Lincare in Prescott, AZ

Pros

• The Prescott Valley office staff are professional and helpful, with Danette handling the paperwork and Andy fitting the CPAP while answering questions in detail.
• The team answers calls with friendliness and efficiency, and the delivery staff patiently explains how to use the supplies.
• Andy Ott is very knowledgeable and provides excellent care regarding new equipment.
• The Prescott Valley and Flagstaff staff are amazing: kind, generous, competent, and go out of their way to help those needing oxygen therapy.
• Andy and Danette consistently go above and beyond to ensure oxygen needs are met.
• Jody is patient and knowledgeable during CPAP training and support.
• April and the management team care for staff and clients, creating a friendly and trusted experience.
• The staff are courteous, caring, and professional, treating customers like family.
• The service is awesome, with quick delivery, helpful guidance, and reliable support.
• Lincare is praised for outstanding customer service and thoughtful care for patients and their families.

Cons

• Lincare delivered the dirtiest oxygen concentrator; it was filthy and unsanitary.
• A CPAP purchase left the customer with a mask that would not stay on and a $450 bill, followed by a collection letter.
• Bethany was rude and demanding, lacking any desire to assist.
• The reviewer called the company unprofessional and described a confrontation that resulted in police trespass.
• There were reports of incompetent staff, long waits, and repeated rescheduling or miscommunications.
• The staff allegedly lied about forwarding results to the PCP, causing delays in oxygen needs.

Review

This Prescott area Lincare operation is best suited for families and seniors who need ongoing oxygen therapy or CPAP support and who prize people-driven, hands-on service from staff who know their equipment and their medical needs. The reviews consistently flag careful, empathetic help from technicians and office staff who listen, explain, and train. When a patient needs a CPAP mask fitting, oxygen set-up, or timely supplies, the local team, especially names like Andy, Danette, April, and Jody, delivers with patience, clarity, and a real commitment to keeping the equipment working smoothly at home. The strongest appeal is the human side: responsive communication, thorough training, and the sense that a local, knowledgeable crew can troubleshoot problems quickly and keep daily routines on track.

That said, there are clear signals to consider alternatives in certain circumstances. A few customers report problems that go beyond the usual service hiccup: a dirty oxygen concentrator shipped to a user, inconsistent billing practices that led to a collection issue, and at least one encounter with rude or unhelpful frontline staff. There are also mentions of cross-town logistical glitches, scheduling or fulfillment delays when equipment is needed promptly, and a broader impression that some people have had to chase answers across offices or even travel to other cities for timely service. For families who require flawless billing accuracy, pristine equipment hygiene, or uniformly courteous interactions across every touchpoint, exploring other providers or requesting explicit service guarantees may be prudent.

In weighing the pros against the cons, the balance tilts heavily in favor of the program’s strengths. The most compelling advantages are the practical, dependable support systems: rapid delivery and pick-up, straightforward ways to order supplies (including text-based options), and a staff culture that consistently demonstrates competence and care. CPAP fittings and equipment explanations are often thorough, with staff taking time to address questions and ensure comfort and safety. Oxygen needs are described as reliably met, with ongoing attention to adjust and fine-tune supplies as conditions change. When the team is at its best, the result is less worry for families and more mobility and comfort for patients.

The key to a satisfying experience lies in leveraging the strongest assets while guarding against the more disruptive risks. Prospective clients should seek out the most seasoned team members for training and troubleshooting, Andy Ott, Danette, April, Jody, and similarly experienced colleagues repeatedly earn glowing reviews for their knowledge and bedside manner. Establish a clear point of contact within the Prescott Valley office and request a written care plan that includes equipment check routines, replacement timelines, and a dedicated billing contact. Confirm that all equipment is clean and fully functional at delivery, and set expectations about response times if problems occur. In short, demand the same level of attentiveness that has made many families feel seen and supported.

Operational consistency across locations is a factor to watch. The best experiences come from the Prescott Valley and Flagstaff branches’ teams, where staff are described as kind, professional, and relentlessly patient. Yet the occasional report of subpar experiences, whether due to a billing error, a miscommunication about returns, or an instance of perceived rudeness, serves as a reminder that no system is immune to human error. Families should document interactions, keep copies of orders and receipts, and maintain open channels with a supervisor if needed. This proactive stance helps preserve the advantages of excellent in-person instruction and timely deliveries while limiting the impact of isolated missteps.

Overall, this community earns its keep for families seeking practical, hands-on support that translates into real-world relief: less time wrestling with equipment and more time living life. The service model shines when it comes to training, personalized fittings, and rapid fulfillment of oxygen and CPAP supplies. The most persuasive case for sticking with Lincare Prescott Valley is the track record of compassionate, capable staff who treat patients with respect and who routinely go “the extra mile.” The most persuasive case for caution involves billing accuracy, equipment cleanliness, and the small chance of interpersonal friction. Weigh these factors against patient needs, location convenience, and tolerance for occasional service irregularities, and a decision becomes clear: Lincare Prescott Valley is a strong, often excellent match for those who prize dedicated local expertise and personal connection, with the sensible caveat to safeguard against the rare but real administrative and equipment gaps.

The area surrounding Prescott, Arizona offers a variety of conveniences and services that may be of interest to older adults considering senior living options. With numerous restaurants such as Speeds Hangar Deli, Taco Bell, and McDonald's within walking distance, dining out or grabbing a quick bite to eat is easily accessible. Additionally, there are several hospitals nearby including Persyst Development and Yavapai Regional Medical Center ER for medical care. Pharmacies like Fry's Pharmacy and CVS Pharmacy are also close by for medication needs. For leisure activities, there are cafes like Starbucks and Raven Cafe for socializing with friends or enjoying a cup of coffee. Parks such as Kayla's Hands Park provide opportunities for outdoor recreation and relaxation. Places of worship like Temple B'rith Shalom and Heights Church offer spiritual support within the community. Transportation options like Mile High Avionics and U-Haul Moving & Storage are available for travel needs, while theaters like Picture Show provide entertainment options. Overall, this part of Prescott provides a well-rounded environment with essential amenities for seniors looking to live comfortably in the area.

Restaurants

• Speeds Hangar Deli (0 miles)
• Taco Bell (0.1 miles)
• McDonald's (0.3 miles)
• Culver Franchising System (0.7 miles)
• Lindo Mexico Restaurant (3.1 miles)
• Denny's (3.2 miles)
• Labruzza's Italian Ristorante (3.2 miles)

Hospitals

• Persyst Development (0.1 miles)
• Tri City Surgery Center (2.9 miles)
• Yavapai Regional Medical Center ER (3.3 miles)
• US Veterans Medical Center (3.5 miles)
• Leaving Yavapai Regional Medical Center (4.2 miles)

Pharmacies

• Fry's Pharmacy (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Thumb Butte Pharmacy (0.5 miles)
• Amerita (0.6 miles)
• Ave Maria Pharmacy (1.7 miles)
• Goodwins Compound Pharmacy (3.3 miles)
• Altius Healthcare (3.3 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (3.2 miles)
• Starbucks (3.9 miles)
• Raven Cafe (4.2 miles)
• Frannie's (4.2 miles)
• Lone Spur Cafe (4.2 miles)

Physicians

• Arizona Kidney Disease & Hypertension Center (0.5 miles)
• Sedona Foot & Ankle Specialists: Serjik Nazarian, DPM (0.5 miles)
• Advanced Breast Imaging (0.5 miles)
• Underwood, Lee Sequel Care of Arizona (0.6 miles)
• Northern Arizona Pain (0.6 miles)
• Yavapai Regional Medical Center (0.6 miles)
• Triton Eye Care (0.6 miles)

Parks

• Kayla's Hands Park (0.7 miles)
• Pioneer Park (0.8 miles)

Places of Worship

• Temple B'rith Shalom (2 miles)
• Heights Church (3.1 miles)

Transportation

• Mile High Avionics (3.6 miles)
• Prescott Ernest A. Love Field - Terminal (3.7 miles)
• Prescott Municipal Airport (3.7 miles)
• U-Haul Moving & Storage (3.8 miles)

Theaters

• Picture Show (4.1 miles)