15509 North Scottsdale Road, Scottsdale, AZ 85254
For more information about senior living options: (844) 490-3973
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Michelle is absolutely amazing - friendly, knowledgeable, and genuinely enthusiastic about the community. Michelle is an exceptional community manager who goes above and beyond for residents. The service is quick, efficient, and professional. Carlos completes maintenance requests quickly and professionally. The maintenance team is always helpful and responsive. The office staff bring warmth and a sense of community, making living here a positive experience. The location is unbeatable, and the staff make it feel like home. The new IMT North Scottsdale management and maintenance team is wonderful. Carlos Alberto Velazquez is very knowledgeable and efficient. Carlos and the staff are amazing, reliable, and quick to resolve issues. Dillan made the move easy; he was kind, helpful, and patient. The leasing team, the property manager, and the maintenance team set a new standard for apartment communities.
The unit was found in terrible condition upon move-in. There were frequent AC water leaks that damaged clothes and electronic devices. The shower knob was broken and the replacement was also broken. The trash tray was not working. The dishwasher's heating was not working. The floor was uneven and the door was hard to close. The initial inspection before occupancy seemed inadequate and emails went unanswered. The pools were awful and likely infested, and the trash stations were full. Front office staff were careless and fostered a culture of toxicity and gossip.The collection of reviews paints a community that elicits strong, sometimes opposite, reactions. On the one hand, IMT North Scottsdale (formerly known as The Hadley) is praised as a well-kept, welcoming place with a front office and maintenance team that genuinely care about residents. On the other hand, several reviewers recount frustrating move-in experiences and ongoing maintenance or communication issues that at times undermined their comfort and confidence in the property. Taken together, the sentiment is that this is a place with real strengths in leadership and service, shadowed by scattered problems that can vary quite a lot from unit to unit and from year to year.
Among the most striking negative notes is the experience of moving in to a unit that felt far from ready for occupancy. A resident describes frequent air conditioning water leaks that damaged clothes and electronics, a broken shower knob that was replaced with another broken part, non-functional trash disposal, a malfunctioning microwave light, an uneven floor, a dishwasher that wouldn't heat, a door that was hard to close, and an overall impression that the unit had not been properly inspected before release. Communications about these problems were also lacking, with emails going unanswered. This set a troubling tone for the early days in the residence and colors the impression of the property for that reviewer.
Conversely, the same portfolio of reviews is filled with glowing praise for the people who run and service the community. A standout thread centers on Michelle, the community manager, who is repeatedly described as friendly, knowledgeable, and genuinely invested in residents' well-being. Tour experiences are singled out as exceptionally positive, with Michelle delivering thorough, welcoming explanations and helping visitors feel at ease. The praise isn't limited to Michelle alone; reviewers repeatedly highlight a team-wide culture of quick, professional service and a warm, organized environment - an atmosphere that makes residents feel cared for and at home.
Maintenance staff receive particularly effusive acclaim, with Carlos repeatedly named as a consummate professional who is quick, thorough, and respectful. Comments describe him as great with dogs, helpful with a range of issues - from mounting a TV to moving furniture and performing more involved tasks - and often the reason residents feel confident about getting problems resolved promptly. Several reviewers note that maintenance requests are handled the same day or within a short timeframe, and they describe Carlos and his colleagues as reliable, friendly, and solution-oriented. This consistent thread of appreciation helps explain why many people who have had dealings with the maintenance team view the property so positively.
The shift in management since IMT's takeover is a recurring theme that appears to have improved the overall climate. Phrases like "the new management and maintenance team at IMT North Scottsdale is wonderful," and contrasts with prior ownership under The Hadley, suggest a notable cultural and operational improvement. Reviewers credit Michele and other front-office staff with being attentive, helpful, and proactive, while noting that the previous staff could feel dismissive or condescending in some cases. The sentiment is that, since the transition, the property has regained a sense of spark and stewardship, with maintenance and front-office teams working in concert to restore a more welcoming, well-run environment.
In addition to the general mood of improvement, several reviews underscore the community's strengths: the location is praised as unbeatable and convenient, common areas and amenities are described as well-kept, and the pool area is framed as a relaxing retreat. The pairing of a beautiful setting with responsive service creates a persuasive argument for the property - especially for those who value a courteous, professional staff and a maintenance crew that shows up ready to help. There are outright endorsements and recommendations, with some reviewers stating they would absolutely tell friends to consider moving there and that the team has "set the new standard for apartment home communities across the board."
Despite the overall positive tone in many testimonials, there are persistent caveats that prospective residents should heed. A few reviewers emphasize ongoing concerns about the physical environment in specific units or buildings, including noise issues, problematic neighbors, and what they describe as poorly managed or neglected spaces. One review warns about a particular building and room, criticizing noise, behavior, and safety concerns tied to storage and neighboring activities. Others point to experiences with unresponsive or gossipy front-office staff, or to issues with amenities that have not been kept up to standard. The language varies - from cautionary notes about a single problematic unit to sharper criticisms about management culture - reflecting the fact that experiences can diverge substantially depending on who you interact with and where you live within the community.
In sum, the reviews present a community with strong, people-driven strengths and a track record of notable improvements under new management. Residents repeatedly highlight Michelle as a standout leader, a responsive and caring presence in the office, and a catalyst for a more positive living environment. The maintenance team, especially Carlos, emerges as a cornerstone of reliability and skill, capable of handling complex tasks with care and efficiency. Those factors, combined with a well-located, well-kept setting and solid amenities, contribute to a sense of value and comfort for many residents.
Yet for all the praise, there is no shortage of cautionary notes. Move-in issues, inconsistent communication, and occasional maintenance gaps serve as reminders that even a well-regarded property can fall short for some residents. The shift to IMT management appears to have calmed many concerns and energized the community, but it also appears to have left at least a subset of residents wary of past experiences or skeptical until fully validated by ongoing, consistent performance. For anyone considering a move here, the overall message is clear: you may find a supportive, proactive team and a genuinely welcoming environment, but it pays to tour carefully, inspect your unit thoroughly, and verify that the current management and maintenance expectations align with your own.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Liv North Scottsdale is an assisted living community located in the vibrant city of Scottsdale, AZ. With a range of care services available, including independent living and memory care, Liv North Scottsdale offers a supportive and comfortable environment for seniors.
Residents can enjoy a variety of amenities that contribute to their overall well-being and convenience. Each apartment comes fully furnished with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for those who prefer to prepare their own meals. Housekeeping services ensure that residents have a clean and organized living space.
The community also features beautiful outdoor spaces, including a garden, where residents can relax and enjoy the fresh air. Additionally, there is an on-site dining room where delicious meals are prepared according to special dietary restrictions if needed. The friendly staff at Liv North Scottsdale also assist with move-in coordination for new residents.
Care services provided include 24-hour supervision to ensure resident safety and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available along with coordination with health care providers to ensure residents receive proper medical attention. Liv North Scottsdale also offers specialized memory care programming for individuals with Alzheimer's or dementia.
To promote mental wellness and social interaction, the community provides resident-run activities as well as scheduled daily activities. This allows residents to engage in hobbies they enjoy while fostering connections with fellow residents.
Located conveniently near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals; Liv North Scottsdale offers easy access to various services and amenities in the surrounding area.
Overall, Liv North Scottsdale strives to provide a caring and comfortable environment where seniors can live independently or receive specialized memory care support while enjoying a range of amenities and engaging activities.
Liv North Scottsdale is located at 15509 North Scottsdale Road, Scottsdale, AZ 85254 in Maricopa County, Arizona
The array of services offered at Liv North Scottsdale is designed to comprehensively support residents with varying degrees of dementia and Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents maintain personal hygiene and dignity, while 24-hour supervision provides a constant safety net for those who may be prone to wandering or confusion. Medication management is crucial in ensuring that residents adhere to their prescribed regimens, thus minimizing health risks associated with missed doses. Meal preparation and service not only meet nutritional needs but also create a comforting routine around dining. Transportation arrangements facilitate access to medical appointments, enhancing continuity of care through coordination with healthcare providers. Tailored assistance with activities of daily living and specialized memory care programming enriches the daily experience, fostering mental wellness and engagement. Additionally, the presence of features like the dementia waiver further affirms a commitment to customizing care plans according to individual needs, promoting an environment where residents can thrive despite cognitive challenges.
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