Post Office Box 2409, Lebanon, VA 24266
For more information about senior living options: (866) 208-4318
Overall Review of Maple Grove Health Care Center
Pros
The staff provided excellent care and treated him with respect and dignity.- The staff at Maple Grove are loving and very professional in caring for residents.
- The entire staff were absolutely wonderful in their genuine caring for her.
- The staff are friendly and attentive.
- Maple Grove has been wonderful for her mother, with loving and professional care.
- The staff are amazing and kind, and he is always clean and well cared for.
- The physical therapy staff took good care of her grandmother.
Cons
One staff member was rude to her.- They left her for hours in her urine after she told them she’d soiled herself, risking irritation, skin breakdown and bed sores.
- The food was terrible; there were nights she was served only Bologna sandwiches, and there were times they ran out of food and returned with more Bologna sandwiches.
- She had to lie for hours after asking for medication while in excessive pain.
- The facility had poor phone service, with long hold times and sometimes no phone available to reach patients.
- There was no excuse for such treatment.
Review
Maple Grove Health Care Center in Lebanon, Virginia, is best suited for families seeking a hands-on, resident-centered care environment where nurses, CNAs, and rehabilitation staff deliver daily attention with warmth and professionalism. The setting appears to work well for residents who need post-acute nursing support, physical therapy, and routine assistance yet respond positively to staff who treat them with dignity and respect. Several caregivers are singled out for their compassion, and the facility earns praise for the way the team collaborates across nursing, therapy, kitchen, and housekeeping to keep residents safe and clean. For families prioritizing personal connections and a culture of care, Maple Grove delivers reliably.
Alternatives should be on the radar for families who cannot tolerate inconsistent basics such as meals, medication timing, or dependable communication. Reviews note episodes where a staff member’s conduct was less than compassionate, and serious service gaps, such as leaving a resident in urine for extended periods or delaying pain medication, signal potential risk in daily operations. Food quality fluctuates, with some residents reporting repeated, limited meals. Additionally, phone access can be unreliable, leaving families frustrated when trying to reach their loved ones. In short, Maple Grove may fall short for those who demand flawless daily operations and consistently strong nutrition.
On the flip side, the facility’s proven strengths often offset these flaws for many families. The most consistent praise centers on how staff treat residents as people first, kind, patient, and professional across nurses, CNAs, physical therapy, and social services. Rehab teams are highlighted for attentive care, helping residents regain or maintain function, while friendly support staff and social workers help families navigate transitions. The environment regularly earns gratitude for warmth, respected status of residents (even younger ones), and the willingness to accommodate meaningful visits, such as window visits that bring families close during healing or recovery.
Nevertheless, the serious cons cannot be ignored. When basic needs go unmet, pain relief delayed, meals inadequate, or personal care lapses occur, the experience becomes unacceptable and can erode trust quickly. Communication gaps, including long holds on the phone or difficulty reaching the right staff quickly, create a churn that makes families feel out of the loop during critical moments. These issues undermine the otherwise positive care framework and may be a decisive factor for families with high-acuity needs or particular dietary requirements.
For families evaluating Maple Grove, practical due diligence helps separate good intentions from consistent performance. Request a current care plan with explicit med-pass schedules, daily assignments, and a clear pathway for escalating concerns. Visit during mealtimes to verify the quality and variety of options; discuss dietary restrictions and preferences to gauge whether nutrition can meet long-term needs. Ask about staffing levels on each shift, the availability of the social services team, and the responsiveness of the front desk and phone system. Probe the rehab program’s cadence, and confirm visitation policies that matter for families who want close involvement.
In the end, Maple Grove Health Care Center is a solid option for families who prize compassionate caregiving, hands-on attention, and reputable rehab services, with enough consistency to support peace of mind. It works best for residents who respond well to daily personal interactions with staff and who can tolerate occasional dietary hiccups or communication delays. Those whose loved ones require consistently flawless meals, rapid med passes, or unimpeachable reliability in phone access may want to explore alternatives that emphasize nutrition and tighter operational reliability. For the right mix of warmth, professional care, and rehab potential, Maple Grove offers dependable value in the Lebanon area.
60 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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