Mountain View Manor

Pros

• The director and staff at the facility provided excellent care and support to residents, making them feel accommodated and valued.
• One resident expressed gratitude for the physical rehabilitation received, which helped them regain mobility and confidence.
• Multiple residents formed friendships during their stay, creating a positive social environment.
• The food was described as acceptable, and families were able to enjoy meals with their loved ones.
• Some staff members were noted to be wonderful and attentive to the needs of the residents.

Cons

• The facility has not returned calls regarding refunds and has exhibited poor customer service.
• Residents have been neglected, with instances of being found dirty and unkempt.
• Caregivers do not respond to call lights in a timely manner, leaving patients waiting for extended periods.
• The living conditions are described as unacceptable, with inadequate attention to hygiene and medical needs.
• There are numerous complaints about substandard care and neglect from the staff.
• The facility is in need of a total remodel and improvement in overall quality.

Review

Mountain View Manor nursing home has garnered a mixed bag of reviews that highlight significant discrepancies in the quality of care provided to its residents. While some individuals have had positive experiences, others paint a disheartening picture of neglect and substandard facilities. This contrast raises concerns for families considering this facility for their loved ones.

On one hand, there are glowing testimonials from residents who appreciated the support they received during their stay. One review recalls how accommodating the staff was, emphasizing the effort made by everyone from Grim, the director, down to the caregivers. The reviewer expressed gratitude for the physical rehabilitation services provided and noted that they formed meaningful friendships during their time at Mountain View Manor. Their humor and light-hearted spirit shone through as they reflected on their experience, even playfully mentioning an incident with stolen silverware—an indication of camaraderie among residents. This perspective highlights that there are staff members who prioritize patient care and foster uplifting environments for those seeking recovery or rehabilitation.

Conversely, multiple reviews expose alarming issues regarding cleanliness, responsiveness, and overall patient care within the facility. One particularly distressing account detailed an instance where a family member arrived to find their loved one in deplorable conditions—covered in urine and feces—with no signs of having been helped throughout the day. This negligence raises profound questions about basic hygiene practices within Mountain View Manor and its ability to provide adequate care for vulnerable individuals who depend on staff assistance.

Further compounding these complaints is evidence of poor communication practices within the administration. Several reviewers described difficulties in getting responses from management when addressing issues like overcharges or inadequate care, indicating systemic flaws that leave families feeling unheard and frustrated. One reviewer mentioned waiting over two months for a refund owed to their mother despite making numerous weekly calls—a troubling reflection of customer service standards at MVM.

Reports of inadequate response times to call lights further underline concerns about staff attentiveness; patients reportedly waited excessively long periods—up to thirty minutes—for help when requiring assistance with basic needs such as using the restroom. Such delays can have serious implications not just for comfort but also for health and dignity among individuals receiving skilled nursing care.

Moreover, issues surrounding food service emerged as another point of contention among reviewers. Some accounts described neglectful practices whereby patients were denied access to food and water—a critical element in ensuring health—and indicative of possible administrative failures at various levels within Mountain View Manor. With residents left without necessary nourishment or hydration due to alleged refusal from caregivers or failure to document medical records properly, serious ethical considerations arise regarding how consistently essential needs are being met.

In conclusion, while Mountain View Manor has its supporters who appreciate certain aspects of care and community engagement provided by particular staff members, many other reviews suggest a dire need for improvement across several fronts—including cleanliness standards, communication protocols between administration and families, caregiver responsiveness, and meal service adequacy. Families searching for reliable nursing home options should weigh these contrasting experiences carefully before deciding on this facility; maintaining high standards in elder care is crucial not only for current residents but also for peace of mind among their families.

Restaurants

• Speeds Hangar Deli (0.1 miles)
• Taco Bell (0.1 miles)
• McDonald's (0.3 miles)
• Culver Franchising System (0.6 miles)
• Lindo Mexico Restaurant (3 miles)
• Denny's (3.1 miles)
• Labruzza's Italian Ristorante (3.1 miles)

Hospitals

• Persyst Development (0.1 miles)
• Tri City Surgery Center (2.9 miles)
• Yavapai Regional Medical Center ER (3.2 miles)
• US Veterans Medical Center (3.4 miles)
• Leaving Yavapai Regional Medical Center (4.1 miles)

Pharmacies

• Fry's Pharmacy (0.1 miles)
• CVS Pharmacy (0.3 miles)
• Thumb Butte Pharmacy (0.4 miles)
• Amerita (0.5 miles)
• Ave Maria Pharmacy (1.7 miles)
• Goodwins Compound Pharmacy (3.2 miles)
• Altius Healthcare (3.3 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.9 miles)
• Raven Cafe (4.1 miles)
• Frannie's (4.2 miles)
• Lone Spur Cafe (4.2 miles)

Physicians

• Arizona Kidney Disease & Hypertension Center (0.4 miles)
• Sedona Foot & Ankle Specialists: Serjik Nazarian, DPM (0.4 miles)
• Advanced Breast Imaging (0.4 miles)
• Underwood, Lee Sequel Care of Arizona (0.5 miles)
• Northern Arizona Pain (0.5 miles)
• Yavapai Regional Medical Center (0.5 miles)
• Triton Eye Care (0.5 miles)

Parks

• Kayla's Hands Park (0.7 miles)
• Pioneer Park (0.9 miles)

Places of Worship

• Temple B'rith Shalom (2 miles)
• Heights Church (3.2 miles)

Transportation

• Mile High Avionics (3.6 miles)
• Prescott Ernest A. Love Field - Terminal (3.8 miles)
• U-Haul Moving & Storage (3.8 miles)
• Prescott Municipal Airport (3.8 miles)

Theaters

• Picture Show (4.1 miles)