Brookdale Nine Mile

Pros

• The caregivers at Brookdale Nine Mile are highly respected and admired for treating residents with personal concern and respect.
• Many families express peace of mind knowing their loved ones are in a caring and friendly environment where the staff is attentive to residents' needs.
• The facility is consistently described as beautiful, clean, and well-maintained, contributing to a pleasant living experience for residents.
• Family members appreciate the wonderful physical activities and social interactions provided daily for residents, enhancing their quality of life.
• Overall, many visitors recommend Brookdale Nine Mile for its memory care services due to the dedicated staff and supportive community atmosphere.

Cons

• The PA was unhelpful, and the reviewer had to clean up their husband’s room multiple times.
• There were instances of a lack of communication from the executive director, leading to dissatisfaction among families.
• The facility charged for services that were not delivered due to staffing shortages.
• Complaints about cleanliness and hygiene issues went unheard, leading to serious neglect of residents.
• Staff were spread too thin, resulting in slow responses to calls for assistance.
• Residents experienced inadequate care during COVID-19 lockdowns, with minimal mental stimulation provided.
• The food served did not match the promotional images and was often subpar or unappetizing.
• Management's responses to complaints were often vague and lacked actionable solutions, indicating complacency.
• Expenses increased dramatically without clear justification, causing frustration among families.
• The facility did not effectively follow through on promised care and services as outlined on their website.

Review

Brookdale Nine Mile has received a mixed bag of reviews from families regarding their loved ones' experiences at the facility, particularly in the context of memory care. Many reviews highlight the pleasant environment and dedicated staff, which are essential features for families seeking quality care for their loved ones with memory-related conditions. The comments reflect that the facility itself is well-maintained, visually appealing, and often fosters a sense of community among residents. Visitors who have taken tours have expressed admiration for the cleanliness of the space and found the staff to be friendly and helpful during their initial introductions.

Positive sentiments primarily focus on the caregivers at Brookdale Nine Mile. Families express appreciation for their compassion and effort in treating residents with dignity. Those who visit frequently report seeing caregivers interact warmly with residents, cultivating an atmosphere where individuals appear engaged and active within the community. These first-hand accounts emphasize how important caregiver-staff relationships can positively impact a resident’s experience, especially amid challenges associated with memory care.

However, several reviews share serious concerns about overall staff accountability and management responsiveness. Some families report needing to follow up repeatedly on issues that were promised resolutions or lack clear communication regarding care plans when they were handed over to Brookdale. This lack of consistent monitoring or timely responses has created discomfort among some family members when it comes to feeling secure about their loved one’s welfare in such an expensive setting.

An alarming number of negative comments revolve around specific incidents involving neglectful practices during crucial periods, such as lockdowns due to COVID-19. Several reviewers noted that instead of isolating infected patients appropriately, residents were confined to their rooms without adequate care or stimulation. This resulted in lapses in basic hygiene standards—some families even reported finding relatives left uncleaned for extended periods while also receiving meals that did not meet proper nutrition criteria expected from a high-end facility.

Moreover, complaints about financial transparency have surfaced throughout these reviews. Multiple families highlighted unexpected increases in costs without due justification or corresponding improvement in services rendered—leading many to feel exploited financially during an emotionally taxing time as they navigate caring for beloved family members with dementia or other ailments requiring specialized support. Instances like inadequate cleaning services or failure to address fundamental needs (such as working toilets) demonstrate a systemic issue within management's ability to deliver coherent action plans aimed at rectifying these grievances.

Ultimately, Brookdale Nine Mile presents a dichotomy between reputation and reality; while many praise its aesthetic appeal and acknowledge some staff members’ commendable efforts, serious flaws seem embedded within its operational framework. Consequently, prospective residents must approach Brookdale carefully—understanding both commendations for service quality alongside troubling reports demanding diligence before making such a life-altering decision regarding memory care placement for family members. For those considering this facility as an option, thorough exploration and continuous dialogue with management may prove vital parts of ensuring appropriate levels of accountability remain prioritized amidst circumstances demanding careful consideration.

This part of Spokane, Washington offers a variety of amenities that may be appealing for senior living. With several parks nearby such as Indian Trail Park and Webster Park, residents can enjoy outdoor activities and nature walks. In terms of healthcare, there are multiple physicians, pharmacies, and hospitals in close proximity including Providence Medical Group and Spokane Va Medical Center. Additionally, there are numerous dining options ranging from fast food chains like Burger King to sit-down restaurants like Downriver Grill. For leisure activities, there is a movie theater at Regal Northtown Mall and cafes such as Starbucks and Atticus Coffee & Gifts for social gatherings. Overall, this area provides a mix of convenience and recreational opportunities for seniors looking to settle down in Spokane.

Parks

• Indian Trail Park (0.8 miles)
• Webster Park (2.1 miles)
• Franklin Park (3.7 miles)
• Corbin Park (4.2 miles)
• Ice Age floods Playground (5.1 miles)
• Coeur D'Alene Park (5.1 miles)
• The United States Pavilion, Expo '74 (5.2 miles)

Places of Worship

• Prince of Peace Lutheran (1 miles)
• Whitworth Chapel (4.1 miles)

Physicians

• Providence Medical Group (1.1 miles)
• Providence Family Medicine (1.1 miles)
• NorthSide Vision Center (3.2 miles)
• Rockwood Urgent Care (3.6 miles)
• Lee Rhonna Arnp (3.7 miles)
• Medical Oncology Associates PS (3.7 miles)
• Garland Vision Source (3.8 miles)

Pharmacies

• Yoke's Fresh Markets (1.3 miles)
• Rosauers Supermarkets (2.4 miles)
• Walgreens (3.7 miles)
• Rite Aid (3.8 miles)
• Rite Aid (3.8 miles)
• Professional Center Pharmacy (3.9 miles)
• Rosauers Supermarkets (3.9 miles)

Hospitals

• Spokane Va Medical Center (1.4 miles)
• VA Medical Center (1.4 miles)
• Providence Holy Family Hospital Anti Coag Unit (3.8 miles)

Restaurants

• Burger King (2.4 miles)
• Zip's Drive In (2.5 miles)
• Downriver Grill (2.5 miles)
• The Swinging Doors (2.9 miles)
• McDonald's (2.9 miles)
• Tecate Grill (3.1 miles)
• Rancho Chico (3.5 miles)

Cafes

• Starbucks (2.4 miles)
• Little Garden Cafe (2.9 miles)
• Starbucks (3.8 miles)
• Hold Your Grounds Espresso (4.4 miles)
• Browne's Bistro (5.1 miles)
• Dutch Bros Coffee (5.1 miles)
• Atticus Coffee & Gifts (5.3 miles)

Theaters

• Regal Northtown Mall (3.9 miles)