Avalon Care Center – Northpointe

Pros

• The staff at Avalon Care Center is described as wonderful, caring, and compassionate, providing excellent care to patients.
• Many reviewers appreciate the cleanliness and organization of the facility, noting that it feels safe and comfortable.
• Patients have experienced significant improvements in their health and well-being due to the attentive care they received.
• Several family members express gratitude for the detailed updates and communication from staff regarding their loved ones' conditions.
• The therapy sessions provided to patients are viewed positively, with therapists being described as friendly and engaging.
• Reviewers commend the strong staff-to-patient ratio, highlighting the dedication of the staff in meeting individual needs.
• Overall experiences are characterized by admiration for the professionalism of the caregivers and a sense of appreciation for the care provided at Avalon.

Cons

• The staff act like it's their first day on the job, and there is a lack of leadership.
• Responses to requests are slow, often requiring multiple reminders before action is taken.
• The food provided is mostly unhealthy, suggesting a tight budget for meals.
• There are complaints of noise levels being disruptive, with patients yelling to be heard above loud TVs and radios.
• The facility has been described as unsecured, with no surveillance and an understaffing issue.
• Rooms were reported to be filthy and poorly maintained, with garbage left uncollected by nurses.
• The patient was made to feel rushed during meal times and reported that staff were dismissive when asked questions.
• There is criticism regarding the rough handling of patients by some staff members, showing a lack of care or respect.
• Communication about patient progress was insufficient; staff only informed family members if they inquired directly.
• One reviewer stated they would not recommend the facility to anyone due to their terrible experience with care quality.

Review

Avalon Care Center has garnered a range of reviews from family members of patients, illustrating an array of experiences that reflect the complexities inherent in long-term care facilities. Several reviewers praised the high-quality care and compassionate staff at Avalon, emphasizing their dedication and commitment to patient wellbeing. Many noted that their loved ones received outstanding therapy sessions and medical attention that helped them regain strength and competence, even when they had initially been in declining health. One reviewer shared a transformative experience where their mother, initially thought to have little time left, became stronger and happier due to the facility's attentive care and adjustments to her medication.

The physical environment at Avalon also received commendation, with several individuals highlighting its cleanliness and well-organized layout. Reviewers described spacious rooms that provided comfort for both patients and visiting families. The positive atmosphere fostered by friendly staff contributed to a sense of reassurance among family members who felt connected to their loved ones' progress through regular updates provided by caregivers. Regardless of whether they were experiencing therapeutic sessions or simply enjoying the daily activities, residents seemed to be engaged and well-cared for.

However, not all feedback was positive; some reviewers expressed serious concerns about staff shortages that appeared to affect the quality of care. Instances were cited where caregivers took an excessive amount of time responding to calls for assistance—sometimes up to 45 minutes—which led to feelings of neglect among patients needing immediate support. Another review highlighted unprofessional behavior among certain staff members who lacked interpersonal skills or empathy towards patients, creating an uncomfortable environment that detracted from overall patient experience.

In stark contrast, there were also accounts mentioning situations where communication fell short between staff and families regarding patient statuses, resulting in frustration among relatives feeling uninformed about their loved ones’ wellbeing. In one disturbing observation, the lack of hygiene practices was brought into question; specific instances were noted where nurses did not change gloves between patients or adequately wash hands after attending to different residents. Such lapses raised red flags regarding infection control measures essential within nursing home settings.

On an administrative level, some users found faults in Avalon’s operational structure as well. Reviews pointed out a lack of leadership presence on-site leading to confusion amongst staff and ineffective communication channels when addressing patient needs or resolving issues promptly. Some mentioned frustrations with meal services being rushed during mealtimes without adequate assistance or options catering specifically to dietary preferences—a significant element for residents who may struggle with food choices based on health conditions.

Despite these criticisms, many families maintained trust in Avalon Care Center's overall mission and service delivery model based on personal experiences witnessed over extended interactions with staff members over weeks or months. Time again emerged as a critical component influencing perceptions: those who experienced consistent involvement reported overwhelmingly positive observations about attentiveness from caregivers willing genuinely invested effort toward improving patients’ quality of life amidst challenging circumstances—especially considering individual vulnerabilities related directly tied back illnesses afflicting elderly populations routinely served by such centers.

In conclusion, Avalon Care Center represents a spectrum of experiences reflecting both exceptional service delivered by committed professionals alongside highlightable areas requiring improvement. The blend suggests a facility striving towards excellence yet challenged by staffing pressures inherent within healthcare sectors grappling under systemic constraints affecting operations vital towards sustaining dependability while providing compassionate end-of-life type caretaking crucially required from skilled nursing homes like theirs today—a duality essential knowledge holds weight letting prospective families weigh choices when selecting long-term care solutions fitting unique patient needs best suited accordingly across multifaceted demands encountered presently occurring across broader industry landscapes permeated therein limitless stories awaiting exploration further down those aging journeys ahead upon arrival seeking refuge inside Avalon’s walls seeking healing together!

Physicians

• Providence Pulmonary and Sleep Disorder Clinic - Spokane (0.1 miles)
• Northwest Dermatology (0.1 miles)
• Orthopaedic Specialty Clinic (0.2 miles)
• Mt. Spokane Pediatrics (0.2 miles)
• Spine Team Spokane (0.2 miles)
• Providence Urgent Care - Hawthorne (0.4 miles)
• Lee Rhonna Arnp (0.8 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Shopko Pharmacy (0.2 miles)
• Payless Drug Stores (0.4 miles)
• Rosauers Supermarkets (0.6 miles)
• Rite Aid (0.7 miles)
• Sav-On Pharmacy (1.7 miles)
• Walgreens (1.7 miles)

Restaurants

• Sonic Drive-In (0.5 miles)
• Frank's Diner (0.8 miles)
• Firehouse Subs (1.3 miles)
• Pooles Public House On (1.7 miles)
• Fizzie Mulligans (1.8 miles)
• Twigs Bistro (1.9 miles)
• McDonald's (2.4 miles)

Places of Worship

• Whitworth Chapel (0.7 miles)
• Prince of Peace Lutheran (4 miles)

Hospitals

• Providence Holy Family Hospital Anti Coag Unit (2.7 miles)
• Providence Holy Family Hospital (3.8 miles)
• Spokane Va Medical Center (4.8 miles)
• VA Medical Center (4.8 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Little Garden Cafe (4.8 miles)
• Dutch Bros Coffee (5.3 miles)
• Hold Your Grounds Espresso (5.7 miles)
• Daily Habit (5.9 miles)
• Atticus Coffee & Gifts (6.1 miles)

Parks

• Franklin Park (2.9 miles)
• Indian Trail Park (3.8 miles)
• Corbin Park (4.4 miles)
• Webster Park (4.7 miles)
• Bidwell Park (5.3 miles)
• Ice Age floods Playground (5.7 miles)
• The United States Pavilion, Expo '74 (5.8 miles)

Theaters

• Regal Northtown Mall (3 miles)