Heritage Hall

Pros

• The facility has friendly staff, is clean, and offers nice activities for residents.
• Visitors report that every experience at the Hall is wonderful, and the director and staff do an exquisite job caring for residents.
• The facility is clean, with very friendly people, and residents always seem happy.
• The rehab department provides excellent therapy and even supports weight loss.
• The social worker and admission director greeted residents upon arrival, and the admission process was easy and educational.
• The administrator and social worker arranged safe discharge and home health support.
• The facility is highly recommended by the community.
• The staff are good.

Cons

• The facility's neglect nearly killed the reviewer's husband; he had to be removed by ambulance and admitted to the ICU, with the family praying he would live.
• The staff drugged a resident and left him in a coma for over 12 hours, which they claimed was normal, and treated him horribly.
• The social worker and administrator are described as unprofessional and deceptive, manipulating the family, refusing to contact them after falls or assaults, and threatening eviction.
• The nursing staff repeatedly did not administer medications on time and sometimes changed doses, resulting in the resident not receiving necessary medicines.
• Personal items and clothes were stolen from residents, indicating unsafe conditions.
• The facility is described as the worst nursing home and should be shut down; families are warned not to place their loved ones there.
• A resident was overdosed by staff, and the individual cannot remember what happened.

Review

Heritage Hall in Virginia Beach presents a mosaic of experiences reflected in the voices of families and visitors who have spent time there. On one hand, several accounts paint a picture of dedication, cleanliness, and engaging activities, with staff that residents and families can rely on for friendly interactions and attentive care. Multiple reviewers praise a well-maintained facility, noting clean surroundings, welcoming staff, and meaningful, resident-centered activities. The facility also earns praise for certain staff members and leaders, with appreciation expressed for the care teams that engage with residents and for the sense of community fostered by the building.

Yet within the same mix of impressions, stark warnings and grim incidents dominate some narratives. One reviewer described a devastating experience in which neglect nearly killed a loved one. The account recalls ambulance transport from the facility, an immediate admission to the intensive care unit, and what they describe as a terrifying night spent praying for life. This single testimony highlights a fear of unsafe care and raises questions about the immediacy and quality of medical response in critical moments.

Amid the concerns, there are equally strong endorsements of positive experiences. A reviewer who visits regularly reports that every visit is wonderful, attributing that consistency to the leadership of the director, Ashley Jackson-Brown, and the staff's approach to resident care. The same account praises the facility's involvement with the local community through the civic league, noting meetings hosted there and the facility's willingness to support community members in need. This perspective emphasizes a clean environment, friendly people, and residents who appear happy, culminating in a high recommendation for those seeking a place for a loved one.

Another positive narrative highlights specific departments that worked well for a family member undergoing rehab after knee surgery. The rehab department is described as outstanding, with successful therapy and even weight loss during the stay. Social workers and the admissions director are credited with a smooth intake and a warm welcome, including help with transportation and a thorough, educational admission process. The dietary team is praised for meeting nutritional needs and contributing to health goals, while the discharge planning is noted for organizing safe home health arrangements and providing necessary equipment to ensure a smooth transition home.

Strikingly, however, the collection of reviews includes a dramatic, vehement indictment of the facility. One post insists on giving zero stars, alleging that the staff drugged a loved one and left him in a coma for more than 12 hours, with claims that such care was dismissed as normal. The reviewer condemns the staff and administrators as horrible, urging others not to place family members in this nursing home and calling for the facility to be shut down. This is a powerful counterpoint to the more favorable observations and underscores concerns about patient safety and staff accountability.

Further, another deeply negative narrative details repeated issues with communication and care. The author accuses the unprofessional social worker of public embarrassment and manipulation, alleging an attempt to restrict access to the patient's POA and to isolate the family. The critique expands to allegations of falls, infrequent medication orders leading to bleeding, inconsistent transportation to doctor appointments, missing personal items, and even theft. The reviewer contends that staff initially appear caring but deteriorate in follow-up, and describes the administration and social workers as lacking professionalism and honesty, making disparaging statements about race and personal integrity in the process of describing the grievances and the resulting sense of mistrust.

A separate, shorter note echoes similar concerns with a blunt "They're good" compliment followed by a troubling claim that a loved one was overdosed and left unable to recall events. This terse admission sits alongside longer, more dramatic condemnations and reinforces the overall sense that experiences vary dramatically from one family to the next.

Taken together, these reviews reveal a facility that can provide clean environments, engaged staff, and positive experiences in rehabilitation, discharge planning, and community engagement, while also exposing serious incidents and ongoing concerns about safety, medication management, staff accountability, and communication. For families considering Heritage Hall, the spectrum of perspectives suggests the importance of direct, in-depth visits, careful discussion with administrators and care teams, and attention to both daily quality of life and the potential risks that have been described by previous residents and their loved ones. The contrast between hopeful, positive experiences and alarming, negative ones invites a cautious, well-informed approach to evaluating care options and monitoring ongoing care if a loved one becomes a resident.

This part of Virginia Beach, Virginia offers a convenient and vibrant community for senior living. With multiple pharmacies, physicians' offices, cafes, restaurants, theaters, transportation options, parks, places of worship, and hospitals within a short distance, residents have easy access to essential services and amenities. The neighborhood also boasts a variety of dining options ranging from fast food to upscale dining experiences. Additionally, the proximity to Norfolk International Airport provides convenient travel options for those looking to explore beyond the local area. The presence of parks and healthcare facilities nearby ensures that seniors can maintain an active lifestyle while receiving necessary medical care if needed. Overall, this area offers a well-rounded environment for seniors looking for a comfortable and accessible place to call home.

Pharmacies

• Walgreens (0.6 miles)
• Rite Aid (1.7 miles)
• Walgreens (2.1 miles)
• Wegmans (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Physicians

• Jordan Young Institue (1 miles)
• Patient First (1 miles)
• Gastroenterology Associates of Tidewater (1.1 miles)
• Austin Warren Md Norfolk (1.4 miles)
• Virginia Ophthalmology Associates (1.4 miles)
• Pariser Dermatology Specialists (1.5 miles)
• Sentara Comprehensive Weight Loss Solutions (1.5 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Kahiau's Bakery & Cafe (4.5 miles)
• Coalescence Coffee (6.4 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• Olive Garden (1.8 miles)
• Sonic Drive-In (1.9 miles)
• Hooters (2.1 miles)
• Village Inn (2.2 miles)
• Yard House (2.4 miles)
• P.F. Chang's China Bistro (2.4 miles)

Theaters

• Regal Entertainment Group (2.7 miles)
• AMC Lynnhaven 18 (6.3 miles)

Transportation

• The Tide-Newtown Road Station (2.7 miles)
• American Airlines Ticket Counter (3.1 miles)
• Norfolk International Airport (ORF) (3.1 miles)
• Norfolk Airport USO (3.2 miles)

Parks

• Mount Trashmore Park (3.3 miles)
• Kings Grant Park (3.7 miles)
• Bay Oaks Park (5.5 miles)
• Broad Bay Estates Park (6.4 miles)

Places of Worship

• Third Presbyterian Church (5.4 miles)
• Tabernacle Church Of Norfolk (6.5 miles)

Hospitals

• Sentara Health Care (5.9 miles)
• Chkd (6.4 miles)