5580 Daniel Smith Road, Virginia Beach, VA 23462
For more information about senior living options: (866) 208-4318
Heritage Hall Virginia Beach Costs & Pricing
Heritage Hall Virginia Beach offers competitive pricing for its accommodations, particularly when compared to both the city of Virginia Beach and the broader state averages. For a one-bedroom unit, residents can expect to pay $3,615 per month, which is notably lower than the city average of $4,190 and the state average of $4,257. Similarly, two-bedroom options at Heritage Hall are priced at $3,992, providing an attractive alternative to the local market where the city rate stands at $4,187 and the statewide figure reaches $4,602. This makes Heritage Hall an appealing choice for those seeking quality living arrangements in Virginia Beach without compromising on value.
| Floor plans | Heritage Hall Virginia Beach | Virginia Beach city | Virginia |
|---|---|---|---|
| 1 Bedroom | $3,615 | $4,190 | $4,257 |
| 2 Bedrooms | $3,992 | $4,187 | $4,602 |
Overall Review of Heritage Hall Virginia Beach
Pros
The staff who gave the tour knew the residents and spoke to them by name, showing personalized attention.- Residents are treated as people, not just numbers.
- The facility is kept clean and attentive in care, including medication management.
- The meals are adequate and healthy.
- They offer daily activities, including Bingo, holiday events, cooking classes, and celebrations.
- The staff are nice, caring, and genuinely attentive to residents.
- The staff are a blessing and a light of hope to residents.
Cons
The staff did not change the patient’s brief, leaving him drenched with urine on two occasions.- The facility is perceived as operating for money rather than prioritizing residents’ care.
- Many staff members are rude, uncaring, and hurtful to residents.
- Medicines have been given incorrectly on multiple occasions.
- Residents have not received baths or showers for extended periods due to inadequate nursing/medicine management.
- There have been lapses in pain medication and basic powders because of ineffective nursing/medicine management.
- CNAs humiliated the resident during cleaning after bowl movements and urination.
- Medical orders were misread twice, leading to hospitalization.
- Staff were loud, laughing, and dancing, disturbing residents’ sleep.
- A smoke odor from outside was reported, with explanations that prompted moving the family member.
Review
Heritage Hall Virginia Beach is best suited for families seeking an active, service-rich community where rehab support and daily programming are readily available in a large, campus-style setting. It appeals to residents who value social engagement, a spacious dining area, a therapy room, a beauty shop, and regular activities that create the sense of a connected community. The availability of semi-private or private rooms and the ability to access routine care without extended searching can reduce transition stress for some families. This is not a luxury or boutique memory-care environment; it is a practical, throughput-oriented option that works best when oversight and straightforward care are acceptable foundations.
On the positive side, the building and daily rhythm can feel welcoming for residents who respond to visible staff interaction and structured activity. Reviewers repeatedly note staff who know residents by name, cleanliness in common areas, and regular programming such as Bingo, holiday events, and cooking classes. The facility’s size supports choice in activities and room configurations, and the presence of on-site amenities, a dining hall, therapy services, and a salon, helps maintain a sense of normalcy and routine. For families prioritizing social connection and reliable access to rehabilitation resources, these are meaningful advantages that translate into everyday quality of life.
The strongest warnings come from concerns about consistency and safety in daily care. Several reviews describe inconsistent nursing attention, medication management errors, and lapses in basic hygiene, including missed baths or showers and long gaps in personal care. There are accounts of residents who felt humiliated by staff during routine cleaning, reflecting deeper issues with training and morale. Care plans, while regularly scheduled, are described as lengthy and sometimes opaque, leaving families feeling uncertain about how decisions are implemented day to day. In addition, some families report leadership gaps, with complaints about availability of the director and difficulties obtaining timely, clear responses.
These red flags matter most for residents who require steady nursing oversight, complex medication regimens, or specialized care such as memory-support needs. For seniors who expect consistent, compassionate interaction and a high level of clinical coordination, alternatives with stronger staffing stability and clearer accountability may be preferable. The facility’s age and “nursing-home-like” feel can be a drawback for those who prioritize modern aesthetics or a more intimate, highly supervised environment. Nighttime disruption, loud activity, and observations about smoking-related air flow further undermine the sense of a calm, safe residence that some families want for a loved one.
To navigate decisively, families should demand concrete answers during tours and conversations. Ask for the medication administration protocol, who reconciles meds, and how often discrepancies occur. Request observations across shifts to gauge responsiveness, and review the care-planning process for transparency and timeliness. Probe hygiene routines, shower access, and the staff-to-resident ratio, ensuring expectations align with the resident’s needs. Speak with current residents and families about day-to-day interactions, and request access to incident or grievance documentation to understand how issues are resolved. A thorough due-diligence plan will help determine whether Heritage Hall can deliver consistent, respectful care or if a more tightly supervised option is warranted.
In sum, Heritage Hall Virginia Beach delivers practical advantages: accessible rehab services, a robust menu of activities, and a generally clean, accommodating environment that can support a reasonable quality of life. However, the pervasive concerns about medication safety, staff reliability, and care consistency cannot be dismissed. For families able to maintain vigilant oversight and insist on accountability, it remains a viable option with tangible social and rehabilitative benefits. For others, especially those needing unwavering nursing precision and consistently warm, respectful care, exploring higher-commitment or more tightly managed alternatives will likely yield better peace of mind and daily experience for a loved one.
90 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Norfolk International (3 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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