135 South Gibson Street, Medford, WI 54451
For more information about senior living options: (844) 490-3973
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PAM is wonderful so far and has a framed information sheet for the patient rep by the bed. The patient rep was very nice and wanted to hear Mom's concerns, helping the hospital address them. The hospital told Mom how to contact the patient rep and offered to assist her in reaching him. Mom has already received more therapy, wound care for all her wounds, and more frequent staff checks than at the prior hospital (without needing to call the nurse).
The facility was inept and unhelpful. They found excuses not to care for her and to get her out. The head nurse said horrible things to her, implying her husband didn't want her back and that she should go to a nursing home and stay out of the way. The hospital privately charged the parents for four prior days. The hospital claimed the patient hadn't met hospital-criteria, causing insurance to stop paying. The family was forced to either drag her home or privately pay until a rehab bed could be found. The experience caused significant stress, pain, and frustration for the family. The meals were bland. The patient was billed for medications that insurance should have covered, with unclear denial reason. During a two-day stay, the patient received the same medications already taken and was charged for them.The incoming experience with the hospital left a bitter impression: the family describes the staff as inept and unhelpful, seemingly searching for reasons not to care for the mother who is severely disabled. They recount a pattern of excuses aimed at getting her out rather than receiving the care she needs. A particularly disturbing note was the behavior of the head nurse, who allegedly spoke cruelly to the patient when she was alone, telling her things like "your husband doesn't want you back. You need to go to a nursing home and stay out of the way." Those words are described as horrible and deeply upsetting, contributing to a sense that the hospital environment was hostile and unsupportive during a vulnerable time.
In an update to the situation, a patient representative appeared just before the mother was transported to PAM Wausau for rehab. This representative was described as very kind and engaged, demonstrating a willingness to listen and to conduct a fact-finding mission to uncover where the communication breakdown had occurred. After hearing the family's concerns, the rep asked if there was anything else that could be done, signaling a potential turning point in addressing the prior failures. The moment also underscored the hospital's recognition that something had gone wrong in the care process and highlighted an avenue for accountability and improvement.
A particularly painful aspect of the episode involved billing and discharge decisions. The family was told that the hospital had privately charged for the four days prior, even though the mother's condition had led to a determination that she no longer met the parameters of a hospital patient, resulting in the insurance no longer paying. Faced with the choices of either bringing her back home to an environment they were not equipped to handle or privately paying until a rehab bed could accept her, the family spent days - if not longer - scrambling to find a suitable facility. The account emphasizes the stress, pain, and frustration that accrues when medical and financial processes collide in the care transition for a severely disabled patient.
The positive contrast comes with PAM (the rehab facility) and the ongoing care there. The family describes PAM as wonderful so far, noting a proactive approach to communication, with a framed information sheet for the patient representative by the bed. The facility made it clear that Mom could contact the rep whenever needed, and staff were ready to help connect her to him. In terms of care, the new setting delivered noticeably more therapy, comprehensive wound care, and regular staff checks without the family having to escalate concerns to a nurse. This improvement stands in stark relief to the earlier experience and is acknowledged with gratitude toward those who are trying to help. The family also stresses that not all patients are easy, and that the people working there should not be blamed for the complexities some cases present.
The narrative also includes a separate, more straightforward critique from a two-day hospital stay elsewhere: the patient reports being given medications that the patient already takes and subsequently being charged for them, despite insurance policies that should have covered the costs. The underlying issue of billing confusion is paired with a note about bland food, painting a composite picture of a facility that did not meet expectations on multiple fronts - administrative, culinary, and financial. This fragment underscores a broader concern about how hospitals manage medication administrations, insurance claims, and patient meals, even when clinical needs are straightforward.
Taken together, the experiences paint a picture of a system with significant gaps in communication, care coordination, and patient experience. The initial encounters elicited fear and frustration, especially given the vulnerability of a severely disabled mother who clearly required comprehensive support. The arrival of a patient representative and the transfer to PAM Wausau introduced a hopeful turn, with tangible improvements in therapy, wound care, and daily supervision. Yet the billing disputes and insurance misalignments punctuated the story with a reminder that operational and financial processes can undermine patient well-being during already stressful transitions.
Overall, the accounts convey a strong plea for better care standards and clearer communication from Aspirus and its associated facilities. While there is recognition of improvement in the rehab setting and appreciation for the personnel who stepped in to help, there is also a clear call for systemic changes to prevent similar experiences for other families facing serious medical and caregiving challenges. The hope is that no other family has to endure the same combination of emotional strain, disheartening interactions, and financial ambiguity that so deeply affected this family.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Aspirus Care & Rehab - Medford in Medford, WI is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV in their fully furnished private rooms. The community also provides community-operated transportation for outings and appointments.
For those who like to stay connected, there is a computer center and Wi-Fi/high-speed internet available. Meals are served in a restaurant-style dining room where special dietary restrictions can be accommodated. There is also a small library for residents to enjoy some quiet reading time.
The care services offered at Aspirus Care & Rehab - Medford include 24-hour call systems and supervision, assistance with daily living activities such as bathing, dressing, and transfers, medication management, and diabetes diet support. The community also has a mental wellness program to cater to the emotional well-being of its residents.
Residents have plenty of opportunities for social engagement through concierge services, fitness programs, scheduled daily activities, resident-run activities, and planned day trips. Nearby amenities include two cafes, five parks, five pharmacies, six physicians' offices, ten restaurants offering various cuisines, six transportation options, ten places of worship for spiritual support, and one hospital for medical emergencies.
At Aspirus Care & Rehab - Medford, residents can enjoy a comfortable lifestyle with the support they need while experiencing a sense of community and fulfillment in their daily lives.
Aspirus Care & Rehab - Medford is located at 135 South Gibson Street, Medford, WI 54451 in Taylor County, Wisconsin
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