Pheasant Ridge Nursing & Rehab Center

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  • Interior

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    A nursing and rehabilitation center with a well-maintained garden and parking area.

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Pheasant Ridge Nursing & Rehab Center

4355 Pheasant Ridge Road, Sw, Roanoke, VA 24014

For more information about senior living options: (844) 490-3973

3.9 from 74 reviews
5 stars
49
4 stars
3
3 stars
2
2 stars
2
1 stars
18

Skilled Nursing Facility

Pheasant Ridge Nursing & Rehab Center Costs & Pricing

At Pheasant Ridge Nursing & Rehab Center, the costs for room accommodations reflect a comprehensive level of care and facility amenities. The monthly rate for a one-bedroom unit is set at $6,000, which significantly exceeds the average rates in Roanoke City at $3,995 and across Virginia at $4,257. For those seeking private room options, the fee is $6,300, again placing it above both local and state averages; in Roanoke City, similar accommodations cost approximately $5,211 while the statewide average is around $4,684. These figures suggest that Pheasant Ridge offers a premium service that may appeal to individuals looking for enhanced care or specialized rehabilitation services.

Floor plansPheasant Ridge Nursing & Rehab CenterRoanoke cityVirginia
1 Bedroom$6,000$3,995$4,257
Private$6,300$5,211$4,684

Overall Review of Pheasant Ridge Nursing & Rehab Center

Pros

  • pro They felt an overwhelming sense of peace and reassurance after bringing their aunt to the facility.
  • pro The staff treated residents like family, offering love, patience, and respect in every interaction.
  • pro They observed compassion in small acts, such as holding a hand, sharing a laugh, and listening to stories.
  • pro The staff's kindness and gentleness brought comfort during difficult times and showed caregiving as a calling.
  • pro The facility is beautiful, clean, with large rooms and a welcoming atmosphere.
  • pro The therapy teams (CNAs, LPNs, and RNs) are hardworking and dedicated to keeping residents comfortable and well cared for.
  • pro Ryan is praised for courtesy, helpfulness, and going above and beyond for residents and their families.
  • pro The discharge process is described as smooth and well-coordinated.
  • pro Leadership, such as Nathan, is recognized for terrific, personal, and loving care.
  • pro Powerback Rehab's partnership with Pheasant Ridge is known for providing great therapy.
  • pro The staff are described as friendly, attentive, and helpful.
  • pro Page from admissions and business office is described as a true advocate for residents.

Cons

  • pro This is one of the most terrible places.
  • pro Reviewers warned not to put a loved one there.
  • pro The staff don't return calls.
  • pro They refuse to give info for corporate.
  • pro The bookkeeper fails to respond to calls for information.
  • pro There is no assistance and no communication.
  • pro The business manager has been caught in multiple lies that cost us $11,000.
  • pro They lie and neglect residents; they will always lie and say they did.
  • pro Nurses don't care about patients.
  • pro There can be over an hour wait after a resident pushes the nursing call button.
  • pro The word neglect in every form and fashion doesn't even begin to cover it.

Review

Families who have entrusted their loved ones to Pheasant Ridge Nursing and Rehab and its affiliated rehab partners report a wide range of experiences, from heartfelt gratitude and genuine connection to serious concerns about care, communication, and consistency. Across many comments, the facility is described as a clean, welcoming place with bright rooms and well-maintained spaces that can feel like a home away from home for residents and their families. In the best moments, the atmosphere is peaceful, and you can sense a shared commitment to treating people with dignity and kindness.

A recurring thread in the praise is the sense of family that staff members cultivate. Several reviews emphasize that caregivers, nurses, and support staff go beyond their job descriptions to offer love, patience, and respect in every interaction. The small, human touches - holding a hand, sharing a laugh, listening to the stories a resident has told many times - are highlighted as evidence that for many team members, caregiving is a calling rather than a mere occupation. Families describe feeling a comforting presence around their loved ones, which brings much-needed reassurance during difficult moments.

Therapy and rehabilitation are frequently singled out for their quality. The therapy departments are described as strong, with dedicated CNAs, LPNs, and RNs who work hard to keep residents comfortable and progressing. The partnership with Powerback Rehab is noted by several reviewers as a positive element, known for providing effective therapy. In some accounts, the discharge process is commended for being well-coordinated and smooth, contrasting with experiences where transitions feel disjointed. One staff member, Ryan, is repeatedly praised for his responsiveness, courtesy, and willingness to go above and beyond for residents and their families. The overall impression in these accounts is that, when things go well, residents receive attentive, professional care that prioritizes comfort and continuity.

Alongside the positive notes, there are clear and serious criticisms expressed by other reviewers. Some describe Pheasant Ridge as one of the most terrible places they've experienced, citing neglect, unresponsiveness, and a pattern of miscommunication. In particular, there are claims that staff do not return calls, that information is hard to obtain, and that certain issues were not addressed promptly or adequately. Other reviewers allege that insurance and billing practices complicate the experience, and that the goal of discharge can take precedence over patient safety when a resident may still be in need of rehab or monitoring. The most intense statements accuse specific staff and management of lying, withholding information, and failing to provide necessary care, with one account alleging a pattern of neglect that endangered a loved one.

Further concerns touch on safety and notification. Several reviewers recount incidents such as falls without sufficient notification, delays in scheduling necessary medical appointments (for example, eye care for vision issues), and perceptions that some departments underperform due to short-staffing. The nursing side is described by some as capable and compassionate, but with inconsistent levels of attention and accessibility - long waits after a resident presses a call button, and variable experiences among CNAs depending on who is on shift. Food service is mentioned as variable as well - some residents find meals satisfactory, while others note issues with utensils, diet accommodations, or the timing of meals, which can affect overall satisfaction.

In the midst of these divergent experiences, several reviewers still acknowledge positive leadership and a generally caring environment. Terrific leadership is highlighted by some, with leaders and teams focusing on personal and loving care. The facility's aesthetic and atmosphere - cleanliness, pleasant rooms, and a choice of activities - are repeatedly praised. Staff members mentioned by name - such as Page from admissions and business office, and others who contribute to a supportive culture - are remembered as advocates for residents and families, underscoring that individual interactions can make a meaningful difference even when broader challenges arise.

Ultimately, the accounts paint a picture of a place that can be deeply comforting and beneficial for many residents, while also presenting serious concerns that should not be ignored. The strongest messages encourage prospective families to engage actively: visit the facility, observe the care provided, talk to staff and other families, and ask hard questions about staffing levels, communication protocols, discharge planning, and how insurance issues are handled. For every story of exceptional compassion, there is a parallel cautionary tale about responsiveness and consistency. The common thread is that care quality at Pheasant Ridge is highly variable and highly personal; what matters most is matching the setting to a resident's specific needs, staying vigilant about communication, and ensuring that the care team remains attentive and available to both residents and their loved ones.

Features

Housing

  • 101 resident community capacity 101 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Roanoke Regional Woodrum (7 miles away) Roanoke Regional Woodrum (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Pheasant Ridge Nursing & Rehab Center in Roanoke, VA is a premier assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can indulge in pampering and grooming services, while enjoying their favorite TV shows on cable or satellite TV in their fully furnished private rooms.

The community also offers convenient transportation services operated by the community, providing residents with easy access to nearby destinations such as doctors' appointments or local attractions. For those who enjoy staying connected digitally, there is a computer center equipped with Wi-Fi/high-speed internet.

Meals at Pheasant Ridge are served restaurant-style in the elegant dining room, where residents can enjoy nutritious and delicious meals prepared by the community's experienced staff. Special dietary restrictions are accommodated to ensure everyone's needs are met.

Engaging activities are an essential part of life at Pheasant Ridge. Residents have access to a fitness room and wellness center for maintaining their physical health. Planned day trips, resident-run activities, and scheduled daily activities keep residents entertained and socially active. Additionally, concierge services are available to cater to any specific needs or requests.

The convenient location of Pheasant Ridge allows residents to easily explore the surrounding area, with several cafes, parks, pharmacies, physicians' offices, restaurants, theaters and places of worship located nearby. In case of any medical emergencies or routine check-ups, there are multiple hospitals within close proximity.

With 24-hour call system and supervision along with assistance provided for daily living activities such as bathing, dressing and transfers - Pheasant Ridge ensures that residents receive personalized care tailored to their individual needs. Medication management is also available to ensure proper administration of medications.

At Pheasant Ridge Nursing & Rehab Center in Roanoke, VA seniors can experience a vibrant lifestyle while receiving top-notch care in a warm and welcoming environment.

Nearby Places of Interest

Cafes

  • Starbucks (0.6 miles)
  • Panera Bread (1.1 miles)
  • Mill Mountain Coffee & Tea (1.3 miles)
  • Sweet Donkey Coffee (2 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.5 miles)

Restaurants

  • Chick-Fil-A (0.6 miles)
  • IHOP (0.7 miles)
  • Wendy's (1 miles)
  • Macado's (1 miles)
  • Montano's International Gourmet (1 miles)
  • Chicken Salad Chick (1.1 miles)
  • Red Lobster (1.1 miles)

Transportation

  • Enterprise Rent-A-Car (1 miles)

Parks

  • Cypress Park (1.1 miles)
  • Mill Mountain Park (2.4 miles)
  • Vic Thomas Park (3 miles)
  • Garst Mill Park (3 miles)
  • Wasena Park (3.1 miles)
  • Norwich Park (3.3 miles)

Physicians

  • Southwest Medical Clinic (1.1 miles)
  • Vistar Eye Center (1.2 miles)
  • Kelly Peter F, Dpm - Roanoke Foot And Ankle (1.2 miles)
  • Blue Ridge Research Center (1.4 miles)
  • Internal Medicine Associates of Roanoke (1.4 miles)
  • Physician Associates Of Virginia, PC (1.4 miles)
  • LewisGale Physicians - Internal Medicine (1.5 miles)

Theaters

  • AMC CLASSIC Roanoke 1 (1.2 miles)

Pharmacies

  • Walmart Pharmacy (1.2 miles)
  • Walgreens (1.9 miles)
  • Carilion Clinic Pharmacy (2 miles)
  • Kare Pharmacy & Compounding (2.1 miles)
  • Kroger Pharmacy (2.3 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (2.8 miles)

Hospitals

  • Carilion Health System (2 miles)
  • Roanoke Ambulatory Surgery Center (2.9 miles)
  • Roanoke Memorial Hospitals (3.1 miles)
  • Carilion Roanoke Community Hospital (3.2 miles)
  • Carilion Clinic Inpatient Rehabilitation (3.2 miles)

Places of Worship

  • St Johns Episcopal Church (3.2 miles)

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