Overture Kierland 55+ Apartment Homes

Pros

• The staff member at Overture Kierland was very helpful, knowledgeable, and pleasant.
• Overture Kierland is new, beautiful, and well-maintained.
• The community offers nice amenities, including a pool and a dining room.
• Residents appreciate the dance instructor at social events, which contribute to a positive atmosphere.
• The leasing staff at Overture Kierland are friendly and attentive to residents’ needs.

Cons

• The apartment space and finishes are overpriced for the quality provided.
• Greystar has a poor "F" rating with the BBB, reflecting serious issues with their services.
• Monthly statements include extra charges that seem unjustified, despite promises related to the "Seven Dimensions of Wellness."
• There have been no reasonable rent concessions, even after failing to deliver on wellness offerings for months.
• Preventive maintenance and cleanliness standards expected for resort-style living are not being met by the staff.
• Activities previously hosted by site staff were poorly executed, with low-quality food and beverages offered.
• The leasing staff appear unproductive and neglect cleaning responsibilities.
• Chaise lounges and surfaces are consistently dirty, while landscaping is poorly maintained.
• Residents must constantly chase leasing staff for lease renewal details, leading to rescinded offers and frustration.
• Many residents struggle with health issues or confusion about their surroundings, raising concerns about safety and security.
• The emergency after-hours service line often fails to respond when needed.
• Promises of activities and games have not been fulfilled by Greystar leadership, leaving many active 55+ residents dissatisfied.
• Leasing staff tend to provide misleading information instead of transparent communication about services and conditions.

Review

The reviews of Greystar properties, particularly related to the "Seven Dimensions of Wellness," reveal a troubling pattern of dissatisfaction among residents. Many complain about the high rental prices that do not match the subpar quality of apartment spaces and finishes provided. Several reviewers noted that Greystar holds an “F” rating with the Better Business Bureau (BBB), which raises significant concerns about their business practices. Many residents feel misled as they are subjected to extra charges on monthly statements despite being promised comprehensive amenities in line with the wellness initiative highlighted in their rental agreements. This discrepancy between expectations and reality leads to frustration, especially given that some tenants have not seen any tangible benefits or services under this program for over five months.

A common thread across multiple reviews is the lack of reasonable rent concessions in response to services not delivered. Residents feel Cheated and believe that instead of honoring their commitments, Greystar continues to reap profits while neglecting maintenance and quality assurance within their facilities. The expectation of “resort-style living” has not been met, as many find the cleanliness standards lacking and preventive maintenance inadequate. Complaints highlight grimy surfaces, filthy chaise lounges, and poorly maintained landscaping — conditions one would hardly associate with luxury living.

Pre-COVID-19 activities organized by site staff were also criticized, described as poorly executed with minimal offerings and cheap refreshments. The leasing staff is often viewed unfavorably; they appear nonchalant about maintaining cleanliness but are quick to promote leasing deals — a process that seems more complicated than it should be for potential tenants looking to renew their contracts or transfer apartments within the facility. The incentives offered often seem uncompetitive when compared with similar properties in the market, leaving many current tenants feeling cornered into renewing leases without sufficient options.

Another noted concern pertains to resident demographics, notably regarding health and safety issues. A significant portion of inhabitants is reported as elderly—many around 85 years old—with some exhibiting signs of frailty or cognitive disorientation due to various health challenges. This environment creates an unsettling atmosphere where residents feel unsafe or insecure, compounded by potentially inadequate emergency response systems; reviews indicate that emergency lines are sometimes unanswered after hours.

In contrast, Overture Kierland appears more positive in terms of its aesthetics and cleanliness upon initial inspection. However, despite its appeal — including a pool area and a dining room offering brunch — there are limitations regarding space size along with additional charges for utilities like water and electricity that detract from its overall value proposition for potential residents seeking affordable independence in retirement communities.

Moreover, while Overture Kierland does provide some social events such as dance classes which have been received well by certain attendees, there remains an underlying disconnect regarding accessibility and community engagement among differing economic strata represented within its population. Some residents report feeling out of place amidst wealthier individuals during community gatherings, further emphasizing issues surrounding social integration within these types of living situations.

In conclusion, both sets of reviews highlight significant issues surrounding expectations versus reality in senior living communities managed by Greystar properties like Overture Kierland. Concerns range from financial transparency and accountability regarding service delivery to basic maintenance needs required for suitable living conditions—all essential aspects for ensuring that residents can live comfortably while enjoying genuine community experiences tailored towards enhancing overall wellness in their advanced years.

This part of Scottsdale, Arizona offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With a range of dining options such as The Cheesecake Factory, Mastro's Ocean Club, and Cooper's Hawk Winery & Restaurants nearby, residents can enjoy delicious meals without having to travel far. In addition, there are several cafes like Starbucks and Butters Pancakes & Cafe where they can relax and socialize with friends. For outdoor activities, Kierland Park and Desert Horizon Park provide beautiful green spaces for leisurely walks or picnics. Access to pharmacies like CVS Pharmacy and Walgreens ensures easy access to medication needs, while nearby healthcare facilities including Desert Center For Allergy and Mayo Clinic offer quality medical care. Overall, this area in Scottsdale boasts a well-rounded community with plenty of options for seniors to enjoy a fulfilling lifestyle.

Restaurants

• The Cheesecake Factory (0.3 miles)
• Mastro's Ocean Club (0.5 miles)
• Cooper's Hawk Winery & Restaurants (0.6 miles)
• In-N-Out Burger (0.6 miles)
• Black Bear Diner Scottsdale (0.7 miles)
• Persian Room (0.8 miles)
• Cold Beers & Cheeseburgers (0.8 miles)

Cafes

• Starbucks (0.4 miles)
• Dutch Bros Coffee (1.7 miles)
• Butters Pancakes & Cafe (1.8 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.2 miles)
• Dutch Bros Coffee (3.2 miles)
• Starbucks (4.4 miles)

Parks

• Kierland Park (0.5 miles)
• Desert Horizon Park (2 miles)
• Thompson Peak Park (2.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• Fry's Pharmacy (3.1 miles)
• Walgreens (3.3 miles)

Transportation

• Scottsdale Municipal Airport (SDL) (0.9 miles)
• Enterprise Rent-A-Car (1.1 miles)

Places of Worship

• Impact Church (1.1 miles)
• St Bernadette Catholic Church (1.4 miles)
• New Vision Center for Spiritual Living (3.2 miles)
• Shepherd of the Desert Lutheran Church (4.4 miles)

Physicians

• Desert Center For Allergy (1.6 miles)
• Associated Retina Consultants (1.9 miles)
• Dr Bruce Lachot and Dr Kent C. Loo, DDS (1.9 miles)
• Albert Andres, MD (1.9 miles)
• Arizona Asthma & Allergy Institute (2.1 miles)
• Phoenix Campus Mayo Specialty Building (2.6 miles)
• Arizona Allergy Associates (2.6 miles)

Theaters

• Harkins Theatres Scottsdale (2 miles)
• AMC DINE-IN Desert Ridge 18 (4 miles)

Hospitals

• Mayo Clinic (2.6 miles)
• Piper Surgery Center (4.1 miles)