Accordius Health At River Pointe

Pros

• The therapists at the facility were noted to be nice and capable, providing positive support during rehabilitation.
• One custodian was attentive and apologized for the oversight in cleaning the room, showing a level of care and responsibility.
• Some staff members exhibited professionalism, although not all did, indicating that there are individuals committed to quality care.
• The facility provided opportunities for families to visit frequently and stay informed about their loved ones' conditions, even if communication could be improved.
• There was a recognition of the staff's various roles, highlighting that some may have been dedicated despite the challenges faced by the facility as a whole.

Cons

• The staff at the facility was described as rude, lazy, and uncaring, with only one exception among the nurses.
• Communication from the staff was consistently poor, leading to confusion and unprofessional interactions.
• Rooms were reported to be dirty and not cleaned regularly, despite complaints to management.
• Patients experienced long wait times for assistance and care, often laying in soiled conditions for extended periods.
• Essential medical evaluations and care plans were neglected or miscommunicated, resulting in deteriorating health for residents.
• The food provided was deemed inedible by multiple reviewers.
• There was a lack of transparency regarding patient care; families were often left uninformed about their loved ones' conditions and treatment progress.
• Staff members displayed a dismissive attitude towards family concerns, making it seem like they were a burden rather than partners in care.
• The facility's overall management appeared unresponsive to complaints, contributing to a feeling of neglect and frustration among families.
• Several patients suffered significant declines in health without proper oversight or intervention from medical professionals at the facility.

Review

The reviews of a particular rehabilitation facility paint a deeply troubling picture of institutional care, revealing systematic failures that have had devastating consequences for patients and their families. Numerous accounts converge on the same disturbing theme: an alarming lack of compassion and professionalism among staff members, compounded by poor communication and inadequate oversight. Patients with critical health needs are reportedly left unattended for protracted periods, raising serious questions about the quality of care being provided.

Multiple reviewers highlight concerns regarding hygiene and maintenance within the facility. One family member recounted their loved one’s room remaining uncleaned for an entire week, which required intervention from housekeeping staff after complaints were voiced. The general consensus is that cleanliness is not prioritized; this sentiment extends to patient bathrooms, with reports indicating that essential facilities remained out of service for extended periods during residents' stays. Such neglect not only reflects poorly on operational standards but also directly impacts patient dignity and comfort.

Communication emerges as a significant issue across these reviews. Families desperately sought information about their loved ones’ care but encountered barriers and inconsistent messaging from staff members who appeared uninformed or indifferent. Calls to inquire about patient health were met with long wait times or unanswered phones, contributing to heightened frustration among relatives who felt marginalized in the decision-making process regarding their loved ones' treatment plans. Some stated they felt ignored entirely despite holding legal authority over medical decisions through power of attorney.

Worse yet, shocking accounts suggest that some residents endured inhumane conditions during their stay at the facility. One heartbreaking narrative details an elderly man who lay in his own excrement for lengthy intervals before receiving necessary assistance from overwhelmed staff—a further testament to understaffing issues raised by defenders of these harrowing testimonials. In instances where urgent medical intervention was required, professionals seemed slow or negligent in addressing critical situations; one reviewer noted distressing encounters when seeking timely attention from nurses.

The deficiencies outlined are far more than logistical inconveniences; they culminate in tragic outcomes for vulnerable individuals reliant on adequately trained caregivers during critical rehabilitation phases. One family shared that their 83-year-old father-in-law passed away after enduring months of subpar care—his needs for physical therapy neglected, nutrition inadequately managed, and painful afflictions improperly treated until it was too late to alter the course of events leading up to his demise due to sepsis exacerbated by malnutrition.

Ultimately, these accounts converge on a clarion call urging families to think twice before entrusting a loved one to this particular rehabilitation facility. The collective experiences expressed serve as warnings rooted in deeply personal tragedies resulting from what appears to be systemic failings within the organization—inadequate staffing levels, poor management practices, blatant disregard for hygiene standards, minimal communication with families concerning ongoing care plans—and vast implications echo through each reviewer's lamentations about lost opportunities for healing or rehabilitation due to gross negligence.

In sum, those writing reviews echo fears not only for current residents but also warn potential clients against trusting such facilities with family members or beloved pets alike—a testament underscored poignantly by cries imploring others not to repeat similar mistakes they regretfully experienced firsthand amidst distressing treatments unfolding behind closed doors within these walls purportedly designed for rehabilitation and healing.

This part of Virginia Beach, Virginia offers a convenient and accessible location for senior living. With a variety of physicians, pharmacies, restaurants, cafes, and parks within close proximity, residents have easy access to essential services and amenities. The presence of reputable healthcare facilities like Sentara Health Care and Sentara Virginia Beach General Hospital ensures quality medical care for seniors. Additionally, the nearby transportation options such as The Tide-Newtown Road Station provide easy access to other parts of the city. The peaceful ambiance of places of worship like Spring Branch Community Church and St Luke's Catholic Church offer spiritual support and community connection. Overall, this area provides a well-rounded environment for seniors looking to enjoy their retirement years in comfort and convenience.

Physicians

• Hearing Services of Virginia (0.4 miles)
• Allergy & Asthma Center (0.8 miles)
• TPMG Holland Road Family Medicine (0.9 miles)
• Konikoff Salzberg Periodontics (2.8 miles)
• Cenzon Maria R MD - Dominion Psychiatric Associates (3.2 miles)
• Gastroenterology Associates of Tidewater (3.3 miles)
• Jordan Young Institue (3.3 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Shake Shack (0.7 miles)
• Tupelo Honey (0.7 miles)
• P.F. Chang's China Bistro (0.9 miles)
• Mission BBQ (0.9 miles)
• McDonald's (1 miles)
• Yard House (1 miles)

Theaters

• Regal Entertainment Group (0.6 miles)
• AMC Lynnhaven 18 (3 miles)

Parks

• Mount Trashmore Park (0.7 miles)
• Kings Grant Park (1.7 miles)
• Broad Bay Estates Park (4.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Wegmans (1.2 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.1 miles)
• Kahiau's Bakery & Cafe (1.2 miles)
• Starbucks (3.2 miles)
• Starbucks (4.8 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.2 miles)

Hospitals

• Sentara Health Care (2.7 miles)
• Sentara Virginia Beach General Hospital (5.4 miles)
• Virginia Beach Ambulatory Surgery Center (5.4 miles)

Places of Worship

• Spring Branch Community Church (5.1 miles)
• St Luke's Catholic Church (5.4 miles)

Transportation

• The Tide-Newtown Road Station (5.2 miles)