Regency At Northpointe

Pros

• The majority of the staff, including Occupational and Physical Therapy personnel, provide excellent care and support.
• The shower attendant is noted for being particularly attentive and helpful.
• Staff are responsive to complaints once they are brought to their attention.

Cons

• The facility has issues with medication mix-ups, leading to confusion and errors.
• There is at least one problematic staff member in physical therapy that negatively affects the experience.
• A resident experienced a fall from a wheelchair due to staff negligence.
• Meals were missed on two occasions, indicating poor service delivery.
• Response times to calls for assistance are inadequate, with only 50% of requests being addressed promptly.
• Complaints are only addressed after incidents occur, rather than proactively resolving issues.
• Residents may need a strong advocate to ensure their needs are met effectively.

Review

In recent weeks, a new resident has shared their experiences after spending four weeks in a rehabilitation facility. While there are several positive aspects of the care received, significant concerns have emerged that warrant attention. This resident's feedback highlights both the strengths and weaknesses of the establishment, offering valuable insights for prospective patients and their families.

To begin with, it's important to acknowledge the commendable efforts of a majority of the staff at this facility. Approximately three-quarters of the personnel are described as being very supportive and attentive, particularly those working in Occupational and Physical Therapy. The praise extends to specific individuals such as a "shower girl," whose assistance has been deemed exceptional. This suggests that there are dedicated staff members who genuinely care about their patients' well-being and are proficient in delivering quality care.

However, despite these positive experiences, there is a troubling presence that cannot be overlooked: one individual within the Physical Therapy department has been singled out as a ?bad apple.? This negative experience can significantly impact patients? recovery journeys and overall satisfaction with their care. In environments such as rehabilitation facilities, where teamwork and positivity play crucial roles in patient recovery, even a single underperforming staff member can cast a shadow over an otherwise good experience.

Moreover, the resident reported multiple issues with medication management during their stay. Mix-ups involving medications can pose serious health risks?an area where efficiency and accuracy are paramount in healthcare settings. Such oversights not only compromise patient safety but may also lead to mistrust between residents and healthcare providers. This concern underscores the need for improved systems and protocols to ensure that medications are administered correctly.

In addition to medication errors, another alarming incident involved falling out of a wheelchair due to staff error?a precarious situation that could have resulted in severe injury or complications for the individual concerned. Safety should always be prioritized in any healthcare facility; thus, incidents like these reveal critical gaps in training or supervision that need addressing immediately to prevent future occurrences.

Feeding into this narrative of shortcomings is another disheartening observation: on two separate occasions, the resident was not served meals at all. Proper nutrition is vital for recovery, especially in rehabilitation settings where patients often require additional support to regain strength and wellness. Disruptions in meal service indicate larger systemic issues regarding attentiveness or organizational efficiency within daily operations?a matter which requires immediate corrective action.

Lastly, despite complaints being acknowledged after they occur, there remains an apparent lack of proactive measures taken by staff when immediate assistance is requested?resulting in subpar response times roughly 50% of the time. Such delays can exacerbate residents? feelings of vulnerability during their recovery process since many individuals rely heavily on timely support from caregivers when they require help most.

Overall, while this residence boasts several highly competent team members providing excellent therapy services?the existence of lapses surrounding medication management, safety protocols concerning mobility aids like wheelchairs, meal service consistency issues along with concerning response times to calls for assistance reflect substantial areas needing improvement. As concluded by this resident's observations: securing strong advocacy during one?s stay appears not just advisable but essential for achieving satisfactory care outcomes within this particular facility.

Pharmacies

• Payless Drug Stores (0 miles)
• CVS Pharmacy (0.5 miles)
• Shopko Pharmacy (0.6 miles)
• Rosauers Supermarkets (0.9 miles)
• Rite Aid (1 miles)
• Sav-On Pharmacy (1.8 miles)
• Sav-On Pharmacy (1.9 miles)

Physicians

• Orthopaedic Specialty Clinic (0.3 miles)
• Spine Team Spokane (0.3 miles)
• Mt. Spokane Pediatrics (0.3 miles)
• Providence Pulmonary and Sleep Disorder Clinic - Spokane (0.3 miles)
• Northwest Dermatology (0.4 miles)
• Providence Urgent Care - Hawthorne (0.7 miles)
• Lee Rhonna Arnp (1.1 miles)

Restaurants

• Sonic Drive-In (0.7 miles)
• Frank's Diner (0.9 miles)
• Firehouse Subs (1.4 miles)
• Pooles Public House On (1.9 miles)
• Twigs Bistro (2.1 miles)
• Fizzie Mulligans (2.1 miles)
• McDonald's (2.6 miles)

Places of Worship

• Whitworth Chapel (1.1 miles)
• Prince of Peace Lutheran (4.4 miles)

Hospitals

• Providence Holy Family Hospital Anti Coag Unit (2.7 miles)
• Providence Holy Family Hospital (3.6 miles)
• Spokane Va Medical Center (5 miles)
• VA Medical Center (5 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3.1 miles)
• Little Garden Cafe (4.9 miles)
• Dutch Bros Coffee (5.3 miles)
• Daily Habit (5.6 miles)
• Hold Your Grounds Espresso (5.7 miles)
• Atticus Coffee & Gifts (6 miles)

Parks

• Franklin Park (3 miles)
• Indian Trail Park (4 miles)
• Corbin Park (4.4 miles)
• Webster Park (4.9 miles)
• Bidwell Park (5.4 miles)
• Ice Age floods Playground (5.7 miles)
• The United States Pavilion, Expo '74 (5.8 miles)

Theaters

• Regal Northtown Mall (3 miles)