Brookdale Virginia Beach

Pros

• The facility has positive energy that enhances residents' well-being, and the staff is friendly and helpful.
• Many loved ones appreciate the cleanliness and well-maintained environment of Brookdale Virginia Beach.
• Residents enjoy engaging activities, and families feel welcomed during family nights and events.
• Communication with families is timely, with staff promptly returning calls and emails regarding important updates.
• The food served is reported to be wonderful, contributing to a pleasing dining experience for residents.
• The outdoor courtyard and common areas provide a pleasant atmosphere for residents to interact freely.
• Families express gratitude for the care provided by nurses and staff, often noting their kindness and understanding.
• Several reviewers found great value in the services offered at Brookdale compared to other facilities in the area.
• Residents have access to physical therapy, which has proven beneficial for their health and mobility.
• Overall, many families recommend Brookdale Virginia Beach as a caring place for their loved ones.

Cons

• Inconsistent Housekeeping: There were complaints about the cleanliness of the loved one's room, with family members stepping in to help maintain it.
• Poor Communication: Reviewers noted a lack of communication from staff, particularly during medical emergencies, leading to feelings of neglect and frustration.
• Staffing Issues: Some residents experienced inadequate care due to perceived understaffing, resulting in falls and insufficient supervision.
• Missing Personal Items: There were reports of personal belongings going missing or being stolen from residents.
• Unmet Care Needs: One reviewer expressed disappointment that the facility was unable to provide necessary safety equipment and assistance for their loved one’s mobility issues.
• Negative Overall Experience: A resident's experience was described as terrible, with a complete lack of respect and care reported by family members.
• Deterioration in Service Quality: After an initial positive tour experience, one reviewer noted a decline in service quality once their loved one was settled into the facility.
• Delayed Payment Resolution: There were significant delays in setting up automatic payments, which caused stress and miscommunication regarding overdue accounts.

Review

Brookdale Virginia Beach is a facility that has garnered mixed reviews from residents and their families, reflecting a spectrum of experiences since the change of leadership. Many reviewers have noted recent improvements in cleanliness and overall positivity in the environment. Families appreciate that their loved ones thrive amidst the friendly staff and engaging activities offered at the facility. The outdoor courtyard is particularly loved by both residents and visitors, providing a serene space for relaxation and socialization.

The facilities themselves are generally well-regarded; many describe them as clean and well-maintained with attractive common areas. Reviewers who toured Brookdale Virginia Beach often remarked on the variety of room options available, including semi-private and larger private rooms that cater to different needs. Positive descriptions of staff members highlight their friendliness, helpfulness, and willingness to communicate openly with families regarding events, activities, and individual care plans, which fosters a sense of community among residents.

However, not all feedback about Brookdale Virginia Beach has been favorable. Several reviewers expressed concerns regarding housekeeping standards in their loved ones' rooms, noting instances where cleanliness was lacking or personal belongings went missing. One family experienced communication failures during critical health incidents concerning a resident's elevated blood pressure without any response from staff, leaving them feeling disrespected and neglected. These accounts suggested variability in staffing quality; while some employees were praised for their attentiveness and understanding—particularly towards residents exhibiting challenging behaviors—others fell short of expectations.

Staffing levels appear to be a recurring concern among families seeking adequate supervision for their loved ones’ safety. Some individuals reported feelings of under-staffing leading to delays in responding to calls for assistance or inadequate oversight during evening hours when fall risks seemed heightened. This inconsistency contributed to doubts about whether the facility could meet specific care needs effectively. Several reviewers conveyed regret over not having asked more thorough questions before choosing Brookdale Virginia Beach regarding how individual care would be managed.

Despite these challenges, there are positive reflections on the level of care received by many residents within Brookdale Virginia Beach, especially amongst those whose family members appeared content with the nursing staff's level of kindness and understanding as they navigated health issues together. Family members also highlighted beneficial aspects like physical therapy services that positively impacted residents' mobility or participation in activities designed to enhance engagement.

In summary, while Brookdale Virginia Beach presents an array of amenities coupled with dedicated staff who show genuine concern for resident happiness, inconsistencies in operational practices—including cleaning standards and staffing ratios—have left some families pondering if it’s truly the right fit for their loved ones’ needs. As they move forward through an apparent phase of transition following leadership changes, hope remains that attention will be given to these shortcomings so that both new families considering residency there can feel secure in selecting this community while current residents continue thriving in an enriching environment tailored toward older adults.

This area of Virginia Beach, Virginia, offers a convenient and diverse range of amenities for seniors considering the area for living. With multiple pharmacies such as Walgreens and CVS within a short distance, access to healthcare services is easily accessible. There are also various cafes like Starbucks and Panera Bread nearby for socializing with friends or enjoying a quiet coffee break. In terms of dining options, restaurants like Chick-Fil-A and Olive Garden provide a variety of choices for meals. Additionally, there are reputable healthcare facilities such as Patient First and Virginia Ophthalmology Associates in close proximity for any medical needs. The area also offers transportation options including the American Airlines Ticket Counter and the Norfolk International Airport for easy travel access. For recreational activities, there are theaters like Regal Entertainment Group and parks such as Mount Trashmore Park within reach. Places of worship like Third Presbyterian Church cater to spiritual needs, while hospitals like CHKD and Sentara Health Care ensure quality medical care is readily available. Overall, this part of Virginia Beach provides a well-rounded environment for seniors looking for convenience, accessibility, and a vibrant community atmosphere.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Wegmans (2.8 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.8 miles)
• Starbucks (3.7 miles)
• Starbucks (4.1 miles)
• Kahiau's Bakery & Cafe (5 miles)
• Starbucks (6.1 miles)

Restaurants

• Chick-Fil-A (1.2 miles)
• Olive Garden (2 miles)
• Hooters (2.2 miles)
• 1608 Crafthouse (2.4 miles)
• Sonic Drive-In (2.5 miles)
• Village Inn (2.8 miles)
• Yard House (2.9 miles)

Physicians

• Patient First (1.7 miles)
• Jordan Young Institue (1.7 miles)
• Virginia Ophthalmology Associates (1.8 miles)
• Gastroenterology Associates of Tidewater (1.8 miles)
• Austin Warren Md Norfolk (1.8 miles)
• Pariser Dermatology Specialists (1.9 miles)
• Internal Medicine Kidney and Hypertension Center (2 miles)

Transportation

• American Airlines Ticket Counter (2.4 miles)
• Norfolk International Airport (ORF) (2.5 miles)
• Norfolk Airport USO (2.6 miles)
• The Tide-Newtown Road Station (3.1 miles)

Theaters

• Regal Entertainment Group (3.3 miles)

Parks

• Mount Trashmore Park (3.9 miles)
• Kings Grant Park (3.9 miles)
• Bay Oaks Park (4.8 miles)
• Broad Bay Estates Park (6.4 miles)

Places of Worship

• Third Presbyterian Church (4.9 miles)
• Tabernacle Church Of Norfolk (6.1 miles)

Hospitals

• Chkd (6.3 miles)
• Sentara Health Care (6.3 miles)