St Croix County Nursing Homes in New Richmond, WI

Pros

• The facility is beautiful with large private rooms for each resident.
• The staff are amazing and provide the best care and support possible.
• The family feels fortunate and can rest easy knowing the mother is well cared for.
• The facility is very clean and well kept.
• The residents are cared for, and the staff are well qualified and thorough.
• The rehab team is wonderful and the long-term care rooms are spacious and well set up.
• The facility offers a full range of PT equipment, billiards, planned activities, and a salon.
• All rooms are private, adequately sized, and have private bathrooms with wheelchair accessibility.

Cons

• The reviewer’s grandfather was starved to death in the facility.
• The reviewer’s 97-year-old mother suffered many indignities while living at St. Croix Health Care Campus in long-term care.
• The facility was always short-staffed and there was poor communication between shifts of nurses and CNAs.
• The reviewer’s mother lost over 30 pounds in six months, had bruising of unknown origins, developed a pressure sore on her toe, contracted pneumonia, a UTI, and an eye infection.
• Videos showed CNAs performing peri-care on her mother without gloves.
• The reviewer’s mother was denied basic human dignities such as routine toileting, preferred foods, and compassionate care.
• The place was an absolute disgrace.
• The reviewer’s mother died in the facility, and entrusting her care to them would be one of the greatest regrets of the reviewer.

Review

St Croix County Nursing Homes in New Richmond is best suited for families seeking a long-term residence with strong rehab potential and a comfortable, private-room environment. It is particularly attractive for loved ones who require substantial therapy post-hospitalization or surgery, and for those who prize a clean, well-kept setting with spacious rooms that can be personalized. The facility’s winning combination of private accommodations, visible attention to cleanliness, and a salutary focus on rehabilitation makes it a compelling option for steady, assisted living care in the St. Croix County area.

The core strengths lie in the quality of staff and the breadth of rehabilitative resources. Reviews highlight an experienced, thorough care team and a rehab department described as wonderful and capable. The setting features large private rooms with private bathrooms that are wheelchair accessible, built-in seating and shelves for personalization, and accessibility features designed to support daily living. Beyond basic care, the site offers a full range of PT equipment, planned activities, billiards, and even a salon, signaling a real emphasis on activity and engagement that can support recovery and ongoing quality of life.

However, serious red flags emerge in the negative experiences. A couple of reviews recount severe neglect and mistreatment, including weight loss, pressure injuries, infections, and inadequate caregiver responsiveness, supplemented by reports of short-staffing and poor cross-shift communication. One account describes investigation findings by the State Department of Human Services, suggesting violations of state and federal standards. Such accounts cannot be dismissed, and they underscore a fundamental risk: for some residents, staffing consistency, attentiveness, and respect may be uneven, and that risk deserves careful scrutiny.

These strong positives do not fully compensate for the most troubling cons unless decisive safeguards are in place. The rehab-focused strengths and the upscale atmosphere can offset concerns for families prioritizing recovery and environment, provided staffing levels, oversight, and communication are reliably solid across all shifts. If a loved one is prone to needs that require vigilant nursing attention and consistent, compassionate care, the facility’s past issues warrant extra diligence: ask for current staffing ratios, review ongoing quality assurance measures, and verify that there is a clear, enforceable care plan with regular updates and transparent family communication.

For families evaluating options, concrete steps matter. Schedule in-person visits with administrators and the rehab director; request to see recent staffing data, incident reports, and any corrective action plans. Speak with current residents and family members about shift-to-shift reliability and the consistency of care during evenings and weekends. Review the most recent state inspections and any follow-up improvements, and ask how the facility handles transitions, particularly when moving in from out of state, as several reviews note a supportive onboarding experience. Ensure there is a dedicated social worker or care coordinator available to manage transitions, services, and any required documentation.

Bottom line: St Croix County Nursing Homes offers a compelling blend of attractive, modern accommodations and strong rehab capabilities that can substantially enhance recovery and daily living for many residents. The facility is an excellent choice for families prioritizing a high-quality environment with robust therapy options. Yet the serious concerns raised in a subset of reviews cannot be ignored. For those who insist on consistently impeccable staffing, flawless cross-shift communication, and documented, ongoing adherence to care standards, it is prudent to compare alternatives with proven, steady staffing patterns. Informed families will approach a decision here with clear questions, site visits, and a plan to monitor care closely from day one.