Lincare in Prescott, AZ

Pros

• Wendy provided the necessary adjustments in supplies, and another staff member patiently reviewed INR results and corrected records.
• The staff are very nice and try hard for customer service.
• The service is awesome, quick, and very helpful.
• Andy Ott and the Prescott Valley team are professional, knowledgeable, and caring in their handling of CPAP equipment.
• Customers appreciate being able to order supplies on time and via the text link.
• Jody was patient and knowledgeable during CPAP training.
• The staff at Lincare Prescott Valley and Flagstaff are amazing, kind, generous, and extremely competent, going out of their way to help oxygen therapy patients.
• The staff delivered a wheelchair for Dad with zero problems, showcasing excellent service.
• April and the team are friendly, caring, and committed to their clients; April is highly regarded as a leader.
• Andy and Danette consistently ensure oxygen needs are met.
• The staff go above and beyond, treating customers like family.
• They are highly recommended by customers.

Cons

• The reviewer does not recommend this company.
• The mask would not stay on at night, leading to repeated visits.
• A $450 bill was sent, and insurance billing was not completed as requested, resulting in a collection letter.
• The customer service was terrible.
• Bethany was rude, demanding, and unhelpful.
• The staff were incompetent and unprofessional, and the reviewer would not return.

Review

Lincare Prescott, AZ is best suited for seniors and other adults who rely on CPAP masks and oxygen equipment and who value highly personalized, responsive in-person service. The local team earns consistently strong praise for fitting masks, training users, and coordinating rapid delivery and support. For households that want a hands-on approach - where staff members become a reliable point of contact and will troubleshoot equipment on the spot - this location stands out. Families seeking a hands-off vendor with minimal direct interaction should be prepared for a different service model, as the positive experiences hinge on proactive engagement from technicians and clinicians.

Those who may want to consider alternatives include anyone who has endured persistent billing disputes or who requires unwavering consistency in customer service. A notable subset of reviews recounts billing mishaps and collection letters after equipment was returned or not billed correctly, suggesting a risk of financial friction if terms are not crystal clear upfront. Others encountered rude or terse interactions that threaten to undermine trust during stressful situations. Additionally, anyone who cannot commit to a local, highly responsive team or who expects a uniformly flawless appointment schedule across multiple visits may find other providers more predictable.

The strongest pros revolve around technical competence and relational care. Andy Ott, Jody, April, and Danette appear repeatedly as the kinds of staff who diagnose needs accurately, fit masks with care, and patiently walk clients through operation and maintenance. The ability to order supplies via text and the promise of timely, even same-day or next-day delivery in many cases offset the burden of managing chronic equipment at home. The staff's willingness to go "above and beyond" - whether securing a spare cord, arranging an urgent supply, or ensuring mobility assistance for oxygen needs - creates real value for families navigating complex daily routines and medical needs.

Against those strengths, the main drawbacks center on inconsistent administrative experiences. Complaints about miscommunication, delayed responses, or errors in insurance processing culminated in tense interactions and, in at least one case, a collection threat. A few reviewers described encounters with staff as rude or unhelpful, which can be a turning point for those already anxious about medical equipment. Appointment scheduling glitches and mentions of "incompetent" handling by some team members further underscore the reality that local performance can vary by individual staffers and days. These rough patches are not universal, but they do create legitimate risk for households prioritizing predictability.

Despite the friction points, the pros tend to offset the cons when the local team is at its best. The combination of expert mask fittings, thorough training, rapid fulfillment of supplies, and a culture of personal accountability yields meaningful relief for people managing sleep apnea or oxygen therapy. When problems arise, the same staff network that earns high praise for empathy and responsiveness can often correct course quickly, clarify billing, and restore confidence. In practical terms, this means confident decisions for those who can work with a designated point person, who value proactive problem-solving, and who appreciate a vendor that treats caregiving as a collaborative effort rather than a transactional handoff.

For families weighing options, the practical takeaway is clear: Lincare Prescott is a strong, often excellent choice for ongoing CPAP and oxygen needs when located close to home and when engagement with a dependable contact is possible. Prospective clients should seek to establish a clear billing agreement upfront, request a consistent point of contact (ideally someone like Andy or April), and confirm that service hours and delivery windows align with daily routines. If a caller requires unwavering, uniform service across multiple sites, or if prior experiences with billing disputes are a major concern, it would be prudent to compare alternatives and verify that the chosen provider can deliver on both reliability and transparent, courteous administration. In the right hands, this Prescott team delivers clinically sound equipment care with a human touch that genuinely supports daily living.

The area surrounding Prescott, Arizona offers a variety of conveniences and services that may be of interest to older adults considering senior living options. With numerous restaurants such as Speeds Hangar Deli, Taco Bell, and McDonald's within walking distance, dining out or grabbing a quick bite to eat is easily accessible. Additionally, there are several hospitals nearby including Persyst Development and Yavapai Regional Medical Center ER for medical care. Pharmacies like Fry's Pharmacy and CVS Pharmacy are also close by for medication needs. For leisure activities, there are cafes like Starbucks and Raven Cafe for socializing with friends or enjoying a cup of coffee. Parks such as Kayla's Hands Park provide opportunities for outdoor recreation and relaxation. Places of worship like Temple B'rith Shalom and Heights Church offer spiritual support within the community. Transportation options like Mile High Avionics and U-Haul Moving & Storage are available for travel needs, while theaters like Picture Show provide entertainment options. Overall, this part of Prescott provides a well-rounded environment with essential amenities for seniors looking to live comfortably in the area.

Restaurants

• Speeds Hangar Deli (0 miles)
• Taco Bell (0.1 miles)
• McDonald's (0.3 miles)
• Culver Franchising System (0.7 miles)
• Lindo Mexico Restaurant (3.1 miles)
• Denny's (3.2 miles)
• Labruzza's Italian Ristorante (3.2 miles)

Hospitals

• Persyst Development (0.1 miles)
• Tri City Surgery Center (2.9 miles)
• Yavapai Regional Medical Center ER (3.3 miles)
• US Veterans Medical Center (3.5 miles)
• Leaving Yavapai Regional Medical Center (4.2 miles)

Pharmacies

• Fry's Pharmacy (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Thumb Butte Pharmacy (0.5 miles)
• Amerita (0.6 miles)
• Ave Maria Pharmacy (1.7 miles)
• Goodwins Compound Pharmacy (3.3 miles)
• Altius Healthcare (3.3 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (3.2 miles)
• Starbucks (3.9 miles)
• Raven Cafe (4.2 miles)
• Frannie's (4.2 miles)
• Lone Spur Cafe (4.2 miles)

Physicians

• Arizona Kidney Disease & Hypertension Center (0.5 miles)
• Sedona Foot & Ankle Specialists: Serjik Nazarian, DPM (0.5 miles)
• Advanced Breast Imaging (0.5 miles)
• Underwood, Lee Sequel Care of Arizona (0.6 miles)
• Northern Arizona Pain (0.6 miles)
• Yavapai Regional Medical Center (0.6 miles)
• Triton Eye Care (0.6 miles)

Parks

• Kayla's Hands Park (0.7 miles)
• Pioneer Park (0.8 miles)

Places of Worship

• Temple B'rith Shalom (2 miles)
• Heights Church (3.1 miles)

Transportation

• Mile High Avionics (3.6 miles)
• Prescott Ernest A. Love Field - Terminal (3.7 miles)
• Prescott Municipal Airport (3.7 miles)
• U-Haul Moving & Storage (3.8 miles)

Theaters

• Picture Show (4.1 miles)