Freedom Plaza Care Center

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Freedom Plaza Care Center

13714 North Plaza Del Rio Boulevard, Chandler, AZ 85381

For more information about senior living options: (844) 490-3973

4.4 from 100 reviews
5 stars
80
4 stars
4
3 stars
2
2 stars
0
1 stars
14

Assisted Living Memory Care Skilled Nursing Facility

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    Overall Review of Freedom Plaza Care Center

    Pros

    • pro Freedom Plaza Care is a 5-star facility.
    • pro It is a very well-run organization.
    • pro The rooms are spacious, the care is very good, and housekeeping is top notch.
    • pro The facility smells clean and has attractive, inviting decor.
    • pro There are several covered patios to sit outside.
    • pro The dining room is elegant and the food is very good.
    • pro The rehabilitation staff provides sufficient hours of physical, occupational, and speech therapy.
    • pro The nursing staff are kind, caring, and knowledgeable.
    • pro The doctors provide great care.
    • pro The transition from hospital to facility is smooth, aided by Medicare contract.
    • pro Reviewers would highly recommend Freedom Plaza without hesitation.
    • pro The staff are friendly, professional, and go above and beyond.

    Cons

    • pro The reviewer described their experience as very bad.
    • pro The reviewer claimed they were delusional at admission and pressured to sign paperwork.
    • pro A CNA allegedly plugged the patient's nose to wake them, causing gasping for breath.
    • pro The reviewer claimed they fell from bed because staff did not answer the call light, and staff denied the incident.
    • pro The reviewer stated they were given only a four-hour Thanksgiving pass and suspected staff prioritized insurance money.
    • pro The reviewer reported being denied access to medical records and experiencing poor communication.
    • pro The front desk staff member was described as rude.
    • pro The decor of the facility was described as dated.

    Review

    Freedom Plaza Care Center is described by many as a five-star facility that lives up to its promise through attentive staff, comfortable surroundings, and a strong emphasis on rehabilitation. Reviewers consistently note spacious rooms, a clean and inviting atmosphere, and decor that feels calm rather than clinical. The building features several covered patios for outdoor time, and the dining room is described as elegant with meals that many patients and family members found satisfying. The campus also offers conveniences such as a beauty and barber shop, which many families appreciate as part of a comfortable stay.

    A central thread in the stories of Freedom Plaza is the quality and breadth of rehabilitation services. Families repeatedly highlight that the rehabilitation staff provides sufficient hours of physical, occupational, and speech therapy, enabling patients to regain strength and mobility after hospitalizations or injuries. Nursing care is described as kind, caring, and knowledgeable, with doctors who are seen as providing thorough, attentive medical oversight. The facility's affiliation with Medicare is mentioned as a smooth and helpful bridge from hospital to rehab, with transitions sometimes occurring over weekends without issue.

    Several updates from families reinforce a very hopeful, forward-looking view of Freedom Plaza. One family shared that their mother was admitted for a 15-day rehabilitation period after a fall and emerged stronger, with an improved appetite and better overall energy. They describe Freedom Plaza as their "go-to" place for rehabilitation, expressing immense gratitude for the staff. A subsequent update from the same family echoed this sentiment, noting continued improvement and describing the staff as instrumental in helping their loved one stay living independently at home. The tone across these accounts is clear: the facility is trusted to deliver meaningful recovery and support.

    Individual caregiver testimonials abound, with particular praise for nurses and aides who made a meaningful difference. One patient, Diana, gave a heartfelt thanks to a broad group of caregivers - nurses, CNAs, and therapy staff - naming several people by name and praising their professionalism, kindness, and skill. She attributed her positive experience to the leadership and to a team she felt genuinely proud of, noting the staff's ability to maintain a high standard of care. Other reviewers highlighted specific staff members whose care stood out, including Debra, Henri, Arsenio, and a handful of CNAs and therapy professionals, with many recounting how these individuals demonstrated patience, expertise, and warmth during recovery.

    Several reviews emphasize the personal, human aspect of the experience. A patient described a stay where the entire staff was caring, thoughtful, helpful, and professional, with particular praise for individuals who formed quick, positive connections and offered steady support. Families also highlighted the importance of bedside manner and the ability of caregivers to create a sense of safety and reassurance during challenging times. The facility's ability to foster relationships - and to balance professional care with compassionate attention - emerges as a defining feature in many of these accounts.

    Not all feedback, however, is uniformly positive. One reviewer recounted a deeply troubling experience from years past, describing a period of delusion and confusion during which they felt pressured to sign paperwork without appropriate understanding and through interactions that allegedly fed into delusions rather than supporting better awareness. The account also includes concerning allegations about staff response times, a fall tied to a delayed call light, and disagreements over discharge timing and access to medical records. The reviewer suggested that the facility may have tried to secure insurance money and questioned the handling of records. The owners reportedly responded by saying they never saw the patient, though family verification indicated otherwise, and the reviewer alleged missing or archived records. This narrative stands in contrast to the many glowing reviews and highlights the importance of ongoing transparency and communication in complex care settings.

    Against that backdrop, several other testimonials reinforce a strong sense of trust and satisfaction with Freedom Plaza. One reviewer praised a nurse named Arsenio for exceptional care during a hip surgery recovery, and multiple entries celebrate the overall excellence of the staff - from reception to therapy to nursing. Some reviewers explicitly state they would choose Freedom Plaza again, citing friendly, professional, and helpful teams, as well as practical positives like well-maintained rooms, good food, and a welcoming environment. A nurse-led team, including dedicated wound care specialists and therapists, receives particular commendation for skill and bedside manner. Even in notes that mention decor being dated, the consensus remains that the care quality more than compensates for any architectural tiredness.

    Several entries reiterate that the facility can feel like a community rather than a hospital, with staff members who become familiar faces to patients and families. Specific mentions of front desk experiences note occasional rudeness, yet many other reviews express deep appreciation for the kindness and competence of the day-to-day caregiving teams. Other testimonies speak to memorable moments of compassion - the way staff respond quickly to needs, the attentiveness of CNAs, and the professionalism of therapists who help patients adapt to new routines after surgery or health setbacks. The overall message across the bulk of reviews is that Freedom Plaza can deliver exceptional rehab care, strong medical oversight, and a supportive atmosphere that can significantly impact a patient's recovery and return to independence.

    Looking across the spectrum of experiences, it's clear that Freedom Plaza Care Center elicits strong opinions and distinct memories - both of outstanding, life-affirming care and, in at least one account, of distressing, challenging moments. The facility is consistently described as well-run and patient-centered by many families who value its rehabilitation focus, clean and comfortable environment, and the dedicated professionals who staff it. For those considering rehab or skilled nursing, Freedom Plaza presents a picture of a place that can offer first-rate clinical care, meaningful therapeutic support, and a compassionate, sometimes inspirational, approach to recovery - while also underscoring the importance of clear communication, robust patient rights, and careful attention to every individual's experience.

    Features

    Housing

    • 111 resident community capacity 111 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (19 miles away) Phoenix Sky Harbor International (19 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Freedom Plaza Care Center is an assisted living community located in Chandler, AZ. We specialize in providing Memory Care services for seniors in a safe and compassionate environment.

    Our community offers a wide range of amenities to enhance the comfort and convenience of our residents. We have a beauty salon where residents can get pampered, and cable or satellite TV for their entertainment needs. Our community-operated transportation ensures that residents have easy access to nearby areas. The computer center allows residents to stay connected and engaged, while the dining room provides delicious restaurant-style meals.

    We also provide various facilities to promote wellness and fitness. Our fitness room is equipped with exercise equipment, and our garden provides a peaceful outdoor space for relaxation. The gaming room offers entertainment options for recreational activities. Residents can enjoy housekeeping services for a clean and tidy living environment.

    Each apartment at Freedom Plaza Care Center is fully furnished, complete with private bathrooms and kitchenettes. Move-in coordination services are available to assist residents during the transition into our community. The small library is perfect for book lovers, and the wellness center promotes overall well-being.

    In terms of care services, we provide 24-hour supervision by our dedicated staff members who are trained to assist with activities of daily living such as bathing, dressing, and transfers. We offer diabetes diet management and meal preparation according to special dietary restrictions. Medication management ensures that residents receive their medications on time.

    For those with memory impairments or cognitive challenges, we offer specialized memory care programming tailored to their individual needs. A mental wellness program focuses on maintaining cognitive abilities and promoting emotional well-being.

    Transportation arrangements can be made for medical appointments or other outings as needed.

    Residents at Freedom Plaza Care Center can enjoy a variety of activities both within the community and nearby locations. Our concierge services are available to assist with planning day trips or resident-run activities. Scheduled daily activities keep residents engaged and entertained.

    Nearby our community, there are several cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters. This ensures that residents have easy access to various amenities and services in the surrounding area.

    At Freedom Plaza Care Center, we strive to provide a nurturing and welcoming environment for seniors requiring Memory Care services. With our comprehensive amenities and high-quality care services, residents can enjoy a fulfilling and comfortable lifestyle.

    Nearby Places of Interest

    This part of Peoria, Arizona offers a variety of amenities and services that cater to seniors looking for a peaceful and convenient living environment. With several parks nearby, such as Rio Vista Community Park and Pioneer Community Park, residents have plenty of opportunities to enjoy outdoor activities and socialize with neighbors. In terms of dining options, there are several restaurants offering diverse cuisine choices within a short distance. Additionally, there are multiple medical facilities in the area, including Associated Retina Consultants and North Valley Dermatology & Original Skin, ensuring easy access to healthcare services. Cafes like Dutch Bros Coffee and Starbucks provide cozy spots for relaxation and socializing. For entertainment, residents can visit theaters like Arrowhead Fountains 18 or AMC Arrowhead 14. Lastly, places of worship such as The Church At Arrowhead and St Thomas More Parish offer spiritual support for those seeking community involvement. Overall, this neighborhood provides a well-rounded environment for seniors to live comfortably and enjoy their retirement years.

    Parks

    • Rio Vista Community Park (0.6 miles)
    • Pioneer Community Park Off-Leash Dog Park (3.4 miles)
    • Pioneer Community Park (3.5 miles)
    • Fletcher Heights Park (5 miles)
    • Foothills Park (5.4 miles)
    • Indoor Playgrounds International (5.4 miles)

    Restaurants

    • Haymaker Thunderbird (0.7 miles)
    • Tacos Calafia (1.3 miles)
    • Culver's (1.3 miles)
    • Abuelo's Mexican Restaurant (2.1 miles)
    • Bubba's 33 (2.1 miles)
    • Whataburger (2.1 miles)
    • Line Thai Resteraunt (2.1 miles)

    Physicians

    • Associated Retina Consultants (1.1 miles)
    • Multi-Specialty Physicians (1.3 miles)
    • North Valley Dermatology & Original Skin (1.3 miles)
    • Academic Urology & Urogynecology Of Arizona (1.3 miles)
    • The CORE Institute - Sun City (1.5 miles)
    • Arizona Arthritis & Rheumatology Associates, PC (1.6 miles)
    • Aspire Pedi. Therapy (1.9 miles)

    Cafes

    • Dutch Bros Coffee (1.1 miles)
    • Starbucks (1.4 miles)
    • Starbucks (1.8 miles)
    • Starbucks (2.5 miles)
    • Dutch Bros Coffee (4.9 miles)
    • Dutch Bros Coffee (5 miles)
    • Starbucks (5.1 miles)

    Pharmacies

    • Walgreens (1.2 miles)
    • CVS Pharmacy (1.2 miles)
    • Walgreens (1.9 miles)
    • CVS Pharmacy (2.1 miles)
    • Albertsons Pharmacy (2.2 miles)
    • Walgreens (2.3 miles)
    • CVS Pharmacy (2.4 miles)

    Theaters

    • Arrowhead Fountains 18 (1.9 miles)
    • AMC Arrowhead 14 (3.1 miles)
    • Park West 14 (3.8 miles)
    • AMC Westgate 20 (5.1 miles)
    • AMC Surprise Pointe 14 (5.5 miles)

    Places of Worship

    • Church of Jesus Christ of Latter Day Saints (2.7 miles)
    • The Church At Arrowhead (3.5 miles)
    • St Thomas More Parish (5.3 miles)

    Frequently Asked Questions

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    Nearby Communities

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