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The Harmony Collection at Roanoke Memory Care

The Harmony Collection at Roanoke Memory Care is an assisted living and memory care community in Roanoke, VA.

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The Harmony Collection at Roanoke Memory Care

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  • Interior

    A cozy living room with blue armchairs, a sofa, and a round coffee table near a bright window.

  • Decor

    A cozy living room with a brown sofa, coffee table, and a small dining area in the background.

  • Building

    A residential building with a parking lot and cars under a clear blue sky.

  • Bedroom

    A cozy bedroom with a neatly made bed, wooden dresser, and soft lighting.

  • Windows

    A spacious conference room with brown chairs arranged in rows, well-lit by overhead lights, and featuring large windows on one side.

  • Dining

    A cozy dining nook with two chairs and a table situated near an open kitchen.

  • Artwork

    A small meeting room with a table, chairs, and artwork on the wall.

  • Bookshelves

    A cozy library space with bookshelves, a table, and chairs for reading.

  • Piano

    A cozy dining area with tables, chairs, a piano, and a buffet setup.

  • Exercise Equipment

    A room featuring fitness equipment, including a treadmill and exercise bikes.

4414 Pheasant Ridge Road, Roanoke, VA 24014

For more information about senior living options: (866) 208-4318

3.8 from 34 reviews
5 stars
23
4 stars
1
3 stars
0
2 stars
1
1 stars
9

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2019

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Overall Review of The Harmony Collection at Roanoke Memory Care

differentiator 4 reviews mention this

Memory care expertise stands out

Residents describe staff who understand Alzheimer’s and dementia needs.

Several reviewers say the team was knowledgeable about Alzheimer’s and dementia, including how staff approaches residents with cognitive decline. One family also credits daily support to therapists and communicates that needs were attended to promptly. Another reviewer mentions concern about problem-solving for refusal behaviors, which highlights that training doesn’t always translate into consistent day-to-day outcomes. Residents and families still frequently connect the care approach to feeling safer and better supported during memory care transitions.

common 8 reviews mention this

Staff support earns strong praise

The staff responsiveness is a major reason families feel confident.

Multiple reviewers describe staff as pleasant, friendly, and helpful, and they say managers were approachable when questions came up. Families also mention feeling peace of mind because residents were safe, engaged, and getting care. Some reviewers specifically describe positive interactions in common spaces and day-to-day routines, including staff members knowing residents by name. While the reviews include serious complaints from other families, the positive experiences consistently center on how supported people felt by the staff and leadership.

caveat 7 reviews mention this

Communication and follow-through concerns

Several families report lapses in communication and basic care follow-through.

Negative reviews repeatedly describe poor communication and missed or delayed care steps, including not notifying a family member after a medical emergency. Some reviewers also describe medication or medical-management issues and say promised actions were not completed. One family reports repeated barriers to getting responses, while another describes delayed lab orders tied to a later emergency. Across these comments, the recurring concern is that families didn’t get timely updates and that follow-through failed during critical moments.

caveat 5 reviews mention this

Cleanliness and odors are contested

Cleanliness is inconsistent in residents’ accounts, with both praise and harsh criticism.

A few reviewers describe the community as clean and well maintained, including comments about staff keeping the facility tidy and common spaces looking secure. Other families report odors, unclean conditions, and laundry or hygiene problems, including residents left in soiled items for hours or longer. The contrast suggests that cleanliness may vary by time, workflow, or how individual needs are handled. When families do mention cleanliness positively, they often connect it to feeling comfortable with the environment.

common 7 reviews mention this

Activities keep residents moving

Reviews describe a mix of activities and engagement throughout the day.

Positive accounts mention scheduled daily activities, time outside on grounds, and residents having opportunities to participate in group life and gatherings. Some families also point to hands-on engagement like crafts and smaller-group experiences. At the same time, several negative reviews claim there weren’t enough activities or that engagement fell short, with one reviewer saying residents missed meals because participation and support weren’t handled consistently. Overall, reviews reflect both strong moments of engagement and significant concerns about activity coverage and follow-through.

common 4 reviews mention this

Meals are a point of focus

Dining shows up repeatedly, with families split between favorites and disappointments.

Several reviewers say their family members enjoyed meals and were served in a restaurant-style way, with staff-supported dining experiences. Others mention that meals did not look appetizing or that dining routines didn’t always go as expected. Even within positive reviews, families emphasize residents attending meals and feeling happy with the dining experience. Taken together, dining appears to be an important part of day-to-day life, but satisfaction varies.

  • A cozy living room with a brown sofa, coffee table, and a small dining area in the background.
  • A cozy dining nook with two chairs and a table situated near an open kitchen.
  • A cozy dining area with tables, chairs, a piano, and a buffet setup.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 64 resident community capacity 64 resident community capacity
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Roanoke Regional Woodrum (7 miles away) Roanoke Regional Woodrum (7 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Cafes

  • Starbucks (0.4 miles)
  • Panera Bread (1 miles)
  • Mill Mountain Coffee & Tea (1.1 miles)
  • Sweet Donkey Coffee (2 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.6 miles)

Restaurants

  • Chick-Fil-A (0.4 miles)
  • IHOP (0.5 miles)
  • Wendy's (0.8 miles)
  • Macado's (0.9 miles)
  • Montano's International Gourmet (0.9 miles)
  • Chicken Salad Chick (0.9 miles)
  • Five Guys Burgers & Fries (1 miles)

Transportation

  • Enterprise Rent-A-Car (0.8 miles)

Parks

  • Cypress Park (0.9 miles)
  • Mill Mountain Park (2.4 miles)
  • Garst Mill Park (2.9 miles)
  • Vic Thomas Park (2.9 miles)
  • Wasena Park (3 miles)
  • Norwich Park (3.2 miles)

Physicians

  • Southwest Medical Clinic (1 miles)
  • Kelly Peter F, Dpm - Roanoke Foot And Ankle (1 miles)
  • Vistar Eye Center (1.1 miles)
  • Blue Ridge Research Center (1.2 miles)
  • Internal Medicine Associates of Roanoke (1.2 miles)
  • Physician Associates Of Virginia, PC (1.2 miles)
  • Virginia Skin & Vein (1.4 miles)

Theaters

  • AMC CLASSIC Roanoke 1 (1.1 miles)

Pharmacies

  • Walmart Pharmacy (1.4 miles)
  • Walgreens (1.8 miles)
  • Kare Pharmacy & Compounding (1.9 miles)
  • Carilion Clinic Pharmacy (2.1 miles)
  • Kroger Pharmacy (2.3 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (2.6 miles)

Hospitals

  • Carilion Health System (2.1 miles)
  • Roanoke Ambulatory Surgery Center (2.9 miles)
  • Roanoke Memorial Hospitals (3.2 miles)
  • Carilion Roanoke Community Hospital (3.2 miles)

Places of Worship

  • St Johns Episcopal Church (3.2 miles)

Frequently Asked Questions

What floor plans and room types does The Harmony Collection at Roanoke Memory Care offer?
Where is The Harmony Collection at Roanoke Memory Care?
Does The Harmony Collection at Roanoke Memory Care provide care for residents with dementia or Alzheimer's disease?
What photos are available for The Harmony Collection at Roanoke Memory Care in Roanoke, Virginia?

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Related Resources

  • best foods for dementia patients to eatNourishing the Mind: Essential Dietary Approaches for Dementia

    Dementia is characterized by cognitive decline, with nutrition playing a vital role in brain health; while no specific diet can prevent or reverse it, a nutrient-dense diet rich in antioxidants and healthy fats may support cognitive function. The MIND diet, which emphasizes beneficial foods and limits processed items, along with proper hydration and individualized meal strategies, can enhance the well-being of dementia patients.

  • dementia behaviorsUnderstanding Dementia Behaviors: Practical Insights and Strategies for Caregivers

    Dementia affects memory and cognitive function in older adults, presenting challenges for caregivers due to behavioral changes such as confusion and mood swings. Compassionate, person-centered care that considers individual history and preferences, along with effective communication and environmental modifications, is essential for supporting both patients and their caregivers.

  • dementia and angerWhen Dementia Sparks Anger and Aggression: Understanding the Connection and Ways to Cope

    Dementia leads to cognitive impairment and can cause emotional and behavioral changes, including aggression that arises from frustration, confusion, or fear. Effective coping strategies for caregivers include understanding dementia's nature, recognizing triggers, using empathetic communication, and employing non-pharmacological interventions like music and art therapy.

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