The Harmony Collection at Roanoke Memory Care

Pros

• The Harmony Collection at Roanoke - Memory Care is described as a beautiful facility that is well-kept and always clean, providing a pleasant environment for residents.
• Staff interactions with residents are reported to be positive and supportive, showcasing patience and care during transitions.
• Residents enjoy engaging activities such as crafts and gardening, contributing to their overall happiness and well-being.
• Pheasant Ridge Memory Center offers spacious accommodations with private bathrooms, creating a comfortable living space for residents.
• The community provides various engaging activities throughout the day, fostering interaction among residents while promoting fun and therapy simultaneously.

Cons

• The facility is described as a terrifying, filthy, and scary place for patients to die, lacking basic care.
• There are significant issues with laundry services, resulting in residents being left in filthy sheets for extended periods.
• The administration is perceived as cruel and unapproachable, with no regard for patient well-being or communication.
• Residents often wander unattended and experience neglect regarding their basic hygiene needs.
• The lack of engaging activities leads to residents missing meals and suffering from weight loss due to inadequate dietary attention.
• Staff members are seen as indifferent to residents' needs, often prioritizing their own interactions over resident care.
• Reports indicate that items frequently go missing or are not returned after being sent to laundry, contributing to a lack of accountability in the facility.

Review

The Harmony Collection at Roanoke - Memory Care has garnered mixed reviews from families of residents, highlighting a spectrum of experiences that range from severe dissatisfaction to heartfelt appreciation. Several reviewers voiced intense disappointment and concern regarding the quality of care provided at the facility, indicating systemic issues that raise alarm bells about its operational standards. Many described the environment as resembling a bleak place where dignity is compromised, with accusations of filthiness and neglect prevalent throughout their observations.

One recurring theme among dissatisfied families was the lack of adequate staffing and effective communication within the facility. Reviewers expressed frustration over understaffed conditions, which appeared to contribute to poor hygiene practices and inadequate medical attention for residents. Patients were frequently left unattended for extended periods, resulting in distressing situations such as residents defecating on furniture or lying in dirty sheets for days on end. The overall vibe described by many was one of coldness—a stark contrast to the compassionate care one would hope for in a memory care setting.

Specific instances of neglect surfaced in several accounts; loved ones reported rashes developing due to prolonged exposure to unclean environments and an absence of basic personal care like bathing and laundry services. One reviewer lamented her loved one suffering from these issues while another shared her guilt for placing her sister in what she perceived as an uncaring establishment characterized by broken promises from the administration. This sense of betrayal was compounded by reports that personal belongings often went missing or were mishandled, further adding to familial anxiety and distress.

In striking contrast, some reviews offered a vastly different perspective on The Harmony Collection at Roanoke—marking it as a bright spot in memory care options. These positive testimonials emphasized cleanliness, attentiveness from staff members, and engaging activities available for residents. Families celebrating their positive experiences highlighted how their relatives felt cared for during their transition into this facility—particularly praising staff members like Margaret who played pivotal roles in providing support during challenging times.

Residents reportedly enjoyed various stimulating activities such as crafts and gardening clubs while also participating in regular meals that were well received. The general design of the facility also drew praise; it featured inviting communal spaces such as libraries and theaters, fostering social interaction rather than isolating residents into solitary experiences. Families appreciated how these thoughtful layouts adhered not just to aesthetics but also functionality—creating a sense of community among residents.

However, despite differing viewpoints surrounding The Harmony Collection at Roanoke - Memory Care, it remains evident that consistency is vital when assessing memory care facilities' reliability. While many reported satisfactory living conditions marked by cleanliness and engagement via varied programs designed specifically for those with cognitive impairments—the negative accounts serve as necessary warnings against complacency within management practices. Stringent oversight is critical to ensuring all residents receive appropriate attention regardless of how well-maintained or visually appealing any given facility may appear upon first glance.

Ultimately, families seeking placement options must weigh these contrasting reviews seriously before making decisions about their loved ones' futures amongst them—a daunting task made all the more complicated when faced with conflicting narratives regarding quality care at The Harmony Collection at Roanoke - Memory Care versus other alternatives in memory care facilities nearby contributing valuable insights into both ends of this spectrum.

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1 miles)
• Mill Mountain Coffee & Tea (1.1 miles)
• Sweet Donkey Coffee (2 miles)
• Starbucks (2.2 miles)
• Starbucks (2.6 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• IHOP (0.5 miles)
• Wendy's (0.8 miles)
• Macado's (0.9 miles)
• Montano's International Gourmet (0.9 miles)
• Chicken Salad Chick (0.9 miles)
• Five Guys Burgers & Fries (1 miles)

Transportation

• Enterprise Rent-A-Car (0.8 miles)

Parks

• Cypress Park (0.9 miles)
• Mill Mountain Park (2.4 miles)
• Garst Mill Park (2.9 miles)
• Vic Thomas Park (2.9 miles)
• Wasena Park (3 miles)
• Norwich Park (3.2 miles)

Physicians

• Southwest Medical Clinic (1 miles)
• Kelly Peter F, Dpm - Roanoke Foot And Ankle (1 miles)
• Vistar Eye Center (1.1 miles)
• Blue Ridge Research Center (1.2 miles)
• Internal Medicine Associates of Roanoke (1.2 miles)
• Physician Associates Of Virginia, PC (1.2 miles)
• Virginia Skin & Vein (1.4 miles)

Theaters

• AMC CLASSIC Roanoke 1 (1.1 miles)

Pharmacies

• Walmart Pharmacy (1.4 miles)
• Walgreens (1.8 miles)
• Kare Pharmacy & Compounding (1.9 miles)
• Carilion Clinic Pharmacy (2.1 miles)
• Kroger Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)

Hospitals

• Carilion Health System (2.1 miles)
• Roanoke Ambulatory Surgery Center (2.9 miles)
• Roanoke Memorial Hospitals (3.2 miles)
• Carilion Roanoke Community Hospital (3.2 miles)

Places of Worship

• St Johns Episcopal Church (3.2 miles)