Kitty Rhoades Memorial Memory Care Center in New Richmond, WI

Pros

• The facility is beautiful with large private rooms for each resident.
• The staff are amazing and provide the best care and support possible.
• Families feel fortunate and can rest easy knowing their loved ones are well cared for.
• The facility is very clean and well kept.
• The rehab team is wonderful and the long-term care rooms are spacious and set up well.
• All rooms are private, adequately sized, and can be personalized with a built-in knickknack shelf and space for wall pictures.
• Each room has a private bathroom with wheelchair accessibility, handheld shower, and built-in seat in the shower area.
• The facility offers a full range of PT equipment, billiards, planned activities, and a salon.

Cons

• The grandfather was starved to death in that place.
• Anne, a 97-year-old resident, suffered many indignities while living at St. Croix Health Care Campus, with chronic short staffing and poor communication between shifts, leading to weight loss, bruising, a pressure sore, pneumonia, a UTI, and an eye infection.
• Investigators from the State Department of Human Services found violations of state and federal laws, and Anne was denied basic dignities such as routine toileting and her preferred foods.
• The social worker Lisa Lehey was condescending, uncaring, and disrespectful, and the facility was described as an absolute disgrace.
• Anne died in the facility, and entrusting her care there was described as one of the greatest regrets.

Review

This memory-care oriented community is best for families seeking a dependable, hands-on caregiving environment in the New Richmond area. It lines up well for residents who require steady daily routines, meaningful social programming, and reliable access to rehabilitation services. The strongest signals from the reviewed experiences point toward facilities that emphasize attentive caregiving, clear routines, and a setting that supports both long-term residency and post-acute recovery. For families prioritizing consistent staff presence, transparent communication, and a home-like atmosphere, this option offers a practical fit.

At the same time, serious caveats exist and must be weighed carefully. Across nearby facilities, accounts range from high praise to grave concern, with red flags including acute staffing shortages, inconsistent cross-shift communication, and care lapses that jeopardize dignity and safety. These warnings demand rigorous verification: any community under review should willingly provide staffing data, visible safety practices, and evidence of a culture that prevents neglect. If a center cannot supply transparent, up-to-date safety information and concrete measures to protect residents, alternatives should be prioritized.

On the positive side, where staffing is reliable and care is consistently attentive, the benefits are tangible. Clean, well-maintained environments, ample common space, opportunities to customize living areas, and access to rehabilitation resources translate into better mobility, recovery, and daily satisfaction. When caregiver teams demonstrate stability and respond promptly to needs, families experience clearer communication, fewer misunderstandings, and a sense that care plans are being followed. For memory care and long-term residents alike, these elements materially improve quality of life and reduce family anxiety.

The most troubling narratives describe environments overwhelmed by staffing strain, with frequent shift handoff issues, limited personal attention, and safety concerns. Real-world consequences include significant weight loss, new infections, pressure injuries, and perceived neglect. When such issues appear credible through multiple accounts, they signal a risk profile that cannot be ignored. A center that cannot demonstrate proactive supervision, consistent training, and robust incident follow-through becomes an unacceptable option for residents with complex needs, including dementia and mobility limitations.

The favorable aspects only offset the risk if there is a verifiable, ongoing commitment to safety and quality. Stable staffing ratios, transparent incident reporting, proactive family communication, and rigorous adherence to individualized care plans are non-negotiable. Recent state inspections, third-party quality ratings, and concrete examples of staff responsiveness should be readily available. If these assurances are present, the private-room environments, cleanliness, and rehab capabilities shift from potential perks to essential pillars of reliable care. Without them, the positives remain uncertain and insufficient to balance the possible hazards.

For families evaluating Kitty Rhoades Memorial Memory Care Center, a disciplined due-diligence process is essential. Begin with focused tours that allow direct observation of caregiver interactions and response times. Request current staffing schedules and turnover rates, and obtain copies of the latest state inspection reports and any corrective action plans. Speak with current residents and families about daily routines, meal quality, and how memory-care needs are managed. Compare costs, services, and safety records against several nearby options to establish a clear benchmark. If the center can demonstrate a history of safe, respectful, transparent care with responsive leadership, it stands as a solid choice for memory care in New Richmond. If not, prioritize alternatives with proven safety and quality assurances.

Physicians

• Hudson Hearing Clinic (1 miles)
• New Richmond Clinic (1 miles)
• Associated Eye Care (1.2 miles)
• Persing James S MD Psychiatric Consultants of Western Wisconsin (12.7 miles)
• Bluestone Physician Services (13 miles)
• Christenson Vision Care (13.2 miles)
• HearingLife (13.3 miles)

Restaurants

• Azul Tequila (1.2 miles)
• McDonald's (1.2 miles)
• Huey's Bar (1.3 miles)
• Wild Badger (1.4 miles)
• China House (2.3 miles)
• Culver's (2.3 miles)
• Royal Buffet Family Re (2.4 miles)

Cafes

• Not Justa Cafe (1.3 miles)
• Jewelltown Roastery (4.8 miles)
• Magpie Coffeehouse and cafe (4.8 miles)
• Marine Cafe (11.2 miles)
• Dock Cafe (12.9 miles)
• Starbucks (14.1 miles)

Transportation

• U-Haul Moving & Storage (1.3 miles)
• U-Haul Neighborhood Dealer (2 miles)
• Outdoor Obsession Taxidermy (3.4 miles)
• U-Haul (9.4 miles)

Theaters

• Old Gem Theater (1.3 miles)
• St Croix Hilltop Drive-In (10.8 miles)
• Hudson Cinema 9 (13.4 miles)

Pharmacies

• Family Fresh Market (1.4 miles)
• Herb'n Farm & Apothecary (1.5 miles)
• Somerset Drug (5.2 miles)
• Walgreens (13.6 miles)
• Clinic Pharmacy-Osceola (13.6 miles)
• Walgreens (13.7 miles)
• CVS Pharmacy (13.8 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (1.9 miles)
• Faith Community Church (2.7 miles)
• Saint Patricks Church (7.7 miles)
• Roberts Congregational Church (9.5 miles)
• East Immanuel Lutheran Church (10.6 miles)
• NUIC Parish (11.8 miles)
• United Methodist Church (12.3 miles)

Parks

• Willow River State Park (10.1 miles)
• Square Lake Park (11.5 miles)
• William O'Brien State Park (11.9 miles)
• Jenson Memorial Park (12.2 miles)
• Castle Park (12.9 miles)
• Summer Tuesdays (12.9 miles)
• Teddy Bear Park (13 miles)

Hospitals

• Longhorn Cafe (11.4 miles)
• Stillwater Good Samaritan Center (13.3 miles)
• Ladd Memorial Hospital (13.6 miles)
• Stillwater Health System (13.7 miles)
• Hudson Hospital (14 miles)
• Hudson Hospital & Clinic (14 miles)
• Rejuvenate Medi-Spa (14.1 miles)