Shake Shack (1.2 miles)
    • Francine (1.3 miles)
    • Toca Madera Scottsdale (1.4 miles)

    Theaters

    • Harkins Tempe Marketplace 16 (3.8 miles)

    Parks

    • Tempe Beach Park (4.1 miles)
    • Blue Sky Airport Parking (5.7 miles)
    • Selleh Park (5.9 miles)

    Places of Worship

    • Salt River Assembly of God (4.1 miles)
    • Islamic Community Center of Tempe (4.4 miles)
    • Christ Church of the Ascension (5.2 miles)

    Transportation

    • METRO University Dr /Rural (4.6 miles)
    • The Centurion Lounge (5.4 miles)
    • Terminal 4, Concourse B (5.5 miles)
    • Concourse C (5.5 miles)
    • Terminal 4 (5.6 miles)
    • Admirals Club (5.6 miles)
    • Terminal 4, Concourse D (5.7 miles)

    Frequently Asked Questions

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