Heritage Court Post Acute of Scottsdale
Save3339 N Civic Center Plz, Scottsdale, AZ 85251
For more information about senior living options: (844) 490-3973
Heritage Court Post Acute of Scottsdale offers competitive pricing for its long-term care services, with semi-private rooms priced at $3,990 per month. This rate is significantly higher than the Maricopa County average of $2,801 and the state average of $2,820, indicating a premium for the specialized care and amenities provided. Similarly, private rooms at Heritage Court are available for $5,985 per month, again surpassing both the county's average cost of $3,318 and Arizona's statewide average of $3,345. These rates reflect not only the quality of care offered but also the facility's commitment to delivering a supportive and healing environment tailored to individual needs.
| Floor plans | Heritage Court Post Acute of Scottsdale | Maricopa County | Arizona |
|---|---|---|---|
| Semi-Private | $3,990 | $2,801 | $2,820 |
| Private | $5,985 | $3,318 | $3,345 |
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Heritage Court Post-Acute in Scottsdale elicits mixed feelings from families and patients. On one hand, several reviews praise the facility as a nearly great place where rehab can be effective and where professional, compassionate staff can make a difference. On the other hand, a cluster of accounts describe delays, neglected call lights, disorganized care, and an environment that some families found to be subpar or unsafe. Taken together, these voices sketch a picture of a facility with real strengths in therapy and interpersonal care, but with serious operational weaknesses that jeopardize patient wellbeing.
Multiple posters recount positive, life-affirming care. They describe being treated by skilled doctors who listened to concerns and did a lot to help, with therapy teams taking a team-oriented approach. They speak highly of Alexis Bernal, Brianna, and other staff; Alexis is described as a "gem" for her friendliness and helpfulness, and Ashley is described as outstanding - warm, approachable, and consistently helpful. They mention the comfort of the environment - the facility is "beautiful" and "clean," with a pleasant aroma and a welcoming atmosphere that can contribute to a healing experience. One patient even stated, "I did my rehab here and I'm back to 100 percent," while others echoed that Heritage Court offers effective post-acute care and would be recommended to others in need.
Supportive staff who leave a lasting positive impression appear again and again. The administration is praised as "awesome and approachable," and the nursing and CNAs are described as "amazing," patient, and focused. Some testimonials name specific staff by name, like Landon, the Director of Rehab (DOR), who is praised as the "best," and Nikki, Mary, Kayla, and Mario for their good work. A recurring thread is that staff take their responsibilities seriously, respond promptly, and are genuinely dedicated to helping residents and their families. One reviewer notes that the care team delivered timely responses in urgent moments, giving families confidence when they could not be there in person.
Yet amidst the praise, there are stark warnings from other families about neglected care. Several reviews describe long delays with call lights and assistive needs going unanswered while staff remained at desks or engaged elsewhere. The most troubling accounts mention medical and daily-care lapses - being left without bathroom assistance for extended periods, or experiencing delays before being helped to use the restroom, and even a panic attack that went unaddressed. One family described their grandmother not being cleaned or bathed despite repeated requests, with rooms that smelled of strong cleaning products rather than actual sanitation. In some cases, residents with mobility needs faced delays with bathing after days of waiting, and even reported being left in a wheelchair or in a soiled diaper for hours. The overarching concern is a failure to respond promptly to essential needs and to provide consistently safe, respectful care.
Compounding the concerns are specific negative experiences around medications and dietary considerations. A reviewer recounted waiting 2 hours for medication, followed by a disrespectful interaction with a medication technician, which intensified the desire to leave early. Another described negligent handling of dietary restrictions and medications, with delays of 30 to 55 minutes for needed assistance. A separate complaint alleged administrative disarray in processing orders for home care and incorrect RX codes. The combination of missed or delayed medications, dietary missteps, and inconsistent communication created a troubling portrait of a facility where basic clinical processes sometimes fail, undermining trust.
On the other hand, some statements challenge the facility's self-presentation and accountability. One review insists this is not a 5-star facility, challenging the advertising and calling the rating misleading. The author criticizes the facility's responses to complaints as impersonal or template-like and accuses leadership of avoiding genuine accountability. They report having filed formal complaints with the Arizona Department of Health Services. The sentiment across these posts is that Heritage Court may market itself as exemplary while struggling in practice, and that some reviews - positive and negative - may be used to bolster a public image rather than reflect a transparent reality. Some readers even speculate that high ratings could be inauthentic and posted under pressure or by staff, with admissions that the facility tends to respond quickly to negative reviews but not to specific, severe concerns.
Taken as a whole, Heritage Court Post-Acute in Scottsdale presents a paradox: it can be an effective place for rehabilitation when care teams are engaged, responsive, and committed, delivering tangible improvements and compassionate interaction. Yet the same setting can become a source of distress for families when call-light responsiveness, dignity in daily care, cleanliness, and timely medical administration fall short. Prospective families should weigh the strong stories of recovery, dedicated staff, and a pleasant environment against the troubling accounts of neglect, delays, and perceived misrepresentation. If choosing this facility, it would be prudent to ask about staffing levels, med administration times, bathing and hygiene routines, and how the administration handles concerns - plus perhaps a personal visit to observe care dynamics firsthand.
Heritage Court Post Acute of Scottsdale is an assisted living community located in the heart of Scottsdale, Arizona. Situated in a thriving neighborhood, this community offers convenient access to a range of amenities and services.
For those who enjoy dining out or trying new culinary experiences, there are eight cafes and 36 restaurants nearby. Residents can savor delicious dishes and socialize with friends or family in these cozy eateries.
Nature lovers will appreciate the proximity to a nearby park, where they can enjoy fresh air, take peaceful walks, or engage in recreational activities. This allows residents to connect with nature and maintain an active lifestyle.
With 11 pharmacies nearby, residents have easy access to medications and healthcare supplies. This ensures that their medical needs are promptly taken care of and they can enjoy peace of mind knowing that their health comes first.
The presence of four physicians nearby provides additional support for residents' healthcare needs. Whether it's routine check-ups or specialized medical attention, residents have access to experienced professionals who can address their individual needs.
Transportation options are readily available with one transportation service nearby. This makes it convenient for residents to travel around the city for errands, appointments, or leisure activities without any hassle.
In terms of spiritual well-being, two places of worship are within close reach. These offer opportunities for residents to nurture their faith and become part of a supportive community.
For entertainment enthusiasts, there is one theater nearby where residents can catch movies or live performances. This fosters a vibrant cultural experience within the community as residents indulge in various forms of art and entertainment.
Finally, having a hospital within close proximity ensures that urgent medical care is readily accessible if needed. Residents can rest easy knowing that emergency medical services are just a short distance away.
Overall, Heritage Court Post Acute of Scottsdale offers a well-rounded assisted living experience with its convenient location near diverse amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation services, places of worship, theaters, and a hospital.
This part of Scottsdale, Arizona offers a variety of healthcare options with several physicians' offices and hospitals nearby, providing convenient access to medical care. Additionally, there are numerous pharmacies in close proximity for easy access to prescriptions and medications. For leisure and social activities, there are several cafes and restaurants within a short distance, offering a range of dining options. Furthermore, the area boasts parks for outdoor recreation and places of worship for spiritual fulfillment. Transportation options are also available with nearby bus stops and airport services for easy travel. Overall, this neighborhood provides a well-rounded community with essential amenities for senior living.
Heritage Court Post Acute of Scottsdale offers competitive pricing for its long-term care services, with semi-private rooms priced at $3,990 per month. This rate is significantly higher than the Maricopa County average of $2,801 and the state average of $2,820, indicating a premium for the specialized care and amenities provided. Similarly, private rooms at Heritage Court are available for $5,985 per month, again surpassing both the county's average cost of $3,318 and Arizona's statewide average of $3,345. These rates reflect not only the quality of care offered but also the facility's commitment to delivering a supportive and healing environment tailored to individual needs.
Heritage Court Post Acute of Scottsdale is located at 3339 N Civic Center Plz, Scottsdale, AZ 85251 in Maricopa County, Arizona
Heritage Court Post Acute of Scottsdale on seniors.fyi includes 15 photos including images showing building, trees, interior, palm trees, exercise equipment, architecture, aerial view, lobby, and more.
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