Manor Care Health Services - Spokane

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  • Interior

    A cozy lounge area featuring comfortable seating, warm lighting, and decorative elements, designed for relaxation and social interaction.

  • Outdoors

    A serene outdoor view featuring a table amidst tall trees and nearby buildings.

  • Decor

    A cozy waiting area featuring comfortable seating and a coffee station.

  • Building

    A serene view of a hotel entrance surrounded by lush greenery and a cloudy sky.

  • Trees

    A serene outdoor scene featuring lush green grass, trees in the background, and a car parked by the road.

  • Landscaping

    A serene view of a house surrounded by tall trees and well-maintained garden.

  • Outdoor

    A serene outdoor scene featuring a white chair beside lush green bushes and tall trees.

  • Nature

    A peaceful park setting with a green lawn and tall trees, perfect for relaxation.

  • Exercise Equipment

    An interior view of a spacious rehabilitation therapy room equipped with exercise gear and bright lighting.

  • Waiting Area

    A well-equipped rehabilitation room featuring various exercise machines and seating arrangements for patients.

Manor Care Health Services - Spokane

North 6025 Assembly, Spokane, WA 99205

For more information about senior living options: (844) 490-3973

3.4 from 78 reviews
5 stars
40
4 stars
6
3 stars
3
2 stars
6
1 stars
23

Skilled Nursing Facility

Overall Review of Manor Care Health Services - Spokane

Pros

  • pro The PT and OT staff were outstanding.
  • pro The staff were helpful in teaching walking with walkers, stairs, and rest techniques to aid healing.
  • pro The staff were worth their pay, if not more.
  • pro They were always upbeat.
  • pro The shower staff were outstanding as well.
  • pro They did a wonderful job with the mom's care, and she is doing much better now.
  • pro People were nice and helpful for the most part.

Cons

  • pro The facility is dirty and unsanitary, with sticky floors, dirty bathrooms, and trash cans without liners.
  • pro It is severely understaffed and care is consistently poor, with late or missed medication administration.
  • pro Medications are sometimes given without resident consent or against their wishes, and orders are not reliably followed.
  • pro The food service is unreliable, with meals often cold and snacks rarely restocked; diabetic and sugar-free needs are not met.
  • pro The environment feels unsafe, with security concerns, periods without water, and witnessed falls without prompt assistance.
  • pro Communication is poor; calls are frequently dropped or unanswered, making it hard to obtain updates.
  • pro Billing practices are described as fraudulent, with unresolved charges and unreturned inquiries.
  • pro Cleanliness and maintenance are lacking in rooms and common areas, including privacy curtains and overall housekeeping.
  • pro The overall quality of care is so poor that reviewers advise others to avoid the facility and urge it to be shut down.

Review

What emerges from these experiences is a complex, often contradictory picture of care at a local rehabilitation and nursing facility, where room to room and shift to shift can feel entirely different. On one floor and one side of the staff spectrum, there are stories of warmth, professionalism, and genuine dedication. Families describe therapists who consistently push patients toward real progress, teaching walkers, stairs, and self-care strategies that help people heal broken parts. The physical therapists, occupational therapists, and support staff are frequently praised as outstanding and well worth the time, attention, and cost. The shower staff and aides get high marks as well, with many residents and their loved ones noting that certain caregivers went above and beyond to keep spirits up, offer practical tips, and make the best of challenging days. In short, the therapeutic team is repeatedly singled out as a bright spot, a beacon of encouragement and competence in the midst of a tough recovery journey.

Yet the other side of the coin is equally loud and persistent. Several reviewers describe facilities and operations that feel chronically stressed, understocked, and poorly managed. Food and beverages are a recurring pain point: meals arriving cold, snacks at the nurses' station often nonexistent or scarce, and even basic items like sugar-free drinks taking days to obtain. Some patients report having to leave the unit to fetch snacks or to navigate a system that seems inconsistent at best. The discrepancy between meals that feel mismatched to medical needs (for example, diabetic diets not being followed or appropriate foods not being available) and the high expectations set for recovery creates a jarring tension for residents and families alike.

The quality of medical care, including the most basic safety protocols, is another area where reviewers diverge dramatically. Several accounts describe severe lapses in care that put patients at real risk: missed or delayed medications, late administration of pain meds, and confusion around what medications patients should be receiving. One account highlights a patient who went without necessary meds for more than a day and a half, while others recount multiple delays in pain relief or inconsistent adherence to doctors' orders. The impression given by these accounts is that, for some patients, the medical team appears to struggle with organization, communication, and timely execution - an issue that elevates anxiety for families already worried about their loved ones' health.

Safety and cleanliness concerns surface in dramatic fashion in some stories. There are mentions of dirty rooms and bathrooms, sticky floors, and a general sense that basic cleanliness and maintenance have fallen behind. Specific details - curtains blocking a roommate, a window of time with a closed library needed for carpet cleaning, and outdoor areas not being properly serviced - paint a picture of a facility that can feel chaotic or neglected at times. There are also alarming anecdotes about security and safety: exterior doors that are locked in a way that can leave visitors unsure how to enter, reliance on residents or families to step in with basic safety tasks, and signs of neglect in communal spaces that should feel orderly and safe. These sections underscore a fear that vulnerable patients are not always protected as they should be in a setting designed for recovery and rehab.

Billing, communication, and administrative processes add another layer of frustration for families navigating a difficult time. Reports of confusing or fraudulent billing practices, unreturned calls and emails, and a lack of clarity around insurance and payments raise concerns about trust and transparency. One reviewer recounts a long battle with the billing office, while others note that calling the front desk or social workers can be challenging, though there are pockets of improvement when families visit in person and speak directly with staff. The sense conveyed is that the administrative side of care can be as exhausting and stress-inducing as the physical aspects of healing, especially when families feel they must fight for basic information and timely responses.

Despite the breadth of criticism, a number of reviewers do acknowledge the positive, sometimes transformative, experiences that occurred within the same facility. Some families credit the rehab team with saving and stabilizing lives, describing moments of clear, coordinated care that helped a loved one recover from serious conditions, including strokes and infections. There is gratitude for the care that did work - nurses who listened, lab results that were promptly followed up, imaging and chest x-rays completed, and medication regimens that eventually stabilized. The contrast between those successes and the darker experiences is stark, but it does exist side by side in the same facility.

For those considering placement or visitation, the overarching message is nuanced and cautionary. The strongest endorsements center on the therapy teams: their expertise, bedside manner, and persistent encouragement during rehabilitation. The strongest cautions center on staffing levels, consistency of care, food service reliability, housekeeping, and the reliability of medical and administrative processes. The reactions run from deep appreciation for what went well to urgent warnings about what fell apart, sometimes within the same building and among the same staff, depending on the day, shift, or room. Ultimately, the reviews suggest that potential residents and families should prepare to be highly proactive: visit in person, speak with multiple staff and departments, verify medications and orders, and insist on a clear plan for meals, rehab, and daily care. There is both care worth cherishing and clear cause for concern, and the path to a safe, effective, and compassionate recovery appears to hinge on vigilance, communication, and choosing the right moment and the right team within this system.

Features

Housing

  • 125 resident community capacity 125 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Spokane International (7 miles away) Spokane International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Manor Care Health Services - Spokane is an assisted living community located in Spokane, WA. This community offers a wide range of amenities to ensure the comfort and well-being of its residents. These amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each apartment, move-in coordination assistance, outdoor space for relaxation and activities, private bathrooms, restaurant-style dining options with special dietary restrictions considered, a small library for reading enthusiasts, telephone access in each apartment, transportation arrangement (non-medical), transportation to doctors appointments as needed via coordination with the staff or community-operated vehicles,, a wellness center for health monitoring and care needs such as diabetes diet management and mental wellness programs. The community also provides Wi-Fi/high-speed internet access for convenience and connectivity.

In addition to these amenities, Manor Care Health Services - Spokane offers various care services designed to support residents' daily needs and overall well-being. The community has a 24-hour call system and supervision available to ensure the safety and security of residents at all times. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided by professionals on-site. Meal preparation and service are also offered according to individual dietary preferences and restrictions.

Residents can engage in numerous activities organized by the community including fitness programs to promote physical health as well as planned day trips for recreation and exploration. Resident-run activities allow individuals to contribute their unique talents and interests while scheduled daily activities provide structure and socialization opportunities throughout the week.

The surrounding area offers convenient access to various amenities such as cafes nearby where residents can enjoy meals or beverages outside the community if desired. Parks provide green spaces for outdoor leisure activities while pharmacies ensure easy access to medications if needed. Numerous physicians are situated nearby for medical care, and a selection of restaurants accommodates different dining preferences. Transportation options are available for easy commuting, and places of worship provide spiritual support. Nearby theaters offer entertainment options for residents to enjoy, and the presence of hospitals nearby ensures that medical emergencies can be promptly addressed.

Overall, Manor Care Health Services - Spokane offers a comfortable and supportive environment for assisted living, providing a range of amenities and care services to ensure the well-being and convenience of its residents while also offering access to various amenities in the surrounding area.

Nearby Places of Interest

This part of Spokane, Washington offers a variety of amenities and services that cater to the needs of seniors. With several parks nearby, such as Indian Trail Park and Coeur D'Alene Park, residents can enjoy outdoor activities and leisurely walks. Additionally, there are pharmacies and hospitals within a short distance for easy access to medical care. Places of worship are also conveniently located for spiritual needs. A range of dining options, from fast food chains like Burger King to local favorites like Downriver Grill, provide culinary diversity. Furthermore, cafes like Starbucks and Little Garden Cafe offer cozy spots for socializing and coffee outings. For entertainment, Regal Northtown Mall is just a few miles away for movie buffs. Overall, this neighborhood in Spokane provides a well-rounded living environment with convenient amenities for seniors to enjoy.

Parks

  • Indian Trail Park (0.6 miles)
  • Webster Park (1.4 miles)
  • Franklin Park (3 miles)
  • Corbin Park (3.5 miles)
  • Ice Age floods Playground (4.3 miles)
  • Coeur D'Alene Park (4.4 miles)
  • The United States Pavilion, Expo '74 (4.4 miles)

Pharmacies

  • Yoke's Fresh Markets (0.8 miles)
  • Rosauers Supermarkets (1.9 miles)
  • Walgreens (3 miles)
  • Rite Aid (3.2 miles)
  • Medicine Shoppe (3.3 miles)
  • Professional Center Pharmacy (3.3 miles)
  • Rite Aid (3.6 miles)

Hospitals

  • Spokane Va Medical Center (0.8 miles)
  • VA Medical Center (0.8 miles)
  • Providence Holy Family Hospital Anti Coag Unit (3.2 miles)

Places of Worship

  • Prince of Peace Lutheran (1.5 miles)
  • Whitworth Chapel (4 miles)

Physicians

  • Providence Medical Group (1.6 miles)
  • Providence Family Medicine (1.6 miles)
  • NorthSide Vision Center (2.6 miles)
  • Garland Vision Source (3 miles)
  • Medical Oncology Associates PS (3.2 miles)
  • Holy Family Medical Building (3.3 miles)
  • Eye Consultants (3.3 miles)

Restaurants

  • Burger King (1.8 miles)
  • Downriver Grill (1.8 miles)
  • Zip's Drive In (1.9 miles)
  • Tecate Grill (2.3 miles)
  • The Swinging Doors (2.4 miles)
  • McDonald's (2.4 miles)
  • Rancho Chico (2.7 miles)

Cafes

  • Starbucks (1.9 miles)
  • Little Garden Cafe (2.1 miles)
  • Starbucks (3.2 miles)
  • Hold Your Grounds Espresso (3.7 miles)
  • Dutch Bros Coffee (4.3 miles)
  • Browne's Bistro (4.4 miles)
  • Atticus Coffee & Gifts (4.6 miles)

Theaters

  • Regal Northtown Mall (3.3 miles)

Transportation

  • Spokane Transit Authority Sta (4.6 miles)

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