Fort Shelby Manor

Pros

• The residents at Fort Shelby Manor seem happy and enjoy the environment, which is located on solar hill above downtown Bristol.
• A visitor noted that their grandmother was well attended to and reported positively about the service, food, and interaction with housemates.
• The meals provided at the facility are described as suitable, plentiful, and appealing to the residents.
• One reviewer mentioned the rooms were large, providing ample space for residents.

Cons

• The facility is perceived as unfriendly to relatives, with rude staff who hang up on phone calls.
• The staff demonstrates unprofessional behavior by accepting favors from patients and sharing personal problems instead of providing appropriate care.
• There is a noticeable lack of staff presence in the men's living quarters, making it difficult for visitors to find assistance when needed.
• The residents appear unattended at times, raising concerns about their safety and well-being.
• Cleaning standards are reportedly poor, leading to complaints from residents about the level of cleanliness in their rooms.
• Management is often difficult to contact due to irregular hours, causing frustration among families and clients.

Review

The experiences shared by individuals regarding the care facilities indicate a mix of positive perceptions and significant concerns surrounding the quality of service at Fort Shelby Manor. While there is acknowledgment of some excellent services and happy residents, numerous critiques point to management issues, staff interactions, and overall supervision that leave family members feeling dissatisfied.

One recurring theme across these reviews is the perceived unfriendliness of the staff towards family members. One reviewer expressed frustration over their husband’s treatment, stating that phone calls were met with rudeness from the staff, who would hang up on them. This experience underscores a lack of empathy and professionalism in communication, which is particularly distressing for relatives trying to stay connected with their loved ones in such facilities. Additionally, it raises questions about how families are treated when they express concern or seek information regarding their relatives' well-being.

The issue of boundaries between staff and residents also emerged as a troubling point. One review detailed incidents where a caregiver accepted gifts from a resident—an action that contradicts protocols designed to maintain professional relationships and prevent bias or favoritism within care settings. The same reviewer noted an inappropriate exchange where staff shared personal marriage problems with a resident requiring emotional support; it was pointed out that this dynamic was not suitable or appropriate for either party involved. Such instances can compromise both the quality of care provided to residents and their emotional safety.

On a more positive note, several reviewers acknowledged certain strengths within Fort Shelby Manor. A relative described their recent visit to another family member—their grandmother—highlighting satisfaction with her care and overall happiness in her environment. They noted that she enjoyed her meals and had good interactions with other housemates, suggesting that at least some aspects of life within the facility promote well-being among residents.

However, contrasting experiences were reported concerning caregiving availability and responsiveness. Some reviewers mentioned staffing challenges where caregivers were difficult to find during visits to living quarters—often leading to one caregiver overseeing multiple residents without adequate support. Instances were noted where family members felt compelled to assist unattended residents in finding help themselves—a troubling situation that could lead to safety concerns if not addressed promptly by facility management.

Furthermore, while some clients appreciated meal offerings as ample and satisfactory, concerns about cleanliness were raised from another quarter; one client claimed that standards did not meet expectations despite no personal observations confirming this complaint. The review mirrors broader sentiments around mixed experiences with cleaning practices within shared living spaces—where up to four individuals might reside together—which suggests insufficient management attention toward ensuring comfortable living conditions for all occupants.

Overall, while Fort Shelby Manor has garnered positive feedback regarding its environment and satisfaction from some residents concerning food quality and social activities, substantial criticism remains directed at staffing levels, interpersonal dynamics between professionals and families, adherence to service standards, as well as accountability from management personnel. These elements underscore an essential need for improvements in communication protocols and operational procedures so that all residents can receive dignified care while maintaining healthy boundaries with staff members tasked with their support.

This part of Bristol, Virginia offers a variety of amenities and services that cater to senior living needs. With cafes like Blackbird Bakery and Starbucks nearby, you can enjoy leisurely mornings sipping coffee and pastries. The close proximity to parks such as Cumberland Square Park and Sugar Hollow Park provides opportunities for outdoor recreation and relaxation. Additionally, there are several restaurants in the area offering a diverse range of dining options. Access to pharmacies like Food City Pharmacy and Walgreens ensures convenient access to medications and healthcare supplies. Places of worship such as Anderson St United Methodist Church offer spiritual support for residents. Nearby physicians offices like Caris Health Care and Youthcare Pediatrics provide medical care within easy reach. Hospitals like Rehabilitation Hospital and Wellmont-Ridgeview At Bristol Regional Medical Center are just a short distance away for any healthcare needs. Overall, this area of Bristol provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Cafes

• Blackbird Bakery (0.2 miles)
• Starbucks (4.1 miles)

Parks

• Cumberland Square Park (0.2 miles)
• Sugar Hollow Park (4.8 miles)
• Sugar Hollow Playground (4.8 miles)

Restaurants

• Burger Bar (0.3 miles)
• Shanghai Chinese Restaurant (0.3 miles)
• Cootie Brown's (0.4 miles)
• McAlister's Deli (0.6 miles)
• Popeyes Louisiana Kitchen (0.6 miles)
• Barberitos (0.6 miles)
• J Frank (0.6 miles)

Pharmacies

• Food City Pharmacy (0.5 miles)
• Bunting's & Northside Drug Center (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)

Places of Worship

• Anderson St United Methodist Church (0.6 miles)
• St Anne Catholic Church (0.7 miles)
• Beech Grove United Methodist Church (2.6 miles)
• Wallace United Methodist Church (4.8 miles)
• Spoon Gap Freewill Baptist Church (10.3 miles)

Physicians

• Caris Health Care (0.8 miles)
• Weberling & Associates OD (0.8 miles)
• Crossroads Medical Mission (1.3 miles)
• Appalachian Psychiatry (1.4 miles)
• Integrated Health Concepts (1.6 miles)
• Youthcare Pediatrics (1.8 miles)
• Mitoraj Thomas E MD (1.8 miles)

Hospitals

• Rehabilitation Hospital (1.7 miles)
• Wellmont-Ridgeview At Bristol Regional Medical Center (2 miles)
• Bristol Surgery Center (2.1 miles)
• Bristol Regional Medical Center (4 miles)

Theaters

• Cinemark Tinseltown USA - Now Closed (3.8 miles)
• Marquee Cinemas - Pinnacle 12 (6.3 miles)

Transportation

• Big Stick Taxidermy (10.1 miles)