The Citadel Virginia Beach

Pros

• The staff at Beacon Shores has been caring and friendly, keeping the reviewer informed about any changes or events regarding their loved one.
• The experience at Beacon Shores has been delightful so far, with the staff providing excellent care to their admitted loved one.
• The nurses at the nursing home were responsive and addressed concerns promptly when brought to their attention.
• The reviewer had a positive experience with the caseworker from a local family service program who placed their sister-in-law in the facility.
• Despite some negative aspects, such as cleanliness issues, the food at Citadel Virginia Beach has improved according to a call from another relative.

Cons

• The nurses at the facility neglect patients and don't answer the phone.
• The hospice nurse denied food and water to a patient with dementia, resulting in dehydration and poor condition.
• The facility has become stricter in allowing visitors, requiring appointments and prioritizing appearance over comfort for residents.
• The night staff refuses to provide services and the rooms are filthy.
• The nursing home is described as prison-like, dirty, and lacking sufficient staff for the number of residents.
• There are concerns about the lack of activities and stimulation for residents, as well as subpar food quality.
• Despite previous negative reviews, one person had a positive experience with the care and friendliness of the staff at Beacon Shores.
• Another person witnessed neglect of their elderly cousin by uncaring nurses, overcrowded hallways, and rude aides.
• Someone describes Beacon Shores as a disgusting excuse for a rehab center with unpleasant nurses.
• Conditions at the facility were appalling during visits, including bodily fluids on floors, strong odor, and lack of supervision leading to legal issues involving residents interacting with visitors.

Review

A series of negative reviews of The Citadel Virginia Beach, formerly known as Beacon Shores, paints a grim picture of the nursing home facility. The first reviewer expresses frustration at the lack of response from the staff, particularly at the nurses' station. They also lament not taking a tour of the home before placing their sister-in-law there, finding it old and run-down upon visiting for the first time. Most distressing was their encounter with a hospice nurse who neglected to provide proper care for their loved one, leading to dehydration and malnourishment.

Another reviewer shares a similar sentiment, stating that while they wouldn't categorize the facility as horrible, an incident during their visit left them concerned about the level of care provided. Previously, they had been able to walk in and see their grandmother without issue. However, due to pandemic restrictions, they were now required to schedule an appointment. What bothered them most was being denied access because their grandmother was wearing "comfortable clothes." This raised doubts about whether she was being properly cared for throughout the day.

A third review paints a grim picture of an understaffed facility with filthy rooms and unhelpful night staff. The reviewer compares it unfavorably to a prison and warns against choosing this facility for loved ones.

In contrast to these negative experiences, one reviewer expresses satisfaction with the care and friendliness of the staff at Beacon Shores/Citadel Virginia Beach. They commend the staff's prompt communication regarding any changes or events relating to their loved one and overall find themselves delighted with their experience so far.

However, further negativity emerges from another reviewer's perspective. They recount witnessing firsthand how their elderly cousin received inadequate care in terms of attention from nurses and having nothing meaningful to occupy her time in the facility. Additionally, overcrowding in hallways made movement difficult for residents and visitors alike, while encounters with rude aides added to their dissatisfaction.

A final damning review comes from someone whose father spent only three days in the facility. They describe it as a disgusting and unacceptable place, where nurses with bad attitudes made them feel uncomfortable about entrusting their loved one's care to the facility.

One reviewer points out the lack of cleanliness, unconcerned staff, and hazardous conditions during their grandfather's stay. These issues culminated in a distressing incident in which small children were able to wander into their grandfather's room without supervision. The resulting confusion led to legal proceedings against the reviewer's grandfather, which they believe could have been avoided with proper staff vigilance.

Overall, these reviews reveal a mix of dissatisfaction and concern regarding the quality of care provided at The Citadel Virginia Beach. Issues range from neglectful behavior by staff to uncleanliness and inadequate attention to residents' needs. While one positive review offers a glimmer of hope, it does not overshadow the prevailing negative experiences shared by multiple reviewers.

Cafes

• Kahiau's Bakery & Cafe (0.9 miles)
• Starbucks (1.6 miles)
• Starbucks (1.7 miles)
• Starbucks (3.8 miles)
• Starbucks (4.5 miles)
• Rick's Cafe (5 miles)
• Starbucks (5.2 miles)

Physicians

• Hearing Services of Virginia (1 miles)
• Allergy & Asthma Center (1.4 miles)
• TPMG Holland Road Family Medicine (1.5 miles)
• Konikoff Salzberg Periodontics (2.4 miles)
• Cenzon Maria R MD - Dominion Psychiatric Associates (3 miles)
• Virginia Eye Consultants (3.3 miles)
• Gastroenterology Associates of Tidewater (3.8 miles)

Restaurants

• Chick-Fil-A (1 miles)
• Shake Shack (1.2 miles)
• Tupelo Honey (1.3 miles)
• The Yard Milkshake Bar (1.4 miles)
• P.F. Chang's China Bistro (1.4 miles)
• Mission BBQ (1.5 miles)
• Yard House (1.6 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.7 miles)
• Wegmans (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.2 miles)

Theaters

• Regal Entertainment Group (1.2 miles)
• AMC Lynnhaven 18 (2.6 miles)

Parks

• Mount Trashmore Park (1.3 miles)
• Kings Grant Park (1.4 miles)
• Broad Bay Estates Park (4.3 miles)

Hospitals

• Sentara Health Care (2.2 miles)
• Sentara Virginia Beach General Hospital (4.8 miles)
• Virginia Beach Ambulatory Surgery Center (4.8 miles)

Places of Worship

• Spring Branch Community Church (4.6 miles)
• St Luke's Catholic Church (5.6 miles)