Lund Home Hospice Of The Valley in Gilbert, AZ

Pros

• The staff showed kindness, attentiveness, and compassion.
• The staff's genuine empathy was deeply appreciated.
• The facility is wonderful for those facing life's hardest moments.
• The staff treated loved ones with kindness and respect.
• The environment is warm and comforting, and the staff are genuinely compassionate.
• The staff kept patients from pain and were understanding of families' grief.
• The place is wonderful, and every person is incredibly nice.
• Maria Cramer was the best nurse, truly caring and compassionate.
• The staff make visitors feel like family.
• The Lund Home is beautiful, clean, and wonderfully appointed.

Cons

• A nurse was accused of not having time to sit with a patient to feed him, implying a lack of compassion from the staff.
• The reviewer described horrific care with a complete lapse in comfort, communication, respect, humility, and empathy toward the grandmother.
• One reviewer labeled the facility a cold, cruel place that should be shut down ASAP.
• Another account described a dying mother being left shivering in bed for hours without attention, fluids, or food.
• Nurse Deb was criticized for alleged indifference, with claims that she didn't care about the grandmother and that her job was to make sure they die.
• One nurse was described as having caused the most traumatic experience due to incompetence.

Review

Lund Home Hospice Of The Valley in Gilbert is best suited for families who place a premium on a warm, home-like setting where compassion and dignity are at the center of end-of-life care. This community works well for those who want the patient surrounded by empathetic clinicians in a serene, nicely appointed environment, where families can be present and guided through difficult hours. It suits households seeking consistent emotional support for loved ones and practical help with pain and symptom management, delivered with a personal touch rather than a cold, clinical distance. In short, this is a strong fit for families chasing peace, politeness, and a sense of being cared for like a close-knit family.

Those who may want to consider alternatives are families that require highly uniform clinical oversight and flawless, 24/7 reliability, day in and day out. When there are concerns about inconsistent staffing, or if language barriers and rapid, urgent communication are likely to complicate care, other providers with more standardized bedside coverage may be preferable. Families who need very aggressive, overt medical interventions or who have experienced prior lapses in hydration, timely medication administration, or clear care plans may find this setting challenging unless proactive steps are taken to demand steadier coverage and clearer accountability.

The strongest pros here are concrete: genuinely compassionate staff, a homey, clean, and aesthetically calming environment, and strong family accessibility. Multiple reviews emphasize staff kindness, empathy, and a patient-centered approach that can bring real comfort during the most emotional hours. Families repeatedly note the ability to be present, to have questions answered, and to receive ongoing emotional support from nurses, social workers, and aides. The physical setting - a facility that feels welcoming with private rooms and accessible outdoor spaces - helps reduce the clinical chill that can accompany hospice care and makes it easier for loved ones to stay close without feeling crowded or institutionalized. When these relational strengths align, they offset the fear and stress of end-of-life transitions with tangible consolation.

Nevertheless, the main cons are real enough to influence decision-making. A subset of reviews describes lapses in attentiveness or communications - night-time gaps, concerns about timely hydration, and disagreements among staff about the patient's medical reasoning. There are reports of a few individuals having intensely negative experiences, including accusations of neglect or impersonal care, which cannot be dismissed in a decision that hinges on trust. The variability in staff experience - where most are praised for compassion while others are cited for missteps or inconsistent messaging - means one must approach enrollment with a plan for proactive governance: insist on a stable care team, request routine updates, and push for clear, written care plans.

Given the mix, a practical pathway emerges. Prospective families should schedule a focused visit with the care director and request to meet the actual bedside team, not just the onboarding staff, to gauge consistency and responsiveness. Ask for a clearly defined plan of care, including pain and symptom control protocols, hydration strategies, and nightly attention routines. Inquire about language support and family areas, and request a confirmed point of contact for emergencies. If possible, arrange a trial period or staged introduction to ensure the team can deliver the level of attentiveness promised, and document any concerns early to prevent erosion of trust.

Ultimately, Lund Home Hospice Of The Valley is a compelling option for families seeking a compassionate, emotionally attuned hospice experience in a tranquil Gilbert setting. For those who prioritize warmth, dignity, and continuous family involvement, the pros frequently translate into meaningful relief for both patient and loved ones. Yet the decision warrants caution: the uneven reports on care consistency and communication mean a diligent, exit-ready plan is essential. When the care team is solidified and expectations are aligned, this community can be a profound source of peace at the end of life; when gaps appear, alternatives with more uniform oversight may serve better.

This part of Gilbert, Arizona, offers a convenient and vibrant community for senior living. With several medical facilities in close proximity, including the Dignity Health Comprehensive Clinic and Mercy Gilbert Medical Center, residents have access to quality healthcare services. There are also a variety of dining options such as Culver's, Arriba Mexican Grill, and Chick-Fil-A, as well as popular coffee shops like Starbucks and Black Rock Coffee Bar. In addition, there are multiple pharmacies nearby for easy medication management. For recreation and relaxation, several parks are within a short drive, providing opportunities for outdoor activities. The area is also well-connected with transportation options like the Chandler Municipal Airport and Phoenix-Mesa Gateway Airport nearby. Overall, this neighborhood offers convenience and amenities that cater to the needs of seniors looking for a comfortable and active lifestyle.

Physicians

• Dignity Health Comprehensive Clinic (0.1 miles)
• Trinity ENT (0.2 miles)
• The CORE Institute - Gilbert (0.2 miles)
• Ironwood Cancer & Research Centers (0.4 miles)
• Desert Sky Dermatology (1.2 miles)
• One Medical (1.7 miles)
• Arizona Sun Family Medicine (2.8 miles)

Hospitals

• Mercy Gilbert Medical Center (0.3 miles)

Restaurants

• Culver's (0.5 miles)
• Arriba Mexican Grill (0.8 miles)
• McDonald's (0.8 miles)
• Wendy's (0.8 miles)
• Someburros (1.1 miles)
• Chick-Fil-A (1.2 miles)
• In-N-Out Burger (1.3 miles)

Cafes

• Starbucks (0.7 miles)
• Black Rock Coffee Bar (1.9 miles)
• Dutch Bros Coffee (3 miles)

Pharmacies

• Walmart Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2.7 miles)

Theaters

• Harkins Theatres SanTan Village 16 (1.7 miles)
• Chandler Crossroads 12 (2.6 miles)

Places of Worship

• Saint Mary Magdalene Catholic Church (1.7 miles)
• Church of Jesus Christ of Latter Day Saints (2.5 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)
• First United Methodist Church of Gilbert (5.1 miles)

Parks

• Crossroads Green Belt (1.8 miles)
• The Arbors Park (2.4 miles)
• Layton Lakes Park (2.7 miles)
• Ashley Heights Park (3.5 miles)
• Desert Sky Park (3.8 miles)
• Finley Farms Park (3.9 miles)
• Cortina Neighborhood Park North (4.5 miles)

Transportation

• Chandler Municipal Airport (CHD) (4 miles)
• General Aviation Center (4.6 miles)
• Phoenix-Mesa Gateway Airport (AZA) (4.7 miles)