Quail Run Apartments in Peoria, AZ

Pros

• The Barton pool has never looked better.
• Residents find The Barton to be a welcoming, home-like community.
• The office staff are super nice and very responsive.
• The new staff at The Barton are helpful and understanding.
• The manager and front office team are supportive, friendly, and effective at getting things done.
• The water heater issue was resolved quickly, demonstrating excellent service.
• The grounds are clean, safe, and well maintained.
• The clubhouse and pool updates are beautiful.
• Ron and Cesar are knowledgeable, courteous, and genuinely caring for residents.
• The apartments are spacious, clean, and well kept, with convenient in-unit amenities.
• The maintenance team is skilled and quick to address issues.
• Residents are consistently happy with their experiences and feel at home.

Cons

• They describe the new owners as lazy and rude, imposing too many restrictions and offering poor customer service.
• They say the property management is unprofessional and unresponsive, often not answering calls or emails and charging unnecessary fees.
• They report maintenance as terrible and indifferent to residents' needs, with repairs taking forever.
• They note repeated AC failures with little to no timely repairs or communication.
• They allege the new management is pushing out long-time residents to make way for new tenants.
• They complain about sloppy scheduling, with appointments missed or canceled and wasted time.
• They criticize the grounds and overall cleanliness as deteriorating, including dying grass and minimal upkeep.
• They claim rent increases were not communicated truthfully, with large hikes and unclear disclosures.
• They describe poor organization and communication, including language barriers and inconsistent follow-through on issues.

Review

Quail Run Apartments in Peoria is best suited for active, 55-and-older residents who crave a quiet, safe, and well-tended retirement-oriented community with dependable on-site management. The property often earns praise for its clean grounds, peaceful atmosphere, and proximity to shopping and services, which makes daily errands and simple outings easy to manage. It is particularly well-matched for those who value a strong neighborhood feel, meaningful interactions with friendly front-office staff, and a sense of stability that comes from a property that has long been home to many residents. This is not a flashy, luxury setting, but for seniors who want a practical, low-drama home where staff genuinely care, Quail Run delivers.

That said, there are clear reasons to consider alternatives. The most consequential is price and value volatility tied to management changes. Several reviews flag rent increases and shifts in leasing terms that unsettle long-time residents, including substantial increases that can alter monthly budgets. For households prioritizing predictable, stable pricing, or seeking a newer build with more modern finishes and up-to-date amenities, other communities may offer a better long-term fit. Additionally, some tenants have raised concerns about maintenance responsiveness and communication, especially during periods of staff transition, which can be a factor for those who rely on rapid service for comfort and safety.

The strongest positives at Quail Run center on people and process. Long-tenured staff - most notably the on-site manager and the assistant manager - are repeatedly recognized for accessibility, courtesy, and a genuine willingness to resolve issues. Maintenance teams that show up prepared and capable contribute to a sense of reliability, particularly when a unit needs attention without disrupting daily routines. Grounds, pool, and common areas receive consistent upkeep, reinforcing a calm, pleasant living environment. The complex benefits from practical features for seniors: ample parking, in-unit appliances that are kept up to date, and a quiet, safe setting where neighbors tend to keep to themselves, reducing daily friction.

Yet, the cons cannot be ignored. Maintenance requests can be uneven in timeliness, with feedback suggesting one or a small crew handles most tasks, leading to delays during busy periods. Language barriers with a maintenance contractor have surfaced in some accounts, complicating problem description and verification. Communication gaps - whether about scheduling, policy changes, or rent notices - have fueled frustration, particularly among residents who value clarity and prompt responses. In certain periods, changes in ownership or management have triggered concerns about future affordability and stability, creating a sense of limbo for those who have built long-term plans around living here.

These pros offset the cons most effectively when the resident places a premium on staff-driven service and a tight-knit community. The reality is that Quail Run often feels like a place where residents are known by their first names, where office teams make themselves available, and where urgent issues are prioritized. The upgrades to common areas and the pool, along with consistently clean grounds and a safe, quiet atmosphere, provide tangible value for daily living. For many, the trade-off - older units that have been refreshed and a rent structure subject to change - pales in comparison to the everyday reassurance of predictable, respectful service and a strong sense of belonging.

Those weighing options should consider alternatives if the priority is modern ambiance, ultra-stable pricing, or robust ongoing social programming. If an individual or couple needs frequent, high-touch assistance, more aggressive maintenance responsiveness, or a lease framework that guarantees long-term affordability, looking at other communities may prove advantageous. For families and seniors who insist on highly predictable costs, long-term lease guarantees, or newer interiors that minimize upkeep, exploring other Peoria options with firmer pricing policies and more contemporary amenities will likely yield a clearer match.

Bottom line: Quail Run Apartments offers a solid, community-focused option for seniors who value safety, quiet, and personal service from a responsive on-site team. The leadership and maintenance staff can make a real difference when issues arise, and the property's upkeep and proximity to daily conveniences are real strengths. However, potential residents should diligently verify current ownership status, lease terms, and maintenance responsiveness before committing, and should be prepared for the realities of older-generation housing. For those who can tolerate price volatility and occasional service delays in exchange for a trusted community and attentive management, Quail Run remains a practical, prudent choice. For others, especially those seeking modern interiors and highly predictable budgeting, alternatives in the market deserve careful consideration.

Cafes

• Starbucks (0.2 miles)
• Dutch Bros Coffee (0.5 miles)
• Starbucks (1.8 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (3.4 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)

Restaurants

• Culver's (0.3 miles)
• Tacos Calafia (0.3 miles)
• Haymaker Thunderbird (0.9 miles)
• Angry Crab Peoria (1.1 miles)
• The Cheesecake Factory (1.5 miles)
• Bubba's 33 (1.5 miles)
• Abuelo's Mexican Restaurant (1.5 miles)

Physicians

• North Valley Dermatology & Original Skin (0.3 miles)
• Metro Surgery Center (1.5 miles)
• Associated Retina Consultants (1.6 miles)
• Canyon Orthopaedic Surgeons (1.6 miles)
• Aspire Pedi. Therapy (1.8 miles)
• AOC: Arizona Otolaryngology Consultants (2.8 miles)
• Arizona Center for Hematology and Oncology (2.8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Albertsons Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.1 miles)

Parks

• Rio Vista Community Park (1 miles)
• Pioneer Community Park Off-Leash Dog Park (3.2 miles)
• Pioneer Community Park (3.4 miles)
• Foothills Park (4.1 miles)
• Fletcher Heights Park (4.6 miles)

Theaters

• Arrowhead Fountains 18 (1.4 miles)
• AMC Arrowhead 14 (2.2 miles)
• Park West 14 (4.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2 miles)
• The Church At Arrowhead (2.9 miles)
• St Thomas More Parish (4.1 miles)
• Pure Heart Christian Fellowship (4.6 miles)