Spokane Valley Good Samaritan in Spokane, WA

Pros

• The facility is very clean.
• The staff are friendly and ensure residents are comfortable.
• The meals are very good and thoughtfully prepared.
• The rooms are nice, roomy, and private.
• The staff are knowledgeable, compassionate, and caring about residents.
• The environment is peaceful and serene, with well-appointed spaces.
• The nurses and aides are amazing, kind, and patient.
• Transportation and other services are seamless and well coordinated.

Cons

• The facility doesn't have enough staff to provide decent service, leaving seniors to suffer for hours without being cleaned.
• Some nurses have no intention to help residents, resulting in patients not receiving necessary care.
• Medication errors are terrible and getting in touch with the facility has been difficult.
• Since Cascadia took over, the quality of care has decreased and staff turnover is near 100 percent.
• The meals are very small in proportion and rarely include fresh fruit, contributing to constipation.
• The windows are old with a single pane, letting cold air through.
• The residents seemed chemically restrained and the facility did not seem overly clean, with a low staff ratio.

Review

This community is best suited for seniors who need skilled nursing rehab after hospitalization, long-term dementia or memory-care support, and end-of-life comfort, all within a campus that emphasizes clean facilities, private rooms, and accessible transportation. It works well for families who place a premium on a warm, caring staff culture and on a setting where meals can be unexpectedly high in quality. The strongest draw is the combination of well-kept spaces, private rooms, and a caregiving team at many shifts that proves capable, compassionate, and responsive when functioning at full strength. It is also a sensible option for families navigating Medicaid or SS-based coverage, with a process that can move smoothly when paperwork aligns with care needs.

The most persuasive positives center on cleanliness, room quality, and a genuine sense of care from many frontline staff. Residents frequently praise the spacious private rooms and the noticeably better-than-average dining experience - food that is well-prepared, thoughtfully served, and not simply "slopped on a plate." The skilled nursing garden-view environment, active event spaces, and accessible transportation support help create a livable daily rhythm, especially for those transitioning from hospital or needing ongoing medical attention. When the right staff are on duty, the care feels thorough, compassionate, and aligned with what families want for comfort, dignity, and practical assistance in daily living.

Yet the upside is offset by serious, recurring concerns that limit reliability. The most significant risk is staffing inconsistency: some shifts deliver attentive, respectful care, while others fall short, with reports of delayed cleanings, hurried responses to call lights, or outright rude behavior toward residents. Medication errors and high turnover exacerbate anxiety for families who rely on continuous, predictable care. Communication gaps compound these problems - families report difficulty obtaining timely updates, questions left unanswered, and a pattern of residents' status not being clearly conveyed during urgent changes in health. These issues are not universal, but they recur enough to color the overall care impression.

Beyond staffing, there are tangible operational frictions. Independent-living waitlists and upfront screening fees, variable room sizes, and even divergent experiences during Medicaid transitions can complicate planning. Dietary concerns surface in some reviews as well, with complaints about portion sizes and limited fresh-fruit options contributing to constipation and overall satisfaction dips. Several accounts hint at systemic strains tied to organizational changes (including outside management) that appear to affect consistency of care, staffing levels, and medication handling. These factors collectively tilt the experience away from seamless, premium service for all residents.

On balance, the facility earns credibility from standout staff and a facility that otherwise presents as clean, supportive, and empathetic - especially in moments of acute need or end-of-life care. Families with loved ones who can benefit from a high-quality caregiving tone, patient-centered interactions, and reliable transportation support will often hear strong endorsements from those whose relatives thrived. However, the inconsistencies in day-to-day care, documented communication lapses, and occasional perceptions of inadequate attention or medical oversight push some families to consider alternatives, particularly when a loved one requires unwavering staffing ratios and transparent, timely updates.

For families evaluating options, use a practical decision framework. First, verify current staffing ratios on the wings where care will occur and ask about any recent turnover or agency-staff usage. Second, request a candid tour of how meals are planned and served, and sample a meal or two to gauge portion sizes and nutritional variety. Third, probe the communication cadence: how and when updates are shared after doctor visits, hospitalizations, or changes in status, and who the primary point person is for family questions. Fourth, clarify the Medicaid and waitlist logistics, including any fees, refundability, and reapplication steps, so expectations align with reality. Finally, spend time speaking with current residents and their families about day-to-day responsiveness, especially during evenings and weekends.

In end-of-life and post-acute scenarios, this community can be a strong partner when the team is staffed with stable, compassionate nurses and CNAs who know the residents well. The best outcomes come from leveraging the facilities' strengths - private rooms, clean environments, good food, and accessible transportation - while actively mitigating the downsides through clear communication, consistent staffing, and transparent care planning. For families whose priorities include a nurturing culture and solid clinical attention, Good Samaritan Spokane Valley often delivers meaningful benefit. For those who require uniformly high staffing consistency, rapid responsiveness, and unambiguous, ongoing updates, it may be prudent to explore alternatives or to plan for a more proactive, hands-on oversight approach before committing long term.

Cafes

• Whistle Stop Coffee Shop (0.7 miles)
• Dutch Bros Coffee (3.1 miles)
• Fueled Coffee Company (3.8 miles)
• Dutch Bros Coffee (5 miles)
• Higher Ground Espresso (6.1 miles)
• The Bear Necessities (7.3 miles)
• Daily Habit (7.3 miles)

Restaurants

• Zip's Drive In (0.9 miles)
• Taco Bell (1.2 miles)
• McDonald's (1.5 miles)
• Hong Kong Buffet (2 miles)
• Denny's (3.1 miles)
• Brother's Office Pizzeria (3.2 miles)
• True Legends Grill (3.4 miles)

Pharmacies

• Terpenes by Tokudai (1 miles)
• Yoke's Foods (1.4 miles)
• Safeway Pharmacy (2 miles)
• Yoke's Fresh Markets (2.6 miles)
• Welllife Pharmacy (2.6 miles)
• Albertsons Pharmacy (2.8 miles)
• Walgreens (3.1 miles)

Physicians

• Providence Gastroenterology - Spokane Valley (1.2 miles)
• Spokane Eye Clinic - Spokane Valley (1.4 miles)
• Brenda S Houmard, MD PhD (1.5 miles)
• Chas Medical Clinic (1.5 miles)
• MultiCare Rockwood Valley Clinic (1.8 miles)
• Philip M. Dooley, MD (1.8 miles)
• Premier Body And Laser Spokane Valley (2.1 miles)

Theaters

• Regal Spokane Valley (2.3 miles)

Transportation

• Mirabeau Park & Ride (3.1 miles)
• STA Pence-Cole Valley Transit Center (4.1 miles)

Hospitals

• Valley Hospital (3.2 miles)
• Providence Holy Family Hospital (9.9 miles)

Places of Worship

• Holy Trinity Lutheran Church (3.2 miles)
• Victory Faith Fellowship (5.3 miles)
• Journey Church (8.1 miles)
• North Country Chapel (10.2 miles)

Parks

• Brown's Park (3.4 miles)
• Mirabeau Park (3.4 miles)
• Corbin Park (9.4 miles)