Good Samaritan Society - Spokane Valley

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Good Samaritan Society - Spokane Valley Good Samaritan Society - Spokane Valley Good Samaritan Society - Spokane Valley

Good Samaritan Society - Spokane Valley

17121 East 8Th Avenue, Spokane Valley, WA 99016

For more information about senior living options: (844) 490-3973

4 from 85 reviews
5 stars
49
4 stars
14
3 stars
6
2 stars
2
1 stars
14

Assisted Living

Overall Review of Good Samaritan Society - Spokane Valley

Pros

  • pro The facility is very clean.
  • pro The staff are friendly and ensure residents are comfortable.
  • pro The meals are very good and well presented.
  • pro The rooms are nice and roomy, and residents do not have to share.
  • pro The care team is wonderful, kind, and professional (RNs and CNAs are highlighted).
  • pro Transportation is seamless, with John Amaya handling trips smoothly.
  • pro The Good Samaritan in Spokane Valley is praised for staff who play a huge role in providing successful outcomes.
  • pro Overall, the facility is described as wonderful by reviewers.

Cons

  • pro The facility is chronically understaffed, leading to poor service and residents suffering for hours without being cleaned.
  • pro Some nurses are described as having no intention to help residents.
  • pro The windows are old single-pane units that let cold air enter the rooms.
  • pro The facility relies on agency staff, but communication with them is difficult and medication errors are reported.
  • pro Families cannot reach staff to check on their loved ones or obtain status updates.
  • pro A physician is alleged to have made age-related insults and pressured a patient to sign a DNR.
  • pro Since Cascadia took over, the quality of care has declined, with high staff turnover and heavy reliance on agency staff.
  • pro A CNA was reported to have yelled at an elderly patient.
  • pro Medicaid changes allegedly reduced care, including removing physical therapy, leaving a patient bedridden and with sores.
  • pro A resident died after being overmedicated and not promptly transferred to the ER, according to a family account.
  • pro The independent living waitlist process is described as dishonest or misleading by staff and families.
  • pro Meals are described as small portions with little variety, no fresh fruit, and contributing to constipation.
  • pro There are reports of rude or poorly trained staff toward patients.
  • pro Families repeatedly report not receiving timely information about ER visits or a resident's status.

Review

A thread that runs through these accounts is a facility that some residents and families genuinely appreciate for its cleanliness, comfortable rooms, and the occasional kindness from staff, but that is shadowed by persistent worries about staffing, consistent quality of care, and patient safety. Several reviews begin on a high note: a patient recovering from open-heart surgery describes a very clean place, friendly workers who make sure the patient is comfortable, and surprisingly good meals that aren't "slopped on a plate." The patient notes the rooms are roomy and the option to have a private room, and even rates the place highly - nine to ten stars - before adding a major caveat about aging windows that let cold air rush in when the wind blows. The sentiment is clear: the facility can feel like a good fit in many respects, but the physical plant needs significant improvement to meet basic comfort standards.

On the staffing and patient-care front, experiences diverge sharply. A number of reviewers argue that there simply aren't enough staff to meet residents' needs, especially for seniors who require hands-on assistance. They describe days when patients go for hours without being cleaned or attended to, and they warn families to check in frequently to ensure their loved ones are receiving adequate care. These concerns are bravely echoed by multiple voices, suggesting a systemic pattern rather than isolated incidents. Yet within the same widespread frustration, there are also stories of exceptionally positive encounters: dedicated nurses and CNAs who provide compassionate, professional care, and transportation staff who go above and beyond. One family highlights a dozen staff members by name - RNs and CNAs who stood out for their kindness and competence - while also praising John Amaya for arranging smooth, thoughtful transportation to medical appointments. The message is nuanced: care can be excellent and humane, but it is inconsistent and often hampered by staffing constraints.

Within these mixed reviews, the Garden View hall emerges as a focal point of both praise and critique. Several families speak highly of the care their loved ones received there, noting attentive nurses and supportive aides who helped with daily activities and medical needs. They also recognize the importance of reliable transportation support, with specific gratitude directed toward John Amaya for making visits to doctors easier and more seamless. At the same time, other accounts from the same facility recount troubling episodes that cast a long shadow: traveling nurses are praised for their kindness and efficiency, yet "regular" staff are described as rude or unresponsive. A CNA's confrontation with an elderly resident - yelling at her for using the call light or stepping out of her room - illustrates a chilling gap in day-to-day respect and patience that several reviewers believe should never occur in care settings.

Medical and ethical concerns surface in the most disturbing accounts. One reviewer recalls a physician's insensitive remarks about age and the pressure to sign a do-not-resuscitate order, paired with ongoing debates about whether patient care is aligned with the resident's health status and wishes. Another family describes a troubling sequence surrounding Medicaid eligibility, which allegedly limited access to physical therapy and contributed to a decline in the patient's mobility and overall health. They describe a broader pattern of care deterioration after a corporate takeover, with high staff turnover and a reliance on agency nurses creating an unstable care environment. The medical and emotional toll here is palpable: fear about variable care quality, concerns about how decisions are made, and frustration with administrative hurdles that delay essential rehabilitation services.

The culinary and physical comfort elements also draw strong reactions. One reviewer notes smaller-than-appropriate meal portions and a lack of fresh fruit, suggesting that meals contribute to health issues like constipation and reduced energy. The critique isn't merely about taste; it's about the adequacy of nourishment and how it supports recovery and daily function. This concern sits alongside broader complaints about the physical environment - in particular, aging windows that fail to insulate against the cold, and a general sense that the facility could do more to create a warm, welcoming, and safe atmosphere for its residents.

A particularly poignant - and harrowing - set of paragraphs recounts the decline and death of a loved one who was living in the facility. The reviewer alleges overmedication to manage behaviors associated with dementia, followed by choking hazards and a failure to seek timely hospital care. They describe a misinterpretation of a DNR order and an outcome that ended with a hospital transfer and a death they believe could have been avoided. This account carries a heavy emotional weight, encapsulating fears that sometimes accompany long-term care: how much to intervene, when to escalate, and whether the system is set up to protect the most vulnerable residents. It stands as a stark counterpoint to the earlier praise for staff who are kind and capable, underscoring the fragile balance between compassionate care and systemic shortcomings.

Taken as a whole, the collection of reviews portrays a facility that can be a capable and humane place to recover and live, but with substantial and sometimes dangerous gaps in reliability, staffing, and patient safety. The positive notes - cleanliness, comfortable private rooms, good meals in some instances, professional and caring individuals on certain shifts, and dependable transport services - provide a foil to the criticisms about understaffing, inconsistent care, communication lapses, and troubling behavioral and ethical concerns. Families wrestling with whether to place a loved one here are urged to engage deeply: visit, ask questions about staffing levels per shift, review how and when therapy services are provided, verify how medical decisions are documented and communicated, and observe interactions between staff and residents firsthand.

In the end, the sentiment appears to be a call for substantial improvement rather than a simple endorsement. The facility may deliver on many basics and even some exemplary moments, but the recurrent themes of understaffing, uneven quality of care, and alarming incidents demand transparent, proactive responses from leadership, clear accountability, and ongoing efforts to stabilize staffing, enhance training, and safeguard residents' health and dignity. Families considering this community should weigh the positives against the very real concerns raised here, and perhaps insist on detailed, written care plans, regular family updates, and concrete assurances about staffing, therapy access, meal quality, and safe, respectful treatment at all times.

Features

Housing

  • 14 resident community capacity 14 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Spokane International (17 miles away) Spokane International (17 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Good Samaritan Society - Spokane Valley is an assisted living community located in the charming city of Spokane Valley, WA. This community provides a range of amenities and care services to ensure the comfort and well-being of its residents.

Residents can enjoy delicious meals in the on-site dining room, which offers a variety of options to accommodate special dietary restrictions. The apartments in this community are fully furnished, providing a cozy and comfortable living space. Housekeeping services are also provided to assist with maintaining a clean and tidy environment.

For those who enjoy spending time outdoors, there is a beautiful garden and outdoor space where residents can relax and soak up the fresh air. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with loved ones or browse their favorite websites.

The care services offered at Good Samaritan Society - Spokane Valley include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that each resident receives necessary medical attention. Medication management is provided to help residents stay on top of their medication regimen.

Transportation arrangements for medical appointments are made by the staff, ensuring that residents have convenient access to healthcare services. In addition, there are nearby cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals for residents to explore and utilize.

With scheduled daily activities available for residents to participate in, there is always something engaging happening at Good Samaritan Society - Spokane Valley. Whether it's socializing with neighbors or enjoying a variety of recreational pursuits, residents can find fulfillment and enjoyment within this vibrant community.

Nearby Places of Interest

Cafes

  • Whistle Stop Coffee Shop (0.7 miles)
  • Dutch Bros Coffee (3.1 miles)
  • Fueled Coffee Company (3.8 miles)
  • Dutch Bros Coffee (5 miles)
  • Higher Ground Espresso (6.1 miles)
  • The Bear Necessities (7.3 miles)
  • Daily Habit (7.3 miles)

Restaurants

  • Zip's Drive In (0.9 miles)
  • Taco Bell (1.2 miles)
  • McDonald's (1.5 miles)
  • Hong Kong Buffet (2 miles)
  • Denny's (3.1 miles)
  • Brother's Office Pizzeria (3.2 miles)
  • True Legends Grill (3.4 miles)

Pharmacies

  • Terpenes by Tokudai (1 miles)
  • Yoke's Foods (1.4 miles)
  • Safeway Pharmacy (2 miles)
  • Yoke's Fresh Markets (2.6 miles)
  • Welllife Pharmacy (2.6 miles)
  • Albertsons Pharmacy (2.8 miles)
  • Walgreens (3.1 miles)

Physicians

  • Providence Gastroenterology - Spokane Valley (1.2 miles)
  • Spokane Eye Clinic - Spokane Valley (1.4 miles)
  • Brenda S Houmard, MD PhD (1.5 miles)
  • Chas Medical Clinic (1.5 miles)
  • MultiCare Rockwood Valley Clinic (1.8 miles)
  • Philip M. Dooley, MD (1.8 miles)
  • Premier Body And Laser Spokane Valley (2.1 miles)

Theaters

  • Regal Spokane Valley (2.3 miles)

Transportation

  • Mirabeau Park & Ride (3.1 miles)
  • STA Pence-Cole Valley Transit Center (4.1 miles)

Hospitals

  • Valley Hospital (3.2 miles)
  • Providence Holy Family Hospital (9.9 miles)

Places of Worship

  • Holy Trinity Lutheran Church (3.2 miles)
  • Victory Faith Fellowship (5.3 miles)
  • Journey Church (8.1 miles)
  • North Country Chapel (10.2 miles)

Parks

  • Brown's Park (3.4 miles)
  • Mirabeau Park (3.4 miles)
  • Corbin Park (9.4 miles)

Frequently Asked Questions

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Nearby Communities

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