War Memorial Hospital

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  • Interior

    Entrance to the Fairview Bistro, showcasing the service area.

  • Building

    Exterior view of War Memorial Hospital, showcasing its modern design and healthcare services.

  • Dining

    A menu board displaying daily specials and prices at a restaurant.

  • Exterior

    A modern healthcare facility with an entrance and parking area.

  • Natural Light

    A spacious waiting room with modern decor, featuring comfortable seating and abundant natural light.

  • Healthcare

    Exterior view of a healthcare facility with prominent signage.

War Memorial Hospital

1 Healthy Way, Berkeley Springs, WV 25411

For more information about senior living options: (844) 490-3973

3 from 75 reviews
5 stars
33
4 stars
2
3 stars
3
2 stars
4
1 stars
33

Skilled Nursing Facility

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    Overall Review of War Memorial Hospital

    Pros

    • pro The Nurses CNAs PT/OT/PTA are outstanding.
    • pro They are professional, caring and can anticipate issues before they happen.
    • pro The facility is bright and modern, and is well maintained and cleaned each day.
    • pro They were such a blessing to my family, with kindness and care that meant the world to me.
    • pro The Nina's (PT/OT/PTA) were critical to overcoming pain and restoring confidence.

    Cons

    • pro The ER wait times were unacceptably long for a hospital.
    • pro Their symptoms were ignored and they were drug tested without informing them, ending with a $300 bill for doing nothing.
    • pro The ER doctor failed to diagnose a broken ankle and gave only Tylenol for pain before sending them home.
    • pro The hospital was described as not worth recommending, with strong warnings to avoid it.
    • pro The ER nursing staff were described as mean, with family members not allowed back and overall poor care.
    • pro The nursing care in the ER was labeled horrible, and the facility was described as poorly managed.
    • pro It was called the worst hospital they've ever been to and they urged others to avoid it.
    • pro There were reports of patients waiting for hours with no triage or adequate attention, even when the waiting room was empty.
    • pro A child with an asthma attack experienced delays and subpar treatment, leading to significant distress.

    Review

    Across a broad range of patient experiences, the echoes from the emergency department and the hospital floors tell a story of stark contrasts. Some visitors describe a facility with bright, modern surroundings, compassionate caregivers, and nurses and aides who anticipate needs and provide thoughtful, professional care. Others recount long waits, miscommunications, and moments when pain and urgent symptoms seemed to be dismissed or inadequately addressed. Taken together, these accounts highlight both the strengths and the pitfalls that patients encounter in an environment designed to be a safety net during critical moments.

    Several reviews center on the tension between expectation and reality in the Emergency Room. One person recalls a wait that felt longer than expected for a hospital setting, yet still found the e-service and the doctor caring for their child to be satisfactory. In contrast, another account describes a harrowing two-hour delay during which the patient was told that nothing was wrong despite clearly concerning symptoms, followed by an impression that tests or procedures were used without full transparency. There are also remarks about the practical realities of triage and testing: stories of waiting in the ER for extended periods, being told to undergo a drug test without prior notice, and leaving with a substantial bill even when the perceived need for treatment was not met. And in some reviews, the negative experiences are so pointed that readers are cautioned to seek care elsewhere unless they have a clearly urgent or life-threatening issue, with one reviewer explicitly recommending other hospitals within a few hours' drive.

    A particularly vivid spectrum emerges around pain management and diagnostic accuracy. Several reviewers recount encounters where pain relief was not provided promptly or at all, even when pain was severe. One account describes a patient who was told to manage substantial pain after an ankle injury without adequate analgesia, while another recounts a spouse who was told the ankle was not broken despite obvious swelling and severe pain, only for later imaging to reveal multiple fractures and ligament damage. The implication in these narratives is that the ED staff either misread symptoms or opted for conservative treatment that did not align with the patient's reported experience of pain or the physical signs. In another lengthy narrative, a patient suggests that a hospital has policies or signs indicating a reluctance to dispense pain medication, which complicates the care experience for those who require relief while awaiting definitive treatment. The recurring theme is that timely, transparent communication about findings and next steps, including the rationale for pain control decisions, would significantly improve trust and outcomes in such high-stakes moments.

    Amidst these challenges, there are strong endorsements of particular teams and caregivers who stood out in a positive light. A patient recovering in a War Memorial Hospital setting offered heartfelt praise for the nursing staff, CNAs, physical and occupational therapists, and the overall environment: the facility was described as bright, modern, clean, and conducive to healing. The people there were singled out for their attentiveness and proactive approach to preventing complications before they arise. A specific shout-out went to a group of therapists - Nina, in particular - whose dedication, motivation, and encouragement were cited as critical to managing pain and restoring confidence during a two-week stay. The sentiment was that these caregivers' genuine compassion and professional skill made a difficult period markedly better and left a lasting, positive impression on the patient and family.

    Beyond a single institution, some reviewers repeatedly describe experiences marked by courteous, timely service and a sense of being treated with respect. Several readers note polite and prompt care across multiple visits, appreciating the calm, reassuring demeanor of staff and the way they help patients feel at ease in what is often a stressful setting. There are also moments of profound gratitude for compassionate acts during exceptionally difficult times, such as being cared for with grace when a family member was dying, where the care team's kindness and steadiness stood out as a bright spot in an emotionally taxing ordeal. These accounts collectively emphasize that when the team aligns with patient needs - listening, explaining, and acting with empathy - the ER experience can be deeply meaningful and healing, even in challenging circumstances.

    Yet the narrative is not uniformly favorable. Some reviews recount repeated disappointments across multiple visits, including experiences described as "horrible," with reported rudeness or dismissiveness from staff, or with an apparent mismatch between the urgency of the symptoms and the care delivered. Specific grievances include waiting in an almost empty ER for hours with little triage or communication, being told that there was no clear diagnosis or appropriate next steps, and feeling that family members were treated as barriers rather than partners in care. In one particularly critical vignette, a patient recounted a sense of being overwhelmed by busy staff and a lack of answers, culminating in a broader warning to seek care elsewhere unless absolutely necessary, especially if the issue is not a straightforward fracture or critical emergency.

    In aggregate, the collection of experiences paints a hospital landscape where care quality can sharply diverge from visit to visit and from clinician to clinician. For some patients, the experience is defined by extraordinary dedication, clear communication, and lifesaving or pain-relieving actions delivered with empathy. For others, frustration grows from long waits, perceived gaps in diagnostic acumen, inconsistent pain management, and interactions that feel brusque or lacking in transparency. The recurring thread is a call for consistent, patient-centered care: timely assessment, clear explanations about tests and treatments, thoughtful pain management, and a culture of compassion that supports patients and families through some of the most vulnerable moments of life.

    Features

    Housing

    • 16 resident community capacity 16 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    War Memorial Hospital in Berkeley Springs, WV offers a premier assisted living community with a wide range of amenities and care services to meet the needs of its residents.

    The community features a spacious dining room where residents can enjoy delicious meals prepared and served by the staff. The entire facility is fully furnished, providing comfort and convenience to all residents. There is also a beautiful garden where residents can relax and enjoy the outdoors.

    Housekeeping services are provided to ensure that each resident's living space remains clean and tidy. Move-in coordination is also available to assist new residents in transitioning smoothly into their new home. Outdoor spaces are available for residents to engage in outdoor activities or simply enjoy some fresh air.

    Residents have access to telephone services as well as Wi-Fi/high-speed internet, allowing them to stay connected with loved ones and engage in online activities.

    To meet the specific care needs of each resident, various assistance services are offered, including help with activities of daily living, bathing, dressing, and transfers. The staff is trained to provide diabetes diets and medication management for those who require it. Special dietary restrictions can also be accommodated.

    A variety of scheduled daily activities are provided to keep residents engaged and entertained within the community.

    Additionally, there are 2 cafes, 5 pharmacies, 3 physicians' offices, 9 restaurants, and 1 place of worship conveniently located nearby. In case of emergencies or specialized medical needs, there are also 2 hospitals in close proximity.

    At War Memorial Hospital's assisted living community in Berkeley Springs, WV, residents can expect exceptional care in a comfortable environment where their individual needs are met while being surrounded by convenient amenities and nearby establishments for their convenience and enjoyment.

    Nearby Places of Interest

    This specific area of Berkeley Springs, West Virginia, offers a convenient location for senior living with easy access to essential services such as pharmacies, hospitals, places of worship, physicians, cafes, restaurants, and parks. Within close proximity are multiple pharmacies including Valley Health Systems and Walgreens for medication needs. Hospitals like Hospital on a Country Road and Valley Health War Memorial Hospital are nearby for any medical emergencies. Places of worship like Wesley United Methodist Church and Southern Baptist Convention cater to different religious preferences. Numerous dining options such as Cacapon Mountain Brewing and Lockhouse Restaurant provide variety in cuisine choices. Additionally, parks like Fort Frederick State Park and War Memorial Park offer opportunities for outdoor recreational activities. Overall, this area provides a well-rounded environment with essential amenities for seniors looking to settle down in Berkeley Springs.

    Pharmacies

    • Valley Health Systems (0 miles)
    • Reed's Pharmacy (2.8 miles)
    • Epic Pharmacies (2.8 miles)
    • Walgreens (3.1 miles)
    • Homecenter Pharmacy (4.1 miles)
    • Walmart Pharmacy (16.9 miles)
    • CVS Pharmacy (17.3 miles)

    Hospitals

    • Hospital on a Country Road (0 miles)
    • Valley Health War Memorial Hospital (0 miles)
    • WVU Hospitals-East City Hospital (16.4 miles)

    Places of Worship

    • Wesley United Methodist Church (1.2 miles)
    • Southern Baptist Convention (5 miles)
    • Duckwall Church of Christ (5.3 miles)
    • Hedgesville United Methodist Church (12.5 miles)
    • Mt Zion Lutheran Church (13 miles)
    • Butlers Chapel Umc (13.6 miles)
    • Seventh-Day Adventist Church (14.3 miles)

    Restaurants

    • Cacapon Mountain Brewing (1.5 miles)
    • Ravenwood Pub (2 miles)
    • Canary Grill (2.7 miles)
    • Smokey Creek Trading Post (3 miles)
    • Potomac River Grill (4 miles)
    • Charley's Grilled Subs (4 miles)
    • Lockhouse Restaurant (4.1 miles)

    Physicians

    • Family Medicine of Berkeley Springs (1.6 miles)
    • Michael Family Practice (3.7 miles)
    • Tri-State Community Health Center (4.1 miles)
    • Child & Adult Medicine Of Clear Spring (14.4 miles)
    • Martinsburg Eye Associates (16.5 miles)
    • Martinsburg Internal Medicine (16.7 miles)
    • Berkeley Family Medicine (16.7 miles)

    Cafes

    • Charlotte's Cafe (2.2 miles)
    • 19th Hole Bar & Grill (3.9 miles)
    • Oak Barrel Cafe (8 miles)
    • A.M. Brews (15.4 miles)
    • Daily Grind (17.2 miles)
    • Panera Bread (17.5 miles)
    • Starbucks (17.6 miles)

    Parks

    • Fort Frederick State Park (10.5 miles)
    • Riverbend Membership (14.7 miles)
    • Poor House Farm Park (15.3 miles)
    • War Memorial Park (16.9 miles)
    • Saunderosa Park (17.7 miles)

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