Citadel Post Acute

Pros

• The Citadel facility is described as a lovely place that is clean and has a pleasant smell.
• Staff members are noted to be friendly, lively, and genuinely caring about the patients.
• The therapy staff at Citadel received high praise for their support and effectiveness.
• The food provided at Citadel was mentioned positively, with some reviewers expressing satisfaction with the meals.
• Families found the overall environment of Citadel to be warm and home-like, exceeding their expectations compared to other facilities.

Cons

• The facility had poor staffing and unprofessional behavior, leading to neglect of patients' needs.
• Patients frequently experienced long delays in receiving medication and assistance from staff.
• There were significant hygiene issues, including patients not being bathed or cleaned regularly.
• Family members faced communication challenges, with calls and messages often going unanswered.
• The food served was consistently described as horrible and lacking nutrition.
• Patients were subjected to inappropriate treatment practices, such as being treated like animals during showers.
• Facilities were unhygienic, with dirty linen and medical waste left unattended.
• Staff displayed a lack of compassion for residents’ conditions and needs, aggravating feelings of guilt for families who placed their loved ones there.
• Overall patient care appeared inadequate, leading to deterioration in some residents' conditions rather than improvement.

Review

The reviews for Citadel Post Acute Care paint a stark and contrasting picture of the facility, revealing significant disparities in the experiences reported by patients and their families. While some patrons describe it as a clean, welcoming, and well-staffed environment where patients receive compassionate care, others express severe dissatisfaction with the level of service, indicating a troubling pattern of neglect and mismanagement. This juxtaposition raises critical questions about the consistency of care provided at Citadel, particularly regarding vulnerable individuals requiring specialized assistance.

Several reviewers highlighted the positive aspects of Citadel, citing its clean environment and friendly staff. One satisfied family member praised the staff's genuine concern for patients, especially mentioning how they went above and beyond to assist in therapy and recovery efforts. Another reviewer shared their initial fears based on negative feedback but was pleasantly surprised by the high standards at Citadel. They found an attentive team committed to providing necessary support during difficult times. Such glowing reviews suggest that there are indeed pockets of excellent care within the facility that reflect well on certain staff members’ dedication.

However, these positive accounts stand in stark contrast to numerous negative reviews detailing alarming lapses in patient care. Many family members reported instances of neglect where basic needs were not met—patients left unbathed or unattended for prolonged periods. One harrowing review described an elderly father who had been placed in a wheelchair each day without adequate help or attention; he succumbed to bedsores due to inadequate repositioning. Families expressed outrage over this treatment, feeling as though their loved ones were simply neglected rather than cared for in a professional setting.

In addition to personal safety concerns related to hygiene and basic care routines, several patients reported being denied timely medical attention or medication during critical hours. Communication issues compounded frustrations surrounding patient admissions—the absence of returned calls from staff made it challenging for families to stay informed about loved ones' health statuses. Instances where families found out about alarming incidents only through external sources underscored further systemic failures within Citadel’s communication protocols.

Moreover, review after review mentions unhygienic conditions within patient rooms—dirty linens strewn across floors, used medical equipment improperly discarded—and contributed to an overall atmosphere lacking professionalism and compassion from many staff members during shifts. Frustration mounted when families noted that they often had to intervene personally regarding basic hygiene practices like bathing or nutrition – an expectation they believed should be fulfilled by trained medical personnel.

The overarching sentiment among dissatisfied reviewers centered around feelings of guilt and helplessness as caregivers left loved ones at Citadel based on reputation but later discovered that standard practices fell painfully short of expectations—a grave disappointment compounded by reports from other family members facing similar challenges. In contrast with more favorable testimonials illustrating warm interactions between attentive staff and grateful residents recovering successfully from various ailments, these darker narratives present disturbing concerns worthy of serious scrutiny regarding operational policies at Citadel Post Acute Care.

Ultimately, it is clear that while some individuals experienced exceptional care at Citadel—leaving with positive impressions—many others faced challenges so severe they prompted strong warnings against placing vulnerable relatives in such a facility again without thorough investigation into specific caregiver practices and their adherence to industry standards for quality elder care services. The disparity among these experiences may suggest inconsistencies across departments or shifts that warrant further inquiry into both staffing levels and training efficacy aimed at ensuring all patients receive adequate attention throughout their stays.

Physicians

• Cornerstone Family Medicine (1.2 miles)
• Cvam (1.3 miles)
• Valley Endocrine Associates (1.5 miles)
• Simonmed Imaging (1.6 miles)
• Banner Imaging East Mesa (1.6 miles)
• Parikh, Simul Banner Md Anderson Cancer Center (1.6 miles)
• Glick Ronald M Do (1.8 miles)

Parks

• Greenfield Park (1.2 miles)
• Riparian Preserve at Water Ranch (3.1 miles)
• Finley Farms Park (4.6 miles)
• Ashley Heights Park (6.2 miles)
• Skyline Park (6.2 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Bashas' Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3 miles)
• Walgreens (3 miles)

Restaurants

• Uncle Bear's Grill & Tap Greenfield (1.3 miles)
• Red Lobster (1.6 miles)
• Olive Garden (1.7 miles)
• Applebee's (1.7 miles)
• Cracker Barrel (1.8 miles)
• Del Taco (1.9 miles)
• MOD Pizza (2 miles)

Cafes

• Dutch Bros Coffee (1.3 miles)
• Starbucks (1.9 miles)
• Over Easy (1.9 miles)
• Starbucks (1.9 miles)
• The Human Bean (2.1 miles)
• Panera Bread (2.8 miles)
• Panera Bread (5.2 miles)

Theaters

• Superstition Springs 25 (2.8 miles)
• AMC Mesa Grand 14 (5.2 miles)

Transportation

• Falcon Field Airport (MSC) (3.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.9 miles)
• Mesa Arizona Temple (5.7 miles)
• Church of Jesus Christ of Latter Day Saints (6.1 miles)