Citadel Post Acute in Mesa, AZ
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5121 East Broadway Road, Mesa, AZ 85206
For more information about senior living options: (844) 490-3973
The staff at Citadel Post Acute go above and beyond for residents, showing genuine compassion. Citadel is amazing, with kind and friendly receptionists, warm nursing staff, and top-notch therapy. The care teams are professional, attentive, and consistently go the extra mile. The nurses and CNAs are compassionate, patient, and dedicated to helping with every need. The therapy team helps residents regain strength and confidence with knowledgeable, patient therapists. The facility is clean, well-kept, and welcoming to families and visitors. Staff communicate regularly with families, providing updates to give peace of mind. Citadel staff are friendly, helpful, and deeply committed to residents and their families. The environment feels caring and supportive, with leadership that values both staff and residents. Many families would highly recommend Citadel Post Acute to others seeking quality rehabilitation care.
The facility smelled strongly of urine and feces, making it unbearable. The patient rooms were very small and double occupancy left little room for visitors. The staff never answered the phone. Personal belongings, including a wallet and a laptop, were reported stolen. The food was cold, poorly prepared, and did not meet dietary needs. Pain medications were late and call lights were ignored for long periods. Patients were not bathed regularly and some rooms were left in soiled conditions. The facility was chronically understaffed, causing delays in care and assistance. Families reported poor communication and exclusion from treatment decisions. One review alleges a relative died due to care failures (allegedly due to incompetence).Citadel Post Acute in Mesa is best suited for families whose top priority is aggressive, well-coordinated rehabilitation and a care team that genuinely engages with residents and their loved ones. The facility earns strong marks for its therapy program - physical, occupational, and speech therapy are frequently described as capable, patient, and well-equipped - and for a bedside staff that many families find compassionate and responsive. When rehab progression and daily encouragement matter most, Citadel often delivers tangible gains, and the atmosphere in the halls can feel warm, with visitors noting approachable nurses, therapists, and case managers who keep families in the loop.
But there are clear reasons to consider alternatives, especially for families prioritizing quiet, consistently attentive nursing care and a consistently calm environment. A sizable share of reviews highlights problems with staffing levels and response times, including delays in pain medication, delays answering call bells, and difficulty reaching the care team. The result, for some residents, is disrupted rest, missed care tasks, and a sense that patient needs are not always prioritized. Add crowded rooms, frequent roommate turnover, and a noticeable odor in certain areas, and the decision becomes more complicated for those who value privacy, sleep quality, and uninterrupted daily care.
The strongest positives - caring, enthusiastic staff; reliable family communication; and a clean, well-maintained facility - do offset several core concerns for many residents. Families repeatedly praise front-desk warmth, the presence of a steady, accessible care team, and the therapy staff's encouragement. When the goal is recovery, the combination of skilled therapists and a culture that treats residents like people can translate into meaningful progress, better mood, and a more hopeful outlook for both patients and families. Cleanliness and safety practices are also noted in many visits, contributing to a sense of trust in the environment.
Yet the cons are persistent enough to influence a decision, especially for those managing complex medical needs or seeking a consistently predictable daily routine. The most troubling issues cited involve understaffing in direct care, inconsistent responsiveness to call bells, and variable quality of non-clinical supports such as meals, room maintenance, and housekeeping. Several reviews recount uncomfortable room conditions - small, double-occupancy spaces with limited privacy, frequent roommate changes, and occasional odor - that can undermine sleep and comfort. Documentation and communication gaps surface in a number of negative accounts, including delayed updates to families and last-minute changes in medical plans.
Ultimately, the pros vs. cons hinge on the resident's rehab needs, vulnerability to sleep disruption, and the family's tolerance for variability in daily care. For a patient who benefits from aggressive therapy, a friendly, proactive care team, and a social, activity-rich setting, Citadel Post Acute can be a strong choice that helps regain strength and independence. Conversely, for someone who requires near-constant nursing oversight, highly predictable routines, or a pristine, quiet private room experience, the negatives may eclipse the positives and make alternatives worth pursuing.
Practical next steps include a rigorous in-person tour and conversations with multiple staff leaders to gauge responsiveness, turnover, and the specific nurse-to-patient ratios on the units. Ask for a dedicated point of contact for ongoing updates and for a realistic outline of daily schedules, medication times, and therapy blocks. Request current inspection or incident history from the state, and compare with equally rated peers in the Mesa area. If the decision leans toward Citadel, insist on a private room if possible, confirm a clear plan for pain management and call bell response, and set expectations for sleep-friendly quiet hours. If priorities skew toward consistent daily nursing care, consider competing facilities with higher staffing, tighter infection control, and more predictable daily routines to reduce the risk of the negative experiences echoed in several reviews.
128 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Citadel Post Acute in Mesa, AZ is a skilled nursing facility offering high-quality care for seniors in need of assistance with their daily activities and medical needs. The community is equipped with various amenities to ensure the comfort and convenience of its residents.
Residents can enjoy visiting the beauty salon to maintain their personal grooming and appearance. They can also stay entertained with cable or satellite TV in their rooms or participate in activities in the gaming room or small library. For those who are technologically inclined, there is a computer center available, as well as Wi-Fi/high-speed internet throughout the community.
The dining experience at Citadel Post Acute is exceptional with restaurant-style dining provided for residents. The kitchenette in each room allows for personal meal preparation if desired. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met.
To promote an active lifestyle, the community offers a fitness room and wellness center where residents can engage in exercise programs and mental wellness activities. Planned day trips and resident-run activities are organized regularly to encourage socialization and enhance overall well-being.
Citadel Post Acute prioritizes the safety and security of its residents by providing 24-hour call systems and supervision. The staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure proper administration of medications.
Transportation arrangements are made both for non-medical purposes such as shopping or leisure outings, as well as medical appointments with healthcare providers. Move-in coordination services are provided to make the transition into the community seamless.
Within close proximity to Citadel Post Acute, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters nearby. This allows residents easy access to various amenities and services outside of the community.
Overall, Citadel Post Acute provides a comfortable living environment with comprehensive care services and a range of amenities designed to meet the diverse needs and preferences of its residents.
Citadel Post Acute is located at 5121 East Broadway Road, Mesa, AZ 85206 in Maricopa County, Arizona
Citadel Post Acute on seniors.fyi includes 24 photos including images showing interior, building, physical therapy, landscaping, exercise equipment, flag, entrance, trees, and more.
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Interior
Decor
Building
Architecture
Bedroom
Trees
Dining
Landscaping
Kitchen
Lighting
Entrance
Outdoor
Seating
Palm Trees
