The Center At Val Vista

Cons

• The staff don't come when alarms are pulled and are rude.
• The food always came cold and the person barely ate.
• Not good for the elderly, especially those with Dementia.
• People yelling for help, but no one comes.
• The facility is understaffed and doesn't show much care or concern.
• Horrible place with rude staff who lie and are uncaring.
• The girls working up front are very rude and spend too much time on their phones.
• The care is not as promised, requests are not followed through on, and there is a lack of PT sessions.
• Difficult to reach administrators to address concerns about care and PT.
• Continual problems with supplies being out of stock, making it frustrating for patients and their families.
• The facility feels sterile and unwelcoming, not homey.
• Meals often do not meet dietary needs or preferences, despite multiple discussions with Nutrition staff.
• Some therapists were unengaged during sessions and aids were unhelpful or rude in responding to requests for assistance.

Review

When it comes to choosing a nursing facility for your loved ones, the importance of careful consideration cannot be overstated. Reviews from individuals who have experienced the services first-hand can offer valuable insights into the quality of care provided. In this article, we will examine a range of reviews for a particular nursing home facility.

One recurring concern expressed by multiple reviewers is the risk of falling within the facility. These individuals highlight that the rooms may not be suitable, as they present fall risks. This raises concerns about the level of safety and attention given to elderly residents, particularly those with dementia. Several incidents were reported where alarms were pulled but staff failed to respond promptly or at all. This lack of responsiveness coupled with rudeness from some staff members paints a troubling picture.

Another area of dissatisfaction revolved around the quality and temperature of the food provided. One reviewer mentioned that their mother consistently received cold meals and had consequently lost her appetite. This is particularly concerning as proper nutrition is crucial for elderly individuals, especially those in need of extra care. Additionally, these reviewers felt that the facility was understaffed and showed little genuine concern for residents' well-being.

However, not all feedback was negative. One individual expressed gratitude toward the nursing team, CNA's (Certified Nursing Assistants), Physical Therapist (PT), Occupational Therapist (OT), and even specific kitchen staff members who went above and beyond to accommodate dietary restrictions. They commended their effort in ensuring safety while also acknowledging positive interactions observed between staff members and patients. Another reviewer highlighted a specific night aid named Chelsea who consistently displayed kindness, compassion, and promptness in responding to calls for assistance.

Moving on to areas that warrant improvement, one reviewer shared their disappointment with certain aspects of care provided during their mother's stay at the facility. They mentioned receiving inconsistent levels of care despite friendly interactions with staff members. The lack of follow-through on requests such as bathing and physical therapy sessions raised concerns about the overall quality of care. Their attempts to reach administrators for clarification were met with frustration and silence. This reviewer also expressed frustration with the limited availability of supplies.

Lastly, another reviewer noted that while the facility appeared clean and modern, it lacked a welcoming or homey atmosphere. They praised the individual bathrooms and showers in each room, as well as the comfortable beds. However, they found meal services lacking in terms of accommodating specific health conditions such as diabetes and heart conditions. Furthermore, some aides exhibited unhelpful and rude behavior, causing delays in assistance when requested.

In conclusion, these reviews present a mixed picture of the nursing facility under examination. Concerns were raised regarding fall risks, unresponsive staff members, poor food quality, inconsistent care provision, and lack of adequate supplies. On the other hand, positive experiences were shared about certain individuals who demonstrated compassion and dedication to their roles. When considering this facility for your loved ones' care needs, it is essential to carefully weigh both the positive and negative aspects highlighted by reviewers before making a decision.

Physicians

• Ironwood Cancer & Research Centers (0.1 miles)
• Trinity ENT (0.3 miles)
• The CORE Institute - Gilbert (0.4 miles)
• Dignity Health Comprehensive Clinic (0.5 miles)
• Desert Sky Dermatology (1.5 miles)
• One Medical (2.1 miles)
• Arizona Sun Family Medicine (3 miles)

Restaurants

• Culver's (0.3 miles)
• McDonald's (1 miles)
• Arriba Mexican Grill (1.2 miles)
• Wendy's (1.2 miles)
• Papa Chevo’s Taco Shop (1.5 miles)
• Someburros (1.5 miles)
• Chick-Fil-A (1.6 miles)

Hospitals

• Mercy Gilbert Medical Center (0.3 miles)

Cafes

• Starbucks (1.2 miles)
• Black Rock Coffee Bar (1.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Peixoto Coffee Roasters (5.4 miles)

Pharmacies

• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• Walmart Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Theaters

• Harkins Theatres SanTan Village 16 (2.1 miles)
• Chandler Crossroads 12 (2.3 miles)

Places of Worship

• Saint Mary Magdalene Catholic Church (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (2.8 miles)
• Church of Jesus Christ of Latter Day Saints (4.1 miles)
• First United Methodist Church of Gilbert (5.2 miles)

Parks

• Crossroads Green Belt (2.2 miles)
• Layton Lakes Park (2.3 miles)
• The Arbors Park (2.6 miles)
• Ashley Heights Park (3.9 miles)
• Desert Sky Park (4.2 miles)
• Finley Farms Park (4.3 miles)
• Cortina Neighborhood Park North (4.7 miles)

Transportation

• Chandler Municipal Airport (CHD) (3.6 miles)
• General Aviation Center (5 miles)
• Phoenix-Mesa Gateway Airport (AZA) (5.1 miles)