Accordius Health At Roanoke

324 King George Avenue Sw, Roanoke, VA 24016

For more information about senior living options: (844) 490-3973

1.7 from 25 reviews
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19

Skilled Nursing Facility

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    Overall Review of Accordius Health At Roanoke

    Pros

    • pro The respiratory therapy and rehabilitation departments are top notch, with many success stories of patients improving on vents and trachs.
    • pro The facility is undergoing renovations with new floors, hallways, and ceilings, and the management team is painting and cleaning to create a more homelike environment.
    • pro There is a Resident Council that gives residents a voice in their care and treatment.
    • pro The staff is wonderful, and the environment is clean; the nursing staff is courteous and the therapy department is excellent.
    • pro The staff is diligent and attentive, and they pull together to make remarkable things happen even in difficult situations.
    • pro The administration is on top of keeping things operational, and visitors describe the facility as a blessing.
    • pro The facility has the potential to be a 5-star rating, with improvements showing progress.
    • pro Positive experiences from guests note dedicated, capable care and meaningful recovery outcomes.

    Cons

    • pro There is no communication among staff or with patients.
    • pro False documentation is placed in charts because the visit to the room didn't occur.
    • pro The head doctor is known by patients as a ghost doctor.
    • pro A family member appears starved and no physical therapy was provided.
    • pro The facility led to the death of a relative; the reviewer would not put any family member there.
    • pro Nursing care is basically nonexistent; nurses are rarely found, and there was a night with no nurse for over two hours.
    • pro They would not put a dog there.
    • pro A patient arrived with staff who were visibly under the influence of alcohol or drugs, and a stained pad was left on the bed.
    • pro A daughter collapsed at the door and nurses did not respond to help.
    • pro The facility was unprepared for new admissions: rooms not ready, no working call buttons, and floors were filthy.

    Review

    A facility that hosts long-term residents and rehab patients has become the center of a wide spectrum of experiences, ranging from deeply troubling accusations to a handful of positive reflections. The common thread in many of the reviews is a perception that communication is severely lacking, care can be inconsistent, and safety measures are not always dependable. Families and former staff recount a pattern of missed updates, gaps in nursing attention, and documentation that some readers interpret as questionable or dishonest. One reviewer even described the head doctor as "ghost" to patients, suggesting a troubling disconnect between leadership and those receiving care.

    Several comments focus on basic day-to-day shortcomings that families say erode trust in the facility. A recurring claim is that staff do not communicate with patients or family members about visits, treatments, or changes in a resident's condition. In one set of accounts, false documentation is alleged - notes added to charts to imply visits or interventions occurred when they did not. This culminates in the impression that the care environment lacks transparency and accountability, with at least one family explicitly stating that their relative's death or deterioration happened in a setting they no longer feel able to trust. Themost pointed claim is that a brother-in-law "looked starved," with promises of physical therapy that were never fulfilled, leading to a heartbreaking conclusion that prompted the author to write, "I WOULD NOT PUT ANY FAMILY MEMBER HERE!!!"

    The personal tragedy theme is among the strongest in the collection. A number of reviewers recount severe neglect or harm that they associate with the facility's operations. One account details a patient who died after a prolonged hospital-to-facility transition, with the reviewer explicitly warning others not to place loved ones there. Another story describes a wife who stayed for months with little meaningful nursing care - claims of chronic nurse unavailability, including a night when "no nurse was at all for over two hours" and the reviewer ultimately bringing her home to provide daily care. A separate account describes a patient who collapsed at the facility's door and did not receive timely aid, with the reviewer alleging the staff refused responsibility beyond the doorway. Taken together, these narratives paint a picture of concerns about monitoring, timely assistance, and appropriate response to emergencies.

    There are also attacks on the facility's everyday operations, including access to basic amenities and appropriate equipment. Several posts describe rooms that were not ready for new admissions or were inadequately prepared, with nonfunctional beds, missing side rails, and a call bell that did not work. In one such instance, a patient was given a baby monitor and a hand-held bell to call for help, which one reviewer characterized as inappropriate for someone who was too weak to hold such devices. The physical environment is described by some as dirty or poorly maintained at critical moments, with references to unclean floors, and a "stained pad" used during a transfer. The absence of working call systems, even in the presence of a patient who needed constant monitoring, is repeatedly cited as a key safety concern.

    Despite the darker narratives, not all feedback is uniformly negative. A few reviewers offer praise for certain departments and moments of care. Some praise goes to the Respiratory Therapy and Rehabilitation teams, calling them "TOP NOTCH" and recounting success stories of patients weaning from vents or transitioning from trachs, with claims of residents who improved enough to walk again. A reviewer also mentions renovations underway - new floors, brighter hallways, better courtyards - and describes management as actively painting and cleaning rooms to create a more homelike environment. A gentleman who recently finished a long hospital course and required antibiotics and therapy writes a glowing note of gratitude, highlighting diligent and attentive staff who "pull together" to make meaningful things happen, even in what appears to be a disaster. In these voices, there is an impression that, on occasion, the facility can deliver capable care and dedicated teamwork.

    Interwoven with praise are complaints about staffing and behavioral concerns among some employees. Several reviews claim that staff morale and accountability vary significantly, with some workers described as rude or disengaged, and at least one account sharing a personal experience of being terminated after reporting illness and attempting to follow medical guidance during a potential COVID-19 illness. The message here is that management struggles with consistency and fair treatment, and some employees perceive policies as misapplied or inconsistently enforced. A reviewer even reports witnessing coworkers appearing under the influence, which, if true, raises serious safety and ethical questions about the facility's hiring and supervision practices. Taken together, such claims cast doubt on the reliability of operations, even as other posts underscore that leadership is aware of problems and is trying to effect changes.

    Overall, the collection presents a facility in flux. Some reviewers emphasize ongoing renovations and a push toward a more homelike atmosphere, while others warn potential residents and families about a lack of readiness for new admissions, unreliable communication, and insufficient nursing coverage. The mixed feedback suggests a complex picture: when systems work well - rehabilitation, respiratory care, and supportive staff can deliver positive outcomes and meaningful improvements - yet when gaps appear, they can be severe and emotionally devastating for patients and their families. For anyone considering placement here, the message that emerges from these accounts is to proceed with caution, seek independent assessments of current conditions, and prepare to advocate aggressively for transparent communication and vigilant, timely care.

    Features

    Housing

    • 130 resident community capacity 130 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Roanoke Regional  Woodrum (5 miles away) Roanoke Regional Woodrum (5 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Accordius Health At Roanoke in Roanoke, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can get pampered, as well as cable or satellite TV for their entertainment. Community-operated transportation is available to help residents get around conveniently, and a computer center allows them to stay connected with loved ones.

    The dining room at Accordius Health At Roanoke provides restaurant-style dining with delicious meals prepared by the staff. Special dietary restrictions are also accommodated to cater to individual needs. The fully furnished apartments offer privacy with private bathrooms and kitchenettes for added convenience. Housekeeping services keep the living spaces tidy.

    Residents can enjoy various recreational activities within the community. A fitness room is available for those who wish to stay active, while the gaming room provides opportunities for friendly competition. There is also a small library where residents can relax and read at their leisure. Planned day trips and resident-run activities keep residents engaged, while scheduled daily activities ensure there is always something fun happening.

    For those who seek tranquility, Accordius Health At Roanoke boasts beautiful outdoor spaces such as gardens. Residents can enjoy the fresh air and serene surroundings. The wellness center offers programs to promote mental well-being, and Wi-Fi/high-speed internet allows residents to connect digitally.

    Care services are provided 24/7 at Accordius Health At Roanoke, with a 24-hour call system ensuring assistance is readily available whenever needed. Staff members provide assistance with activities of daily living, including bathing, dressing, and transfers. Medication management ensures that residents receive proper medication according to their needs.

    Transportation arrangements are made both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination helps ease the transition into the community for new residents. Additionally, there are many nearby amenities that residents can take advantage of, such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.

    Accordius Health At Roanoke strives to provide a comfortable and enriching environment for its residents. From the wide variety of amenities to the comprehensive care services and convenient location nearby essential services, this assisted living community offers everything needed to support a fulfilling and vibrant lifestyle.

    Nearby Places of Interest

    Physicians

    • Asthma & Allergy Center (0.1 miles)
    • Foot & Ankle Assoc of SW VA (0.2 miles)
    • Walnut Avenue Associates (0.3 miles)
    • Carilion Clinic Internal Medicine - Riverside (0.4 miles)
    • Joshua D. Farrar, MD (0.4 miles)
    • Carilion Clinic Obstetrics & Gynecology - Riverside (0.4 miles)
    • Carilion Clinic Gastroenterology - Roanoke (0.4 miles)

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • Kroger Pharmacy (0.5 miles)
    • Carilion Clinic Pharmacy (0.6 miles)
    • Walgreens (0.8 miles)
    • CVS Pharmacy (1.3 miles)
    • Wonder Drug Southeast Pharmacy (1.6 miles)
    • Sanco Drug (1.7 miles)

    Cafes

    • Starbucks (0.4 miles)
    • Starbucks (0.5 miles)
    • Sweet Donkey Coffee (0.6 miles)
    • Starbucks (1.8 miles)
    • Starbucks (2.6 miles)
    • Panera Bread (2.8 miles)
    • Mill Mountain Coffee & Tea (2.8 miles)

    Hospitals

    • Roanoke Ambulatory Surgery Center (0.5 miles)
    • Carilion Health System (0.6 miles)
    • Carilion Roanoke Community Hospital (0.7 miles)
    • Carilion Clinic Inpatient Rehabilitation (0.7 miles)
    • Roanoke Memorial Hospitals (1.9 miles)

    Restaurants

    • Wasena City Tap Room & Grill (0.6 miles)
    • Blue Cow Ice Cream (0.6 miles)
    • The Green Goat (0.7 miles)
    • First Watch (0.7 miles)
    • Jefferson Center (0.8 miles)
    • Clutch Smoked Meats (0.8 miles)
    • Martin's Downtown (0.8 miles)

    Places of Worship

    • St Johns Episcopal Church (0.6 miles)
    • Rescue Mission Ministries (1.1 miles)

    Parks

    • Elmwood Park (0.8 miles)
    • Wasena Park (0.8 miles)
    • Mill Mountain Park (1 miles)
    • Vic Thomas Park (1.1 miles)
    • Norwich Park (1.6 miles)
    • Washington Park (2 miles)
    • Cypress Park (2.8 miles)

    Transportation

    • Roanoke Higher Education Center Smart Way Stop (1.2 miles)
    • Enterprise Rent-A-Car (2.5 miles)

    Theaters

    • AMC CLASSIC Roanoke 1 (2.3 miles)

    Frequently Asked Questions

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