Regency At Northpointe in Spokane, WA
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1224 East Westview Court, Spokane, WA 99218
For more information about senior living options: (844) 490-3973
The staff at Regency provide outstanding care that families sincerely appreciate. The staff's consistency demonstrates their commitment to the residents. The staff go above and beyond to make residents feel safe, cared for, and respected. The nursing staff and aides balance professionalism with care and kindness. Regular activities are vital to residents' well-being. Regency at Northpoint has a great team. The facility provides excellent care.
They describe Regency as the worst place for a loved one, alleging overmedication and bed sores due to neglect. They say staff do not care about patients and treat caregiving as merely a paycheck. They describe the facility as cold, disconnected, and lacking compassion, with care described as piss poor. They report neglect such as hair not brushed, nails with fungus, and bed sores. They claim rehabilitation therapy was inadequate, leaving a patient weaker and with a bed sore and fluid on the lung. They note medication mix-ups, missed meals, and slow responses to call lights. They allege racial bias or discriminatory treatment during job recruitment. They accuse HIPAA violations, with a nurse sharing patient information. They describe administrative promises as empty and lack of follow-through, suggesting the facility is run for dollars. They warn others to avoid Regency and seek other facilities. They recount a high blood sugar event that was not treated promptly, resulting in hospitalization.Regency at Northpointe is best suited for families seeking a caring, community-oriented environment where the caregiving team feels stable and invested, and where residents enjoy a steady rhythm of activities and accessible clinical support. The facility earns its strongest case through long-tenured nursing and aides who consistently demonstrate warmth, respect, and attentiveness, and through a robust activity slate that helps residents stay engaged and connected. For families prioritizing a highly transparent track record of flawless clinical outcomes, or requiring aggressive, consistently documented medical management, alternatives may be a wiser starting point.
Those considering other options should weigh Regency against facilities with a sharper focus on rapid rehab outcomes or with a stronger, more uniform administration-backed accountability culture. Several reviews flag serious concerns about care quality, including perceived neglect, lapses in turning and wound prevention, medication issues, and inconsistent responsiveness. Potential residents with a history of complex medical needs, frequent hospital transfers, or a need for rigorous, verifiable care protocols may want to compare multiple providers to reduce risk and ensure alignment with expectations.
On the plus side, the strongest advocates describe a caregiving team that genuinely stays with residents over time, creating a sense of safety, belonging, and daily continuity for families far away. Nursing staff and aides are commonly praised for balancing professionalism with compassion, and the same sentiment is echoed by families who notice a culture of going the extra mile to keep residents safe, comfortable, and valued. The respiratory therapy group and the broader clinical team also receive repeated commendations for skill, collaboration, and patient-centered care. When families can connect regularly - phone calls arranged with staff, updates provided without prompting - that linkage becomes a meaningful compensating value for those who live out of state or who rely on remote reassurance.
The facility's environment and activity programming matter here too. Cleanliness and ongoing cosmetic upgrades have boosted overall ambiance, and the schedule of events - Bingo, dog shows, concerts, nail appointments, outings - gives residents tangible ways to stay engaged, preserve dignity, and maintain social ties. For many families, such enrichment translates into observable improvements in mood and daily satisfaction, which can soften the edge of occasional care missteps and help counterbalance the more challenging reviews. The combination of a lively activity calendar with accessible clinical personnel creates a practical, everyday quality-of-life upside that makes Regency a compelling choice for the right family and the right resident.
Yet the warnings in several reviews cannot be ignored. Consistent, credible concerns center on lapses in clinical care, including stories of bed sores, delayed or inadequate responses to urgent needs, and medication management issues. Other families report experiences of slow administrative follow-through, broken promises, or gaps in communication, all of which can undermine trust during a vulnerable time. Several accounts describe a cold or impersonal atmosphere that contrasts with the warmth seen in individual staff interactions, and there are references to HIPAA breaches and alleged staff frustration that color the overall experience. Taken together, these reports illustrate a real tension: a strong frontline team and an appealing program, offset by uneven administrative reliability and potentially serious care gaps.
For families weighing the decision, the prudent path is to scrutinize both the day-to-day care routines and the governance that supports them. Ask to see current care plans with specific, measurable goals; request a transparent review of the most recent wound and infection prevention protocols; and probe incident logs for consistency in documentation and timely responses. Seek direct conversations with the director of nursing and, if possible, the administrator, to understand how service gaps are addressed and what systemic improvements are underway. Schedule an extended visit during daytime hours to observe nurse-patient interactions, PT/OT sessions, and meal service, paying particular attention to how staff handle urgent requests, and how information is relayed to families.
In the end, Regency at Northpointe delivers a nuanced value proposition: a warm, engaged frontline staff and a rich activity ecosystem that can meaningfully improve daily life for many residents, supported by capable nursing and respiratory care. This is a solid fit for families prioritizing continuity of care, personal connection, and meaningful activities, especially when a loved one can benefit from strong clinical support without requiring near-perfect rehab metrics every week. But for families with significant concerns about consistency of clinical care, administrative accountability, or rapid responsiveness in urgent situations, it is essential to compare alternatives that may offer more uniform outcomes and tighter governance. The right choice hinges on aligning the resident's medical needs, personality, and family expectations with the facility's demonstrated strengths and its demonstrable, addressable gaps.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Spokane International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regency At Northpointe in Spokane, WA is an exceptional assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a beautiful and luxurious environment with fully furnished apartments, private bathrooms, and outdoor spaces for residents to relax and enjoy.
Residents at Regency At Northpointe can take advantage of various amenities such as a beauty salon, computer center with Wi-Fi/high-speed internet, gaming room, small library, and a wellness center. They also have access to housekeeping services and transportation arrangements for non-medical purposes or doctor's appointments.
The dining experience at Regency At Northpointe is exceptional, with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are accommodated to ensure that residents receive proper nutrition and enjoy their meals.
Care services provided include 24-hour call system, supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and diabetes diet are also provided to cater to specific health needs. A mental wellness program is in place to address the emotional well-being of residents.
For recreational activities, the community offers concierge services to assist residents in planning day trips and resident-run activities. Scheduled daily activities provide opportunities for socialization and engagement. Additionally, nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals offer convenience for residents.
Overall, Regency At Northpointe is a welcoming assisted living community that prioritizes the comfort and care of its residents while offering various amenities and services to enhance their quality of life.
Regency At Northpointe is located at 1224 East Westview Court, Spokane, WA 99218 in Spokane County, Washington
Regency At Northpointe on seniors.fyi includes 6 photos including images showing bedroom, building, dining, parking, trees, patio, outdoor seating, garden, and more.
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