Scottsdale New Ventura

Pros

• Natasha is the leasing agent in charge, described as kind, professional, and straightforward.
• She acts promptly on problems concerning the property.
• Her no-nonsense approach to business is predictable and refreshing.
• She is one of a kind and has a heart.
• The property is described as a great place to live in Scottsdale, AZ.
• The management and maintenance team are courteous.
• The property features a pool, clubhouse, game room, painting classes, books, skittle ball, pool table, and a television.
• Management has been there when needed, and pricing with utilities included is praised; the area is quiet.
• Manuel in the office is helpful.
• Nice place.

Cons

• The complex has a huge bird problem; birds roam, fly, and defecate everywhere.
• There is a constant weed odor outside from neighbors smoking.
• Parking is nearly impossible, with unregistered cars parked for days.
• Management uses rent money for anything but maintenance; maintenance is effectively non-existent.
• The stove and oven have been inoperable for over two years, and repairs are refused.
• Water leaks cause mold in the bedroom closet and bathroom; clothing cannot be hung.
• Burglaries occurred due to poor window screens and unsafe locks.
• Several electrical outlets are nonfunctional or pose fire hazards (sparks observed).
• Neighbors' TVs blast loudly for long hours, violating noise ordinances.
• Office staff are unprofessional, rude, and racist; tenants feel scammed or ignored.
• Tenants report threats of eviction after paying rent in advance and feel bookkeeping is misleading.

Review

The Flats in Scottsdale, AZ can feel like a mixed bag to the people who call it home or who are considering moving in. For one resident, eight years into their occupancy, it's a place that has grown into a recognizable community with a real sense of belonging. Natasha, the leasing agent who handles the property, is repeatedly described as kind, professional, and straight-forward, someone who genuinely travels a long distance every day to come to work and who acts quickly when problems pop up. Those who stay long enough tend to emphasize her "no-nonsense" approach as predictable and refreshing, a rare combination that makes the heavy lifting of renting feel manageable. The complex touts a range of price options tied to income, which can be a lifeline for households navigating Scottsdale's cost of living, and it boasts a suite of amenities that many tenants find appealing: a pool, a clubhouse with a game room, painting classes at times, a small library, a skee-ball/pool area, a pool table, and a television. The property also features locked mailboxes and larger locked boxes with a key inside, along with vending options, multiple laundry facilities, parking in both the front and back, pet-friendly policies, dumpsters, and a sense of community that makes it feel like a neighborhood within a city.

But the more critical and persistent threads in many reviews tell a harsher story. A recurring refrain is that the place is plagued by a large and ongoing bird problem: birds constantly walking, flying, and leaving droppings around the property. Add to that a noticeable weed smell in the air at times, and the overall environment for stepping outside is far from pleasant. Parking, a perennial concern in many apartment communities, is described as consistently difficult, with stories of oversized vehicles piling up in one-bedroom apartments for days on end, seemingly unaddressed by management. Several tenants express frustration with where their rent money is being directed, feeling that maintenance is underfunded or neglected, despite the visible investments the property makes elsewhere. For some, the narrative around value and upkeep paints the Flats as the worst option within the 85257 area, especially when coupled with reports of more serious maintenance failures and safety concerns.

Health and safety emerge as the most troubling portions of the tenant experiences. An inoperable stove and oven for two years, despite written and oral repair requests, is a standout grievance that paints a picture of ongoing neglect. Inspectors from the City of Scottsdale allegedly flagged the stove as an issue, and tenants feel their safety is compromised as a result. Water leakage from the bathroom into the bedroom, with brown staining on baseboards and mold spreading through closets and cupboards, compounds the sense of a health hazard with real consequences, such as the inability to hang clothes or store items safely. Burglaries add another layer of fear: access through windows due to poor screens and faulty windows, as well as entry through the front door due to weak locks. Electrical problems - outlets that don't work, sparking outlets, and reports that some kitchens only have a single functioning outlet - are described as fire hazards that the management refuses to repair. The combination of health risks, security vulnerabilities, and untimely repairs leads some residents to feel trapped and anxious about what is supposed to be their home.

Noise becomes a relentless antagonist in many tenants' lives. Blasting TVs in neighboring units from mid-afternoon through into the early morning hours for months on end disrupts sleep and well-being, with residents noting violations of city noise ordinances and even county rules. Attempts to involve law enforcement or to have neighbors quiet down have produced limited relief, and one particularly troubling incident involved a tense confrontation with a tenant's family at the door, followed by unpleasant incidents of trash being discarded in front of a personal space. The problem isn't only human; even the building's own maintenance routines - such as the use of leaf blowers for hours early in the morning - are cited as undermining sleep for night-shift workers, suggesting a broader pattern of prioritizing certain tasks over fundamental living comfort.

The maintenance and management dynamic is described as a spectrum, ranging from occasional commendations to outright accusations of negligence and mismanagement. Some residents report that maintenance is on time and effective when an issue is reported, and particular staff members - like Carmen and Manuel - are singled out as helpful and supportive. Others accuse the office of being unresponsive, with accusations of rude or racist behavior and a general sense that concerns are dismissed. Several reviews accuse specific managers or staff of discriminatory behavior, inappropriate handling of deposits or charges, and even ideas of corruption or scams within the ownership or office operations. There are warnings about paying deposits or work under certain conditions, and a handful of accounts describe owners who are disengaged, evasive, or outright hostile to responsibility. In some voices, a sense of "new management taking over" brings hope for improvement, while in others the fear remains that problematic patterns have merely shifted rather than disappeared.

Across the board, the place proves to be highly polarized. Some tenants describe the Flats as a great place to live, especially after a change in management that brought more responsiveness and better upkeep in certain areas. They point to remodeled apartments, quiet surroundings, and the general friendliness of a subset of office staff as reasons to stay. Others see a place that is not ready for habitation in terms of health and safety risks or a business model that doesn't consistently deliver on basic promises. The tension between attractive amenities and a heavy dose of practical and emotional baggage is palpable. Some residents emphasize the affordability and location advantages, while a chorus of voices warn potential renters to temper expectations, look for solid documentation, and verify current conditions with multiple tenants and inspectors before committing.

In the end, The Flats presents itself as a residence with obvious strengths and notable flaws. Its strengths lie in the sense of community afforded by Natasha's leadership, a robust set of amenities, pet-friendly policies, flexible pricing, and the stated intention to respond to residents' needs. Its flaws are equally evident: ongoing pest and odor issues, parking strain, health and safety hazards that have lingered or escalated, and a leadership culture - whether described as flaky, inconsistent, or problematic - that leaves residents uncertain about repairs, security, and the allocation of resources. For someone weighing a move into this complex, the takeaway is clear: it can be a viable home for the right person, particularly one who prioritizes amenities, location, and a responsive leasing agent, but it carries significant caveats about maintenance reliability, safety concerns, and management consistency that deserve close scrutiny, current tenant input, and a thorough on-site inspection before signing a lease.

This part of Scottsdale, Arizona offers a diverse range of amenities and services that cater to seniors looking for a vibrant and convenient place to live. With a variety of restaurants offering different cuisines, pharmacies providing easy access to medications, theaters for entertainment options, cafes for socializing over coffee, physicians and hospitals for healthcare needs, transportation options for getting around easily, parks for outdoor recreation, and places of worship for spiritual nourishment, this area has everything seniors may need within close proximity. The community also boasts a mix of cultural and recreational attractions that can enrich the lives of older adults looking to enjoy their retirement years in a lively and engaging environment.

Restaurants

• Playa III (0.6 miles)
• Bar Louie - Tempe Marketplace (1.6 miles)
• Twin Peaks Tempe (1.7 miles)
• Defalco's Italian Grocery (1.9 miles)
• Portillo's Hot Dogs (1.9 miles)
• In-N-Out Burger (2.1 miles)
• Chick-Fil-A (2.4 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.6 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Theaters

• Harkins Tempe Marketplace 16 (1.6 miles)
• Alamo Drafthouse Tempe (5.6 miles)

Cafes

• Bikini Beans Espresso (1.7 miles)
• Dutch Bros Coffee (1.7 miles)
• Starbucks (2 miles)
• Starbucks (2.1 miles)
• Infusion Coffee & Tea (2.8 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.2 miles)

Physicians

• Azam Medical Clinic (2.1 miles)
• Scottsdale Cardiovascular Center (2.2 miles)
• One Medical (3.5 miles)
• Momdoc-Women for Women (4.7 miles)
• 20/20 Image Eye Centers (4.8 miles)
• Null (5.2 miles)

Hospitals

• Greenbaum Surgery Center (2.6 miles)

Transportation

• METRO University Dr /Rural (2.9 miles)
• The Centurion Lounge (5.5 miles)
• Concourse C (5.6 miles)
• Terminal 4, Concourse B (5.7 miles)
• Terminal 4 (5.7 miles)
• Admirals Club (5.8 miles)
• Terminal 4, Concourse D (5.9 miles)

Parks

• Tempe Beach Park (3 miles)
• Selleh Park (3.7 miles)
• Daumler Park (4.1 miles)
• Blue Sky Airport Parking (5.2 miles)

Places of Worship

• Islamic Community Center of Tempe (3.1 miles)
• Salt River Assembly of God (3.2 miles)
• Kingdom Hall (5 miles)
• Mesa Arizona Temple (5.6 miles)