Lincare

Pros

• Wendy made the necessary adjustments to the supplies.
• Another staff member provided a patient follow-up call and corrected records.
• Bethany is seen as likely to show more patience and empathy in the future.
• Very nice people who try hard for customer service.
• The service was awesome, quick, and very helpful.
• Andy Ott was very knowledgeable, helpful, and kind.
• The Prescott Valley and Flagstaff staff are amazing, kind, generous, and extremely competent.
• April with Lincare was very helpful in obtaining the needed oxygen.
• Jody is an amazing respiratory therapist.
• The staff are wonderful, friendly, and truly care for clients.
• The staff go above and beyond to help those needing oxygen therapy.
• Lincare provides excellent guidance and directions.
• The professionalism of the staff is remarkable.
• Andy and Danette Brown provided exceptional service and support.

Cons

• The reviewer does not recommend the company due to a CPAP mask that wouldn't stay on and a $450 bill that resulted in a collection letter.
• They described the customer service as terrible.
• They stated Bethany was rude, demanding, and unwilling to assist.
• They characterized the company and staff as unprofessional and incompetent and said they would not return.
• They reported an incident where staff called the police to have them trespassed.
• They criticized delays in oxygen delivery and poor follow-up, calling it absolutely unacceptable.
• They claimed staff lied about forwarding review results to the PCP.

Review

Experiences with this home medical equipment provider span a wide spectrum, touching multiple locations and a variety of services. From CPAP therapy and mask fittings to oxygen supplies and remote support, the feedback paints a picture of high highs and low lows. Several patients praise the staff for their dedication, expertise, and willingness to go the extra mile, while others recount frustrating billing issues, scheduling glitches, and inconsistent customer service that left them feeling underserved or misinformed. Taken together, the reviews reveal a company that can be incredibly effective when the right staff and systems are in place, but that also struggles with communication and consistency across locations.

On the positive side, many patients highlight standout individuals who made a lasting difference in their care. Andy Ott, described repeatedly as knowledgeable and patient, is a recurring source of praise. One reviewer specifically notes a professional experience with him at the Prescott Valley office, commending his depth of knowledge and the confidence he conveyed in selecting and setting up new equipment. Another patient mentions Andy and Danette by name as people who "save" oxygen needs by ensuring timely supplies and responsive problem-solving. The gratitude isn't limited to equipment fitting; Andy and Danette are credited with taking care of practical needs, such as providing a CPAP power cord even when the machine wasn't purchased at their location, underscoring a commitment to customer welfare that goes beyond a standard transaction.

April is another staff member who earns consistent praise for her role in arranging oxygen therapy and coordinating with families. A reviewer describes April as "so great to work with" in getting oxygen supplies in place for a relative who was dealing with heart-related mobility issues. The same thread of appreciation continues with Jody, a respiratory therapist who is commended for patience, training, and the ability to walk clients through CPAP use and mask fitting. These references to Jody, April, Andy, and Danette collectively illustrate a pattern of care where staff take time to address questions, provide explanations, and ensure that patients feel supported as they navigate new medical equipment and routines.

Beyond individual staff, several accounts speak to the overall reliability and warmth of the teams in Prescott Valley and Flagstaff. Reviewers describe the crews as "amazing," "kind and generous," and "extremely competent," with a focus on listening to concerns and making sure patients are comfortable with their equipment. The same sentiment shows up in comments about the broader group of people working there, who are portrayed as going "above and beyond" to ensure that sleep therapy needs - whether CPAP or oxygen - are met promptly and with clear communication. For families and caregivers, this level of engagement translates into peace of mind and a sense that patient care is a priority.

However, the most impactful concerns in the collection relate to billing, scheduling, and occasional clashes with staff communication. One patient recounts a troubling sequence: a mask that wouldn't stay put, repeated returns, and a resulting $450 bill that the provider did not bill to the patient's insurance, culminating in a collection letter. The frustration is compounded by a dispute over the return process and communication gaps that left them feeling blindsided by debt collection efforts. This story underscores a vulnerability in the system where billing errors or miscommunications can escalate quickly, creating distrust even when clinical care has been satisfactory.

There are also multiple accounts that criticize certain interactions with staff and the administrative process. One reviewer describes Bethany as rude, demanding, and lacking a genuine desire to assist, to the point that they felt they needed to speak with a supervisor. The urgency is clear: the reviewer is at high risk due to a medical condition involving a metal mitral valve and requires careful management of anticoagulation and testing. When the response from a specific staff member falls short of empathy and support, it creates a sense of risk beyond the medical device itself. Another account characterizes the experience as highly unprofessional, recounting delays, miscommunication, and a confrontation that led to police intervention. The implication is that, in some cases, the internal processes and interpersonal handling can derail what should be straightforward service.

Taken as a whole, the reviews present a mixed but instructive portrait. The company clearly possesses personnel who excel in clinical knowledge, patient education, and compassionate, proactive service. Staff like Andy, April, Jody, and Danette emerge as anchors of quality care, capable of delivering targeted assistance, improving equipment fit, and coordinating complex needs with sensitivity. Yet there is a parallel narrative about billing oversights, inconsistent experiences across locations, and moments where customer service fails to meet expectations. For patients and families navigating CPAP and oxygen therapy, these gaps can translate into real stress and confusion, even when the technical aspects of the equipment work well.

In conclusion, the provider demonstrates significant strengths in person-centered care and technical expertise, especially from well-regarded staff in Prescott Valley and Flagstaff. The positive experiences - timely fittings, thorough explanations, and dependable follow-through - stand out as powerful endorsements. At the same time, the negative experiences around billing, insurance processing, and occasional rude or unsympathetic interactions reveal areas in need of attention. A blended perspective emerges: the company can be an excellent partner in home medical therapy when staffing is consistent and communication is clear, but it is essential for management to address administrative reliability and ensure uniformly high levels of customer service across all locations.

The area surrounding Prescott, Arizona offers a variety of conveniences and services that may be of interest to older adults considering senior living options. With numerous restaurants such as Speeds Hangar Deli, Taco Bell, and McDonald's within walking distance, dining out or grabbing a quick bite to eat is easily accessible. Additionally, there are several hospitals nearby including Persyst Development and Yavapai Regional Medical Center ER for medical care. Pharmacies like Fry's Pharmacy and CVS Pharmacy are also close by for medication needs. For leisure activities, there are cafes like Starbucks and Raven Cafe for socializing with friends or enjoying a cup of coffee. Parks such as Kayla's Hands Park provide opportunities for outdoor recreation and relaxation. Places of worship like Temple B'rith Shalom and Heights Church offer spiritual support within the community. Transportation options like Mile High Avionics and U-Haul Moving & Storage are available for travel needs, while theaters like Picture Show provide entertainment options. Overall, this part of Prescott provides a well-rounded environment with essential amenities for seniors looking to live comfortably in the area.

Restaurants

• Speeds Hangar Deli (0 miles)
• Taco Bell (0.1 miles)
• McDonald's (0.3 miles)
• Culver Franchising System (0.7 miles)
• Lindo Mexico Restaurant (3.1 miles)
• Denny's (3.2 miles)
• Labruzza's Italian Ristorante (3.2 miles)

Hospitals

• Persyst Development (0.1 miles)
• Tri City Surgery Center (2.9 miles)
• Yavapai Regional Medical Center ER (3.3 miles)
• US Veterans Medical Center (3.5 miles)
• Leaving Yavapai Regional Medical Center (4.2 miles)

Pharmacies

• Fry's Pharmacy (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Thumb Butte Pharmacy (0.5 miles)
• Amerita (0.6 miles)
• Ave Maria Pharmacy (1.7 miles)
• Goodwins Compound Pharmacy (3.3 miles)
• Altius Healthcare (3.3 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (3.2 miles)
• Starbucks (3.9 miles)
• Raven Cafe (4.2 miles)
• Frannie's (4.2 miles)
• Lone Spur Cafe (4.2 miles)

Physicians

• Arizona Kidney Disease & Hypertension Center (0.5 miles)
• Sedona Foot & Ankle Specialists: Serjik Nazarian, DPM (0.5 miles)
• Advanced Breast Imaging (0.5 miles)
• Underwood, Lee Sequel Care of Arizona (0.6 miles)
• Northern Arizona Pain (0.6 miles)
• Yavapai Regional Medical Center (0.6 miles)
• Triton Eye Care (0.6 miles)

Parks

• Kayla's Hands Park (0.7 miles)
• Pioneer Park (0.8 miles)

Places of Worship

• Temple B'rith Shalom (2 miles)
• Heights Church (3.1 miles)

Transportation

• Mile High Avionics (3.6 miles)
• Prescott Ernest A. Love Field - Terminal (3.7 miles)
• Prescott Municipal Airport (3.7 miles)
• U-Haul Moving & Storage (3.8 miles)

Theaters

• Picture Show (4.1 miles)