Mountainview Retirement Home in Lebanon, VA

Cons

• The place treats its residents badly.
• The owner is more concerned with making money than with meeting residents' needs and maintaining the facilities.

Review

Mountainview Retirement Home in Lebanon, VA is best suited for seniors whose primary concern is affordability and who are prepared to scrutinize care and facility conditions closely. The limited public feedback shows a stark contrast in experiences: at least one resident sees value somewhere, while another voices a sharply negative view about care and upkeep. That split suggests this community can deliver a basic, low-cost option for those who can tolerate variability and who have the time and means to oversee day-to-day needs, but it is not a dependable choice for families seeking consistently attentive care or well-maintained surroundings.

Those weighing alternatives should note who may want to consider other paths. Families prioritizing reliable daily assistance, predictable routines, transparent billing, and well-kept living spaces should look elsewhere. The strongest signal from the available reviews is a warning about administration and maintenance; when care quality appears inconsistent and the facility’s upkeep is in question, the risk-to-resident safety and comfort rises. In short, Mountainview is less appealing for anyone with significant medical needs or for residents who rely on steady staffing and proactive housekeeping.

On the positive side, the presence of a 5-star rating indicates there are aspects some residents value, the specifics aren’t detailed in the available feedback, but it suggests the setting can fulfill certain expectations for some individuals. That lone favorable rating implies there may be tolerable or even acceptable experiences under particular circumstances, such as a close relationship with a caregiver, a favorable room rate, or straightforward tasks that don’t demand intensive oversight. However, without corroborating details, these positives cannot be relied upon as a universal strength for all residents.

The principal drawback centers on how residents are treated and how the operation is managed. The strongest, most explicit critique points to a concern that the owner prioritizes profit over resident needs and facility maintenance. If staff feel pressure aligned with financial goals rather than resident well-being, care can become uneven, scheduling lapses, delays in requests for assistance, or neglect in routine upkeep. For seniors who require timely help with bathing, mobility, medications, or safety checks, such dynamics are unacceptable risks. Dirty or poorly maintained common areas, broken equipment, or inefficient responses to problems compound these risks and undermine trust in what should be a secure, comforting environment.

To make a well-informed decision, families should treat Mountainview as a facility that demands rigorous verification. Schedule a thorough tour with a focus on care routines, staff responsiveness, and housekeeping standards. Request to speak with frontline caregivers about their workloads and training, and ask to review recent incident reports and maintenance logs. Review state inspection findings and any patterns in citations, if available, and corroborate with current residents or their families about day-to-day experiences. In parallel, compare nearby communities with higher satisfaction ratings and stronger maintenance records to establish a realistic baseline for what quality care should look like at a similar price point.

Ultimately, the decision should hinge on risk tolerance and deadlines. If tight budgets are non-negotiable but care quality is non-negotiable as well, Mountainview may still be worth a cautious, time-bound trial only after robust due diligence. For families with flexibility, short-list alternatives that demonstrate consistent staff engagement, transparent accounting, and upkeep that aligns with standard senior living expectations. The prudent course is clear: approach Mountainview with a demanding checklist, seek clarity on every red flag, and prioritize options where proven care, reliability, and respect for residents’ dignity are demonstrable, not assumed.

Physicians

• Lebanon Lifesaving Crew (0.1 miles)
• Biosca Roderick F MD - Mountain State Health Alliance Russell County Med Center Rdlgy (0.2 miles)
• Laurels (0.3 miles)
• Highlands Family Medicine (0.5 miles)
• C-Health (0.5 miles)
• Community Medical Care (0.7 miles)
• Lebanon Pediatrics (1 miles)

Hospitals

• Blue Ridge Health Care (0.1 miles)
• Ballad Health (0.2 miles)
• Russell County Medical Center (0.2 miles)
• Dante Rescue Squad Fire Rescue Nonemergency Dante (13.1 miles)

Pharmacies

• McFarlane Hillman Pharmacy (0.2 miles)
• Good Neighbor Pharmacy (0.5 miles)
• New Garden Pharmacy (9.9 miles)
• Tigerx Pharmacy (10.5 miles)
• Blue Devil Drug (12.4 miles)
• Ernie's Drug (13 miles)
• Walgreens (14.3 miles)

Restaurants

• Wendy's (0.6 miles)
• KFC (1.9 miles)
• The Stone Cellar (11.1 miles)
• Romano's Ii (12.3 miles)
• Pizza Hut (12.4 miles)
• El Palenque (12.4 miles)
• Subway (12.5 miles)

Places of Worship

• Antioch House of Prayer (8.3 miles)
• Southern Baptist Convention (9.8 miles)
• Southern Baptist Convention (10.1 miles)
• Calvary Baptist Youth Group (10.3 miles)
• Rejoice Worship Center (10.6 miles)
• Ring Chapel (10.7 miles)
• Full Gospel House Of Prayer (10.8 miles)

Parks

• Saint Paul Park (10.1 miles)
• Council Park & Pool (12.5 miles)

Transportation

• U-Haul Neighborhood Dealer (11.3 miles)
• Noonkester Freeze Dry (13.9 miles)
• Enterprise Rent-A-Car (14.5 miles)

Theaters

• Lyric Theater Restoration Project (12.7 miles)

Cafes

• The Spring House (14.4 miles)
• Camella's Remember When (14.4 miles)
• The Girl & The Raven (14.4 miles)