Citadel Post Acute

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  • Interior

    A spacious rehabilitation center featuring various exercise equipment for physical therapy.

  • Decor

    A hospital room with a single bed, overbed table, and nightstand.

  • Building

    Entrance to Citadel Post Acute with a visible sign and archway.

  • Architecture

    Entrance to a building with arches and an American flag on a flagpole.

  • Bedroom

    A cozy hospital room with a bed, seating area, and decorative elements.

  • Trees

    A view of a building with a red roof surrounded by trees and greenery.

  • Dining

    A spacious dining room with blue tablecloths and elegant chandeliers.

  • Landscaping

    A building entrance with arches, surrounded by trees and a parking area.

  • Kitchen

    A compact kitchen with wooden cabinets featuring a double sink, coffee maker, dishwasher, stove, and microwave.

  • Lighting

    A spacious reception area with a counter and flower arrangement.

  • Entrance

    A sunny day at the entrance of a building with palm trees and a flag.

  • Outdoor

    Entrance view of Citadel with a cactus in the foreground.

  • Seating

    A well-lit physical therapy room with exercise equipment and a chalkboard.

  • Palm Trees

    Entrance sign for Citadel Post Acute surrounded by palm trees and a cactus.

Citadel Post Acute

5121 East Broadway Road, Mesa, AZ 85206

For more information about senior living options: (844) 490-3973

2.6 from 16 reviews
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9

Assisted Living Skilled Nursing Facility

Overall Review of Citadel Post Acute

Pros

  • pro The Citadel facility is described as a lovely place that is clean and has a pleasant smell.
  • pro Staff members are noted to be friendly, lively, and genuinely caring about the patients.
  • pro The therapy staff at Citadel received high praise for their support and effectiveness.
  • pro The food provided at Citadel was mentioned positively, with some reviewers expressing satisfaction with the meals.
  • pro Families found the overall environment of Citadel to be warm and home-like, exceeding their expectations compared to other facilities.

Cons

  • pro The facility had poor staffing and unprofessional behavior, leading to neglect of patients' needs.
  • pro Patients frequently experienced long delays in receiving medication and assistance from staff.
  • pro There were significant hygiene issues, including patients not being bathed or cleaned regularly.
  • pro Family members faced communication challenges, with calls and messages often going unanswered.
  • pro The food served was consistently described as horrible and lacking nutrition.
  • pro Patients were subjected to inappropriate treatment practices, such as being treated like animals during showers.
  • pro Facilities were unhygienic, with dirty linen and medical waste left unattended.
  • pro Staff displayed a lack of compassion for residents’ conditions and needs, aggravating feelings of guilt for families who placed their loved ones there.
  • pro Overall patient care appeared inadequate, leading to deterioration in some residents' conditions rather than improvement.

Review

The reviews for Citadel Post Acute Care paint a stark and contrasting picture of the facility, revealing significant disparities in the experiences reported by patients and their families. While some patrons describe it as a clean, welcoming, and well-staffed environment where patients receive compassionate care, others express severe dissatisfaction with the level of service, indicating a troubling pattern of neglect and mismanagement. This juxtaposition raises critical questions about the consistency of care provided at Citadel, particularly regarding vulnerable individuals requiring specialized assistance.

Several reviewers highlighted the positive aspects of Citadel, citing its clean environment and friendly staff. One satisfied family member praised the staff's genuine concern for patients, especially mentioning how they went above and beyond to assist in therapy and recovery efforts. Another reviewer shared their initial fears based on negative feedback but was pleasantly surprised by the high standards at Citadel. They found an attentive team committed to providing necessary support during difficult times. Such glowing reviews suggest that there are indeed pockets of excellent care within the facility that reflect well on certain staff members’ dedication.

However, these positive accounts stand in stark contrast to numerous negative reviews detailing alarming lapses in patient care. Many family members reported instances of neglect where basic needs were not met—patients left unbathed or unattended for prolonged periods. One harrowing review described an elderly father who had been placed in a wheelchair each day without adequate help or attention; he succumbed to bedsores due to inadequate repositioning. Families expressed outrage over this treatment, feeling as though their loved ones were simply neglected rather than cared for in a professional setting.

In addition to personal safety concerns related to hygiene and basic care routines, several patients reported being denied timely medical attention or medication during critical hours. Communication issues compounded frustrations surrounding patient admissions—the absence of returned calls from staff made it challenging for families to stay informed about loved ones' health statuses. Instances where families found out about alarming incidents only through external sources underscored further systemic failures within Citadel’s communication protocols.

Moreover, review after review mentions unhygienic conditions within patient rooms—dirty linens strewn across floors, used medical equipment improperly discarded—and contributed to an overall atmosphere lacking professionalism and compassion from many staff members during shifts. Frustration mounted when families noted that they often had to intervene personally regarding basic hygiene practices like bathing or nutrition – an expectation they believed should be fulfilled by trained medical personnel.

The overarching sentiment among dissatisfied reviewers centered around feelings of guilt and helplessness as caregivers left loved ones at Citadel based on reputation but later discovered that standard practices fell painfully short of expectations—a grave disappointment compounded by reports from other family members facing similar challenges. In contrast with more favorable testimonials illustrating warm interactions between attentive staff and grateful residents recovering successfully from various ailments, these darker narratives present disturbing concerns worthy of serious scrutiny regarding operational policies at Citadel Post Acute Care.

Ultimately, it is clear that while some individuals experienced exceptional care at Citadel—leaving with positive impressions—many others faced challenges so severe they prompted strong warnings against placing vulnerable relatives in such a facility again without thorough investigation into specific caregiver practices and their adherence to industry standards for quality elder care services. The disparity among these experiences may suggest inconsistencies across departments or shifts that warrant further inquiry into both staffing levels and training efficacy aimed at ensuring all patients receive adequate attention throughout their stays.

Features

Housing

  • 128 resident community capacity 128 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Phoenix Sky Harbor International (17 miles away) Phoenix Sky Harbor International (17 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Citadel Post Acute in Mesa, AZ is a skilled nursing facility offering high-quality care for seniors in need of assistance with their daily activities and medical needs. The community is equipped with various amenities to ensure the comfort and convenience of its residents.

Residents can enjoy visiting the beauty salon to maintain their personal grooming and appearance. They can also stay entertained with cable or satellite TV in their rooms or participate in activities in the gaming room or small library. For those who are technologically inclined, there is a computer center available, as well as Wi-Fi/high-speed internet throughout the community.

The dining experience at Citadel Post Acute is exceptional with restaurant-style dining provided for residents. The kitchenette in each room allows for personal meal preparation if desired. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met.

To promote an active lifestyle, the community offers a fitness room and wellness center where residents can engage in exercise programs and mental wellness activities. Planned day trips and resident-run activities are organized regularly to encourage socialization and enhance overall well-being.

Citadel Post Acute prioritizes the safety and security of its residents by providing 24-hour call systems and supervision. The staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure proper administration of medications.

Transportation arrangements are made both for non-medical purposes such as shopping or leisure outings, as well as medical appointments with healthcare providers. Move-in coordination services are provided to make the transition into the community seamless.

Within close proximity to Citadel Post Acute, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters nearby. This allows residents easy access to various amenities and services outside of the community.

Overall, Citadel Post Acute provides a comfortable living environment with comprehensive care services and a range of amenities designed to meet the diverse needs and preferences of its residents.

Nearby Places of Interest

Physicians

  • Cornerstone Family Medicine (1.2 miles)
  • Cvam (1.3 miles)
  • Valley Endocrine Associates (1.5 miles)
  • Simonmed Imaging (1.6 miles)
  • Banner Imaging East Mesa (1.6 miles)
  • Parikh, Simul Banner Md Anderson Cancer Center (1.6 miles)
  • Glick Ronald M Do (1.8 miles)

Parks

  • Greenfield Park (1.2 miles)
  • Riparian Preserve at Water Ranch (3.1 miles)
  • Finley Farms Park (4.6 miles)
  • Ashley Heights Park (6.2 miles)
  • Skyline Park (6.2 miles)

Pharmacies

  • Walgreens (1.3 miles)
  • CVS Pharmacy (1.4 miles)
  • Walgreens (1.4 miles)
  • Bashas' Pharmacy (1.9 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (3 miles)
  • Walgreens (3 miles)

Restaurants

  • Uncle Bear's Grill & Tap Greenfield (1.3 miles)
  • Red Lobster (1.6 miles)
  • Olive Garden (1.7 miles)
  • Applebee's (1.7 miles)
  • Cracker Barrel (1.8 miles)
  • Del Taco (1.9 miles)
  • MOD Pizza (2 miles)

Cafes

  • Dutch Bros Coffee (1.3 miles)
  • Starbucks (1.9 miles)
  • Over Easy (1.9 miles)
  • Starbucks (1.9 miles)
  • The Human Bean (2.1 miles)
  • Panera Bread (2.8 miles)
  • Panera Bread (5.2 miles)

Theaters

  • Superstition Springs 25 (2.8 miles)
  • AMC Mesa Grand 14 (5.2 miles)

Transportation

  • Falcon Field Airport (MSC) (3.4 miles)

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (3.9 miles)
  • Mesa Arizona Temple (5.7 miles)
  • Church of Jesus Christ of Latter Day Saints (6.1 miles)

Frequently Asked Questions

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