Home Place Bungalo

Pros

• HomePlace Burlington offers exceptional care in a warm and welcoming environment that truly feels like home.
• Beyond its beautiful setting, it's the compassionate and dedicated professionals who make all the difference.
• One standout is Leslie Lawson, the Marketing Director, whose kindness, sincerity, and approachable nature set the tone for the entire community.
• This building is truly amazing and the staff are so kind and welcoming.
• This facility is very clean and very well maintained.
• The staff were very friendly and showed that they really cared for the residents that they were with.
• This beautiful community has a homelike feel with cozy sitting areas and dining areas.
• The activity program is robust and the therapy services are some of the best in the county.

Cons

• The reviewer would not recommend HomePlace Burlington for loved ones who need a lot of care.
• There was a severe staffing shortage, leaving the staff overworked and unable to adequately care for residents.
• Residents were left in dirty briefs for hours.
• The food was described as awful.
• A pod reportedly handled 20 heavy transfers with only two caregivers and one med tech, which was deemed insufficient.
• The caregiver-to-resident ratio was inadequate to meet residents' needs.
• The reviewer believed many positive reviews were written by employees, calling into question credibility.
• The facility was described as a money grab that resulted in neglect due to staffing policies.
• The reviewer observed skin conditions and significant weight loss in their mother attributed to lack of care.

Review

HomePlace Burlington draws a highly mixed picture from those who have experiences there. On one hand, several guests describe it as a warm, welcoming community with genuinely caring staff and a home-like feel. They highlight clean, well-kept surroundings, friendly faces, and a team of caregivers who are attentive and compassionate. For families whose loved ones are relatively independent or only require light support, these reviewers say the community can be a good fit. They point to strong points like a robust activity program, thoughtful memory-care staff, and a sincere sense that the team cares about residents' comfort and dignity.

Yet beneath the surface of those positive impressions lies a starkly different testimony from many others. A number of reviews recount severe staffing shortages that, in their view, translate into neglect and unsafe conditions for residents. One reviewer described a pod with 20 residents being cared for by only two caregivers and one med tech who roves between pods, a setup they felt was not capable of meeting even basic needs. They paint a grim picture of residents left in dirty briefs for hours, food that was subpar, and conditions that felt "deplorable." The overall impression is that, while the facility may be within legal guidelines, the staffing model is inadequate for the needs of many residents, especially those who are incontinent, unable to feed themselves, or wheelchair- or bed-bound.

The consequences of understaffing, according to these accounts, are tangible and distressing. There are reports of significant skin issues, weight loss, and a general regression in health when care tasks are rushed or skipped. Families describe CNA staff who are loving and dedicated but overwhelmed by the workload and time pressures - unable to fulfill all assigned tasks despite their best efforts. One family member notes paying about $13,400 a month and feeling that even with such investment, the level of care did not live up to expectations, including routines like showers that occurred less than weekly and pervasive odor and cleanliness concerns among residents in the pod.

Communication and leadership experience a complex mix as well. Some reviewers describe confrontations with management and staff that left them frustrated. One encounter with a head nurse who was overwhelmed and candid about personal stress reportedly left the family feeling more distressed than reassured. The reviewer described the nurse's sharing of private family details in front of a dementia patient as horrific. Another reviewer framed the corporate environment as a "money-making formula" that prioritizes profitability over adequate staffing and resident care, portraying the facility as a business rather than a community focused on compassion. In contrast, other families recount positive interactions with management and staff, and express optimism that issues can be addressed with stronger oversight and more robust staffing.

Amid the discord, there are enduring stories of lasting loyalty and gratitude. A longtime resident's family member shares that their son has been a resident for more than two decades and that their current spouse also lives there; they express high levels of satisfaction with the care and the way it is delivered. Marketing staff, marketing directors, and real estate professionals visiting the community offer glowing praise for Leslie Lawson, described as kind, sincere, and approachable, and for the overall atmosphere created by the team. Several reviewers emphasize that the staff, from nurses to CNAs to activity coordinators, are kind, helpful, and dedicated, and that the community's environment feels welcoming and homelike.

Other perspectives highlight specific strengths that many families value when evaluating a memory-care or assisted-living setting. Reviewers praise the facility's cleanliness and maintenance, the knowledge and friendliness of memory-care staff, and the quality of the activity and therapy offerings. They describe tours that are easy to schedule, a responsive front desk, and a collaborative approach to care planning that keeps families in the loop. There are testimonials about successful admissions processes, smooth transitions, and staff who go above and beyond to support residents during difficult times. Some families even recount moving experiences, such as participating in pet-friendly events or dog shows that bring joy to residents and demonstrate staff patience and creativity in engagement.

Ultimately, the reviews paint a complex portrait of HomePlace Burlington. For some families, the community offers a genuinely caring, well-run environment where residents are treated with warmth and respect, and where staff are praised for their dedication and compassion. For others, significant concerns about staffing levels, workflow, and the ability to meet higher levels of care have left lasting frustration and distress, including adverse health outcomes for their loved ones. The common thread is a clear call for regular, proactive oversight, consistent staffing, and vigilant advocacy on behalf of residents to ensure that the care delivered matches the promises of a warm, welcoming home.

For anyone considering HomePlace Burlington, the takeaway is to weigh the community's strengths against its serious cautions. If your loved one is largely independent or needs minimal assistance, the favorable reports suggest a compassionate, capable environment with good communication and a positive culture. If your loved one requires substantial hands-on care - daily assistance with feeding, toileting, transfers, or mobility - it's essential to visit frequently, monitor care closely, and compare staffing realities to the needs of your loved one. In any case, advocates urge families to stay engaged, ask detailed questions about staffing ratios, and observe day-to-day operations to ensure that the care aligns with expectations and the level of dignity every resident deserves.

This area of Burlington, Washington, offers a variety of amenities that may appeal to seniors looking for a vibrant community. With multiple physicians' offices, pharmacies, and a quick care clinic within close proximity, residents have easy access to healthcare services. Additionally, there are several places of worship nearby for spiritual support. The abundance of restaurants and cafes provides plenty of dining options for socializing with friends or enjoying a meal out. For those who enjoy outdoor activities, there are parks in the area where one can take leisurely strolls or engage in recreational sports. The presence of a theater and hospital further enhances the convenience and quality of life in this neighborhood for senior living.

Physicians

• Burlington Family Practice (0.2 miles)
• Quick Care Clinic (0.9 miles)
• RejuvenationMD - Dr Tianna Tsitsis (1.7 miles)
• Vitreoretinal Associates (1.8 miles)
• North Cascade Eye Associates (2.3 miles)
• Pulmonary Rehabilitation Program (2.4 miles)
• Physicians Care Family Medicine (2.5 miles)

Places of Worship

• First Baptist Church (0.2 miles)
• Jehovah's Witnesses (0.7 miles)
• Second Mile Mount Vernon (3.7 miles)

Pharmacies

• Pye-Barker Fire & Safety (0.3 miles)
• Walgreens (0.9 miles)
• Makers Compounding Pharmacy (0.9 miles)
• Haggen Pharmacy (1 miles)
• Schaffner Pharmacy (2.5 miles)
• Rite Aid (3 miles)
• Haggen Pharmacy (3.8 miles)

Restaurants

• Train Wreck Bar & Grill (0.5 miles)
• My Cup of Tea (0.7 miles)
• The Fairhaven (0.8 miles)
• Tacos Tecalitlan (0.8 miles)
• MOD Pizza (0.9 miles)
• Taste Of Thai By Wipa (1.1 miles)
• Popeyes Louisiana Kitchen (1.2 miles)

Cafes

• Billy's Cafe (0.6 miles)
• Starbucks (0.9 miles)
• Starbucks (1 miles)
• Valley Grind Espresso (1.1 miles)
• Whidbey Coffee (1.3 miles)
• Bigfoot Java (1.7 miles)
• Panera Bread (1.8 miles)

Transportation

• Burlington Airport Shuttle (0.8 miles)
• Yellow Cab (2.8 miles)
• Skagit Station (4.1 miles)

Parks

• Skagit River Park (1 miles)
• Skagit Valley Playing Fields (2.5 miles)
• Bakerview Park (3.3 miles)
• Lions Park (3.6 miles)
• Bingham City Park (4.1 miles)

Theaters

• AMC Cascade Mall 14 (1.3 miles)

Hospitals

• PeaceHealth United General Hospital (2.4 miles)
• Care Center (4 miles)
• Public Hospital District 1 Skagit County (4 miles)