Regency At Northpointe
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1224 East Westview Court, Spokane, WA 99218
For more information about senior living options: (844) 490-3973
The majority of the staff, including Occupational and Physical Therapy personnel, provide excellent care and support. The shower attendant is noted for being particularly attentive and helpful. Staff are responsive to complaints once they are brought to their attention.
The facility has issues with medication mix-ups, leading to confusion and errors. There is at least one problematic staff member in physical therapy that negatively affects the experience. A resident experienced a fall from a wheelchair due to staff negligence. Meals were missed on two occasions, indicating poor service delivery. Response times to calls for assistance are inadequate, with only 50% of requests being addressed promptly. Complaints are only addressed after incidents occur, rather than proactively resolving issues. Residents may need a strong advocate to ensure their needs are met effectively.In recent weeks, a new resident has shared their experiences after spending four weeks in a rehabilitation facility. While there are several positive aspects of the care received, significant concerns have emerged that warrant attention. This resident's feedback highlights both the strengths and weaknesses of the establishment, offering valuable insights for prospective patients and their families.
To begin with, it's important to acknowledge the commendable efforts of a majority of the staff at this facility. Approximately three-quarters of the personnel are described as being very supportive and attentive, particularly those working in Occupational and Physical Therapy. The praise extends to specific individuals such as a "shower girl," whose assistance has been deemed exceptional. This suggests that there are dedicated staff members who genuinely care about their patients' well-being and are proficient in delivering quality care.
However, despite these positive experiences, there is a troubling presence that cannot be overlooked: one individual within the Physical Therapy department has been singled out as a ?bad apple.? This negative experience can significantly impact patients? recovery journeys and overall satisfaction with their care. In environments such as rehabilitation facilities, where teamwork and positivity play crucial roles in patient recovery, even a single underperforming staff member can cast a shadow over an otherwise good experience.
Moreover, the resident reported multiple issues with medication management during their stay. Mix-ups involving medications can pose serious health risks?an area where efficiency and accuracy are paramount in healthcare settings. Such oversights not only compromise patient safety but may also lead to mistrust between residents and healthcare providers. This concern underscores the need for improved systems and protocols to ensure that medications are administered correctly.
In addition to medication errors, another alarming incident involved falling out of a wheelchair due to staff error?a precarious situation that could have resulted in severe injury or complications for the individual concerned. Safety should always be prioritized in any healthcare facility; thus, incidents like these reveal critical gaps in training or supervision that need addressing immediately to prevent future occurrences.
Feeding into this narrative of shortcomings is another disheartening observation: on two separate occasions, the resident was not served meals at all. Proper nutrition is vital for recovery, especially in rehabilitation settings where patients often require additional support to regain strength and wellness. Disruptions in meal service indicate larger systemic issues regarding attentiveness or organizational efficiency within daily operations?a matter which requires immediate corrective action.
Lastly, despite complaints being acknowledged after they occur, there remains an apparent lack of proactive measures taken by staff when immediate assistance is requested?resulting in subpar response times roughly 50% of the time. Such delays can exacerbate residents? feelings of vulnerability during their recovery process since many individuals rely heavily on timely support from caregivers when they require help most.
Overall, while this residence boasts several highly competent team members providing excellent therapy services?the existence of lapses surrounding medication management, safety protocols concerning mobility aids like wheelchairs, meal service consistency issues along with concerning response times to calls for assistance reflect substantial areas needing improvement. As concluded by this resident's observations: securing strong advocacy during one?s stay appears not just advisable but essential for achieving satisfactory care outcomes within this particular facility.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Spokane International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regency At Northpointe in Spokane, WA is an exceptional assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a beautiful and luxurious environment with fully furnished apartments, private bathrooms, and outdoor spaces for residents to relax and enjoy.
Residents at Regency At Northpointe can take advantage of various amenities such as a beauty salon, computer center with Wi-Fi/high-speed internet, gaming room, small library, and a wellness center. They also have access to housekeeping services and transportation arrangements for non-medical purposes or doctor's appointments.
The dining experience at Regency At Northpointe is exceptional, with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are accommodated to ensure that residents receive proper nutrition and enjoy their meals.
Care services provided include 24-hour call system, supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and diabetes diet are also provided to cater to specific health needs. A mental wellness program is in place to address the emotional well-being of residents.
For recreational activities, the community offers concierge services to assist residents in planning day trips and resident-run activities. Scheduled daily activities provide opportunities for socialization and engagement. Additionally, nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals offer convenience for residents.
Overall, Regency At Northpointe is a welcoming assisted living community that prioritizes the comfort and care of its residents while offering various amenities and services to enhance their quality of life.
Regency At Northpointe is located at 1224 East Westview Court, Spokane, WA 99218 in Spokane County, Washington
Regency At Northpointe on seniors.fyi includes 6 photos including images showing bedroom, building, dining, waiting area, decor, windows, interior, interior decor, and more.
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