Visiting Angels

Pros

• The caregivers are very attentive to the loved one's needs and help prevent falls.
• The staff are professional, accommodating, and quick to respond to care needs.
• The team is described as caring, calm, and loving - often referred to as angels.
• The service is trusted by families and provides real peace of mind during difficult times.
• Caregivers are consistently matched to the client's personality and the same team is kept for continuity.
• The caregivers are praised for their compassion, reliability, and first-rate care.
• The company demonstrates exceptional communication and proactive support, even in crises.
• The care team feels like family, delivering personalized, dedicated care.

Cons

• One reviewer found Visiting Angels to be disappointing in its operations, noting that a significant portion of the staff does not fulfill their responsibilities effectively.
• They express serious concerns about Brandy's performance, including blaming caregivers and poor communication.
• They report discrepancies between what Brandy told the caregiver and what she communicated to the family.
• They state they have received negative feedback from clients about Brandy's conduct.
• They warn that using Visiting Angels could lead to bad service and describe Brandy's actions as unprofessional.

Review

Visiting Angels Scottsdale has consistently shown itself to be more than a home care service; it reads like a trusted partner in keeping loved ones safe, comfortable, and dignified at home. Across a broad range of experiences, families describe attentive caregivers who proactively prevent problems, respond quickly to changing needs, and bring a steady, compassionate presence to even the most difficult health challenges. From preventing falls and coordinating hospital visits to simply ensuring a familiar, reassuring presence in the home, the overarching message is clear: the team cares deeply about the people they serve and the peace of mind of their families.

A recurring theme in these accounts is the remarkable attentiveness of the caregivers and the personal connections they form with clients. In Scottsdale, several clients note how the team has prevented falls and intervened with hospital care when necessary, providing a sense of safety that families rely on when they cannot be at the bedside 24/7. One family highlights the caregiver they trust with their mother's day-to-day needs and her comfort with the staff, while another describes a specific caregiver as an "angel" who has made a meaningful difference during a difficult chapter of dementia care. The warmth and reliability of the caregivers are echoed by many families who emphasize that their loved ones "likes all her caregivers" and that the staff treat residents with genuine kindness and respect.

Key staff members earn particular praise for their qualities and consistency. Melody, described as an "angel," stands out as a shining example of the level of care families have come to expect. Kathy Livengood is singled out for being kind, understanding, punctual, flexible, and calm - precisely the traits families want when navigating dementia care and daily routines. The gratitude extends to the entire team when a caregiver, such as Juls, is highlighted for her supportive role during a trying treatment period, illustrating how the organization can adapt to long-term healthcare needs with continuity and care. When families speak of "matching caregivers to mom's personality" and keeping a consistent team weekly, they are describing a philosophy that prioritizes compatibility, trust, and smooth transitions between caregivers.

The service's responsiveness in urgent situations also receives high marks. Several testimonials recount prompt action after a family outreach, with coordinators like Tracy Swanson and Lori stepping in to arrange 24/7 care on short notice, sometimes within hours. Specific scenarios include coordinating three days of coverage quickly and deploying a trusted caregiver to stay with a loved one from early morning through the day, ensuring that the family feels supported during a highly stressful time. The ability to quickly mobilize qualified caregivers - and to stay adaptable when circumstances change - appears to be a major differentiator that families appreciate during hospitalizations, transitions to memory care, and periods of acute illness.

Families repeatedly note the human side of the Visiting Angels Scottsdale experience. In addition to professional competence, there is a strong emphasis on compassion, communication, and collaboration with family members, patients, and even healthcare professionals. Maria Rohrbacher, for example, is praised for responsiveness and for maintaining clear, ongoing communication that goes beyond expectations. Patients and their families describe caregivers as conscientious and genuinely caring about the work they do, contributing to a sense of independence and dignity at home rather than in a facility. One reviewer, speaking from a care-management and nursing perspective, underscores how the organization prioritizes appropriate caregiver-client matches and maintains a steady, attentive approach that can feel almost effort-free for families while delivering meaningful support.

Of course, no set of testimonials would be complete without acknowledging a rare but important cautionary note. A review from a family expresses strong concerns about communication and accountability, naming Brandy in particular as a source of frustration due to perceived miscommunication and blame-shifting. This account serves as a reminder that, even in a landscape of overwhelmingly positive feedback, there are moments of dissatisfaction that the organization can and should address. It is a candid reminder that care services involve complex human dynamics, and continuous improvement in communication and accountability remains essential to sustaining trust with families.

Overall, the body of remarks depicts Visiting Angels Scottsdale as a robust partner for families navigating dementia, mobility challenges, and the day-to-day realities of home-based care. Clients consistently describe a workforce that feels like an extension of the family: reliable, compassionate, and capable of delivering both practical care and emotional support. The leadership and care teams appear committed to tailoring services to individual needs, ensuring that caregivers align with the personalities and routines of the people they serve, and keeping teams as cohesive and familiar as possible to foster comfort and continuity. In times of crisis or uncertainty, families report that the organization rises to the occasion with professionalism, empathy, and a steadiness that brings real peace of mind. For many, these services don't just extend a measure of safety; they preserve dignity, nurture independence, and create a trusted framework for families facing the responsibilities of long-term home care.

Restaurants

• SugarJam (0.2 miles)
• Volanti Restaurant & Lounge (0.5 miles)
• Loco Patron (0.5 miles)
• Pei Wei Asian Diner (0.8 miles)
• Chick-Fil-A (0.9 miles)
• O.H.S.O. Eatery + Distillery (0.9 miles)
• Wendy's (1 miles)

Transportation

• Scottsdale Municipal Airport (SDL) (0.5 miles)
• Enterprise Rent-A-Car (0.8 miles)

Cafes

• Butters Pancakes & Cafe (0.6 miles)
• Dutch Bros Coffee (0.7 miles)
• Panera Bread (0.9 miles)
• Starbucks (1.1 miles)
• Starbucks (1.2 miles)
• Dutch Bros Coffee (3.9 miles)
• Dutch Bros Coffee (3.9 miles)

Physicians

• Associated Retina Consultants (0.6 miles)
• Arizona Asthma & Allergy Institute (0.9 miles)
• Albert Andres, MD (1.4 miles)
• Dr Bruce Lachot and Dr Kent C. Loo, DDS (1.5 miles)
• Scottsdale Endocrinology (1.6 miles)
• Mayo Clinic (1.7 miles)
• Arizona Allergy Associates (1.7 miles)

Places of Worship

• Impact Church (1.2 miles)
• St Bernadette Catholic Church (2.7 miles)
• Shepherd of the Desert Lutheran Church (3.2 miles)
• New Vision Center for Spiritual Living (4.5 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Kierland Park (1.7 miles)
• Thompson Peak Park (3.2 miles)
• Desert Horizon Park (3.2 miles)
• Sonoran Hills Park (5.1 miles)

Theaters

• Harkins Theatres Scottsdale (2.9 miles)
• AMC DINE-IN Desert Ridge 18 (5.2 miles)

Hospitals

• Piper Surgery Center (3 miles)
• Mayo Clinic (3.8 miles)