The Citadel

Pros

• Terry, the new administrator, brings a smile and fosters a happy atmosphere in the community.
• The activities director, Joel, ensures there is always something fun occurring at the facility.
• Residents appreciate the clean and well-staffed environment of The Citadel.
• The staff are friendly and go above and beyond to assist residents with any needs.
• The food quality is generally praised, especially for its taste and variety of options.
• Many residents enjoy the camaraderie and sense of community within The Citadel.
• The facility provides excellent care and support for its residents, treating them like family.
• Residents express satisfaction with the range of activities offered, catering to both spiritual and physical interests.
• Communication from staff is frequent and helpful, improving overall resident experience.
• Residents enjoy a variety of entertainment options such as bingo nights and live performances.

Cons

• The leadership is inconsistent, often firing good staff while keeping poor performers.
• There are complaints about old appliances and maintenance requests taking too long to be addressed.
• A family member experienced a significant increase in costs after moving in, leading to frustration.
• Communication within the staff is lacking, resulting in missed needs until the right person is contacted.
• Some residents feel that the food quality could be improved, particularly for breakfast options.
• There are concerns about management changes leading to a decline in care and services.
• The facility does not enforce mask mandates properly for residents in shared spaces.
• A resident felt their loved one's apartment was cramped and there were no replacements for aging amenities.
• Certain activities were limited or not suitable for more independent residents looking for alternative living arrangements.

Review

The Citadel has emerged as a remarkable community, receiving glowing feedback from its residents and their families. The atmosphere is often described as vibrant and welcoming, largely due to the positive influence of new Executive Director Terry Speth. Many reviews highlight his ability to bring joy to the environment, creating a sense of familial comfort for the residents. This sentiment reflects in the staff's dedication to fostering relationships with both new and long-term members of the community. Residents frequently mention how staff treat them not just as clients but as family, which adds to the charm of living in such a close-knit environment.

Activities abound at The Citadel, led by an enthusiastic activities director named Joel, who ensures that there are always engaging events taking place. Reviewers have noted a diverse range of offerings that cater to various interests—from spiritual gatherings to physical activities like bingo and card games. This variety not only keeps residents entertained but also promotes social interaction among them. The facility's commitment to resident engagement is evident, and many individuals appreciate the effort that goes into organizing these activities. Positive experiences with shared events contribute significantly to residents feeling valued and included within the community.

Despite mostly positive remarks regarding staff interactions and community involvement, some reviews have pointed out inconsistencies in leadership decisions and communication issues between departments. While many employees are dedicated and attentive, changes at higher management levels have sometimes affected how services are delivered or how quickly issues are resolved—particularly when it comes to maintenance requests or price adjustments after moving in. Families expressed concern about abrupt increases in rates without clear communication, which could diminish trust between residents/clients and management.

However, service quality remains commendable overall according to numerous testimonials. Reviews mention excellent care from nurses and aides for rehabilitation needs along with dietary options being satisfactory for most residents—even if breakfast options could use improvement. Family members often express gratitude towards staff members who provide consistent check-ins on their loved ones' well-being, showcasing an admirable level of attentiveness that doesn’t go unnoticed by those seeking care for elderly relatives.

The physical state of The Citadel also garners appreciation; it is frequently described as clean and well-maintained despite being an older facility. Some reviews note minor inconveniences like wind noise due to aging windows or outdated appliances within apartments but highlight efforts made by housekeeping staff to keep spaces tidy and comfortable for inhabitants—further enhancing the tranquility of living there.

Lastly, while New management transitions can sometimes create uncertainty in operation quality or resident experience consistency during adjustment periods, many reviewers still affirm that The Citadel stands out due to affability amongst its team members coupled with affordable housing options tailored towards senior living requirements—making it a viable choice for families seeking residential solutions for their loved ones while maintaining convenience through nearby grocery stores or medical appointments via shuttle services offered multiple times a week.

Residents cherish their time at The Citadel; they find companionship with fellow inhabitants through recreational activities while benefiting from excellent support provided by caring staff devotedly committed toward ensuring every individual feels genuinely appreciated—a testament that underscores this community’s reputation as more than just another assisted living facility; rather it shines brightly as an abode where friendships flourish amidst evolving lifestyles tailored around individual needs!

This part of Mesa, Arizona offers a convenient and diverse range of amenities for seniors looking to settle down in a peaceful and well-equipped neighborhood. With several reputable physicians and healthcare facilities nearby, such as Cornerstone Family Medicine and Valley Endocrine Associates, residents can easily access quality medical care. In terms of recreation, there are lovely parks like Greenfield Park and the Riparian Preserve at Water Ranch for enjoying nature and staying active. A variety of dining options including Red Lobster, Olive Garden, and Cracker Barrel provide plenty of choices for dining out. There are also cafes like Dutch Bros Coffee and Starbucks for leisurely mornings or afternoon pick-me-ups. Close proximity to pharmacies like Walgreens and CVS ensures easy access to medication and essential supplies. For entertainment, theaters like Superstition Springs 25 offer movie showings while transportation options such as Falcon Field Airport make travel convenient. The presence of places of worship like the Mesa Arizona Temple caters to spiritual needs, making this area a welcoming community for seniors seeking a balanced lifestyle in Mesa.

Physicians

• Cornerstone Family Medicine (1.1 miles)
• Cvam (1.4 miles)
• Simonmed Imaging (1.5 miles)
• Parikh, Simul Banner Md Anderson Cancer Center (1.5 miles)
• Valley Endocrine Associates (1.6 miles)
• Banner Imaging East Mesa (1.6 miles)
• Glick Ronald M Do (1.9 miles)

Parks

• Greenfield Park (1.2 miles)
• Riparian Preserve at Water Ranch (3 miles)
• Finley Farms Park (4.5 miles)
• Ashley Heights Park (6.1 miles)
• Skyline Park (6.2 miles)

Restaurants

• Uncle Bear's Grill & Tap Greenfield (1.2 miles)
• Red Lobster (1.5 miles)
• Olive Garden (1.6 miles)
• Cracker Barrel (1.6 miles)
• Applebee's (1.7 miles)
• Del Taco (1.8 miles)
• MOD Pizza (1.9 miles)

Cafes

• Dutch Bros Coffee (1.2 miles)
• Starbucks (1.7 miles)
• Starbucks (1.8 miles)
• Over Easy (1.8 miles)
• The Human Bean (2.2 miles)
• Panera Bread (2.7 miles)
• Panera Bread (5.2 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• Bashas' Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)

Theaters

• Superstition Springs 25 (2.7 miles)
• AMC Mesa Grand 14 (5.1 miles)

Transportation

• Falcon Field Airport (MSC) (3.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.8 miles)
• Mesa Arizona Temple (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (6.1 miles)