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3.5 from 40 reviews
5 stars
23
4 stars
2
3 stars
1
2 stars
0
1 stars
14
Overall Review of Regency At Northpointe
common25 reviews mention this
Caring, accessible staff stands out
Residents and families repeatedly describe staff as respectful, caring, and responsive.
Many reviews focus on how nurses, aides, and office staff treat residents with kindness and dignity, and how they include families in day-to-day communication. Several reviewers also mention consistency over time, with staff helping with calls and staying available to answer questions. A few reviews take the opposite view, describing a lack of compassion, neglect, or slow follow-through, but the overall volume of positive staff comments is strong.
differentiator8 reviews mention this
Respiratory and therapy teams get praise
Respiratory and therapy staff are repeatedly called out for strong clinical support.
Multiple reviews single out the respiratory therapy team as professional and collaborative, with committed help for patients. Others describe therapy teams as outstanding, including physical and occupational therapy involvement and attention during rehab. At the same time, some negative reviews question whether therapy and medical support happened as expected during rehab stays.
common3 reviews mention this
Activities bring daily engagement
Scheduled activities like games and outings are a regular highlight.
Several residents and family members describe a steady schedule of activities that helps pass the day with variety. Reviews mention options such as Bingo, trivia, art-related activities, concerts, and outings, with families able to tell when those kinds of enrichment are happening. One mixed review notes room for improvement in getting daily needs met, including missed meals, but it does not negate that activities are part of residents’ routines.
caveat7 reviews mention this
Medical safety and follow-through raise concerns
Some reviews report serious gaps in safety, medication handling, or basic care.
A recurring concern in negative reviews is medical follow-through, including reports of overmedicating, bed sores, and inadequate attention to turning or catheter care. Other reviewers describe medication mix-ups, falls tied to staff error, weak responses to call lights, and rehab outcomes that did not match expectations. While some reviews praise clinical teams, these safety and process issues show up often enough that families are urged to stay involved and advocate strongly.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Spokane International (11 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Payless Drug Stores (0 miles)
CVS Pharmacy (0.5 miles)
Shopko Pharmacy (0.6 miles)
Rosauers Supermarkets (0.9 miles)
Rite Aid (1 miles)
Sav-On Pharmacy (1.8 miles)
Sav-On Pharmacy (1.9 miles)
Physicians
Orthopaedic Specialty Clinic (0.3 miles)
Spine Team Spokane (0.3 miles)
Mt. Spokane Pediatrics (0.3 miles)
Providence Pulmonary and Sleep Disorder Clinic - Spokane (0.3 miles)
Northwest Dermatology (0.4 miles)
Providence Urgent Care - Hawthorne (0.7 miles)
Lee Rhonna Arnp (1.1 miles)
Restaurants
Sonic Drive-In (0.7 miles)
Frank's Diner (0.9 miles)
Firehouse Subs (1.4 miles)
Pooles Public House On (1.9 miles)
Twigs Bistro (2.1 miles)
Fizzie Mulligans (2.1 miles)
McDonald's (2.6 miles)
Places of Worship
Whitworth Chapel (1.1 miles)
Prince of Peace Lutheran (4.4 miles)
Hospitals
Providence Holy Family Hospital Anti Coag Unit (2.7 miles)
Regency At Northpointe on seniors.fyi includes 6 photos including images showing bedroom, building, dining, parking, trees, patio, outdoor seating, garden, and more.
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