Information last verified:
20 Homestead Avenue, Wheeling, WV 26003
For more information about senior living options: (844) 490-3973
The staff are helpful, attentive, and quick to answer questions. They are friendly, warm, and willing to go the extra mile for residents and families. The facility provides good care and services. The nursing staff is excellent, thoughtful, hardworking, and kind. Rehabilitation therapy is top-notch. The staff create a welcoming, reassuring environment for patients and visitors. Families feel treated like part of the care team. The facility is clean and safe, with a smooth check-in process.
They described the facility as horrible, dirty, and severely understaffed, with flies and other bugs everywhere. They said it was nearly impossible to reach anyone there, with repeated transfers and no one on the floor answering. They believed the place should be investigated and shut down, and advised that no one should go there. They found the food horrible, often overcooked or cold. They criticized the staff as unprofessional and unresponsive, with poor follow-up after interviews. They stated the nursing staff had low skill and care was lacking due to being overwhelmed and understaffed. They recalled a family member dying alone with nurses who did not seem to care. They described safety lapses, such as not checking medications against patient identities and leaving patients unmoved, leading to bedsores and pneumonia.Guardian Elder Care At Wheeling is most appropriate for seniors who need short-term rehabilitation or post-acute care and for families that are prepared to be highly engaged in ongoing care. The strongest case for this community rests on a reputation for compassionate, attentive nursing and therapy teams. Several reviewers highlight warm, personable staff who are quick to respond, and multiple accounts describe therapy as a standout element, often described as top-tier or very effective. In practical terms, this facility can deliver meaningful rehab progress and a sense of security when staff are present, trained, and cooperative. It is less clearly pitched as an ideal long-term home for residents who require highly consistent, flawless daily management across many months or years, given the variability noted in the reviews.
That said, there are clear caveats that families will want to weigh heavily. Alternatives should be considered by those who prize transparent, reliable communication as a non-negotiable feature. A pattern in the reviews points to difficulty reaching administrators or floor staff, inconsistent follow-up on questions, and perception of understaffing. Several respondents describe situations where updates were delayed or nonresponsive, and some instances recounted apparent lapses in daily oversight, which can be concerning for families that cannot be physically present around the clock. For residents who need rigorous safety oversight, steady routine, and predictable contact with care managers, other options with more tightly controlled communication and staffing may be preferable.
The positive aspects of Guardian Elder Care At Wheeling do offset some of the most troubling concerns when the resident’s immediate needs align with the facility’s strengths. The presence of responsive nurses and aides, a team-oriented clinical culture, and approachable front-line staff can translate into real, tangible care quality, especially during rehabilitation episodes where consistent therapy and bedside support matter most. Cleanliness and security are frequently cited benefits in some reviews, which contribute to a sense of safety and dignity for residents. When therapy teams are engaged and caregivers demonstrate teamwork, the experience can feel personalized and proactive, reducing anxiety for families monitoring progress. In such scenarios, the pros can significantly counterbalance occasional communication gaps and sporadic service gaps.
However, the weight of the cons cannot be ignored. The most troubling patterns for many families involve difficulty in obtaining timely updates, perceived or real understaffing, and reports of poor bedside attention in certain shifts. There are enough accounts of unprofessional behavior, delayed responses, and safety lapses to warrant serious caution. Complaints range from disorganized med handling to episodes of neglect-like behavior, and even references to dramatic differences in care quality from one wing to another. These are not trivial fluctuations; they strike at the core of daily trust and reliability. In a decision framework, these cons tend to erode the rehab and comfort advantages that the facility can offer, especially for residents facing long recovery timelines or chronic care needs.
For families evaluating Guardian at Wheeling, a practical plan is essential. Prospective residents should schedule multiple visits at different times to observe how staff respond to questions and emergencies, request to speak with the administrator or director of nursing, and seek direct feedback from current residents and families about daily routines. Confirm staffing patterns, particularly nurse and aide coverage during evenings and weekends, and ask how care plans are updated and communicated to families. Tie expectations to concrete metrics: response times for call bells, regularity of family conferences, ongoing documentation of progress in therapy, and visible accountability after any incident. If pursuing admission, insist on a written care plan with clear milestones and a dedicated point of contact for daily updates.
In the final assessment, Guardian Elder Care At Wheeling is not a one-size-fits-all solution. It is a pragmatic choice for families who value strong rehabilitation potential, demonstrably caring frontline staff, and a sense of security from a monitored environment, provided that active family involvement can compensate for imperfect communication and occasional operational lapses. It is less suited for those who require unwavering day-in, day-out consistency, flawless housekeeping, and an unbroken chain of transparent updates without proactive family prompting. Given the breadth of experiences documented by reviewers, this facility rewards decisive, informed engagement from families who are prepared to advocate, verify, and insist on high standards. If the decision is made to proceed, concrete, written expectations and frequent, structured family check-ins should be built into the plan from day one.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Wheeling, WV, Guardian Elder Care At Wheeling offers a range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon for personal grooming needs and cable or satellite TV for entertainment. Community-operated transportation is also available for easy access to local attractions and events.
For those who enjoy technology, there is a computer center with internet access, and Wi-Fi/high-speed internet is available throughout the community. Residents can enjoy delicious meals in the dining room with restaurant-style dining or prepare their own meals in the kitchenette provided in each living space. Housekeeping services ensure that the environment remains clean and tidy.
To promote wellness and an active lifestyle, there is a fitness room equipped with exercise equipment. Additionally, residents can engage in social activities in the gaming room or outdoor space provided. A small library is also available for those who enjoy reading.
Guardian Elder Care At Wheeling offers 24-hour call system and supervision to ensure the safety and well-being of its residents. Assistance with daily activities such as bathing, dressing, and transfers is readily available. The staff provides medication management and follows special dietary restrictions including diabetes diets.
The community aims to stimulate mental wellness through its mental wellness program. Transportation arrangements are made both for non-medical purposes and for doctor's appointments. Move-in coordination is also offered to ease the transition process.
Residents can participate in various activities planned by the community such as fitness programs, resident-run activities, scheduled daily activities, and planned day trips. For added convenience, there are three cafes nearby along with several parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity to meet any additional needs or desires of the residents.
Overall, Guardian Elder Care At Wheeling provides a vibrant assisted living community that focuses on enhancing residents' well-being through its amenities, care services, and convenient location near essential facilities.
Guardian Elder Care At Wheeling is located at 20 Homestead Avenue, Wheeling, WV 26003 in Ohio County, West Virginia
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