Quail Run Apartments

Pros

• Chanice is described as very pleasant to talk to.
• The Barton is a beautiful and quiet neighborhood.
• The pool has never looked better, and residents thank Isaiah and Sergio.
• Tenants say they love living there and feel at home; the community is awesome.
• The office staff are super nice and responsive; the new staff are helpful and understanding.
• The manager is friendly and effective, and maintenance is handled quickly when needed.
• The grounds are well-kept and the complex is clean.
• The appliances in each unit are up to date and functional, despite the age of the buildings.
• The management team is professional and transparent, with staff like Marissa receiving praise.

Cons

• They report that maintenance is rude on the phone and does not fix problems.
• They say the new owners are lazy and rude and impose too many restrictions on renters.
• They describe management as unresponsive and taking forever to address issues.
• They claim property maintenance is terrible and that nobody cares about tenants' needs.
• They note maintenance is hit-or-miss and hampered by a language barrier with the worker.
• They report ongoing AC failures with no timely resolution during hot weather.
• They complain that the management won't answer calls or emails and charges fees for everything.
• They observe the grounds aren't kept clean and the courtyard grass dies.
• They state they wouldn't renew because they feel the price/value is poor and they could find better options.

Review

The Barton Apartments clearly draws a wide range of experiences from its tenants, creating a picture of a community with both bright spots and persistent challenges. For some residents, the atmosphere starts with warmth and friendliness: a quiet, beautiful neighborhood that makes the prospect of moving in feel hopeful and exciting. People mention pleasant interactions with staff like Chanice, whose approachable demeanor and responsiveness set a positive tone for many initial visits. The sense of wanting to belong in a peaceful, well-kept place comes through in several reviews, with a neighborly vibe that makes the property feel like "home" for those who settle in.

Yet the experiences diverge markedly once life inside the complex begins to unfold. A recurring thread among reviews is a tension between courteous, helpful service and encounters with staff who feel unavailable or dismissive. Some tenants describe rude exchanges or frustration with maintenance and office staff, especially when issues were perceived as urgent. There are calls for a higher standard of customer service - consistent, timely communication and a willingness to work through problems rather than impose restrictions. The sentiment is clear: people are paying rent and deserve responsive, respectful treatment when they reach out for help.

On the maintenance front, the picture is mixed but often leans toward the "improvement potential" side. Several residents recount positive moments when problems were diagnosed quickly and resolved the same day or soon after, sometimes thanks to attentive staff members like Isaiah, Sergio, and the front-office team. In particular, there are boasts of a water heater issue being addressed rapidly, and a major roof leak being remedied, which underscores what can go right when maintenance takes ownership. However, there are equally persistent concerns about inconsistent response times, language barriers with a sole maintenance worker, and the occasional belief that repairs took too long or were not completed to satisfaction. The older nature of many units is mentioned as a factor that necessitates more proactive upkeep, especially around systems like HVAC.

Management transitions appear to have a substantial impact on tenant sentiment. Several reviews note a shift in leadership and the resulting changes in how the property is run. Some longtime tenants appreciate the professionalism and transparency shown by the front office, with specific praise for leasing staff like Marissa and for a sense that communication is improving. Others, however, express disappointment post-change, citing difficulties with payment systems, perceived neglect of ongoing issues, and stricter rules that feel at odds with the needs of residents. In some cases, these concerns culminate in decisions not to renew leases, with tenants citing better value elsewhere or a belief that the new management isn't maintaining the property or addressing problems as reliably as before.

Amenities and grounds feature prominently in the overall appraisal. The pool, once a point of pride in some reviews, is noted as having looked better in the past, but there are also moments of appreciation for improvements and maintenance that enhance the community's curb appeal. The grounds are described as generally clean and presentable, with the broader neighborhood contributing to a sense of safety. However, there are caveats: claims that grass in courtyards is dying, and complaints about slower-than-desired maintenance for various repairs - both interior and exterior - underscore ongoing maintenance priorities. Tenants acknowledge that while the complex isn't brand-new, it sits in a relatively safe area with residents who tend to keep to themselves, which contributes to a peaceful living environment despite the imperfections.

Value and pricing enter the conversation as a decisive factor for many residents. A number of tenants recognize that these are older units from the early 2000s, which naturally come with certain upkeep expectations and limitations. Some reviewers note that new management has introduced lower rates on certain unit types and added move-in specials, which they view as a step toward offering fairer value. For others, the cost remains a sticking point, particularly when faced with recurring maintenance issues, limited responsiveness, or the perception that the property isn't keeping up with the standards of more modern complexes. The sense that management changes have begun to tilt toward transparency and better pricing in some cases is balanced by the fear of diminishing service quality in others.

In sum, The Barton presents a nuanced portrait: a community with potential that shines when staff are proactive, communicative, and empathetic; yet it struggles with inconsistencies in responsiveness, maintenance timeliness, and the challenges that come with managing an older property. Tenants who have connected with helpful managers, reliable maintenance staff, and a welcoming office team report satisfying stays and occasional "10 out of 10" moments, especially when a heater or a roof issue is resolved promptly. Others speak to a more frustrating reality - long wait times for repairs, a sense of restrictions that hamper daily living, and frustration with a mix of old infrastructure and evolving management practices. For anyone considering The Barton, the takeaway is clear: it can be a comfortable, friendly place to live if you land in the right hands and if you're prepared to navigate the realities of an older property under new management.

Cafes

• Starbucks (0.2 miles)
• Dutch Bros Coffee (0.5 miles)
• Starbucks (1.8 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (3.4 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)

Restaurants

• Culver's (0.3 miles)
• Tacos Calafia (0.3 miles)
• Haymaker Thunderbird (0.9 miles)
• Angry Crab Peoria (1.1 miles)
• The Cheesecake Factory (1.5 miles)
• Bubba's 33 (1.5 miles)
• Abuelo's Mexican Restaurant (1.5 miles)

Physicians

• North Valley Dermatology & Original Skin (0.3 miles)
• Metro Surgery Center (1.5 miles)
• Associated Retina Consultants (1.6 miles)
• Canyon Orthopaedic Surgeons (1.6 miles)
• Aspire Pedi. Therapy (1.8 miles)
• AOC: Arizona Otolaryngology Consultants (2.8 miles)
• Arizona Center for Hematology and Oncology (2.8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Albertsons Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.1 miles)

Parks

• Rio Vista Community Park (1 miles)
• Pioneer Community Park Off-Leash Dog Park (3.2 miles)
• Pioneer Community Park (3.4 miles)
• Foothills Park (4.1 miles)
• Fletcher Heights Park (4.6 miles)

Theaters

• Arrowhead Fountains 18 (1.4 miles)
• AMC Arrowhead 14 (2.2 miles)
• Park West 14 (4.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2 miles)
• The Church At Arrowhead (2.9 miles)
• St Thomas More Parish (4.1 miles)
• Pure Heart Christian Fellowship (4.6 miles)