Washington Veteran Home - Retsil
Save1141 Beach Drive, Pt Orchard, WA 98366
For more information about senior living options: (844) 490-3973
The Wa Veterans Home in Port Orchard goes above and beyond. The staff are supportive in every aspect and are highly praised by families. The staff are friendly and consistently greet residents and visitors by name. The facility is very clean, and the staff are awesome. The care is holistic with opportunities for socialization within the facility and the broader community. Onsite services include dental, barber, wound care, and a chapel. There is a two-year program for homeless veterans connected to Retsil. The facility hosts positive community events, such as a children's trick-or-treat time.
They claim staff were uneducated and treated the patient as though he had COPD, not recognizing his end-stage pulmonary fibrosis. They allege there was no continuous oxygen, with oxygen machines breaking regularly and no backup plan or timely repairs. They state the patient had to personally contact the oxygen supplier and call EMTs, including twice, to obtain care. They mention filing a negligence complaint but were not interviewed about it. They report buck-passing, excuses, and delays whenever a family request was made. They say that after the veteran died, there were no condolences, no death report, and no follow-up communication from the facility.The reviews about the Wa Veterans Home in Port Orchard and the adjacent Retsil facility paint a picture of a place that can be a lifeline for some families and a source of deep frustration for others. Taken together, they reveal a wide spectrum of experiences that hinge on how care is delivered day to day, which staff members are on duty, and how well the facility communicates and coordinates with families during some of the most vulnerable moments in a veteran's life. On one hand, there are stories of life-saving advocacy, genuine compassion, and a strong sense of community rooted in veteran support. On the other hand, there are accounts of equipment failures, delays, unclear policies, and perceived gaps in medical knowledge and follow-through that left family members feeling neglected or powerless.
One of the most sobering threads running through the feedback is a sequence of life-or-death concerns tied to medical care. In a stark account, a veteran with end-stage pulmonary fibrosis reportedly required continuous oxygen and had explicit orders to maintain oxygen support after a hospital transfer. According to the reviewer, the home failed to provide functional oxygen machines or backup equipment, with devices breaking regularly and no immediate plan to fix or replace them. The veteran reportedly had to call the oxygen supplier and even the EMTs to get timely assistance, and there was a sense that staff were unfamiliar with differences between conditions like COPD and the veteran's true diagnosis. A negligent-complaint filing was mentioned, with a claim that interviews or proper investigations were not conducted. Taken together, this friction around oxygen management and rapid response illustrates a fear that critical medical needs can be mishandled in a setting that should be specialized for veterans and their families.
These troubling stories sit alongside deeply positive experiences. Several families describe extraordinary dedication and support from individual staff members, sometimes spanning admissions, finance, social work, nursing, and administration. One set of testimonials highlights Nichole in Admissions, two Cindys in finance, the social worker Rachel, RN Crissie, and administrators Matthew and Stacey, as well as activity and recreation staff like Dennis. They paint a picture of an environment that goes "above and beyond," where the care and communication feel personalized and where the staff's genuine concern for veterans and their families shines through. In these accounts, the hospital-to-home transition feels smoother because the staff are attentive, greet visitors by name, and help families navigate the complex process of care planning, all of which can dramatically ease the stress of elder care for veterans and their loved ones.
Other reviewers echo the sentiment that the facility has many "great" or "wonderful" attributes. People describe a clean facility, friendly staff, and a genuine sense that the staff care about the residents' well-being. For some families, this translates into tangible day-to-day reassurance: regular personal grooming for their loved ones, consistent visits from nurses who are respectful and supportive, and a perception that the veterans are treated with dignity and respect. The site is also noted for its broad range of veteran-centric services, including dental and wound care, on-site chapels, and easy access to transportation. The place is described as being run with a veteran-focused philosophy, with ongoing programs and a supportive ecosystem designed to keep residents engaged and connected to the broader veteran community.
Yet the narrative isn't uniformly positive. A different strand of reviews depicts persistent administrative friction, delayed responses to requests, and a sense of buck-passing when families seek help. In at least one lengthy account, a family describes a resident whose care requests were repeatedly deferred, with explanations and excuses that left them feeling unheard. There is also a stark critique of communication following a death in the family: no condolences, no formal death report, and very limited follow-up from the staff after the veteran's passing. The reviewer suggested that outcomes might be different depending on whether the veteran's care is fully funded by the VA or privately paid or covered by Medicaid, implying that resource availability and staff attention could become uneven based on funding sources. This thread suggests a need for more consistent care protocols and bereavement follow-through across shifts and departments.
Visitation policies and day-to-day interactions also drew mixed reactions. Some reviewers describe restrictive experiences during end-of-life visits, including confusion about how many family members could be in the room, what the visiting room rules were, and how quickly information about policy changes was communicated. Another complaint centers on a staff member's communication style - described as defensive or confrontational in response to family questions about care policies. There are also concerns about how rules surrounding visitors and even children are applied, with some families reporting tense or uncomfortable moments involving staff enforcing mask usage and other pandemic-era protocols. The overall impression is that while the facility has a robust veteran-support mission, inconsistencies in staff experience, communication, and policy enforcement can lead to frustration and distrust among families.
On the positive side, reviewers repeatedly highlight the cultural backbone of the facility as a veteran-run environment with a strong sense of purpose. The site is described as a "state-run retirement for Veterans" with a harbor view and a holistic approach to care, including social opportunities, access to public transportation, and on-site services that support independence where possible. The presence of programs for homeless veterans and the sense that the community is tethered to a broader mission of veteran welfare contribute to a favorable, almost mission-driven aura for many residents and their families. In this light, the home is portrayed as a place where veterans can maintain dignity, stay connected, and receive care that aligns with their service and identity.
Overall, the body of reviews suggests a facility with real strengths and real challenges. The strongest positives center on dedicated staff who treat residents with kindness, the presence of a veteran-centric culture, and access to a range of on-site services that support holistic well-being. The most serious cautions focus on medical care quality and reliability - especially around oxygen therapy and the ability to respond quickly to urgent needs - along with communication gaps, inconsistent follow-through on family inquiries, and some experiences of administrative rigidity or perceived insensitivity in handling sensitive situations like end-of-life care and bereavement. For families considering care at this site, the takeaway is clear: the care environment can be excellent when the right staff are on duty and policies are clear and consistently applied, but there are noteworthy risks tied to equipment reliability, medical oversight, and the need for ongoing, empathetic communication with families. Prospective residents and their loved ones might benefit from asking focused questions about oxygen support, emergency backup plans, the involvement of the medical director or nurse practitioners in the daily care plan, and the facility's process for handling complaints, policy updates, and bereavement follow-up.
240 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Seattle-Tacoma International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Washington Veteran Home - Retsil in Pt Orchard, WA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a variety of on-site amenities including a beauty salon, cable or satellite TV, a computer center, dining room, fitness room, gaming room, garden, and small library. Residents can also enjoy the convenience of fully furnished accommodations with private bathrooms and kitchenettes.
Housekeeping services are provided to maintain cleanliness and orderliness within the community. A move-in coordination service is available to assist new residents in settling into their new homes. Outdoor spaces provide opportunities for residents to enjoy fresh air and nature.
Restaurant-style dining offers delicious meals prepared by experienced chefs, with consideration for special dietary restrictions such as diabetes diets or other specific requirements.
To ensure the safety and well-being of residents, 24-hour call systems and supervision are in place. Assistance with activities of daily living such as bathing, dressing, and transfers are readily available to those who require it. Medication management is also provided to ensure medication schedules are followed accurately.
The community promotes mental wellness through its mental wellness program which includes activities designed to stimulate cognitive functions. Transportation arrangements for non-medical purposes as well as transportation to doctors' appointments can be organized for residents.
Access to Wi-Fi/high-speed internet allows residents to stay connected with their loved ones or engage in online activities at their convenience. A wellness center is available on-site which provides access to various health-related resources.
In terms of care services, there are planned day trips and scheduled daily activities that offer opportunities for socialization and engagement among residents. Resident-run activities allow individuals to contribute their ideas or skills within the community. Additionally, fitness programs are provided to encourage physical activity among residents.
The Washington Veteran Home - Retsil has proximity to cafes, parks, pharmacies, physicians' offices, and restaurants making it convenient for residents to access necessary services or enjoy recreational activities.
Overall, the community strives to create a comfortable and engaging environment where residents can live independently with the assistance they need, while also enjoying a variety of amenities and activities.
Washington Veteran Home - Retsil is located at 1141 Beach Drive, Pt Orchard, WA 98366 in Kitsap County, Washington
Washington Veteran Home - Retsil on seniors.fyi includes 5 photos including images showing outdoors, building, architecture, tree, bedroom, windows, interior, healthcare, and more.
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