The Oaks

Pros

• Kevin, the tour guide at The Oaks, was very personable and provided an excellent marketing and sales experience during the visit.
• The facility is described as gorgeous, with a five-star hotel ambiance, beautiful decor, and comfortable furnishings.
• The staff at The Oaks has been wonderful and has provided significant support to residents and their families.
• The community offers a wide range of activities, including music performances, bingo, cards, and movies.
• Residents appreciate the clean and welcoming atmosphere of the facility, which features plenty of natural light and well-maintained grounds.
• The dining area is noted for its cleanliness and variety of food options available to residents.
• Many residents enjoy the friendly interactions with staff who know them by name and engage them in various activities.
• Overall impressions of The Oaks reflect a high level of satisfaction regarding care quality, ambiance, and available services.

Cons

• The rooms at The Oaks were dated and unimpressive, lacking adequate kitchen facilities.
• A family experienced frustration when their father with dementia was deemed unsuitable for the facility after a brief assessment, leading to feelings of disgrace and embarrassment.
• A reviewer mentioned that the dining area did not have linen napkins, which detracted from their overall impression.
• Some residents noted that the exercise facilities were small and had limited equipment.
• One family found the pricing of The Oaks to be expensive compared to other places they looked at.
• Despite the attractiveness of the facility, there were complaints about limited outdoor grounds and no available two-bedroom units.

Review

The Oaks, A Merrill Gardens Community, has garnered a mix of admiration and criticism from various reviewers who have toured or experienced the facility. At first glance, many visitors are struck by the community’s stunning visual appeal. Descriptions often liken it to a five-star hotel, highlighting its gorgeous decor, welcoming grand entrance with a 2-1/2-story foyer, and overall cleanliness. The atmosphere is consistently reported as bright and airy, creating an inviting environment for both residents and visitors alike.

A number of guests were particularly impressed by the staff at The Oaks. Many reviewers noted the personable nature of the staff members during tours, with individuals like Kevin receiving repeated praise for their professionalism and engaging demeanor. Residents and their families appreciated how well staff seemed to know the individuals living there—often addressing them by name—which helped enhance a sense of community. Additionally, several reviews mentioned meals served in pleasant dining areas that contributed to a positive experience, despite some noting that linen napkins were not provided. The food quality was frequently lauded as excellent; however, one review pointed out dissatisfaction with certain culinary offerings.

Despite its many strengths, The Oaks also faced criticism regarding certain aspects of functionality within its living spaces. While the common areas received high marks for aesthetics and upkeep, some prospective residents expressed disappointment in the actual rooms available for occupancy. Reviewers found them dated or lacking in essential amenities such as full kitchens—a significant consideration especially for those seeking more independence or convenience. Additionally, while some acknowledged that various activities were organized within the community—including bingo games and musical performances—others felt that certain facilities like exercise areas were limited in scope.

The community's commitment to providing engaging activities was highlighted positively across multiple reviews; residents have enjoyed movie nights featuring live music performances and other social events aimed at fostering connection among residents. Many families felt reassured about their loved ones' welfare due to these programs being readily available alongside highly regarded staff support. Various options for leisure ensured there was never a dull moment at The Oaks.

Unfortunately, not all experiences were positive at The Oaks; one review described a frustrating encounter involving an assessment process for a potential resident with dementia who ultimately did not meet eligibility requirements due to perceived behavioral concerns. This particular reviewer expressed dismay over poor communication from management following initial interest—leading to wasted time when they found themselves traveling considerable distances for what turned out to be ineffective discussions about placement opportunities.

Overall impressions of The Oaks were generally favorable among those visiting or dealing with family members residing there; many highlighted its cleanliness and suitability for different care needs such as memory care or assisted living arrangements. However, challenges related to specific room designs coupled with occasional miscommunication suggest that prospective clients should conduct thorough research before making decisions based solely on aesthetic appeal or initial interactions during tours—ensuring they align closely with personal expectations and needs regarding suitable accommodation options within this appealing yet sometimes imperfect facility. In conclusion, while The Oaks presents itself as an attractive option for senior living through its stunning design features and friendly staff interactions paired with numerous recreational activities—all crucial elements desired in such communities—it also faces scrutiny surrounding logistical considerations concerning room layouts compatibility along value-driven conversations around care necessities aligned alongside client needs over extended periods of time amidst evolving circumstances surrounding individual health conditions requiring specialized attention when navigating these critical transitions into assisted living environments.

Physicians

• Trinity ENT (0.1 miles)
• Ironwood Cancer & Research Centers (0.2 miles)
• The CORE Institute - Gilbert (0.3 miles)
• Dignity Health Comprehensive Clinic (0.4 miles)
• Desert Sky Dermatology (1.4 miles)
• One Medical (2 miles)
• Arizona Sun Family Medicine (3 miles)

Hospitals

• Mercy Gilbert Medical Center (0.3 miles)

Restaurants

• Culver's (0.4 miles)
• McDonald's (1 miles)
• Arriba Mexican Grill (1 miles)
• Wendy's (1.1 miles)
• Someburros (1.4 miles)
• Chick-Fil-A (1.5 miles)
• In-N-Out Burger (1.6 miles)

Cafes

• Starbucks (1 miles)
• Black Rock Coffee Bar (1.6 miles)
• Dutch Bros Coffee (2.7 miles)
• Peixoto Coffee Roasters (5.5 miles)

Pharmacies

• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.5 miles)

Theaters

• Harkins Theatres SanTan Village 16 (1.9 miles)
• Chandler Crossroads 12 (2.4 miles)

Places of Worship

• Saint Mary Magdalene Catholic Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (2.7 miles)
• Church of Jesus Christ of Latter Day Saints (4.2 miles)
• First United Methodist Church of Gilbert (5.2 miles)

Parks

• Crossroads Green Belt (2.1 miles)
• Layton Lakes Park (2.4 miles)
• The Arbors Park (2.5 miles)
• Ashley Heights Park (3.8 miles)
• Desert Sky Park (4 miles)
• Finley Farms Park (4.1 miles)
• Cortina Neighborhood Park North (4.6 miles)

Transportation

• Chandler Municipal Airport (CHD) (3.8 miles)
• General Aviation Center (4.8 miles)
• Phoenix-Mesa Gateway Airport (AZA) (4.9 miles)