St Croix County Nursing Homes

Pros

• The facility is beautiful with large private rooms for each resident.
• The staff are amazing and provide the best care and support possible.
• The residents are well cared for and the staff are thorough and well qualified.
• The rehab team is wonderful and the long-term care rooms are spacious and well set up.
• The facility is very clean and well kept.
• The facility offers a full range of amenities, including PT equipment, billiards, planned activities, and a salon.
• All rooms are private, adequately sized, and can be personalized with decor, with private bathrooms.

Cons

• They state that their grandfather was starved to death in that place.
• They report their 97-year-old mother suffered many indignities, with chronic understaffing and poor communication between shifts.
• They note the mother lost over 30 pounds in six months, had bruising of unknown origin, a toe pressure sore, pneumonia, a UTI, and an eye infection.
• They installed a video camera and observed CNAs without gloves performing peri care on their mother.
• They say their mother was often left alone without any comfort, care, or attention during the 3-11 shift.
• They mention the State DHS - Division of Quality Assurance conducted an investigation and found sufficient evidence to confirm violations of state/federal laws.
• They state their mother died in the facility, and entrusting her care there remains one of their biggest regrets.
• They describe social worker Lisa Lehey as condescending, uncaring, and disrespectful.
• They call the place an absolute disgrace.
• They note that their mother's dementia and advanced age made her not a good fit for being in this facility.

Review

The collection of impressions about St. Croix Health and Rehab, along with the nearby health care center and related facilities, paints a picture of a place that can be a source of real comfort and relief for families, even as it has drawn serious criticisms from others. Across several accounts, families express gratitude for beauty, cleanliness, and a level of care that gives them peace of mind when a loved one needs long-term residence or rehab after surgery or hospitalization. The descriptions of the physical campus and the day-to-day care feel distinctly positive in many passages, underscoring a sense that the facility can be a steady, supportive home for residents who require ongoing assistance.

Several reviewers emphasize the high quality of the staff and the warmth of the caregivers. One reviewer specifically notes that the facility's staff have been "AMAZING" and provide the best care and support possible, helping the family feel "fortunate" and rest easy knowing their mother is well taken care of. The sentiment recurs: a skilled, responsive team that meets residents where they are, with a commitment to consistent attention and supportive communication. This kind of praise is often tied to the ability of the staff to handle long-term care needs, wraparound rehab services, and daily routines with patience and respect. The sense of a trustworthy, attentive environment is a recurring thread.

The physical environment and the scope of amenities also come in for strong praise. Reviewers describe large private rooms for residents, with generous and adaptable spaces that can be personalized. An emphasis on privacy and accessibility appears to matter greatly to families: every room reportedly has a private bathroom that is wheelchair-accessible, with features like handheld showers and built-in seating. The facility's recreation and rehabilitation resources are highlighted as well - private rooms that feel comfortable, a full set of physical therapy equipment, and engaging amenities such as billiards, planned activities, and a salon. The long-term care rooms are described as spacious and well set up for personalization, including built-in shelves for keepsakes and the option to put up photos, all of which contribute to a homier, more dignified living space.

Beyond the rooms themselves, several accounts touch on the practical aspects of transitioning care. One account describes a family moving a relative from Minnesota to Wisconsin and finding the staff exceptionally helpful in navigating the bureaucracy of service changes and SSI across state lines. The staff are praised for walking the family through "everything that needs to be done," leaving them with a concise task list and a dramatically reduced stress level. This same review also highlights the facility's ability to coordinate care smoothly during transitions, a crucial factor for families facing complex service shifts. The overall tone from these notes is that the facility can be a reliable partner for families during challenging times, not just a place to reside.

Another positive thread centers on the comprehensive scope of services available to residents and the sense that the facility is well-equipped to support post-surgery rehab, hospitalization recovery, or as a long-term home. The rehab team is singled out as wonderful, and there's a clear appreciation for the combination of physical therapy resources, a supportive social environment, and accessible design that makes daily life feasible and less stressful for residents and their families. The ability to settle in with private rooms and dedicated care teams appears to be a meaningful part of why families feel reassured and optimistic when their loved ones move into the facility.

Against these favorable narratives, a starkly different and highly distressing account is presented by another reviewer. This account centers on a family member who alleges severe neglect and harm during care in the same general network of facilities. The reviewer describes a sequence of alarming health declines - significant weight loss, bruising of unknown origin, a pressure sore, pneumonia, a urinary tract infection, and an eye infection - accompanied by claimed lapses in care, such as peri care without gloves and moments when the mother was left alone during an overnight shift. The reviewer asserts that the health care environment failed to honor basic dignity and comfort, and that a camera was installed in the room to document care. They report that the state regulatory authority conducted an investigation and found sufficient evidence to support violations of state and federal law, with implications about care standards and person-centered needs.

That same account is candid about the human dimensions of the tragedy: the mother, who had dementia and advanced age, reportedly did not receive timely or adequate care, including preferred foods and routine toileting, and the social work experience was described as condescending and uncaring. The reviewer characterizes the facility as an "absolute disgrace" and expresses deep regret over entrusting care to it, noting that the patient ultimately died in the facility. The emotional intensity of this narrative is underscored by the personal stakes - the reviewer frames this as one of the biggest regrets of their life, a stark contrast to the hopeful, grateful tone of the other accounts.

Taken together, these reviews illustrate a broad spectrum of experiences within the same care ecosystem. On one hand, families consistently report a well-kept campus with spacious private rooms, a thorough and compassionate staff, and robust rehab and activity options that help residents thrive. They describe practical supports that ease transitions, such as guidance through regulatory and service changes and personalized room setups that allow loved ones to feel at home. On the other hand, a separate account highlights grave concerns about neglect and risk, supported by serious allegations, an official investigation, and a poignant loss. This juxtaposition underscores how care quality can vary - potentially depending on shifts, staffing levels, and individual circumstances - and it invites prospective families to gather as much information as possible, visit in person, speak with staff across shifts, review regulatory records, and listen to multiple family voices before making a decision.

In the end, the narratives converge on a single theme: the choice of a long-term care or rehab facility is deeply personal and consequential. For some families, the facility represents security, dignity, and dependable care delivered by a team that treats residents - and their families - with respect. For others, serious concerns about safety, communication, and the quality of daily care have shaped painful memories and lasting regrets. Anyone weighing this facility should consider both the tangible strengths - clean, well-appointed spaces; accessible design; engaged rehab teams; and organized transitions - and the potentially severe risks highlighted by the most critical accounts. A careful, nuanced approach - checking up-to-date inspections, talking to current staff and residents, and seeking honest, firsthand perspectives - will be essential in forming a well-rounded view.

Physicians

• Hudson Hearing Clinic (1 miles)
• New Richmond Clinic (1 miles)
• Associated Eye Care (1.2 miles)
• Persing James S MD Psychiatric Consultants of Western Wisconsin (12.7 miles)
• Bluestone Physician Services (13 miles)
• Christenson Vision Care (13.2 miles)
• HearingLife (13.3 miles)

Restaurants

• Azul Tequila (1.2 miles)
• McDonald's (1.2 miles)
• Huey's Bar (1.3 miles)
• Wild Badger (1.4 miles)
• China House (2.3 miles)
• Culver's (2.3 miles)
• Royal Buffet Family Re (2.4 miles)

Cafes

• Not Justa Cafe (1.3 miles)
• Jewelltown Roastery (4.8 miles)
• Magpie Coffeehouse and cafe (4.8 miles)
• Marine Cafe (11.2 miles)
• Dock Cafe (12.9 miles)
• Starbucks (14.1 miles)

Transportation

• U-Haul Moving & Storage (1.3 miles)
• U-Haul Neighborhood Dealer (2 miles)
• Outdoor Obsession Taxidermy (3.4 miles)
• U-Haul (9.4 miles)

Theaters

• Old Gem Theater (1.3 miles)
• St Croix Hilltop Drive-In (10.8 miles)
• Hudson Cinema 9 (13.4 miles)

Pharmacies

• Family Fresh Market (1.4 miles)
• Herb'n Farm & Apothecary (1.5 miles)
• Somerset Drug (5.2 miles)
• Walgreens (13.6 miles)
• Clinic Pharmacy-Osceola (13.6 miles)
• Walgreens (13.7 miles)
• CVS Pharmacy (13.8 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (1.9 miles)
• Faith Community Church (2.7 miles)
• Saint Patricks Church (7.7 miles)
• Roberts Congregational Church (9.5 miles)
• East Immanuel Lutheran Church (10.6 miles)
• NUIC Parish (11.8 miles)
• United Methodist Church (12.3 miles)

Parks

• Willow River State Park (10.1 miles)
• Square Lake Park (11.5 miles)
• William O'Brien State Park (11.9 miles)
• Jenson Memorial Park (12.2 miles)
• Castle Park (12.9 miles)
• Summer Tuesdays (12.9 miles)
• Teddy Bear Park (13 miles)

Hospitals

• Longhorn Cafe (11.4 miles)
• Stillwater Good Samaritan Center (13.3 miles)
• Ladd Memorial Hospital (13.6 miles)
• Stillwater Health System (13.7 miles)
• Hudson Hospital (14 miles)
• Hudson Hospital & Clinic (14 miles)
• Rejuvenate Medi-Spa (14.1 miles)