Heritage Hall Virginia Beach

Pros

• The lady giving the tour at Heritage Hall knew the residents by name, showing that they were treated as individuals and not just another number.
• The reviewer is pleased with Heritage Hall for taking good care of their ex-husband and ensuring his cleanliness.
• Residents at Heritage Hall enjoy regular activities like Bingo, holiday-specific events, cooking classes, and a Veterans Day celebration.
• The therapist and front office staff at Heritage Hall are described as nice and caring.
• Some staff members at Heritage Hall are appreciated for their good attitude and healing touch.
• Residents express gratitude to specific staff members who have been a source of support and hope.
• Despite some issues, the reviewer acknowledges that Heritage Hall is overall a good facility for their mother.
• People at Heritage Hall are friendly and engage in activities like Bingo, birthday parties, and hairstyling services.
• The staff at Heritage Hall were accommodating, helpful, and informative during the move-in process.
• Although there are some concerns about lack of attentiveness from staff, the room at Heritage Hall is described as spacious.
• Despite some issues with knowledgeability of nurses and loud staff members, the facility is said to be friendly.
• Residents praise certain staff members but express frustration with lack of follow-through from the director in addressing concerns.

Cons

• The rooms were fine, but the size of Heritage Hall was unappealing compared to a smaller community.
• The patient's brief was drenched with urine on two occasions, indicating poor care.
• Many staff members at Heritage Hall are rude, uncaring, and physically/emotionally hurtful to residents.
• Incorrect medicine has been given multiple times, and there have been instances of not receiving necessary hygiene care.
• Lies have been told and documented in the careplan meetings about a resident.
• Some residents have received less than good treatment based on their religion, political affiliation, or physical appearance.
• The social worker at Heritage Hall exhibited poor and unprofessional behavior towards a family member.
• Personal attention for private problems is lacking at Heritage Hall, causing delays in receiving help.
• The staff at Heritage Hall were not attentive to a resident's needs and failed to provide necessary care such as changing them or feeding them.
• There are issues with knowledgeable nurses misreading medical orders and staff members being loud and disruptive during nighttime hours.

Review

Heritage Hall in Virginia Beach serves as a prominent yet polarizing assisted living facility, with residents and visitors offering mixed reviews about the quality of care, staff attentiveness, and overall environment. While some appreciate the sense of community fostered by friendly staff members who know residents by name, others have expressed deep concerns regarding the level of care provided to their loved ones. This disparity highlights the complexities associated with navigating assisted living options for families seeking appropriate support for their relatives.

Several reviewers commented on the physical amenities available at Heritage Hall. The facility boasts spacious semi-private and private rooms, a large dining hall, therapy rooms, and even a beauty shop. The activities offered are diverse; from Bingo games to holiday celebrations like Veterans Day and Valentine's Day festivities that feature balloons for residents. These elements contribute to a vibrant social atmosphere that many find appealing, particularly those transitioning into this stage of life after hospitalization or rehabilitation.

However, several narratives revealed troubling issues surrounding personal care and attention to hygiene needs within the facility. A few family members raised alarms about instances where their loved ones were not properly cared for?citing experiences where patients were unclean or left in soiled clothing for extended periods. One reviewer shared discontent over how their father?s medical orders were misread on multiple occasions, which ultimately resulted in an unexpected hospital visit due to inadequate oversight by nursing staff. Such incidents raise questions about the training and attentiveness of personnel responsible for maintaining resident health.

While some residents express gratitude towards specific caregivers who brighten their days amidst difficult circumstances?thanking them for their kindness?a stark contrast can be seen in complaints regarding rude behavior from other staff members. Concerns were voiced about instances of unprofessional conduct ranging from inappropriate attitudes to instances where residents felt humiliated during necessary care routines. One resident described being subjected to disrespectful treatment because of her Jewish faith and political beliefs?a sobering reminder that sentiments can persist beneath the surface in communal living situations.

The food served at Heritage Hall also drew mixed reviews; while considered adequate by some, it does not reach gourmet standards. Residents reported that meals are nutritious but lack variety or excitement?leading some to feel dissatisfied with culinary options despite acknowledging healthy practices in food preparation. Activities such as birthday parties create enjoyable moments within daily life, yet concerns linger about whether they provide sufficient engagement for all residents depending on their particular needs.

Finally, communication?or lack thereof?often shapes visitor perceptions profoundly as illustrated by one reviewer's experience when a social worker raised her voice due to misunderstandings over Medicaid transportation guidelines. This unsettling encounter further contributed to frustrations about professional decorum within management roles at Heritage Hall?a sentiment echoed by others who felt they had little recourse when addressing grievances or seeking clarification from higher-ups like directors or administrators rarely present on-site.

In summation, Heritage Hall presents itself as a facility rich with potential benefits; its welcoming communal spirit is undermined by significant challenges regarding care quality and staff professionalism documented through an extensive array of reviews. While there are undoubtedly dedicated professionals working diligently alongside engaged family members striving toward positive resident experiences?the negative accounts hint at systemic issues requiring critical reflection and improvement action planning if Heritage Hall aims to solidify its reputation as a trusted choice among Virginia Beach assisted living facilities moving forward.

Pharmacies

• Walgreens (0.6 miles)
• Rite Aid (1.7 miles)
• Walgreens (2.1 miles)
• Wegmans (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Physicians

• Jordan Young Institue (1 miles)
• Patient First (1 miles)
• Gastroenterology Associates of Tidewater (1.1 miles)
• Austin Warren Md Norfolk (1.4 miles)
• Virginia Ophthalmology Associates (1.4 miles)
• Pariser Dermatology Specialists (1.5 miles)
• Sentara Comprehensive Weight Loss Solutions (1.5 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Kahiau's Bakery & Cafe (4.5 miles)
• Coalescence Coffee (6.4 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• Olive Garden (1.8 miles)
• Sonic Drive-In (1.9 miles)
• Hooters (2.1 miles)
• Village Inn (2.2 miles)
• Yard House (2.4 miles)
• P.F. Chang's China Bistro (2.4 miles)

Theaters

• Regal Entertainment Group (2.7 miles)
• AMC Lynnhaven 18 (6.3 miles)

Transportation

• The Tide-Newtown Road Station (2.7 miles)
• American Airlines Ticket Counter (3.1 miles)
• Norfolk International Airport (ORF) (3.1 miles)
• Norfolk Airport USO (3.2 miles)

Parks

• Mount Trashmore Park (3.3 miles)
• Kings Grant Park (3.7 miles)
• Bay Oaks Park (5.5 miles)
• Broad Bay Estates Park (6.4 miles)

Places of Worship

• Third Presbyterian Church (5.4 miles)
• Tabernacle Church Of Norfolk (6.5 miles)

Hospitals

• Sentara Health Care (5.9 miles)
• Chkd (6.4 miles)