The Harmony Collection at Roanoke - Memory Care

Pros

• The staff at The Harmony Collection at Roanoke Memory Care is well-trained in Alzheimer's and dementia care, providing attentive and kind support to residents.
• Residents are greeted by name with a smile, fostering a friendly atmosphere.
• The facility is clean and has more staff than some competitors, contributing to a sense of safety for families.
• Positive experiences include great food quality and friendliness among the staff and other residents.
• The presence of occupational, speech, and physical therapists on-site daily enhances the care provided to residents.
• Family members appreciate the communication from staff regarding their loved ones' needs and experiences in the facility.
• Many families found that their loved ones made friendships within the community, benefiting their social engagement.
• The tour experience was described as very good, showcasing the amenities and cleanliness of the facility effectively.

Cons

• The facility suffers from chronic understaffing, leading to inadequate care and attention for residents.
• Communication between staff and families is poor, with calls often going unreturned.
• Residents are frequently left in unsanitary conditions, including soiled clothing and bedding.
• Activities for residents are severely lacking, resulting in boredom and a lack of engagement.
• Medications are consistently administered late or not at all, causing health concerns.
• Staff turnover is high, creating instability and affecting the quality of care provided.
• The administration is perceived as unresponsive and uncaring towards both residents and their families.
• Complaints about missing laundry items and poor housekeeping practices are common among families.
• Emergency notifications regarding resident health issues are often neglected by the staff.
• Many reviews indicate that the reality of care does not match the positive impressions given during tours of the facility.

Review

The Harmony Collection at Roanoke Memory Care has become a polarizing topic among families and caregivers seeking suitable environments for their loved ones suffering from dementia. Many reviews paint a chilling picture of neglect and mismanagement, while a minority offer surprisingly positive feedback. This disparity raises concerns about the facility’s overall quality of care and the legitimacy of its claims regarding memory care.

Numerous reviewers express deep dissatisfaction with the staffing levels in the memory care unit. Consistent reports highlight frequent staff turnover and inadequate numbers for effective resident care. Families shared experiences where residents were left without basic assistance, such as bathing or grooming, leading to feelings of helplessness among both residents and their relatives. One reviewer noted that their loved one was often put to bed in the same clothes worn all day or even longer, reflecting an alarming lack of attention to personal hygiene. Moreover, the failure to engage residents in meaningful activities is another recurring theme; instead of promoting social interaction and mental engagement, many described a monotonous existence within the facility.

Communication—or lack thereof—between families and staff is another significant concern raised by many reviewers. Family members reported difficulties reaching management or nursing staff when issues arose, leading to frustration over unanswered calls and unmet needs. The dismissal of concerns was particularly troubling for some families who felt brushed off by administrators who were reportedly dismissive or condescending. In instances where urgent matters needed addressing—such as missed medication schedules or medical appointments—families felt abandoned by an administration that seemed more focused on maintaining appearances than ensuring quality care.

Cleanliness appeared to be another critical issue highlighted across various reviews. Some complaints indicated that communal areas and individual rooms were not well-maintained, with instances describing foul odors permeating the hallways and unkempt living spaces for residents. Laundry services also drew criticism; items frequently went missing, and laundry was often neglected altogether, further diminishing trust between families seeking comprehensive caregiving capabilities.

Yet amid these negative accounts are sporadic positive reflections from individuals who described satisfactory experiences at The Harmony Collection at Roanoke Memory Care. Some praised the friendliness of certain staff members along with commendations on food quality offered within the facility's dining services. Others emphasized that their loved ones thrived due to consistent interactions with trained professionals specializing in dementia care—highlighting moments where connections forged between residents fostered a sense of community amidst challenges faced by those suffering from cognitive decline.

In summary, while some accounts reflect warmth and responsibility taken by caregivers toward residents in memory care at The Harmony Collection at Roanoke, an overwhelming number suggest severe deficiencies across multiple fronts—staffing levels being critical—and call into question whether this facility can truly provide conducive environments for those with dementia and Alzheimer's disease. For families considering placement options for their loved ones experiencing cognitive impairment, thorough research into available alternatives remains paramount before making life-altering decisions steeped in vulnerability during such sensitive times.

This area of Roanoke, Virginia is a bustling neighborhood with convenient access to various amenities and services that cater to seniors. With multiple cafes including Starbucks and Panera Bread nearby, residents can enjoy a leisurely coffee or meal with friends. The neighborhood also offers a variety of dining options such as Chick-Fil-A, IHOP, and Montano's International Gourmet for diverse culinary experiences. Medical care is easily accessible with Southwest Medical Clinic and Vistar Eye Center in close proximity, providing peace of mind for seniors needing healthcare services. Additionally, parks like Cypress Park and Mill Mountain Park offer opportunities for outdoor recreation and relaxation. The presence of theaters like AMC CLASSIC Roanoke 1 provides entertainment options for residents looking to catch a movie. Overall, this neighborhood provides a vibrant and convenient living environment for seniors seeking a comfortable retirement lifestyle in Roanoke, Virginia.

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1 miles)
• Mill Mountain Coffee & Tea (1.1 miles)
• Sweet Donkey Coffee (2 miles)
• Starbucks (2.2 miles)
• Starbucks (2.6 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• IHOP (0.5 miles)
• Wendy's (0.8 miles)
• Macado's (0.9 miles)
• Montano's International Gourmet (0.9 miles)
• Chicken Salad Chick (0.9 miles)
• Five Guys Burgers & Fries (1 miles)

Transportation

• Enterprise Rent-A-Car (0.8 miles)

Parks

• Cypress Park (0.9 miles)
• Mill Mountain Park (2.4 miles)
• Garst Mill Park (2.9 miles)
• Vic Thomas Park (2.9 miles)
• Wasena Park (3 miles)
• Norwich Park (3.2 miles)

Physicians

• Southwest Medical Clinic (1 miles)
• Kelly Peter F, Dpm - Roanoke Foot And Ankle (1 miles)
• Vistar Eye Center (1.1 miles)
• Blue Ridge Research Center (1.2 miles)
• Internal Medicine Associates of Roanoke (1.2 miles)
• Physician Associates Of Virginia, PC (1.2 miles)
• Virginia Skin & Vein (1.4 miles)

Theaters

• AMC CLASSIC Roanoke 1 (1.1 miles)

Pharmacies

• Walmart Pharmacy (1.4 miles)
• Walgreens (1.8 miles)
• Kare Pharmacy & Compounding (1.9 miles)
• Carilion Clinic Pharmacy (2.1 miles)
• Kroger Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)

Hospitals

• Carilion Health System (2.1 miles)
• Roanoke Ambulatory Surgery Center (2.9 miles)
• Roanoke Memorial Hospitals (3.2 miles)
• Carilion Roanoke Community Hospital (3.2 miles)

Places of Worship

• St Johns Episcopal Church (3.2 miles)