Aspen Quality Care

Pros

• Aspen Quality Care is described as feeling like a big extension of the family, providing a warm and welcoming environment.
• Residents receive wonderful care from sweet, supportive, and caring staff, giving families peace of mind when they cannot be present.
• The owner and staff are noted for their professionalism, friendliness, and kindness, which contribute to a secure atmosphere for residents.
• The facility offers more resources and has a fantastic backyard that residents can enjoy during the summer months.
• Families appreciate the prompt communication from staff regarding any concerns about their loved ones’ care.

Cons

• The staff failed to administer medication correctly, leading to missed doses and incorrect dosages.
• The food quality was poor, with inadequate meal options provided.
• The facility was not adequately cleaned, resulting in dirty rooms.
• Residents often received no response when pressing for assistance during the night.
• Activities advertised on the calendar rarely took place, leading to a lack of engagement for residents.
• Management became defensive when families asked questions about their loved ones' care.
• Families experienced unexpected price increases and additional fees without proper communication.
• Incidents involving falls went unreported to family members promptly as outlined in care plans.
• The overall atmosphere of the facility changed only during state evaluations, suggesting a lack of consistent care quality.
• Residents were sometimes isolated during meals, being seated facing walls with no interaction from staff or other residents.

Review

The reviews for Aspen Quality Care paint an extensive and polarized picture of the facility, showcasing starkly contrasting experiences from different families. For some, Aspen Quality Care serves as a warm, familial environment where residents receive commendable support and attention. One reviewer expressed deep appreciation for the community's smaller size, emphasizing how this creates a comforting atmosphere reminiscent of home. They highlighted the excellent care their loved one received and noted that the staff were consistently sweet, supportive, and attentive. They felt reassured about their loved one's well-being even when they weren't there to oversee things themselves. This family enthusiastically recommended the community to others seeking similar care for their loved ones.

In stark contrast, other reviews recount harrowing experiences that highlight significant shortcomings in care standards at Aspen Quality Care. A particularly alarming account came from a family who faced numerous issues during their stay. Their loved one had not received vital medication on multiple occasions, raising serious concerns regarding proper medical oversight. The situation was exacerbated by the cancellation of an anti-anxiety medication just after the passing of a spouse?an emotional blow compounded by a lack of professional courtesy and compassion.

Food quality emerged as another major point of contention among dissatisfied families. Multiple reviewers described meals that fell far short of expectations; for instance, one family shared how pizza night resulted in only potato chips being served. In another incident, when a resident requested vegetables, they were instead given yogurt?a clear indication that dietary needs and preferences were overlooked or neglected entirely. Such criticisms underscore broader complaints about staff attentiveness during mealtime and overall dining experiences within the facility.

The physical environment of Aspen Quality Care also became a topic of distress in several reviews. Reports indicated unclean rooms that sometimes went weeks without proper cleaning due to staffing shortages; instances where family members had to take it upon themselves to clean highlighting systemic inadequacies in maintenance protocols within the facility. Additionally, safety concerns were raised after reports emerged concerning falls experienced by residents with no timely communication to families from staff members regarding such incidents?contradicting promises made in care plans.

Activity engagement appeared lacking according to some families who found little evidence supporting advertised programming designed to keep residents engaged socially or mentally active within the facility's walls. Despite having calendars listing planned activities on display, these events reportedly happened infrequently?or not at all?making it feel like promises made were never realized during actual visits.

Finally, many families voiced frustration over financial transparency surrounding fees associated with care services at Aspen Quality Care?which seemed inconsistent between what was initially quoted versus final bills received once residents moved into the facility itself. Additional charges added unexpectedly only served to heighten feelings of mistrust between caregivers and family members wanting clarity around their loved ones' needs since those discussions often led toward defensive reactions rather than solutions being offered by management personnel.

Despite some individuals finding comfort in nurturing relationships forged within this setting?the overwhelmingly negative reviews concerning healthcare practices provide critical insights into what prospective clients should consider before making decisions about placing elderly relatives into assisted living arrangements at Aspen Quality Care specifically?or any similar facilities elsewhere offering comparable services without scrutiny over practical implications behind those endorsements given so openly by certain users online today.

Located in the heart of Spokane, Washington, this neighborhood offers a variety of amenities that cater to senior living. With multiple pharmacies within close proximity, accessing medication and healthcare services is convenient. Nearby physicians and urgent care clinics provide easy access to medical care. Places of worship are also located nearby for spiritual support and community involvement. A range of dining options, including cafes and restaurants, offer diverse culinary choices. Additionally, several parks provide opportunities for outdoor recreation and leisurely strolls. The neighborhood is also home to reputable hospitals and medical centers for comprehensive healthcare needs. Overall, this area combines practical amenities with a welcoming community atmosphere, making it an ideal location for seniors looking for a comfortable and convenient living environment in Spokane.

Pharmacies

• Rosauers Supermarkets (0.1 miles)
• Shopko Pharmacy (0.2 miles)
• Rite Aid (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Payless Drug Stores (0.8 miles)
• Walgreens (1.7 miles)
• Sav-On Pharmacy (1.7 miles)

Physicians

• Lee Rhonna Arnp (0.4 miles)
• Northwest Dermatology (0.5 miles)
• Providence Pulmonary and Sleep Disorder Clinic - Spokane (0.5 miles)
• Rockwood Urgent Care (0.5 miles)
• Providence Urgent Care - Hawthorne (0.5 miles)
• Orthopaedic Specialty Clinic (0.6 miles)
• Mt. Spokane Pediatrics (0.6 miles)

Places of Worship

• Whitworth Chapel (0.5 miles)
• Prince of Peace Lutheran (3.5 miles)

Restaurants

• Sonic Drive-In (0.7 miles)
• Frank's Diner (1.1 miles)
• Firehouse Subs (1.1 miles)
• Pooles Public House On (1.7 miles)
• Fizzie Mulligans (1.7 miles)
• Twigs Bistro (2 miles)
• McDonald's (2.2 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3 miles)
• Little Garden Cafe (4.5 miles)
• Dutch Bros Coffee (5.2 miles)
• Hold Your Grounds Espresso (5.5 miles)
• Atticus Coffee & Gifts (5.9 miles)

Hospitals

• Providence Holy Family Hospital Anti Coag Unit (2.6 miles)
• Providence Holy Family Hospital (3.8 miles)
• Spokane Va Medical Center (4.4 miles)
• VA Medical Center (4.4 miles)

Parks

• Franklin Park (2.8 miles)
• Indian Trail Park (3.3 miles)
• Corbin Park (4.2 miles)
• Webster Park (4.4 miles)
• Bidwell Park (5.3 miles)
• Ice Age floods Playground (5.6 miles)
• The United States Pavilion, Expo '74 (5.7 miles)

Theaters

• Regal Northtown Mall (2.9 miles)