North Point Village

Pros

• The staff at the facility is described as friendly, kind, and caring, providing good care to residents.
• Many reviewers appreciate the clean environment and housekeeping standards that are generally upheld.
• One family highlights their gratitude for the support received during a difficult recovery after a fall, praising the entire team’s involvement.
• Several residents enjoy their apartments and express satisfaction with the activities offered at the facility.
• A reviewer notes that communication from caregivers is proactive, with staff reaching out to family members regarding any questions or concerns.
• The atmosphere of North Point Village is often described as warm and welcoming, making visitors feel comfortable from the moment they walk in.
• There are positive remarks about improvements in food quality with new staff taking over kitchen responsibilities.
• One individual commends the patient and attentive nature of caregivers, who take extra time to attend to residents' needs.

Cons

• There was constant staff turnover from top to bottom, leading to declining care and support.
• The activities for residents were insufficient, with many not participating due to lack of encouragement or assistance.
• Food quality deteriorated significantly after staff changes, with residents frequently complaining about small portion sizes and unappetizing meals.
• Medical care issues persisted, especially after the removal of the on-site nurse, which was a key reason for choosing the facility.
• Communication with upper management was poor; concerns raised often went unanswered and required multiple follow-ups without resolution.
• The cleanliness of the facility declined as staff turnover increased, raising concerns about housekeeping standards.
• Residents experienced delays in receiving help when using call buttons, with wait times sometimes exceeding 20 minutes.
• Families felt that the value received did not match the high costs associated with residing in the facility.
• Many residents were unhappy enough to move out within a short time frame due to various ongoing issues in care and service quality.
• A significant decline in staffing levels led to inadequate support for residents' needs, affecting overall satisfaction with their care experience.

Review

The experiences shared by families regarding various assisted living facilities, including North Point Village, reveal a complex tapestry of care and concern. While many highlight positive aspects such as caring staff members and commendable activities, the overarching theme remains one of dissatisfaction due to staffing issues, food quality, and the overall value for money.

Staff turnover is a pervasive issue across multiple reviews. Initially, families reported satisfactory experiences with their loved ones receiving adequate care. However, as time progressed, they noted a significant decline in staffing levels. This instability meant that essential services, such as medical assistance and basic daily care, fell short of expectations. One family recounted how they had been drawn to the facility because of its on-site nursing staff—an element crucial for their grandmother's medical needs. Unfortunately, when that nurse was removed from the schedule amidst high turnover rates, residents no longer received the attentive care they required.

Another recurring concern involved food quality and service during mealtime. Early impressions were often positive; however, as kitchen staff dwindled or changed hands frequently, meal options deteriorated dramatically. Families described meals as unappetizing and insufficiently portioned—characteristics that frustrated both residents and their relatives alike. Complaints about the food were numerous enough to warrant emphasizing its role in decisions to move loved ones out of these communities entirely.

Activities for residents have been described as insufficient or lacking participation encouragement due to ongoing staffing shortages. Although some mentioned a variety of events available at these facilities, many observed that without enough staff members on hand to engage residents actively—or assist them in attending these activities—the offerings were rendered ineffective. Residents who might have benefited from social interaction were left isolated without reminders or support systems prompting them to participate.

Communication with management surfaced frequently as another area needing improvement. Reviews indicated frustration over unreturned calls or lackluster responses from upper management when issues arose—particularly concerning medical care or billing disputes. Families seeking assistance felt ignored during critical times when clear communication was necessary to ensure proper care for their loved ones.

Despite all these challenges, there remain glowing praises for certain aspects of caregiving within these facilities. Many reviewers expressed genuine gratitude toward individual caregivers who demonstrated compassion and dedication amidst systemic struggles due to understaffing or administrative shortcomings. Some noted the warmth exhibited by personnel during personal interactions provided reassurance regarding resident safety and well-being—even when structural issues loomed large in day-to-day operations.

In conclusion, while several facilities enjoy commendation for their overall environment and some aspects of care delivery (such as cleanliness), it is evident that persistent problems related to workforce stability are leading to a decline in service reliability over time. As families weigh their options with respect to ensuring optimal conditions for their loved ones’ residency—from dietary choices to medical assistance—the call for increased attention from management toward enhancing staffing levels remains paramount if these communities wish not just to attract new residents but also retain long-term trust among current families navigating this difficult journey alongside them.

Located in Spokane, Washington, this area offers a variety of healthcare options including specialized clinics such as orthopaedic and pulmonary care, as well as pharmacies for convenient access to medications. There are several dining options nearby, ranging from fast food to sit-down restaurants. Places of worship and hospitals are also within a short distance, providing essential services for seniors. For leisure activities, there are cafes for socializing, parks for outdoor enjoyment, and a movie theater for entertainment. Overall, this neighborhood in Spokane presents a well-rounded and convenient living environment for seniors.

Physicians

• Orthopaedic Specialty Clinic (0.1 miles)
• Providence Pulmonary and Sleep Disorder Clinic - Spokane (0.1 miles)
• Mt. Spokane Pediatrics (0.2 miles)
• Spine Team Spokane (0.2 miles)
• Northwest Dermatology (0.2 miles)
• Providence Urgent Care - Hawthorne (0.5 miles)
• Lee Rhonna Arnp (0.9 miles)

Pharmacies

• Payless Drug Stores (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Shopko Pharmacy (0.4 miles)
• Rosauers Supermarkets (0.7 miles)
• Rite Aid (0.8 miles)
• Sav-On Pharmacy (1.8 miles)
• Walgreens (1.8 miles)

Restaurants

• Sonic Drive-In (0.6 miles)
• Frank's Diner (0.9 miles)
• Firehouse Subs (1.4 miles)
• Pooles Public House On (1.8 miles)
• Fizzie Mulligans (2 miles)
• Twigs Bistro (2 miles)
• McDonald's (2.5 miles)

Places of Worship

• Whitworth Chapel (0.9 miles)
• Prince of Peace Lutheran (4.2 miles)

Hospitals

• Providence Holy Family Hospital Anti Coag Unit (2.7 miles)
• Providence Holy Family Hospital (3.7 miles)
• Spokane Va Medical Center (4.9 miles)
• VA Medical Center (4.9 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Little Garden Cafe (4.9 miles)
• Dutch Bros Coffee (5.3 miles)
• Hold Your Grounds Espresso (5.7 miles)
• Daily Habit (5.8 miles)
• Atticus Coffee & Gifts (6 miles)

Parks

• Franklin Park (2.9 miles)
• Indian Trail Park (3.9 miles)
• Corbin Park (4.4 miles)
• Webster Park (4.8 miles)
• Bidwell Park (5.3 miles)
• Ice Age floods Playground (5.7 miles)
• The United States Pavilion, Expo '74 (5.8 miles)

Theaters

• Regal Northtown Mall (3 miles)